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2.0 93 Reviews

TBDress.com Complaints Summary

22 Resolved
71 Unresolved
Our verdict: When using services from TBDress.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TBDress.com reviews & complaints 93

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Newest TBDress.com reviews & complaints

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B
7:31 am EDT
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TBDress.com Party/Cocktail Plain Dress, Lady Bead Plain Dress, and Jumpsuit

I ordered 3 items on January 30th, 2023 but I didn't received my orders. The status said ship and delivered but they didn't deliver to me. I emailed the company several times but they ignored my emails and phone calls. I used all of their contact information but no reply.

The orders that I placed cost me $171.27 . This is a lot of money , I work very hard for my money for a company to come and walk away with my hard working money like this. This is the worst experience I ever had with a company.

I sent countless emails but no reply. I can tell that they are ignoring me intentionally. Because I ordered from them before and my experience was totally different.

Order number: ORDER #[protected]

Date of order January 26th

Cost $171.27

Desired outcome: I need my money back NOW this is over 7 months since I place the orders.This is a big RIPP OFF!!the sad thing about this is that they are still selling items on their website. Pretending to be real.Please refund my hardworking money

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7:28 am EDT
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TBDress.com Order not received

Hi team, Order [protected]

I am emailing on behalf of an order that I placed back on the 02/02/23. The tracking AS811574116CN says that the package has been delivered on the global post tracking website, however I have not received the order as of yet.

I have checked the address and the details are all correct. So preferably can you please look into this and advise of the whereabouts of the order.

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Melvin Henson
, US
Jul 02, 2023 10:41 am EDT
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I also ordered paid in full in my order made it to the United States but no further contact for delivery this company uses the name shoes

pie

ComplaintsBoard
G
1:35 pm EST

TBDress.com Payment received by Tbdress but no product received by me.

I was shopping for a TriField TF-2 EMF meter and this company TBDress.com had the best price. I looked at their reviews and they all seemed happy with their service so I purchased the meter and the money was taken from my account on Feb. 7, 2023 from a company listed as being on

Brighton Road, UK and I received a confirmation number from them with no tracking number . After several emails to them requesting a tracking number I finally received the following link to track my purchase, https://parcelsapp.com/en/tracking/HSDSW0000121835YQ

Today the package was supposed to have been delivered to In/At Mailbox. There is no package. I have sent an email to them requesting to know where my order is at.

Desired outcome: I want the product that I paid for or a full refund!

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Is TBDress.com legit?

Our verdict: Complaints Board's detailed analysis reveals TBDress.com as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with TBDress.com, thereby safeguarding their personal and financial interests.

TBDress.com earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of TBDress.com shows a critical trust level at 11%. Avoid for personal and financial safety.

Based on our evaluation, TBDress.com has resolved only 23% of 93 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

There was some difficulty in evaluating or examining the information or data present on the tbdress.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

TBDress.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • TBDress.com has registered the domain name for tbdress.com for more than one year, which may indicate stability and longevity.
  • Tbdress.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Tbdress.com you are considering visiting, which is associated with TBDress.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for TBDress.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • TBDress.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
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9:08 am EDT
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TBDress.com An order

I purchased a item from this website June 7, 2023 in the amount of $61.99. By September I still hadn't received order. September 13, 2022 I sent an email I inquiring about the estimated delivery time.

I was told the item was no longer in stock. They offered to give me 20% off if I ordered something else in its place. I declined and asked for a refund. I was told I would receive refund in 5-15 days. I still have not received refund. I have emailed them twice since then with no response.

Desired outcome: I just want a refund for item I never received.

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11:34 pm EDT
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TBDress.com Merchandise status

I purchased a wedding dress on 07/04/22, my credit card was charged $156.93 however I never received the dress nor can I get into with a customer service rep about my order. Whenever I check the portal about the shipping status it away says”order in process”.

My wedding is the 3rd of August and I would like to be contacted about the dress status and or refund.

I will not upload my credit card statement in case my complaint isn’t answered.

Item # [protected]

Cowl Sheath Wedding Dress

Size 12

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S
9:36 am EDT

TBDress.com Scam, still not received coat after 6 months

I ordered a Western Style coat in January of 2022. Still have not received in July of 2022. Customer service is a joke. They are based out of China. Order still pending. I just want my coat or refund.

Desired outcome: Receive what I ordered or refund.

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10:41 pm EDT

TBDress.com Wedding Dress

I ordered a wedding dress on May 5, 2022. I was told it would arrive in 3 to 12 business days. It’s been more than a month and the tracking information still says “preparing”. I have written to TB Dress several times, but no response to date. I applied for a refund, still no response. Order number: 9885992. Amount: $353.87.

I need my money back. It is starting to feel like a scam.

Desired outcome: REFUND!!

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C
7:01 am EDT

TBDress.com Payment nothing receivef

I ordered a dress for my daughter's graduation party and was charged but have still not received an email confirmation. This was more than 3 weeks, and still nothing. Don't buy from then. They are ckearly scammers.

Desired outcome: I want a refund or the actual dress i paid for before the event which is a few days away.

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10:47 pm EDT

TBDress.com Never received a refund

On April 22nd, I requested a refund as they could not say if the suit would arrive by the 28th, when I needed it. They stated that it would take 5-15 days if I paid by credit card, which I did. It’s May 19th and I still have no refund or suit.

Order # 9883820

Refund should be 165.40

Desired outcome: A full refund or a delivery of the suit.

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7:14 pm EDT

TBDress.com The dress that I buy

Very bad experience it’s about everything quality it’s so cheap and absolutely different from the picture and ver bad costumer service the website is cheating the people and it’s fraud, the dint return the amount you paid they don’t let me even write the reviews!

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5:13 pm EST

TBDress.com NEVER received my package.

I ordered a jacket from TBDress on December 25th 2021. On January 11th, they claimed to have shipped the jacket. Finally, after a few weeks, I asked for the tracking number which wasn't a sufficient tracking number. They told me to contact the post office?! I said, why I'm I contacting my post office when my package NEVER arrived in the USA?! I constantly asked TBDress to please refund my money which they REFUSE to do. Why should I pay for a item that I literally NEVER received. TBDRESS is a total rip off!

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4:58 pm EST

TBDress.com Order # 9861066 Rhinestone Open toe boots.

On November 30, 2021 I ordered a pair of your rhinestone open toe boots order number 986-1066. On December 11 I received notification that the boots have been shipped. Today is January 13 I have not received the boots as of yet. I have tried repeatedly to contact you with no success you refuse to return any of my messages. I have requested a tracking number so that I could track the books myself but like I said no reply. I feel so you have bad or poor customer service. Yes you can not ship or deliver my boots or if they have been lost in shipping please refund me my $118.16 price that I paid for the boots. I hope that I receive some type of notification that you have received my complaint thank you

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9:50 am EST

TBDress.com Refund policy is unethical and unAmerican

I paid extra to rush my order. But after 1 week, it was still processing. I changed my mind when I saw how long it was taking and requested a full refund after when the order was still processing. They offered a 50% refund, including of the rush shipping fee. They had not shipped it nor rushed it. Do not order from this company. I have never seen such a horrible refund policy.

Desired outcome: Full refund

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7:05 pm EDT

TBDress.com Dress does not fit and I am requesting a refund

I understand I have only 15 days to request a refund. I have written emails and even made an international phone call to get a return address so I can get a refund. Getting a refund should not be this difficult. The color of my dress was off and it did not fit. Please provide a return address so I can return the dress. Thank you, Sheila Long
[protected]@gmail.com
156 County Home Road
Blountville, TN. 37617

Phone [protected]

Desired outcome: Return address requested

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7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TBDress.com Bridal dress / pantsuit

This company does not tell you they are in China. I bought on my credit card - good thing!
I received the outfit, no zippers or buttons, a straight pull on with one piece blouse and HUGE pants with a jacket. The color was off from the picture and it did not look like what I had purchased according to the picture on the web. I immediately contacted them. No response for 48 hours and then broken English that there were no refunds or replacement. Finally after 10 days of back and forth BARTERING! I got an address in China to return it to. It cost ME $25 to return it and they are still arguing about the percentage they will give me back.
My credit card has refunded my money but this is a deceptive business that does not intend to refund your cash OR act like they care to receive their product back. They do not care about the customer.

Desired outcome: FULL REFUND, including the shipping!

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7:41 pm EDT

TBDress.com Refund my money.

As of March 2020, I ordered 3 black long skirts. A few days later, I realized that I ordered 2 that would be impossible for me to wear (too small). I immediately got in touch with them on their webpage and informed them not to send all 3. Only the larger size I wanted. This is before they made them. The company and I went back and forth. They would allow me a discount if I ordered something different. I told them no. March 12, 13, and 23, 2020 all three payments on my debit card had cleared my bank. We continued to go back and forth.
June 15, 2020 they informed me that they had submitted my refund of $48.86 for 1 skirt and would be several days before I received it.
June 24, 2020 they informed me that they had submitted my refund of $46.27 for skirt number 2 and would receive my refund in several days.
Well, here it is April of 2021 and no refunds what so ever. I've been going back and forth communicating with them for 10 months and each time it's a fib or some lame excuse. HELP!
Sincerely,
Marti Brown

Desired outcome: My money

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Darlene Heskett
, US
Apr 29, 2021 2:52 pm EDT

Has this been resolved yet. I am trying to return a pantsuit and can't get any response from the company.

ComplaintsBoard
A
1:33 pm EDT

TBDress.com Where's my refund

I ordered and returned a gown for $152.00.. I returned it on july 6, at the post office... I tracked the pkg. And I know it was delivered.. The code [protected]. Is the code on the slip... My email [protected]@gmail.com.. It was way too small, and the quality was terrible... This was for my daughters wedding... Everything took soo long too. But, all im asking for is my refund... Really how long does that take.. I spent $43.00 to return it... So, im out alot of money.. Thank you...

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9:14 am EDT

TBDress.com order number 9462168

A week ago I emailed tbdress about the process of getting my delivery . No one contacted me my Order # is 9462168 . I placed this order in June 26, 2019 . I tracked it it has not been up dated and it's says they can't located the last activity I saw on it was July 1, 2019!. Please either send me my clothes or up date the system or refund my money . My tracking number is LT 868157604CN . My name is Joy Williams .my email address [protected]@yahoo.com .

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1:04 pm EDT

TBDress.com thank you for refunding me my money back.

I ordered a wedding dress from this website and I received it, but I was having size issue.Then I tried contacting them through email but they didn't replied, then I called to their Refund Department number 909) 475-0104 and they have helped me out refunding my money back.
Thank You TB DRESS.
If anyone is having any kind of issues regarding any orders then they can simply call that number 909) 475-0104.

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2:54 pm EDT

TBDress.com sent wrong item/will not give refund for their error.

I purchased a dress for 138.00. It is the wrong dress and they will not refund my money. They offered me 40.00. I have gone back and forth with the company several times. I even sent them a picture of dress they sent me and dress I ordered. They now say I can pay for return shipping but will only get 90.00 back because they want to charge for the free shipping they offered with purchase of dress. There is no where in website stating this. What company offers free shipping then charges you it to return it. I said I would pay for return shipping but not an additional shipping cost to me that was free. Many complaints have been filed on this company, Tbdress. I wish I read them before purchase. DO NOT buy anything from there! I am asking for a complete refund on the wrong dress they sent me and they will not give it to me.
K.

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Contact TBDress.com customer service

Phone number

+86 296 853 2816

Website

www.tbdress.com

Most discussed TBDress.com complaints

Order not received
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