Dunkin' Brands / store at 300 monroe ave rochester new york

Rochester, NY, United States

I self work in the food service industry and understand that equipment malfunctions. However, I believe there is a professional way of handling this. While, in drive thru at this location on Thursday May 18th, 2017, I witnessed bags of ice be brought to the list action on a dirty pick up truck where the manager proceeded to open the garbage bags of ice and dump it in the ice bin straight off the back off the truck. Mind you, the ice was hitting the dirty tailgate the whole way down. The gentleman driving the truck was assisting with extremely dirty hands. During this time, an employee ran out the back door with a cup for my ice coffee to grab the dirty ice from the bin. Beyond unprofessional and an extreme health hazard. I WILL NEVER RETURN TO THIS LOCATION AND FEEL THAT IF THIS IS THE DUNKIN STANDARD, SHOULD BOYCOTT DUNKIN ALL TOGETHER.

May 18, 2017

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