MultiChoice Africa / DSTV’s earns a 1.1-star rating from 2 reviews and 2307 complaints, showing that the majority of subscribers are dissatisfied with service.
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account query
My account gets suspended every week because the February amount does not reflect on their side. To get the account re-installed I get charged R50. Every week I spend atleast R30 on phone calls trying in vain to sort this matter. I have faxed a dozen times the proof of payment but no one ever calls back- but the Customer Care personel always promise that...
Read full review of MultiChoice Africa / DSTV and 7 commentsrepeats mm1 resolution home style discovery national geography channels
I suggest that Multichoice should change their name to multirepeat - you guys do not think the viewing of movies or programs through - I think you should plan the viewings more and get rid of repeats.
MM1 - Movie magic channel 1 is over sized all the time, who on earth is manning that channel - if any? Doesn't anybody know that this is a problem?
Home Style Discovery and national geography - First you guys annoy us with the most idiotic mobile ringtone ads - then you drive a viewer crazy by broadcasting the same ads from the relative channel respectively continuously - even advertising the program you are busy watching. Who came up with that idea? You will drive yourselves crazy watching the channels - I dare anyone to sit and watch the home channel the whole day or any other of the above mentioned channels without starting to lip sync with all the ads. Who came up with this idea - that person should be banned from adding anything "constructive" to our viewing plan.
Why is the HD decoder so expensive and why do you only get a HD decoder with PVR - you showcase everything at least 15 times a month - you don't need PVR because Multichoice has their own PVR. You should write a book: How to fool consumers into thinking they have amnesia and getting paid for it.
I think a lot of people are sick of your viewing planning and corners being cut - carry on and a lot of people will cut you out of their monthly expense. I'd rather do something else than feel like I do now.
The complaint has been investigated and resolved to the customer’s satisfaction.
reconnection fees
My decoder started being faulty early this year, i called multichoice and one of their agents told me to take it to my nearest multichoice. the person never told me i should ask for the decoder to be disconnected. i had to move from where i was staying so i did not take it in for repairs. in august i took it to multichoice and i was told they would replace...
Read full review of MultiChoice Africa / DSTV and 8 commentsrepeats
You are absolutely taking the piss !.. your BBC repeats are bordering on criminal extortion !.. "4 brand new channels" ... [censored] !.. they are 90% all repeats from last year, last month, last week, yesteday and earlier today... .. you should be ashamed of yourselfs !... unless... its a cunning plan to get us all to un-subscibe and the head of DSTV programing is to be the new MD of the up-coming competition !, , , get a grip guys.. be honest with yourselfs and the people that pay your salarys... "US"... and give us some value for our money !
Repeats repeats repeats advertising an all new Judge Judy but once again repeats repeats repeats
if i agreed with all the above a trillion times it still would not be enough as to how i feel about dstv CRAP
I have phoned them 3 times to confirm the cancellation of my connection, but they keep taking the amount of R920 off my account on the 1st of the
month. It has cost me two reversals of R25 each plus petrol to the bank and back of 10km each time.
I want compensation for this and I want hem to stop trying to steal from me when my connection is cancelled.
Why do Dstv increase the monthly payment but every day they show the same program over and over again nothing new No new movies or Afrikaanse Flieks or something to enjoy its the same old stories over and over again I am really going to cancel Dstv this is ridiculous to pay so much money for dstv and that for the same things everyday no thanks. You don't give our customers something to lookout for or to be happy with so all I can say is you are going to lose a lot of clients at the end of the day because you don't make it worth it for us.
DSTV is the only company that gets away with having a consumer pay 4/5 times a week, 8/20 times a month and 96+ times per year to consume (watch) the same movie - And no one does anything about it!
If we say watch the movie @ R30.00 each -
in one week to see the same movie will cost you R150.00
in one month to see the same movie will cost you R600.00
in one year to see the same movie will cost you R2, 880.00
So in essence we are paying about R2, 880.00 to see a movie on DSTV!
While you welcome complaint, I would like to submit my complements for repeating some of the movies. In particular I like the movie in National geographical channel (260) entitled "DOWN TO THE EARTH'S CORE". In fact I would like to poses that movie. How do I go about getting a copy of that movie. If it is paying please let me know how much. Unfortunately I do not have HDPVR DECORDER
Bye NATHAN
natwolu@yahoo.co.uk
just want to know why the same movies play over, over, over, over and over again.i sit done thinking this is going tobe a good movie make myself comfy only to find its something that was on 2 days ago.WHAT THE HELL IS GOING ON.is your playlist stuck on repeat or what!
How come we can land a man on the moon -- but dstv can't get the volume levels of the different channels all at a 'normal' level? When you switch channels, the sound level on one just about blows your head off (I use headphones) or else it's down to a faint whisper. And then there's the ear-splitting blast when an ad is broadcast... Surely the technology exists to control sound levels at the broadcasting source?
watching 2010 programs again in 2011...they don't seem to care or give a [censor]...they are just happy to take our money and think there's nothing any one can do ...well the new consumer act should have some grounds by which we can claim back our monthly subscription fee for lack of service delivery...alternatively..we can start a group on FB to boycott them till they give us new programs on a continuous basis...
the power is now in the hands of the consumer...so WAKE UP DStv and get with the program !
at first i loved DSTV but it is so tediuos now as it shows the same damn over and over yet our subscription will definitely increase, i find the movies boring now and repeated we pay a hell of a lot of money but to watch [censor]. might as well stick to SABC as the same [censor] shows there as well.
unauthorised reactivation of account
1.I requested my account, which has 3 decoders on it disconnected on 23/9/08 as i am unable to afford the service any longer.
2.The 3 decoders are in different locations, in different properties.
3. The account is in my name and deductions are from my bank account. 4. On 9/10/08, While enquiring about the refund due to me as per my discussion with call center agent Desiree on 23/9, I discovered the service had been reactivated.
4.Without my knowledge or notification in any form or manner, the service was reconnected simply by another party supplying my ID number.
In effect multichoice have allowed another person to incur costs on my behalf without my consent or without notifying me of a change.
I have not had a phone call returned from the corporate offices in JHB left yesterday and not received any satisfactory answers from call center agents Tebogo or Gabriel.
This is reckless behaviour with my money and I expect nothing less than what was indicated to me as a refund by Desiree when disconnected.
Am number one fun of the Bundesliga especially bayern but to my disappointment we are no longer watching live matches and the recorded are screened late in the night. we really pay a lot of money in terms of subscription lets know what is happening.
kyazzeh20@gmail.com
i want my dstv reconnected or reactiviated
I AM PAYING EVERY MONTH MY ACCOUNT BUT TO MY SURPRISED I WAS TREATED LIKE A BAD PERSON WHEN MY VIEW WAS DISCONNECTED EVEN WHEN I HAVE FAXED THROUGH MY PAYMENT SLIPS.
I'M SPENDING SUCH A LOT OF MONEY ON JUST A HOLD ON THE PHONE WHILE WAITING FOR A CAL TO BE ANSWERED. IF YOU DON'T PHONE ME BACK WITHIN 12 HOURS FROM NOW...
multichoice book send to wrong address
I've got 2 decoders - the 1 for my mom Mrs AS Moller (Mrs Y Bester REF [protected]) and other one for myself Mrs Y Kilian (REF [protected]. The last 3 months I've battled to get multi choice to send the books to the correct addresses. They suddenly decided to change the address for Y Bester Ref [protected] and send both books to P O Box 1234, Worcester.
Please amend urgently the address as follows :
Y Bester REF [protected]
c/0 Mrs AS Moller
8 Limousine Street
Groenleegte Landgoed
Noorder Paarl
7646
and the other one
Y Kilian REF [protected]
P O Box 1234
WORCESTER
6849
It causes us a lot of trouble if the books is not send out to the correct addresses. Please acknowledge receipt of my e-mail.
Regards
Yvonne Kilian
[protected]@secubond.co.za
Tel [protected]
Fax [protected]
Frustrated with multichoice customer service!
I have been so frustrated with the customer service at Multichoice, that I know revert to writing this down, as I cannot explain this issue one more time to someone who works shifts and finds it impossible to keep their word, and get back to me as they ALL promise. REF number: [protected] In March 2006, I disconnected my service with MultiChoice, as I moved...
Read full review of MultiChoice Africa / DSTV and 203 commentsOverview of MultiChoice Africa / DSTV complaint handling
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MultiChoice Africa / DSTV Contacts
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MultiChoice Africa / DSTV emailshelp@dstv.com100%Confidence score: 100%Support
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MultiChoice Africa / DSTV address144 Bram Fischer Drive, Randburg, South Africa
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MultiChoice Africa / DSTV social media
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I totally agree DSRT is making money out of us by repeating shows every day. it is ridiculous the way management is handling this matter. I will also not speak about the current tariffs that are also ridiculous i remember the day when MTN came out we did not hand these issues. I think i must totally cancel my account and go to show max or rather rent series at the video store. Multichoice is becoming part of the Guptas and the corrupt government. i am happy to see every day the same program even if they switch it over to another channel... The reality is we are paying for sh.t and no body is doing anything about it. Maybe DSTV runs out of ideas because they repeat their program. the UK and USA are better off than us. They say down with Zuma i think they must say down with DSTV