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eBay / seller protection

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Hello. I am a seller on eBay and recently I sold something to a user and later I received a message from the same user saying that he was not satisfied with his purchase.
I decided to refund him his money and asked him to ship the item back to me. Later I received a shipping notification and a tracking number. After that I immediately processed a refund.
About two weeks later I received the package and when I opened it I saw that package was empty! I tried to contact the user, but his account no longer existed!
I sent message to eBay support but they did nothing to help, they didn't even reply. There is absolutely no seller protection on eBay, I think I will sell elsewhere.

Ch
Mar 31, 2017

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