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4.0 1904 Reviews

Hotwire Complaints Summary

99 Resolved
422 Unresolved
Our verdict: With Hotwire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hotwire reviews & complaints 561

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M
11:21 am EST

Hotwire 3 star rating on hotel rio, san remo, it

Stopped using Hotwire on European family vacation after our reservation of a Hotwire rated 3 star hotel at Hotel Rio in San Remo, Italy. The rooms and property were not as described with no wifi in room, no air conditioning, no warm water, light bulbs burned out, no towels in room and - once requested - was brought table linens to dry off with. Also, tv in room was small, in room minibar was a empty fridge, and the rooms were outdated, dirty, paint peeling, and musty smelling. When I requested new light bulbs and some towels and complained to the owner, he yelled at me and told me I could go stay somewhere else but he could not refund me my money if I did so. As I was travelling and did not have access to data and a cellular phone plan, we held out for 1 night.

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12:19 pm EST
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Hotwire Car rental

I reserved a car through Hotwire in October, (yes I read the unrefundable...blah, blah, blah). Due to family circumstances our plans changed and we no longer needed the vehicle in the location we had planned. I called Hotwire and ask first for a refund due to unforeseen circumstances, I was told nonrefundable, nontransferable... So then I asked if the amount could be credited to my account for a future need, again, nonrefundable, nontransferable... So Hotwire has my money, I have no need for the vehicle because their customer service robots can't or aren't allowed to think outside the box and assist a customer. So now aside from my money they have lost a customer and gained someone that will tell everyone I know not to use Hotwire. They could have helped me and had a loyal customer, instead it is now my mission to spread the word about this money hungry, inflexible corporation.

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9:16 am EST

Hotwire Ripped off

October 26th 2016, I booked a hotel, only to find out just as I'm trying to check in that the hotel is full and the reservation has been cancel. I know that there is specific language stating that you cannot cancel your reservation, but had not idea that Hotwire allows the hotel to cancel it at their discretion. Hotwire could not find another hotel within 30 miles of my destination. They suggested I find my own hotel and offered to pay the difference. Fortunately, I was able to find another hotel with the same rating. To date I have not been reimbursed for the hotel I did not stay in and have not been reimbursed for any additional expense either.
Be ware of Hotwire. I will never use them again.

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1:14 pm EST
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Hotwire Hotel

I booked a hotel through Hotwire.com on 11/02/2016, for one night in Cleveland, Ohio, at the Drury Plaza hotel in downtown Cleveland. After driving
hundreds of miles and several hours, I arrived at the hotel and was told Hotwire.com sold 5 rooms to 30 people. A Drury employee told me I was being
'relocated' by Hotwire to another downtown Cleveland hotel. Instead, I was offered options more than 30 minutes/miles outside of downtown Cleveland. In
addition, I was hung up on or disconnected multiple times by Hotwire.com, I spent over two hours on and off the phone with them. The employees at Drury did
nothing to remedy the situation. This is apparently common practice for Drury hotels to allow travel agencies to book rooms that don't exist.

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1:13 pm EST
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Hotwire Hotel room

I booked a hotel through Hotwire.com on 11/02/2016, for one night in Cleveland, Ohio, at the Drury Plaza hotel in downtown Cleveland. After driving hundreds of
miles and several hours, I arrived at the hotel and was told Hotwire.com sold 5 rooms to 30 people. A Drury employee told me I was being 'relocated' by Hotwire to
another downtown Cleveland hotel. Instead, I was offered options more than 30 minutes/miles outside of downtown Cleveland. In addition, I was hung up on or
disconnected multiple times by Hotwire.com, I spent over two hours on and off the phone with them.

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6:53 am EST

Hotwire Hotel confirmed reservation not meeting star rating of the chosen group

Last night, I reserved 2 rooms for 2 days at a 3 star hotel in Northeast Austin, TX, but I was confirmed in a 2 star hotel.
I called Hotwire twice to have it exchanged or cancel, because of the poor quality hotel hotel, and my problem wasn't solve. By the way, the first time I asked for a supervisor, and she was very disrespectful, her name is Imee T. The explanation I'm given is that Hotwire widens the hotel qualification by considering other factors in addition to the star qualification. I've been before at this hotel chain and they are 2 star hotels, that is why I never go there.
Hotwire is no the state agency in charge of giving the star rating to the hotels, and I'm investigating how to handle this situation, if though consumer affairs or something else.
Please fix it if you have a consumer care department. I'm really very disappointed on hotwire.com and won't be recommending it anymore.
The hotel address is next:

Sleep Inn & Suites Austin Northeast
8410 East US Highway 290
Austin, TX, 78724

The call reference numbers are:
1.)REF#[protected]
2.)REF#[protected]

Please respond by phone or preferably email

Adrian E. Ail
M:[protected]
Email:[protected]@hotmail.com
Hotwire itinerary [protected]

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11:26 am EST
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Hotwire Forced upgrade

Attn: research team
RE: Forced upgrade fee

Intinerary no. [protected]

I spoke to Sheng on Sunday, Nov. 13th at Hotwire to express a complaint on a forced upgrade fee that increased our original transaction from $195 to $350. We received this upgrade through an employee at Thrifty named Misty. She was very aggressive and deceptive. She said because we didn't get there on time car was gone. It was 3 hours past pick up time. (plane delay) They didn't have the car then she said we have to upgrade you to full size, extra $20 a day and then 5 days somehow ends up being $350. It was almost 1AM and she was a scam artist working for what is likely a scam company. She did not seem to be in integrity at all. Said my rate was $20 a day and then said with upgrade and extra $20. When she saw what my rate was ($20) visibly disappointed. And then hands me receipt saying something about a weekly rental plus an extra day and it goes from $40/day ($200 for 5 plus taxes) to $350? Total BS. And she knew it and was doing it to people before me. The customer ahead of me said he called to have them hold it and they didn't. They are forcing upgrades at this location.

Sheng instructed me to write you and submit a copy of the receipt for further investigation and reimbursement of the upgrade reinstating the original amount of $195. I have attached a copy of the receipt.
Thank you.
Kevin Troiano

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6:19 am EST
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Hotwire Hotel reservations

on 11/10/16, i was travelling and booked a room but realized 10 minutes later that it was the complete opposite direction of where we were traveling.. So I called the hotel directly and cancelled the reservation and they told me I had to call Hotwire. I'll call Hotwire who then told me that they could not refund my money because the hotel the night they refund it was my penalty for canceling even though the website stated there were no cancellation penalties. On November 13th 2016 I again called Hotwire who put me through to someone else who told me that they were issuing a refund and I could expect it in 5 business days.. I believe the name of the CSR that I spoke with from Hotwire was Carl.. Today is the 21st and I have not had a refund yet. When I called the hotel the second time they said that it was up to hotwire to refund my money. I am extremely upset with your company and want to know when I will get my refund

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3:32 am EST
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Hotwire Dishonesty unethical behavior, very unprofessional customer service, by 6 different employees and situation still not resolved.

My name is Alexandria Jones. E-mail [protected]@yahoo.com, and phone number is [protected]. I called 11/17/16 to make hotel reservations as I have on several occasions through hotwire, and upon completing the transaction, I stated to the Agent that I needed a suite. She instructed me to call the hotel and tell them and provided me with the number which I did. The hotel receptionist informed me that I could not be given a suite as it was not within the same price range, and told me that I had to call the third party I booked the room through. I did this, and explained to the gentleman what had taken place. He placed me on hold and called to the hotel, and when he came back on with me, informed me that I either needed to pay more money, or cancel my previous transaction and book another one at a different location which I did not want to do, all of which I explained to him I should not have to do, as I was misinformed by a Hotwire Agent. He would not do anything different, and told me that I had up until 24 ours before time to make a decision. I called again on 11/19/16 to try to get this matter resolved again, I spoke 40 minutes with an agent that said she couldn't pull me up by e-mail, phone number, or my booking number, and told me to look at my billing statement. I asked for a supervisor and was placed on hold for over an hour never getting to speak with a supervisor. I called back, asked for a supervisor, and had to explain everything all over, and in the middle of talking, without being asked to hold, music began to play and I was connected with someone that identified herself as Faye and as being a supervisor. I explained the situation to her. She also told me that I needed to pay additional fees also. I explained to her that I had been given false information by an employee, and she argued that a suite wasn't in what I put. I informed her that all I included was free breakfast, but I verbally stated to the agent that I needed a suite and was told to tell the Best Western Plus after we ended the call. After going back and forth, I was placed on hold to have the phone conversation pulled, and was then told it would take 5-7 days. I informed the supervisor that my trip was in two days and that I felt the fact of being given false information made Hotwire responsible to accommodate the costs. I also informed the supervisor that I was in the hospital and had spent almost 2 hours on the phone and had not gotten anything accomplished, and was not at all satisfied, as I thought a supervisor was to provide the best customer care which was not being done. I also informed her that I would like to file a complaint against her as well as everyone else involved in this situation. She continued to speak about the agent. She finally gave me the address to do so, but would not give her employee ID, she only stated that her name is Faye. This has just been an overall horrible experience, and not professional at all. Please pull and listen to the calls and you will find that I am telling the whole truth, and that your company is not being represented well by the people that are taking calls and booking, as they are not all honest. Hotwire is a great company, and so I do hope this gets resolved.

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2:58 pm EST
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Hotwire Hotel reservation

Hello,
I would like to express my serious disappointment and huge frustration caused to me and my husband by Hotwire.com.
As soon as I checked into my hotel today I have has several issues and here are the issues:

We were sold a 4 star hotel but Hotel 32 32 is not even a hotel, it is rather a hostel or studio apartment. This property not only does not have the requirements of a 4 star hotel, it's not even a hotel...there is no lobby, no room service, no food available, no housekeeping, no business center.
We were promised a QUEEN bed, the room has a full size bed. I have the measurements and pictures for proof.
I called 5 times, was on hold for 3 hours by different agents. Here is what I got from various costumer service agents from Hotwire:
One person hung up and never called back.
One person called the hotel management and told us that we can cancel our hotel, leave the room, pay for 1 night penalty (that we didn't even stay). She refused to offer another room to us...basically this means that she expected us to find another hotel in NYC on a weekend...I wonder whether she was joking or not?
Another person put me on hold for 45 minutes to discuss the problem with her supervisor, came back on the line, said she will transfer us to Chris who can resolve our issue, but her transfer meant hanging up and not calling back.
One person could not even find my reservation, she asked for my name, phone number, email address, itinerary number and etc.

I am wondering if someone is joking with me or not.

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6:05 pm EST

Hotwire Hotel reviews

I just booked a week in Scottsdale with Hotwire. After I received the hotel name I was very dissappointed. Was supposed to be a name brand hotel chain...wasn't..

I Read reviews... disgusting. Roaches, filthy carpet, and noisy. I don't appreciate getting stuck into this type of hotel. Hotwire should have a better reputation. I don't want a refund if I can get into a name brand hotel that I was promised when I booked.

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5:59 pm EDT

Hotwire "hotel reservation"

I made a hotel reservation at hotwire.com for NYC. They offer discount prices for hotels, but you will be informed the name of the hotel just after confirmation. I confirmed one and to my surprise got a confirmation not for a hotel, but instead to a Hostel. The cancel policy says it is not possible possible to get a refund, but is is possible to change to another hotel in case of problems. So I have requested to change, but again had a negative surprise when they told me for my case it would not be possible.
I think Hotwire is not transparent, they make fake advertisement to call your attention and they lie. It is not a trustful company at all. I don't recommend and will never do business with them again.

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12:13 pm EDT
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Hotwire Flight customer service

I have booked many flights through hotwire but now will NEVER book again after my last experience.

For the SECOND time, hotwire failed to send me a flight confirmation itinerary with all of my needed travel information. I called the customer service center and went through 2 reps where neither could track my flight details. Infact they said that i had no confirmed flight on their system.

Ofcourse this was stressful news to hear as I was positive that i had a confirmed booking and had built my transport and accomodation details around the flights times already.

I was forced to check my bank statements and then to call the direct airline i had selected for the flight. They sent me the itinerary within 2 minutes. They confirmed that hotwire was definitely the provider i had booked through. This was very displeasing to hear.

I then decided to call hotwire back to make a formal complaint about their error and poor service. I asked to speak to a manager or supervisor for assistance. I got transferred to FIVE different operators all in which said they couldnt help me or that i had been transferred to wrong department. In the end the last operator cut off the line half way through conversation to a status in which i couls only hear music. And that was it, i was forced to hang up. Absolutely the WORST service i have ever had from a phone operator service. The fact that i had to go through my own bank statements and call the actual airline for assistance and recieve no formal apology from hotwire is total bullcrap.

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6:42 am EDT

Hotwire Huge scam, beware!

I wanted to book a hotel stay via HotWire website and after I filled all the necessary information and wanted to submit I got an error. Their site said that something went wrong. I tried again and the same thing happened. Then I contacted HotWire customer service and asked what was going on with their website and they said that everything was ok. I asked about the money and they assured me that payment did not go through. When I checked my bank statement I saw that HotWire charged me twice! I contacted them again and they said that they had no idea what was I talking about. What a scam! Avoid this site at all costs!

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2:02 pm EDT

Hotwire Hotel in new york

I accepted the amount of $970.04 and was charged over $1, 100.00. The double beds were included in the 970.04 and hotwire claimed they are not. It is on the snapshot i took when i agreed to the 970.04 for 2 double beds. I sent the snapshot of what i agreed to but hotwire refuses to credit my account. I now have to file this with my credit card for a refund and contact the attorney general regarding this scam.

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4:51 pm EDT
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Hotwire Hotel

I booked a room that was advertised as a 3 star hotel in New Orleans on October 11, 2016. The hotel Hotwire reserved was actually a Days Inn in Gretna - New Orleans.
As soon as I received the itinerary I check out the hotels website and it was definitely not a 3 star hotel. There were disgusting pictures of dirty toilets, paint peeling, some phones were not working. Not a 3 star hotel. I called Hotwire back immediately asking for a refund and they said they couldn't help me because I agreed for a 3 star and I told the clerk yes I agreed to a 3 star hotel in New Orleans not an old, dirty outdated hotel. False advertisement. I have used Hotwire in the past but never again. False advertisement and I advise others stay away from Hotwire.

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9:43 am EDT
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Hotwire Hotel secret deal

Hi All,

This is regarding Hotel confirmation id:[protected]

We are traveling on our honeymoon through Cambria for the first time & have been booking most of our hotels from Hotwire. We have been very sceptical on our travel plans and wish to have a memorable & safe stay without any doubts at all. We tried to book one of Hotwires Secret deals and feel cheated after the reservation went through.

For our stay in Cambria with Hotel itinerary:[protected], we have been booked by Hotwire secret deal for Hotel Sea otter Inn. We have gone through reviews of the hotel and have not been satisfied. Most importantly the rates of the Hotel if booked from the hotel website is much lower $99/night while we paid $139/night when hotwire was showing a discount deal. Hotwire had displayed discounted rates on hotels like Fog-catcher Inn and Cambria Landing Inn & Suites with rates around $ 289 ) while the hotel eventually reserved during the booking was not of the same category at all.

Hotwire is not ready to cancel the booking even when it is 2 months in advance and there is so much difference in the rates charged.We called the hotel and they were ready to provide full refund if hotwire initiates it.
They are not even ready to provide an upgrade.

Regards

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8:34 am EDT

Hotwire False advertising

Just wanted to bring to your attention that Hotmail are duping the public into booking what they believe you to be a 5 start hotel which has only managed to reached 1 star on trip advisor and is clearly misleading the public.
I wanted to book a 2 night getaway for a special occasion for myself and my partner. Having lived in Manchester most of my life I was excited to see Hotmail had on offer a 5 star hotel in Manchester in the City Centre Northeast Area for £70.50 per night!
I saw that the banner at the top of the advertisement said The last person got the Lowry Hotel so I thought it was a legitimate offer so I booked.

This is what I got

Blue Rainbow Hotel High Street (see attached file) for £70.59 pn plus tax charges of £40.06 which makes this hotel £90.62 per night.
BTW- I can book direct with the hotel for £53 pn! Which I forwarded them the details but they then come back with the price match has to be within 48 hours of checking in! WHAT A JOKE!

Please take a look at the link at the reviews

https://www.tripadvisor.co.uk/Hotel_Review-g187069-d2658323-Reviews-Blue_Rainbow_Aparthotel_Manchester_High_Street-Manchester_Greater_Manchester_England.html#review_421938153

Are those reviews from a 5 star property? I wouldn’t pay £10 a night to stay there!
How on the same website can they class the likes of the Lowry Hotel, Hotel Gotham and Radisson Blu in the same league as the Blue Rainbow!

I have emailed hotwire and this is their reply”
To best assist our customers during the on-line booking process, Hotwire strives to provide clear instructions and accurate information on our site. We constantly review our hotel partners' star ratings to ensure we provide the most accurate and up-to-date information. I can assure you Hotwire continually evaluates our hotel star ratings, and by soliciting customer feedback following every stay we adjust our ratings accordingly.

Regardless of a hotel's star rating, you should expect a clean, private room that comes with housekeeping services. If you encounter a problem during your stay, contact us and we will work directly with the hotel to resolve it. We determine our ratings by:

- Starting with the Expedia star rating.
- Soliciting customer feedback following every stay and adjusting our ratings accordingly.
- Investigating and acting on customer rating concerns.

The hotel brands displayed on our star rating guidelines serve as examples only; Hotwire does not guarantee you will stay in one of the hotels listed. In addition, some hotel brands, like the the Lowry, hotel Gotham, Radisdin Bue Edwardian, feature properties in multiple star-rating categories because the rating is not based on the chain’s overall value, but rather on each individual hotel. Star ratings across travel site factor in the location, amenities offered and other unique characteristics for each hotel within a brand.

In order to secure our low rates, our agreement with our hotel partners is that reservations will be used as booked. For this reason, reservations cannot be changed, transferred or refunded. You can find our full Terms of Use by visiting http://www.hotwire.com/travel-information/terms.jsp. The terms of the booking are what allow us to offer the great rates you see on our site and for this reason, your reservation must remain confirmed with the original details provided at the time of booking.”

Can someone explain how after numerous bad reviews Hotwire apparently haven’t picked up on any of them as they haven’t changed the star rating. How many complaints does it take before Hotwire will listen and do the general public a favor by taking is property off the 5 star advert and putting it down to a 2 star rating

Hotwire have completely ruined what is meant to be a special family weekend

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6:44 pm EDT
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Hotwire Service never ordered or used - refund denied

On appx 7/28 I was trying to get info about a hotel in San Antonio, TX and your website required me to enter my Debit card info to get further into the site. After I realized that it had charged my card, I immediately called to explain I only wanted information - the male agent told me I couldn't cancel or get a refund. He proceeded to tell me that he would have to locate a hotel for me. I told him that I already had a room at the hotel where the conference I was attending was. He insisted on looking, but he couldn't find a hotel in the area and I had been told that it might not be safe to stay more than 3-4 walking blocks away. But he wasn't able to even find anywhere in the area. I insisted that he refund my money and he said that he couldn't. I called my Card Company. US Direct Express as that is where my Social Security Benefit money is kept. They advised me that I could initiate a Dispute Claim thru them. I waited the required timeframe that they gave me and was told I would then have to wait 45 days for resolution. I received a letter this past week saying that my Claim was Denied. I am 68 yrs old and I live by my SS benefit. I can not afford for ANYone to take my money like this. I implore someone at your company please to take a look - perhaps pull and listen to the call. I did not receive ANY service, nor reserve, nor stay in any hotel serviced thru your company. It CAN NOT be OK to just Take My Money. Please review my Claim and reconsider by refunding me my 87.85.

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8:32 am EDT

Hotwire Hotel reservation

I booked a hotel room for 3 days at Rodeway Inn in Colorado Springs, Colorado. I paid for the room right away and received an itinerary. Hotwire failed to inform me that the hotel had a $ 25 a night pet cleaning fee. I found out about it when I arrived to check in. So the bargain room of $45 a night was now costing me $ 70 a night, which the hotel was not worth. Be aware that Hotwire will tack on extra charges and not inform the consumer. Makes you wonder how long they've gotten away with this scam.

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Hotwire Customer Reviews Overview

Hotwire is a popular travel booking website that offers discounted rates on flights, hotels, rental cars, and vacation packages. Our analysis of Hotwire reviews reveals that the website is highly regarded for its user-friendly interface, competitive pricing, and reliable customer service.

Many customers appreciate the ease of use of the website, which allows them to quickly search for and book travel arrangements. The website's search filters are also praised for their ability to help customers find the best deals on flights, hotels, and rental cars.

Hotwire's competitive pricing is another major selling point, with many customers reporting significant savings compared to other travel booking websites. The website's "Hot Rates" feature, which offers even deeper discounts on hotels and rental cars, is particularly popular among budget-conscious travelers.

Customer service is another area where Hotwire excels, with many customers reporting positive experiences with the company's support team. Representatives are said to be knowledgeable, helpful, and responsive to customer needs.

Overall, Hotwire is a highly recommended travel booking website that offers great value and reliable service. Whether you're planning a weekend getaway or a longer vacation, Hotwire is a great place to start your search for affordable travel arrangements.

Hotwire In-depth Review

In summary: Hotwire is a travel website that offers competitive pricing on hotels, flights, car rentals, and vacation packages. With a user-friendly interface and a variety of travel services, it is a convenient option for travelers looking to book their trips at discounted rates. While the site provides value for money and often has deals and discounts, the opaque booking process may not appeal to everyone. Customer service experiences vary, and the cancellation policies can be restrictive. Overall, Hotwire is a solid choice for budget-conscious travelers who are flexible with their plans.

Overview of Hotwire: Hotwire is a travel service company that specializes in offering discounted rates for hotels, flights, car rentals, and vacation packages. By keeping the details of the hotel or airline a secret until after purchase, Hotwire can provide lower prices than many competitors.

Website Usability and Design: The Hotwire website is clean and intuitive, with a simple layout that makes it easy for users to navigate. The search functions are straightforward, allowing users to filter and sort results according to their preferences.

Booking Process and Ease of Use: Booking on Hotwire is generally straightforward. Users can easily select their travel dates and preferences, and the site provides clear instructions at each step. However, because some details are only revealed after booking, it may not be suitable for those who prefer to know all the specifics upfront.

Range of Services Offered: Hotwire offers a broad range of travel services, including hotel bookings, flight reservations, car rentals, and vacation packages. This makes it a convenient one-stop-shop for various travel needs.

Pricing and Value for Money: Hotwire is known for providing good deals, especially for last-minute bookings. The value for money is generally high, although this can vary depending on the specific deal and travel dates.

Deals and Discounts Availability: The website regularly features special deals and discounts. Users can access these through the "Deals" section or by signing up for the Hotwire newsletter to receive notifications about current promotions.

Customer Service Experience: Customer service experiences with Hotwire can be mixed. Some users report satisfactory assistance, while others have faced challenges when dealing with changes or issues with their bookings.

Cancellation and Refund Policies: Hotwire's cancellation and refund policies are often seen as restrictive, particularly for the Hot Rate deals where changes or cancellations are typically not allowed. It's important for users to review these policies carefully before booking.

User Reviews and Ratings: User reviews and ratings on Hotwire can be found on various external review platforms. These reviews are mixed, with some customers praising the deals and others expressing dissatisfaction with customer service or specific bookings.

Mobile App Functionality: The Hotwire mobile app is well-designed and offers the same functionality as the website. Users can search, book, and manage their reservations on the go, which is convenient for travelers.

Loyalty Programs and Benefits: While Hotwire does not have a traditional loyalty program, frequent users can benefit from exclusive deals and promotions that are occasionally offered.

Transparency and Fees Disclosure: Hotwire's opaque booking model means that some details are not disclosed until after purchase. While the total price is shown upfront, the lack of transparency about the specifics can be a drawback for some users.

Travel Destinations and Accommodations: Hotwire offers a wide range of travel destinations and accommodations, including hotels ranging from budget to luxury. The variety ensures that there is something for every type of traveler.

Rental Car Services: The rental car services provided by Hotwire are comprehensive, with options available at numerous locations worldwide. Users can compare prices from different providers to find the best deal.

Travel Insurance Options: Hotwire offers travel insurance options to protect users' bookings. This can provide peace of mind, especially for more significant travel investments.

Comparison with Competitors: Compared to competitors, Hotwire's main advantage is the potential for lower prices due to its opaque model. However, competitors may offer more transparent booking processes and flexible cancellation policies.

Payment and Security: Hotwire provides secure payment options and takes measures to protect users' personal and financial information, which is essential for online transactions.

Accessibility and Language Support: The Hotwire website is accessible to users with disabilities, and language support is available for a variety of languages, making it accessible to a global audience.

Corporate Responsibility and Sustainability: Information on Hotwire's corporate responsibility and sustainability efforts is not prominently featured, which may be a consideration for socially conscious travelers.

Final Verdict and Recommendations: Hotwire is recommended for travelers who prioritize savings and are flexible with their travel details. It's particularly useful for last-minute bookings and those who don't mind the lack of transparency in exchange for lower prices. However, travelers who prefer knowing all the details before booking or who require flexible cancellation policies might want to consider other options.

How to file a complaint about Hotwire?

Here is a comprehensive guide on how to file a complaint against Hotwire on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hotwire in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with Hotwire.
- Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.
- Offer ideas and guidance on what information to include for users struggling to articulate their concerns.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Hotwire.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
- Ensure all details are accurate and effectively convey your concerns.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button after reviewing it.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
- Stay engaged with the platform to track the progress of your complaint.

By following these steps, you can effectively file a complaint against Hotwire on ComplaintsBoard.com.

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Contact Hotwire customer service

Phone numbers

1866 381 3981 1866 468 9473 More phone numbers

Website

www.hotwire.com

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