The complaint has been investigated and resolved to the customer’s satisfaction.
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We have also experienced awful service from eDreams. 2 days ago, I tried to book a flight for my mother who was intending to travel from Budapest to Malaga. After checking the various options and availabilities on eDreams' site, I went ahead and booked the flight and eDreams deducted money from my account.
Within one hour, I received an email from eDreams saying there was a problem with their system and that they could not grant the ticket. I immediately contacted them and was told that they would not be able to refund my money for several days (no specific date), leaving me in a massive dilemma, as I did not now have the funds to book an alternative flight with another company.
After countless phone calls and emails, they still refused to offer an immediate refund or an actual flight on the time we had specified. All the while, they continued to advertise the same exact flight, enticing other people to pay for a ticket to something eDreams know damned well they cannot fulfil.
It is pretty clear that eDreams deliberately scam people into booking flights that they cannot deliver, take their money, hold that money for an undetermined amount of time and cause distress to people who simply want to book a flight!
I have spent the best part of the whole day today, speaking with countless people at eDreams, each of which has told me a different story; one said it would take 1-2 days for a refund, one said it would take up to 5 days and another said it would take between 5-10 days! I’ve checked online for experiences of other eDreams customers who have said it took up to 30 days before they received a refund! If you consider how many times this must be happening, it soon becomes evident how much money eDreams must have sat in their accounts, earning interest at our expense.
Given the current economic uncertainty, I would encourage everyone to avoid eDreams and any other comparison site operating in this manner, like the plague!
View 0 more photos
Update byNotfair
Mar 23, 20093:06 pm EDT
By the way, I constantly asked for a more senior person to deal with my complain, they kept passing me over to a colleague at the same level and said "it is not company poilicy to transfer customers to more senior members of staff".
After a while, they simply hung up on me! So much for customer service! Several hours later, eDreams are still advertising the exact same flight, knowing full well it is not available!
I have done some very simple checks online for the directors of eDreams, whose names appear on LinkedIn:
http://www.linkedin.com/companies/edreams
Javier Perez Tenessa, CEO
Xavier Pladellorens, Online Marketing Manager
JOSEP BERNAT, Director de precios - CAO y de la oficina de proyectos
Nico Bour, New Media Marketing Manager
Mauricio Prieto, Managing Director
The customer service staff told me they had never even heard of the company's CEO Javier Perez Tenessa!
Given the current economic uncertainty, I would encourage everyone to AVOID EDREAMS AND ANY OTHER COMPANY THAT DEALS WITH CUSTOMERS IN THIS MANNER. LIKE THE PLAGUE!
@Notfair: we are very sorry to hear that you have experienced such difficulties to get in contact with us and get your case resolved. Could you please let us know your booking reference in order to check what has occured and how we can help you?
@Boris-Jerusalem: should you have not received your refund yet, please provide us with your booking reference and email and we will look into your case carefully.
This is the contact form to send your booking references and email address:
As our agent Natasja has informed you via private email, we have already requested a refund but has not been aproved yet by the airline. We'd like to inform you that, as per our records, there is no cancellation insurance included on your booking.
Should you have further inquiries regarding this issue, do not hesitate to contact our agent Natasja.
We'd like to inform you that we processed your refund yesterday. Please, note that it might take several days to receive this transfer in your bank account.
Our apologies once again for all the inconveniences regarding this issue. Should you need assistance on this or other case, feel free to contact our agent Natasja via email.
Thank you for your comments and please accept our advanced apologies for any inconvenience caused.
Please respond a private message we have sent you, so that we can look into your case and update on a refund status.
We kindly remind you that you can file a complaint by filling a claim form available on our official web site. Please make a click on the below link to find out how:
http://www.edreams.com/engine/call_center/eptica/
Thank you for bringing this matter to our attention.
As we could verify, one of our agents had treated your complaint and after checking the ticket issued by eDreams with the airline was advised that that was, which you flown thus, a refund has to be requested for another ticket you have arranged through the alternative channel.
In any case, we have transferred your comments to the agent in charge of your case in order to review your complaint.
We hope the matter would be solved quickly and favorably.
I'm very sorry to inform you that there was a small mistake on the e-mail address registered at time of booking, which was impeding you to receive any communication of ours.
As we could verify, a refund had been already processed by the airline. We have transferred your comments to our agents and hope you would receive a refund within this week.
On behalf of eDreams we thank you for your comments and for the chance to remind to all eDreams users, that in certain cases, a booking confirmation may take up to 24h. Furthermore, the second communication “confirmation e-mail” would not contain a paper ticket, but a direct link, which would appear highlighted in a blue colour following the booking reference.
We were happy to learn that one of our agents has treated your particular case and provided the e-ticket for the correctly confirmed flight reservation.
Your booking attempts could not be confirmed, unfortunately.
No charge was made with this regards.
Please note that sometime, the financial institutions temporarily block the amount of available credit until the final charge is made, and later reverse the temporary charge. The client may temporarily see such duplicate charges, but one of them will automatically be reversed by the financial institution.
Amounts withheld in this manner will disappear automatically from the card statement within approximately one or two weeks.
Remember that such amounts are withheld by all travel agencies, and that these are not isolated incidents in Spain, as they are caused by the operations between financial institutions, the companies issuing debit and credit cards, and IATA. Travel agencies give the order to issue the ticket, but the payment collection processes are handled by the parties mentioned above.
We remain at your disposal for any further questions.
After having double checked, we hereby confirm that the payment did not went through and that the charge you may see, will disappear automatically from the card statement within approximately one or two weeks.
Thanks for posting your review and bringing this matter to our attention.
We would like to inform you that as stated in our Terms and Conditions, your ability to cancel or modify a booked product depends exclusively on the airline's fare conditions. In this case, we would like to check the fare you have booked in order to advise you if cancellation within 24 hs was permitted or not.
In order to do that, we have sent you a private message requesting you your booking details in order to assist you further.
Thanks for posting your review and giving us the opportunity to explain you how eDreams prices work.
From the first moment you start a purchase in our website, the price displayed is the final price, which does not include additional services/products that may be optionally added by the client during the purchase process.
For the benefit of our clients, the price displayed in the first step of the purchase process is the cheapest fare in our website, which offers a discount provided that payment is made with a special discount card. However, in the same step, we advise our clients that other method payments will be found in the "Payment Method" box. This will show the new prices in accordance to your preferred payment card.
When you reach the payment stage, if you enter a card different to the special card indicated, then the price will change to the new price for the service charge, plus any credit card fees. This is still before you commit to 'Buy It Now'.
Besides, we inform you that baggage fees depends on the prices offered by airlines and in any case, if the trip selected does not include free baggage, the baggage price is displayed so you may decide whether you include it or not.
We hope to have you informed accordingly and if you have made a booking with us and you have any further doubt regarding this issue, please do not hesitate to contact us back by replying our private message.
We are sorry to hear that your seats have been booked twice however, we may assure you, that the booking is created per the customer directly when filling out the on-line form and entering the details into the reservation system. Had not you filled the form for the second time, the issue may lie with a double charge.
Kindly respond a private message we have sent you in order to look into your case further.
Best regards,
Nicole - eDreams
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Verified customerThis comment was posted by a verified customer. Learn more
update on the above.
finally we did get a response from customer services, although they have still not explained what the deductions are, apart from a €17 exchange rate variation which they have agreed to credit. it transpires that they decided to refund some of the money in Euros rather than GBP, but cant explain why (which then cost us money to convert back to GBP explaining some of the difference). the customer services contact says she does not have authority to explain why it took 5 weeks to return my son's money just that someone did not follow the correct procedure.
just to recap - they refused to accept a debit card and asked for a GBP bank transfer to book flights. once it was paid they said the flight cost had doubled. no tickets were issued, but the amount of money refunded after 5 weeks and many phone calls was £79 less than was initially transferred.
the compensation they are offering is a €40 discount voucher to use with their company - some chance of that!
just to confirm what many other people have said - DO NOT USE THIS COMPANY.
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marktraveller
glaisdale, GB
3 comments
marktraveller
of glaisdale, GB
May 20, 20158:52 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
we also had the same experiences. booked a flight with a debit card, which they then said failed and asked to make a bank transfer in GBP which we did. they then emailed back that the flights had doubled in price so we cancelled. 5 weeks and many expensive phone calls later the refund arrived, with an £80 deduction. they say its because the exchange rate has varied and even gave me the number for their bank, who denied any change in the rate. same experience with "customer services", nice enough people but no authority and they will not transfer you to a supervisor, even when it is the supervisor who is passing them incorrect information. they also say they wont deal with complaints on the phone, even though the web site says they do. there are just too many similar reports of this company tricking people into sending them money, delaying sending it back (and in our case making an inexplicable deduction) for it not to be some sort of company policy.based on this and the huge amount of bad reports of them I would strongly suggest not using them, we certainly wont.
Opodo
, ES
42 comments
Opodo
of ES
Mar 24, 201511:56 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
Dear Hana,
We are contacting you from eDreams on-line travel agency, as we have heard of your unpleasant experience. Could you please provide us your booking reference, so we can look further into your case?
Thank you in advance for your cooperation.
Best regards.
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Hana V
London, GB
1 comments
Hana V
of London, GB
Mar 21, 20152:03 pm EDT
Just had the exact experience as above, this is the scummiest company I have ever come across! No flights booked, no songs of the refund and an awful customer service! Please avoid this company of anything!
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PHAM THANH MINH
, IT
1 comments
PHAM THANH MINH
of IT
Mar 04, 201512:13 pm EST
Hi there,
I booked the ticket from Linate to Ho Chi Minh for my trip on 28th Mar 2015 at 6.55am, there was an announcement to confirm that my booking is not completed after I finished to fill in all information and purchase. I tried to re-do and still received the same announcement that my booking is not completed. But at the same time, my CC was deducted for 02 times without any email or information relate to my booking.
What happended?
I have sent 05 emails to complaint, but no response from edreams.
Please return my money.
My phone number is +[protected]
Email : bigcaiman@yahoo.com
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Angry customer!111
Enfield, GB
1 comments
Angry customer!111
of Enfield, GB
Feb 13, 20157:40 am EST
I have a similar bad experience with edreams . They took payment but did not cinfirmed ticket and I had to buy another tickets. I have sent thousands of email and phone calls but they keep coming with excuses not have not refunded me yet even after 2 months and they hasd said their refund policy is 7 days!. People please avoid edreams they con you out of your money.
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Amit Gupta 15
Brisbane, AU
1 comments
Amit Gupta 15
of Brisbane, AU
Jan 19, 20156:44 am EST
Hi Jorge,
I made the booking through edreams on 09th December 2014 and the ticket was never issued to me; resulting the same I requested edreams to refund my money. My booking reference was 7KALEH.
Till date I have not received my money back after making more than 100 calls. I already raised a complaint on contact@edreams.com but from there as well no response was received.
Instead I received a reply from edreams stating that they never received my money. I have taken the ANZ bank confirmation and sent a letter with a complaint in which ANZ has mentioned that amount was created on the account same day.
@RestOfTheWorld --> Please do not use edreams, I lost 2033 AUD booking the flight through edreams, they are scam and they have taken my money and now they are not giving it back. Pls Pls Pls do not use this site.
After looking the post of Nico from edream, I sent an email on nico@edreams.com which bounced. so you can expect the mischief
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Abbymilam
Fayetteville, US
1 comments
Abbymilam
of Fayetteville, US
Nov 13, 20141:52 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Edreams also scammed me. I booked a ticket with them for $1150, which included an extra $100 that gave me the option to change or cancel my flight for a full refund. When I did have to cancel they refused to give my money back even though United airlines had already returned their portion of my money to Edreams. Now it is a game where every time I call they tell me I will have my refund in 7 days, then when that time has elapsed it is another 7 days because of this or that. I was also told that managers do not get on the phone with customers. I've been hung up on repeatedly and that was only when I managed to get through to someone. I am with anyone who wants to start a class action lawsuit. You can email me at aldegray@yahoo.com
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Boris-Jerusalem
, IL
1 comments
Boris-Jerusalem
of IL
Oct 12, 20141:07 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Avoid eDreams!
After full payment and confirmation of 5 round trip tickets Tel-Aviv to Warsaw, the carrier company cancelled the flights. According to my request, they made a refund (sent to the E-Dreams office in Madrid). My international calls to Spain proved to be fruitless because I do not speak Spanish. My overseas call to the US office was answered by a short tempered lady who instructed me to send the flight cancellation message to their department which I did (got an auto reply), with no further developments. My on-line claim has been granted a serial number (an auto reply), and again nothing happened since then.
Quite an expensive lesson, instead of checking customer forums in the first place!
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eDreamsNightmares
, ZA
15 comments
eDreamsNightmares
of ZA
Jan 04, 20137:50 am EST
Verified customerThis comment was posted by a verified customer. Learn more
For all the eDreams Victims out there!
www.facebook.com/EDreamsNightmaresVictimsUnite
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Sook
, US
1 comments
Sook
of US
Nov 30, 20115:40 pm EST
Horrible service, no contact number, no response, money held, ticket not issued!
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Kenobee
, IL
2 comments
Kenobee
of IL
Mar 08, 20143:35 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Typical of this company! Complain in writing to Easyjet & to business fraud departments of police in your country, in Germany & England. Also complain to the your credit card company/bank on a fraudulent charge & ask them to take care of it through their channels. They usually get the money back for you.
good luck
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FinidiGeorge
, AT
1 comments
FinidiGeorge
of AT
Mar 07, 201410:30 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Hello everyone,
Recently used Edreams for the first time last month for return flights from Munich to London. One way was Lufthansa and coming back is Easyjet. Edreams have taken out the quoted amount that I agreed to but then Easyjet have taken out an extra £112.31 from my account which was unauthorised. My dealings here were with Edreams.
I have emailed them several times with poor responses. They have then told me to contact Easyjet however they haven't responded to a single email.
All in all, my experience with this outfit is shocking.
Regards,
A disgruntled customer.
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Kenobee
, IL
2 comments
Kenobee
of IL
Jan 23, 20143:51 pm EST
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In Brief: Folks beware! They show cheap prices on their search forms. The "final billing" page of the shopping cart shows that (supposedly) you will be charged that cheap price.
BUT
When we got the bills (YES BILLS NOT BILL) at the credit card company it was more than twice what they claimed it would cost! They added about 47% to the claimed price on one bill then they had the airline charge for the flight as well as if they did not get payment from us. Some urgent calls to the airline got us that double billing back but the thieves still ignore our requests for refund of the extreme surcharge. NOTE TO that nowhere on their site did they admit that they will be adding such to the bill.
Also we had to call them by overseas phone to get the confirmation & then again to receive the e-ticket. When I got the e-ticket I noticed it was for 47% more than shown on the website & the “final billing” page.
By that time (with all the waiting time & the impossibility to cancel online) it was too late to cancel. They did not answer the phone again, they ignored further emails about the excess surcharge for several days. When they finally replied to my emails they claimed they have service charges & will not refund them. There is no mention of service charges on their site PLUS the internationally accepted service charge is 7% not 47.
Also I noticed on sites where you find favorable reviews on them, that almost all if not all of the favorable reviews for them look like "shills".
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canadamadashell
, CA
1 comments
canadamadashell
of CA
Dec 07, 20133:40 pm EST
I tried getting a ticket online via edreams and it was a nightmare. Appears to be a bait and switch where you see one price, agree to that and pay via credit card, then the final price you are given is higher. Also got an email from them after that stating that the credit card charge did not go through and I was supposed to clear that up with my credit provided. I called the credit card company and reason the charge did not go through is because edreams is listed in their database as a "HIGH RISK" merchant and they do not automatically allow charges to go through. Thanks goodness! Also, when I tried calling edreams, their customer service telephone number for international calls is a 1-900 number with $2 per minute rate! What a scam, I would never do business with them. Now the credit card company has advised me to cancel my current card and request a new one. WATCH OUT
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fernando carreras
apo ae, US
2 comments
fernando carreras
of apo ae, US
Jan 27, 201312:36 pm EST
THE SAME THING HAPPEN TO ME I AM STILL WAITING FOR A REFUND FOR $1200 USD OVER 3 MO AGO I AM TIRED TO CALL THEM AT MY OWN EXPENSE ANY ADVISE carrerasfer@yahoo.com
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mary2008
Wellington, US
1 comments
mary2008
of Wellington, US
Jan 24, 20137:27 am EST
hi! my name is Patricia i pay my ticket from Miami to Lima .3 days before, but yours e-dreams .send e-mail the confirmation number, but when i call aereo company ta ca ..costumer serv, said, yes, ms do you have reservation but no ready is paid! horrible .what happens with my ticket ..i need some people working for company e-dreams..please! i afraid...this is my first time buy my ticket with yours...q you answer my question please! :(
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eDreamsNightmares
, ZA
15 comments
eDreamsNightmares
of ZA
Jan 08, 20135:40 am EST
Verified customerThis comment was posted by a verified customer. Learn more
I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!
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Marhavli
Chester, GB
1 comments
Marhavli
of Chester, GB
Sep 20, 20122:48 am EDT
DO NOT BOOK VIA EDREAMS/ E-SCAMMERS!
Thoroughly disgusted at the "secretive" charge from my bank account, never mind the extremely rude woman I spoke to who not only spoke over me but put the phone down on me whilst I was talking.
You can't take money out of an account at random without an invoice.
I WILL NOT BE BOOKING WITH THIS COMPANY AGAIN AND WILL BE TELLING EVERYONE I KNOW TO AVOID IT AT ALL COSTS!
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MH Moreira Cerqueira
, ID
1 comments
MH Moreira Cerqueira
of ID
Jul 30, 20125:29 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I have bought 2 returns tickets to Australia! My first trip to Australia, was so excited ...and it was not the first time I was dealing with e.Dreams... So I trusted them... after I confirmed 2 return tickets to Australia, Tr : eDreams Claim ID: 372568 YC12UQ, I received an official confirmation from e.DREAMS, then 1 day after, new email telling me that 1 way was cancelled... the Bali- Sydney, not feeling any responsibility about the second part of the trip! and informing me that Sydney-Bali were still valid!? and has been charged on my credit card! I asked in many emails please to cancelled all the trip as e.DREAMS could not guarantee the 2 return tickets (what was the point to keep 1 way?!)... e.DREAMS send me an email to contact Virgin, like it was not their problem, and Virgin was telling me that the request had been done by them and everything was in order...if I wanted to cancel it will cost to me $aud 174! So I did all my reservation through e.DREAMS, trust them and today I am in the middle of a ping pong game between them, "it's not us...it's virgin" and Virgin " it's not us ... it's e.DREAMS"... I am almost in it since 2 months! I informed that I will oppose to this transaction with my Bank, and receive a treat from Virgin: or I paid $ aud 174 to cancel what I have never reserved to them (but what e.DREAMS had reserved) or if I pursuit them for FRAUD I am in the black list of their company and I will not have any refund... What a nightmare! My first trip to Australia I will remember ... still waiting for e.DREAMS to help me to solve this situation with Virgin... I am the only one who feels deceived!
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iraq
,
2 comments
iraq
Apr 16, 20127:07 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
yes i agree
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mamajojo
Brampton, CA
1 comments
mamajojo
of Brampton, CA
Sep 12, 201112:59 am EDT
I booked by ticket today from warsaw to szczecin through edreams.. soon I got an email stating that my card number was wrong.. I called their customer service to ask what has happend what's wrong with my credit card since I know I have money on it... they asked me to make a purchase with another card.. I also double checked with my visa do find out if this transation when through and visa has stated that edreams took out money from my accound and then they put it back.. I do not trust this company as far as I can throw them.. somone should do something about this company.. They are nothing but scamers... non of their numbers work... DO NOT BOOK WITH THIS COMPANY...
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Corcaigh
, IE
1 comments
Corcaigh
of IE
Sep 02, 20112:01 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
Hi all
I am also a recent customer with e-dreams..
I have recently booked my flights home from L.A to Munich on the 26th Sept.
Long story short i now need to change my flights to L.A to Cork Ireland and on the 20th/21st Sept.
I am having so much trouble contacting them by phone, i have at least 7 or 8 numbers fr them, half of them dont work.
The main number to call i gather is [protected]..its based in Barcelona, Spain.
I am calling from Canada and would be about 8 or 9 hours behind Spanish time so maybe i have to call earlier?maybe before 5pm?
I am currently only hearing a dial tone&a little bit of music when i get through to this number, i havent even heard a voice menu..?
Would be so greatful if someone could help me out, this is stressing me out big time..
At this stage i done care about extra charges or whatever, i just want to speak to someone on the other end of the phone to change a flight..Shouldnt be this hard like..
Thank you!
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AmeliaMir89
Birmingham, GB
1 comments
AmeliaMir89
of Birmingham, GB
Aug 11, 201112:58 pm EDT
SAME AS ALL ABOVE.. booked a flight for my brother who was in Belgium whilst I was in England, that normally shouldnt be a problem however they sent a DODGY EMAIL from an address different to the one mentioned on my e-reservation asking for verification of my personal details by sending a scan of my PASSPORT AND FRONT OF THE CREDIT CARD! This immediately rang alarm bells.
I called my bank and they said E-Dreams HAD been authorised and had also TAKEN £28 from my account. So I emailed them back and asked why I hadn;t been sent an e-ticket, even though they had already taken money from my account whilst still asking for verification? Stinks of identify theft..
STAY AWAY!
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juditperez
London, GB
1 comments
juditperez
of London, GB
Jul 31, 20116:06 pm EDT
Hi,
I've just booked a ticket from Madrid to menorca yesterday night and they have send me an email saying that they didn't accepted my visa payment but when I called the bank they told me the money has been held by vueling, They asked me to call them but it cost £1.60 per minute and its no way I'll pay more money to them. any advise in what to do next?.
thanks
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Victoriaquedatelo
, GB
2 comments
Victoriaquedatelo
of GB
Jul 31, 20112:05 am EDT
E DREAMS -- AVOID AT ALL COSTS
THEY ARE FRAUDSTERS
AVOID, IT'S A SCAM
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Victoriaquedatelo
, GB
2 comments
Victoriaquedatelo
of GB
Jul 31, 20112:05 am EDT
E DREAMS -- AVOID AT ALL COSTS
THEY ARE FRAUDSTERS
AVOID, IT'S A SCAM
I will tell you what I know about eDreams, it has ruined my weekend so far and let's hope that is all... for what I know it could also ruin my trip to Buenos Aires, but let's keep our fingers crossed.
I was trying to book a ticket to Buenos Aires on thursday through edreams; when I thought I had done this, the website informed me "sorry, your payment didn't get through" no transaction etc. failed blah blah
that was all, end of story
Next morning, still planning to go to Buenos Aires, I book a ticket through netflights.com (bona fide site, no problems, as usual): all OK, booking, paying, confirmation emails, everything normal, I always book online, never had any problems.
Suddenly, about 14 hours after my transaction failed with eDreams, and an hour after I HAD BOOKED MY TICKET, there comes a (single) cheap-looking confirmation email that my flight was booked through eDreams. They had decided that, after all, they wanted to take my money, some 14 hours after the original transaction had failed, now I find myself with this dilemma, I check online and it is FULL OF HORROR STORIES ABOUT EDREAMS. But guess what, I contact Edreams, they tell they cannot contact Air Europa until Monday. This was last night. So this morning I decide to contact Air Europa, and they tell me that yes, they are open to deal with agencies such as Edreams, all day on Saturdays until 6 pm. So the chap from Edreams was lying through his teeth. Now my credit card company has opened an investigation on the transaction and my card has been cancelled. I'm gutted and hope everything is OK as the ticket costs 700 quid. I'm gutted, it has never HAPPENED TO ME IN MY ENTIRE LIFE, this puts me off ever booking online again and my only online booking from now on will be 200 quid and less, otherwise I go through a travel agency, I prefer to pay 50 quid extra and not go through this type of stress.
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kavita mava
, US
1 comments
kavita mava
of US
May 24, 201110:08 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Hi,
I just did the booking with edream from rome to paris. Same story they got approval from my ccard and no confirmation from airline tried to call hopeless and email are not return. They got 6 time approval from my credit card company. I think this company is fraud and we should complain to bbb.
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noreen22
, IE
1 comments
noreen22
of IE
May 02, 20114:47 pm EDT
oh so agree we booked flights from dublin to london, after a few days i just clicked on my reservation to check the times and they had all changed it even said one of the flights where cancelled they never emailed us to tell us of the change and when i rang to get a refund they said no and they claim they can understand you ...SCAM SCAM SCAM ..never book with edream
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Say-NO-to-eDREAMS
Birmingham, GB
4 comments
Say-NO-to-eDREAMS
of Birmingham, GB
Apr 19, 20118:27 pm EDT
I have a feeling, my card will be charged an amount of the so-called booking fee or service charge even when now I have chosen to drop my purchase when they requested the front & back scan copy of my debit card & the scan copy of my passport! Too DODGY!
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Modi
London, GB
1 comments
Modi
of London, GB
Mar 18, 20111:43 pm EDT
18/3/2011
EDREAMS IS A SCAM! DO NOT USE EDREAMS. Booked a flight from London to Nice, received an email saying I will receive another confirming the flight in less than 24hrs. 24 hrs later I call the very expensive customer service line where a spanish girl answers and keeps repeatedely putting me on hold then coming back to say I can't find your booking (she hasn't even asked my name!), then suddenly she 'finds' it and says it hasn't gone through and I haven't been charged. I say goooood. I check my credit card and I have been charged 12.59 by edreams: the booking fee! The [censor] took a booking fee without there having ever been made a booking by them. MAJOR SCAM AVOID EDREAMS
A
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Angry eDreams Customer
, FI
1 comments
Angry eDreams Customer
of FI
Feb 04, 20111:26 pm EST
I tried to reserve a flight from this site. First I used paypal just to get told that the payment failed and I have to scan my credit card, both sides and send it to them, which I refused to do. I tried to make a new reservation, this time it worked. Few days later I get told that the price of the flight has doubled and I have to pay more to get the flight. I definedly won't pay them any more and I want my money back ASAP.
I will never, ever use this site again, and I hope you don't do the same mistake either.
F
F
fishfish
, DE
1 comments
fishfish
of DE
Jan 13, 201110:04 pm EST
Why didn't I read this page before! The exact same story happened to me. I want to book the flight, receive an email that something went wrong with the tranfer of money. Once they received the money, I get an email by "Alejandro Ruiz" saying the price of the flight has almost doubled! I am so annoyed and don't really know what to do! Which european agency should I contact about this?
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MDeballens
San Clemente, US
1 comments
MDeballens
of San Clemente, US
Dec 20, 20105:54 pm EST
I couldn't agree more about this. Just recently booked my flight without looking at the warnings and Im stuck in the same dilemma. Ive called 10 times only to be hung up on and have my trip planned for Europe in the next 2 weeks. They took the money from my bank and said they needed more proof, are you kidding me? I have yet to hear back from anyone and they still have my money. There is something wrong with this. I have been waiting for an answer only to be let down.
So what do I do next now that all the prices are going up? Ive already paid for my flight and have only recieved confirmation no flight numbers or anything. This is a scary situation in which someone really needs to be notified of this companies false advertising and outrageous marketing campaign. I would tell anyone to try and avoid edreams at all costs...
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sbattye
Solihull, GB
1 comments
sbattye
of Solihull, GB
Oct 23, 20108:13 am EDT
I am having similar problems with this company. Having booked a flight with them from London to Barcelona for June 2010, I received an email in May 2010 informing me that this flight had been cancelled by the airline.
I was assured that I would receive a refund within 4-6 weeks (despite EU law stating that a cancelled flight should be fully refunded within 7 days).
As I'm sure you can guess, 5 months later and I am still waiting for this refund. I am taking my complaint to the AUC and IATA in the hope that this company will be stopped from operating.
They should be ashamed of themselves.
Sarah
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T
tot
, FI
1 comments
tot
of FI
Aug 09, 20102:47 pm EDT
Hey edreams why you cheating your valued costumers. Look out the negative comments. You can earn much more money for a lifetime if you provide a good services to costumers. It seems like you are really fraud.
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Travel8
, KR
1 complaint
1 comments
Travel8
of KR
Aug 08, 20107:47 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
E dreams are fraudulent. They advertised in Euro on their U.K. website and then charged me in GBP, as soon as the reservation hit my inbox. They then tried to infer that it was my mistake. I took a snapshot of the website, where you could only change the Euro sign into a GBP sign if you want to check prices individually. I sent them the pic, they still said it is not possible, but promptly changed the website. I did report them to the aviation and advertising authorities in both Spain and Brittain.
Still awaiting a refund more than 30 days later. They need to be sued and to get out of the travel business - too many complaints in such a short time.
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Ianb3211
Basingstoke, GB
1 complaint
1 comments
Ianb3211
of Basingstoke, GB
Aug 05, 20107:56 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I booked a flight for my mother in law from Amsterdam to London return through eDreams and received confirmation of the cost on email. eDreams then proceed to use my credit card details to book the outbound flight with BA and the return with Easyjet, followed by an admin fee. The problem was that eDreams booked the wrong Esyjet flight at a much higher rate. They then rectified this by booking the correct Easyjet flight but without reimburising the much higher booking. This has in effect left me out of pocket by almost double the cost that they confirmed.
Despite many calls to their contact centre (approximately 6 lengthy calls), a number of emails with evidence of their error (booking references, bank screen shots, etc) and promises of action, I am still out of pocket a month on from the original booking.
I have almost given up as i am no longer receiving any communication from eDreams despite having 3 individuals names who promised to resolve this problem.
This is a warning to all out there that what may appear to be a reputable company offering a good deal may not be all that it appears to be.
If anyone has any ideas as well, they would be greatly appreciated
V
V
victim...
, BG
1 comments
victim...
of BG
Jun 19, 20101:57 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
The same, dear friends! I booked a flight for not 1, not 2 for 9 person -some teachers and students from Sofia to Warsaw. Immidiately after booking they told me that there is something wrong with my reservation because of my card and asked me to wait for additinal information. In the next day I received another email-they asked me to send them a fax copy of my card, ID card and the names of passengers. I/foolish!/sent them the information and as I was doubted went to the ATM and understood that this was a fraud - I lost 137 eurs. After some emails I received an email that they could not confirm my reservation because my card didn't accept any activities and charges. So, I went to my bank and blocked the card. Now I haven't got any answer, any tickets, and 137 eurs less than before. This money is not mine. The are on our international project.They are for students.I told my bank that this is a fraud and filled some documents but...This is a shame!
H
H
Huynhi
, DE
1 comments
Huynhi
of DE
Jun 17, 201012:59 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Don't book with e-dreams! I booked a flight for two persons from London to Frankfurt, Germany and gave them the full details of my visa card. By mail they told me there was sth. wrong with my credit card and asked me to fax a copy of my credit car which I didn't do. Instead I asked for their bank account and transferred the 240 Euros directly from my bank . As soon as they had got the money, they wrote an e-mail telling me the flight had got more expensive. They asked me if I still wanted the flight, but of course, I didn't . All I wanted was to get my money back.
From that moment on they didn't answer my mails any ore and the Spanish telephone numer which was indicated on their former mails just led to an answering machine.
I'll contact their bank now to get the money back and otherwise will report the case to the police and try to lawsuit against them.
17/06/2010
Replied
update on the above.
finally we did get a response from customer services, although they have still not explained what the deductions are, apart from a €17 exchange rate variation which they have agreed to credit. it transpires that they decided to refund some of the money in Euros rather than GBP, but cant explain why (which then cost us money to convert back to GBP explaining some of the difference). the customer services contact says she does not have authority to explain why it took 5 weeks to return my son's money just that someone did not follow the correct procedure.
just to recap - they refused to accept a debit card and asked for a GBP bank transfer to book flights. once it was paid they said the flight cost had doubled. no tickets were issued, but the amount of money refunded after 5 weeks and many phone calls was £79 less than was initially transferred.
the compensation they are offering is a €40 discount voucher to use with their company - some chance of that!
just to confirm what many other people have said - DO NOT USE THIS COMPANY.
we also had the same experiences. booked a flight with a debit card, which they then said failed and asked to make a bank transfer in GBP which we did. they then emailed back that the flights had doubled in price so we cancelled. 5 weeks and many expensive phone calls later the refund arrived, with an £80 deduction. they say its because the exchange rate has varied and even gave me the number for their bank, who denied any change in the rate. same experience with "customer services", nice enough people but no authority and they will not transfer you to a supervisor, even when it is the supervisor who is passing them incorrect information. they also say they wont deal with complaints on the phone, even though the web site says they do. there are just too many similar reports of this company tricking people into sending them money, delaying sending it back (and in our case making an inexplicable deduction) for it not to be some sort of company policy.based on this and the huge amount of bad reports of them I would strongly suggest not using them, we certainly wont.
Dear Hana,
We are contacting you from eDreams on-line travel agency, as we have heard of your unpleasant experience. Could you please provide us your booking reference, so we can look further into your case?
Thank you in advance for your cooperation.
Best regards.
Just had the exact experience as above, this is the scummiest company I have ever come across! No flights booked, no songs of the refund and an awful customer service! Please avoid this company of anything!
Hi there,
I booked the ticket from Linate to Ho Chi Minh for my trip on 28th Mar 2015 at 6.55am, there was an announcement to confirm that my booking is not completed after I finished to fill in all information and purchase. I tried to re-do and still received the same announcement that my booking is not completed. But at the same time, my CC was deducted for 02 times without any email or information relate to my booking.
What happended?
I have sent 05 emails to complaint, but no response from edreams.
Please return my money.
My phone number is +[protected]
Email : bigcaiman@yahoo.com
I have a similar bad experience with edreams . They took payment but did not cinfirmed ticket and I had to buy another tickets. I have sent thousands of email and phone calls but they keep coming with excuses not have not refunded me yet even after 2 months and they hasd said their refund policy is 7 days!. People please avoid edreams they con you out of your money.
Hi Jorge,
I made the booking through edreams on 09th December 2014 and the ticket was never issued to me; resulting the same I requested edreams to refund my money. My booking reference was 7KALEH.
Till date I have not received my money back after making more than 100 calls. I already raised a complaint on contact@edreams.com but from there as well no response was received.
Instead I received a reply from edreams stating that they never received my money. I have taken the ANZ bank confirmation and sent a letter with a complaint in which ANZ has mentioned that amount was created on the account same day.
@RestOfTheWorld --> Please do not use edreams, I lost 2033 AUD booking the flight through edreams, they are scam and they have taken my money and now they are not giving it back. Pls Pls Pls do not use this site.
After looking the post of Nico from edream, I sent an email on nico@edreams.com which bounced. so you can expect the mischief
Edreams also scammed me. I booked a ticket with them for $1150, which included an extra $100 that gave me the option to change or cancel my flight for a full refund. When I did have to cancel they refused to give my money back even though United airlines had already returned their portion of my money to Edreams. Now it is a game where every time I call they tell me I will have my refund in 7 days, then when that time has elapsed it is another 7 days because of this or that. I was also told that managers do not get on the phone with customers. I've been hung up on repeatedly and that was only when I managed to get through to someone. I am with anyone who wants to start a class action lawsuit. You can email me at aldegray@yahoo.com
Avoid eDreams!
After full payment and confirmation of 5 round trip tickets Tel-Aviv to Warsaw, the carrier company cancelled the flights. According to my request, they made a refund (sent to the E-Dreams office in Madrid). My international calls to Spain proved to be fruitless because I do not speak Spanish. My overseas call to the US office was answered by a short tempered lady who instructed me to send the flight cancellation message to their department which I did (got an auto reply), with no further developments. My on-line claim has been granted a serial number (an auto reply), and again nothing happened since then.
Quite an expensive lesson, instead of checking customer forums in the first place!
For all the eDreams Victims out there!
www.facebook.com/EDreamsNightmaresVictimsUnite
Horrible service, no contact number, no response, money held, ticket not issued!
Typical of this company! Complain in writing to Easyjet & to business fraud departments of police in your country, in Germany & England. Also complain to the your credit card company/bank on a fraudulent charge & ask them to take care of it through their channels. They usually get the money back for you.
good luck
Hello everyone,
Recently used Edreams for the first time last month for return flights from Munich to London. One way was Lufthansa and coming back is Easyjet. Edreams have taken out the quoted amount that I agreed to but then Easyjet have taken out an extra £112.31 from my account which was unauthorised. My dealings here were with Edreams.
I have emailed them several times with poor responses. They have then told me to contact Easyjet however they haven't responded to a single email.
All in all, my experience with this outfit is shocking.
Regards,
A disgruntled customer.
In Brief: Folks beware! They show cheap prices on their search forms. The "final billing" page of the shopping cart shows that (supposedly) you will be charged that cheap price.
BUT
When we got the bills (YES BILLS NOT BILL) at the credit card company it was more than twice what they claimed it would cost! They added about 47% to the claimed price on one bill then they had the airline charge for the flight as well as if they did not get payment from us. Some urgent calls to the airline got us that double billing back but the thieves still ignore our requests for refund of the extreme surcharge. NOTE TO that nowhere on their site did they admit that they will be adding such to the bill.
Also we had to call them by overseas phone to get the confirmation & then again to receive the e-ticket. When I got the e-ticket I noticed it was for 47% more than shown on the website & the “final billing” page.
By that time (with all the waiting time & the impossibility to cancel online) it was too late to cancel. They did not answer the phone again, they ignored further emails about the excess surcharge for several days. When they finally replied to my emails they claimed they have service charges & will not refund them. There is no mention of service charges on their site PLUS the internationally accepted service charge is 7% not 47.
Also I noticed on sites where you find favorable reviews on them, that almost all if not all of the favorable reviews for them look like "shills".
I tried getting a ticket online via edreams and it was a nightmare. Appears to be a bait and switch where you see one price, agree to that and pay via credit card, then the final price you are given is higher. Also got an email from them after that stating that the credit card charge did not go through and I was supposed to clear that up with my credit provided. I called the credit card company and reason the charge did not go through is because edreams is listed in their database as a "HIGH RISK" merchant and they do not automatically allow charges to go through. Thanks goodness! Also, when I tried calling edreams, their customer service telephone number for international calls is a 1-900 number with $2 per minute rate! What a scam, I would never do business with them. Now the credit card company has advised me to cancel my current card and request a new one. WATCH OUT
THE SAME THING HAPPEN TO ME I AM STILL WAITING FOR A REFUND FOR $1200 USD OVER 3 MO AGO I AM TIRED TO CALL THEM AT MY OWN EXPENSE ANY ADVISE carrerasfer@yahoo.com
hi! my name is Patricia i pay my ticket from Miami to Lima .3 days before, but yours e-dreams .send e-mail the confirmation number, but when i call aereo company ta ca ..costumer serv, said, yes, ms do you have reservation but no ready is paid! horrible .what happens with my ticket ..i need some people working for company e-dreams..please! i afraid...this is my first time buy my ticket with yours...q you answer my question please! :(
https://www.facebook.com/EDreamsNightmaresVictimsUnite
I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!
DO NOT BOOK VIA EDREAMS/ E-SCAMMERS!
Thoroughly disgusted at the "secretive" charge from my bank account, never mind the extremely rude woman I spoke to who not only spoke over me but put the phone down on me whilst I was talking.
You can't take money out of an account at random without an invoice.
I WILL NOT BE BOOKING WITH THIS COMPANY AGAIN AND WILL BE TELLING EVERYONE I KNOW TO AVOID IT AT ALL COSTS!
I have bought 2 returns tickets to Australia! My first trip to Australia, was so excited ...and it was not the first time I was dealing with e.Dreams... So I trusted them... after I confirmed 2 return tickets to Australia, Tr : eDreams Claim ID: 372568 YC12UQ, I received an official confirmation from e.DREAMS, then 1 day after, new email telling me that 1 way was cancelled... the Bali- Sydney, not feeling any responsibility about the second part of the trip! and informing me that Sydney-Bali were still valid!? and has been charged on my credit card! I asked in many emails please to cancelled all the trip as e.DREAMS could not guarantee the 2 return tickets (what was the point to keep 1 way?!)... e.DREAMS send me an email to contact Virgin, like it was not their problem, and Virgin was telling me that the request had been done by them and everything was in order...if I wanted to cancel it will cost to me $aud 174! So I did all my reservation through e.DREAMS, trust them and today I am in the middle of a ping pong game between them, "it's not us...it's virgin" and Virgin " it's not us ... it's e.DREAMS"... I am almost in it since 2 months! I informed that I will oppose to this transaction with my Bank, and receive a treat from Virgin: or I paid $ aud 174 to cancel what I have never reserved to them (but what e.DREAMS had reserved) or if I pursuit them for FRAUD I am in the black list of their company and I will not have any refund... What a nightmare! My first trip to Australia I will remember ... still waiting for e.DREAMS to help me to solve this situation with Virgin... I am the only one who feels deceived!
yes i agree
I booked by ticket today from warsaw to szczecin through edreams.. soon I got an email stating that my card number was wrong.. I called their customer service to ask what has happend what's wrong with my credit card since I know I have money on it... they asked me to make a purchase with another card.. I also double checked with my visa do find out if this transation when through and visa has stated that edreams took out money from my accound and then they put it back.. I do not trust this company as far as I can throw them.. somone should do something about this company.. They are nothing but scamers... non of their numbers work... DO NOT BOOK WITH THIS COMPANY...
JO
Hi all
I am also a recent customer with e-dreams..
I have recently booked my flights home from L.A to Munich on the 26th Sept.
Long story short i now need to change my flights to L.A to Cork Ireland and on the 20th/21st Sept.
I am having so much trouble contacting them by phone, i have at least 7 or 8 numbers fr them, half of them dont work.
The main number to call i gather is [protected]..its based in Barcelona, Spain.
I am calling from Canada and would be about 8 or 9 hours behind Spanish time so maybe i have to call earlier?maybe before 5pm?
I am currently only hearing a dial tone&a little bit of music when i get through to this number, i havent even heard a voice menu..?
Would be so greatful if someone could help me out, this is stressing me out big time..
At this stage i done care about extra charges or whatever, i just want to speak to someone on the other end of the phone to change a flight..Shouldnt be this hard like..
Thank you!
SAME AS ALL ABOVE.. booked a flight for my brother who was in Belgium whilst I was in England, that normally shouldnt be a problem however they sent a DODGY EMAIL from an address different to the one mentioned on my e-reservation asking for verification of my personal details by sending a scan of my PASSPORT AND FRONT OF THE CREDIT CARD! This immediately rang alarm bells.
I called my bank and they said E-Dreams HAD been authorised and had also TAKEN £28 from my account. So I emailed them back and asked why I hadn;t been sent an e-ticket, even though they had already taken money from my account whilst still asking for verification? Stinks of identify theft..
STAY AWAY!
Hi,
I've just booked a ticket from Madrid to menorca yesterday night and they have send me an email saying that they didn't accepted my visa payment but when I called the bank they told me the money has been held by vueling, They asked me to call them but it cost £1.60 per minute and its no way I'll pay more money to them. any advise in what to do next?.
thanks
E DREAMS -- AVOID AT ALL COSTS
THEY ARE FRAUDSTERS
AVOID, IT'S A SCAM
E DREAMS -- AVOID AT ALL COSTS
THEY ARE FRAUDSTERS
AVOID, IT'S A SCAM
I will tell you what I know about eDreams, it has ruined my weekend so far and let's hope that is all... for what I know it could also ruin my trip to Buenos Aires, but let's keep our fingers crossed.
I was trying to book a ticket to Buenos Aires on thursday through edreams; when I thought I had done this, the website informed me "sorry, your payment didn't get through" no transaction etc. failed blah blah
that was all, end of story
Next morning, still planning to go to Buenos Aires, I book a ticket through netflights.com (bona fide site, no problems, as usual): all OK, booking, paying, confirmation emails, everything normal, I always book online, never had any problems.
Suddenly, about 14 hours after my transaction failed with eDreams, and an hour after I HAD BOOKED MY TICKET, there comes a (single) cheap-looking confirmation email that my flight was booked through eDreams. They had decided that, after all, they wanted to take my money, some 14 hours after the original transaction had failed, now I find myself with this dilemma, I check online and it is FULL OF HORROR STORIES ABOUT EDREAMS. But guess what, I contact Edreams, they tell they cannot contact Air Europa until Monday. This was last night. So this morning I decide to contact Air Europa, and they tell me that yes, they are open to deal with agencies such as Edreams, all day on Saturdays until 6 pm. So the chap from Edreams was lying through his teeth. Now my credit card company has opened an investigation on the transaction and my card has been cancelled. I'm gutted and hope everything is OK as the ticket costs 700 quid. I'm gutted, it has never HAPPENED TO ME IN MY ENTIRE LIFE, this puts me off ever booking online again and my only online booking from now on will be 200 quid and less, otherwise I go through a travel agency, I prefer to pay 50 quid extra and not go through this type of stress.
Hi,
I just did the booking with edream from rome to paris. Same story they got approval from my ccard and no confirmation from airline tried to call hopeless and email are not return. They got 6 time approval from my credit card company. I think this company is fraud and we should complain to bbb.
oh so agree we booked flights from dublin to london, after a few days i just clicked on my reservation to check the times and they had all changed it even said one of the flights where cancelled they never emailed us to tell us of the change and when i rang to get a refund they said no and they claim they can understand you ...SCAM SCAM SCAM ..never book with edream
I have a feeling, my card will be charged an amount of the so-called booking fee or service charge even when now I have chosen to drop my purchase when they requested the front & back scan copy of my debit card & the scan copy of my passport! Too DODGY!
18/3/2011
EDREAMS IS A SCAM! DO NOT USE EDREAMS. Booked a flight from London to Nice, received an email saying I will receive another confirming the flight in less than 24hrs. 24 hrs later I call the very expensive customer service line where a spanish girl answers and keeps repeatedely putting me on hold then coming back to say I can't find your booking (she hasn't even asked my name!), then suddenly she 'finds' it and says it hasn't gone through and I haven't been charged. I say goooood. I check my credit card and I have been charged 12.59 by edreams: the booking fee! The [censor] took a booking fee without there having ever been made a booking by them. MAJOR SCAM AVOID EDREAMS
I tried to reserve a flight from this site. First I used paypal just to get told that the payment failed and I have to scan my credit card, both sides and send it to them, which I refused to do. I tried to make a new reservation, this time it worked. Few days later I get told that the price of the flight has doubled and I have to pay more to get the flight. I definedly won't pay them any more and I want my money back ASAP.
I will never, ever use this site again, and I hope you don't do the same mistake either.
Why didn't I read this page before! The exact same story happened to me. I want to book the flight, receive an email that something went wrong with the tranfer of money. Once they received the money, I get an email by "Alejandro Ruiz" saying the price of the flight has almost doubled! I am so annoyed and don't really know what to do! Which european agency should I contact about this?
I couldn't agree more about this. Just recently booked my flight without looking at the warnings and Im stuck in the same dilemma. Ive called 10 times only to be hung up on and have my trip planned for Europe in the next 2 weeks. They took the money from my bank and said they needed more proof, are you kidding me? I have yet to hear back from anyone and they still have my money. There is something wrong with this. I have been waiting for an answer only to be let down.
So what do I do next now that all the prices are going up? Ive already paid for my flight and have only recieved confirmation no flight numbers or anything. This is a scary situation in which someone really needs to be notified of this companies false advertising and outrageous marketing campaign. I would tell anyone to try and avoid edreams at all costs...
I am having similar problems with this company. Having booked a flight with them from London to Barcelona for June 2010, I received an email in May 2010 informing me that this flight had been cancelled by the airline.
I was assured that I would receive a refund within 4-6 weeks (despite EU law stating that a cancelled flight should be fully refunded within 7 days).
As I'm sure you can guess, 5 months later and I am still waiting for this refund. I am taking my complaint to the AUC and IATA in the hope that this company will be stopped from operating.
They should be ashamed of themselves.
Sarah
Hey edreams why you cheating your valued costumers. Look out the negative comments. You can earn much more money for a lifetime if you provide a good services to costumers. It seems like you are really fraud.
E dreams are fraudulent. They advertised in Euro on their U.K. website and then charged me in GBP, as soon as the reservation hit my inbox. They then tried to infer that it was my mistake. I took a snapshot of the website, where you could only change the Euro sign into a GBP sign if you want to check prices individually. I sent them the pic, they still said it is not possible, but promptly changed the website. I did report them to the aviation and advertising authorities in both Spain and Brittain.
Still awaiting a refund more than 30 days later. They need to be sued and to get out of the travel business - too many complaints in such a short time.
I booked a flight for my mother in law from Amsterdam to London return through eDreams and received confirmation of the cost on email. eDreams then proceed to use my credit card details to book the outbound flight with BA and the return with Easyjet, followed by an admin fee. The problem was that eDreams booked the wrong Esyjet flight at a much higher rate. They then rectified this by booking the correct Easyjet flight but without reimburising the much higher booking. This has in effect left me out of pocket by almost double the cost that they confirmed.
Despite many calls to their contact centre (approximately 6 lengthy calls), a number of emails with evidence of their error (booking references, bank screen shots, etc) and promises of action, I am still out of pocket a month on from the original booking.
I have almost given up as i am no longer receiving any communication from eDreams despite having 3 individuals names who promised to resolve this problem.
This is a warning to all out there that what may appear to be a reputable company offering a good deal may not be all that it appears to be.
If anyone has any ideas as well, they would be greatly appreciated
The same, dear friends! I booked a flight for not 1, not 2 for 9 person -some teachers and students from Sofia to Warsaw. Immidiately after booking they told me that there is something wrong with my reservation because of my card and asked me to wait for additinal information. In the next day I received another email-they asked me to send them a fax copy of my card, ID card and the names of passengers. I/foolish!/sent them the information and as I was doubted went to the ATM and understood that this was a fraud - I lost 137 eurs. After some emails I received an email that they could not confirm my reservation because my card didn't accept any activities and charges. So, I went to my bank and blocked the card. Now I haven't got any answer, any tickets, and 137 eurs less than before. This money is not mine. The are on our international project.They are for students.I told my bank that this is a fraud and filled some documents but...This is a shame!
Don't book with e-dreams! I booked a flight for two persons from London to Frankfurt, Germany and gave them the full details of my visa card. By mail they told me there was sth. wrong with my credit card and asked me to fax a copy of my credit car which I didn't do. Instead I asked for their bank account and transferred the 240 Euros directly from my bank . As soon as they had got the money, they wrote an e-mail telling me the flight had got more expensive. They asked me if I still wanted the flight, but of course, I didn't . All I wanted was to get my money back.
From that moment on they didn't answer my mails any ore and the Spanish telephone numer which was indicated on their former mails just led to an answering machine.
I'll contact their bank now to get the money back and otherwise will report the case to the police and try to lawsuit against them.
17/06/2010