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EasyJet / delayed baggage

England, Devon, United Kingdom

My husband and I recently had a bad experience with EasyJet. We arrived at Gatwick to be pushed into a queue of about 600 people and sat in it for about an hour with no explanation of what was going on. Eventually we were fast tracked to check in as we had our 4yr old daughter with us. We were then informed baggage belt had broken and everything was being done manually and was told to take our baggage over to the cordoned of area where we waited for another 30 mins to be told which partition our bags should be in. Once on aboard the plane all the passengers were informed by cabin crew that all our luggage was on board, only it wasn't. We had another 2hr wait when we got to Malta to report our baggage missing and finally were reunited 3 days later with our cases. Have written a formal complaint (with all the evidence) to EasyJet a month ago but have not receive any communication from them at all. No customer service and duty of care!!

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