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eBay / unable to contact anyone

1 Ireland Review updated:

I bid on a vehicle and was the highest bidder without reaching its reserve. After the auction as I thought closed, I was contacted by the seller of this item directly to my email address which I did not provide but as he contacted me after my bid offer and using what looked like standard ebay header mails, i assumed that it was legitimate. I had already made checks into the vehicle status etc which appeared to be again legitimate. The emails I received appeared the same as many more I'd received for previous transactions through ebay. Furthermore the seller said he was doing the transaction through the safeharbor facility on ebay. Safeharbor is their so called security and trust section. All of the transaction emails were on what looked like standard ebay header and following satisfactory answers being received through this mechanism, I proceeded with the purchase at a cost of £ 8000. I'm now told by ebays online help that this item was blocked from sale as a result of suspected fraud and that I should have received an email at 'my messages' folder on ebay saying this as I had bid for the item. This did not happen and furthermore I did not give the seller my email address so I can only conclude that despite ebay assurances regarding the safety of their site, it is not a secure site. I am now fraudulently down £ 8000 due to ebay neglect and have been unable to make a complaint so far through the online facility. Online is the only option available as no telephone contact is permitted. I would appreciate any help that's out there

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  • Jo
      28th of Apr, 2008
    0 Votes

    As much as it pains me to say this, the fact you lost 8000 pounds isnt ebay's fault. eBay sends messages all the time about this scam. A red flag should have gone up when you got an e mail after you hadnt provided the seller with your email address. A second red flag should have gone up when the email said the sale was thru ebay safe harbor. Safe harbor has nothing to do with making transactions. eBay suggests when getting these 'second chance" offers ALWAYS verify that the second chance off is shown in your my ebay page under items not won AND look for an ebay message that starts with your name. You didnt do this and that is why your out 8000 pounds. This problem is so big that eBay needs to do something about it. They have a responsibility to do something about it. messages about the scams arent enough. They need to have each and every buyer acknowledge that they understand second chance offers can ONLY be made on the MY eBay page. and it should be very obvious on the My eBay page, not hidden in the "items not Won" page. Have a Second Chance category with an alert.

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