Menu
Domino's Pizza
Domino's Pizza Customer Service Phone, Email, Contacts

Domino's Pizza
reviews & complaints

www.dominos.com
www.dominos.com

Learn how the rating is calculated

1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Domino's Pizza has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Domino's Pizza. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Domino's Pizza reviews & complaints 1475

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
1 review
1
10 reviews
Sort by:

Newest Domino's Pizza reviews & complaints

ComplaintsBoard
D
1:43 pm EDT

Domino's Pizza delivery and customer service

Very disappointing! I order form you guys often. The manager of the gahanna Ohio store was very rude and short with me. I ordered my pizza at 130 on line and the wait time was 30 min. I'm a stay at home mother of 3 and I'm a nanny too 3 other children. I called too check on the pizza and the manager got very nasty With me and told me that wasn't her problem that they can't find my address. I'm very offended and my kids are hungry. The pizza still isn't here as I type this message.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
N
12:16 pm EDT

Domino's Pizza domino's pizza # 10417; merchant # 6127333

Date of incidence: 27 jun 2017
Domino's pizza # 10417; merchant # 6127333
Address: 290 hurontario st, collingwood, on l9v2m4

I ordered 2 large pizza, unlimited toppings from wagjag deals from domino's pizza # 10417; merchant # 6127333, the toppings were onion, mushroom, pineapple, black olives, green pepper, tomatoes & chicken. Surprisingly the toppings were too little & there was not a single piece of mushroom. Pls help, I am looking for a compensation.
Please call nav @ [protected] asap.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
P
11:10 am EDT

Domino's Pizza food poisoning

My husband, son, and I became severely ill in the middle of the night a couple hours after eating our dominos pizzas. We all had violent diarrhea, throwing up, and unbearable stomach cramps. We also gave our neighbor a slice, and she was rushed to the ER in the middle of the night from the pizza. I missed work and went to the doctor and was told it was food poisoning.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
A
5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza delivery

hello there my name ashish kumar address 50 an fiodan doughiska Galway. i am a regular customer of domino's i mostly order once in week. there is some problems happen but i all the time ignore like they forget dips or mix up drinks wrong pizza . but last couple of weeks i ordering and i facing problem with my food. i order online last week 15/06/2017 meal for 2 online and it was e17 thats fine i paid to driver when i open box pizza was not sliced same garlic bread not sliced either i call in shop. but today i order again same when delivery came to door driver ask me e22.90 i thought may be in shop they add something so its 23 euro but wn i check my order it was same i rang in shop person answer phone name by amar or may be i didnt hear right but like this. he said to me its my fault i order that deal and start argument with me he said if i want food i have to pay 23 euro i tell him i get same last week for 17 but he keep telling me his own things when i tell him i will complain about u and i will not return and i will tell to all my friends he said to me to do that. i was very disappoint today after working long day when u hungry if u can not provide good service so whats the point to do customer service. please reply to me
Thank you
Ashish kumar

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
M
4:06 pm EDT

Domino's Pizza pizza

The one thing that annoys me the most about this Domino's Pizza is they continuously try to overcharge me for one of their specials. They advertise a special, a large hand-tossed 3-topping pizza for $7.99 and carryout only. I have gone into the store and placed my order for this special and they continuously charged me full price ($15.00) at least 5 times. I don't even swipe my credit card until I see the price they are going to charge me. The management of this store must tell their employees not to bring up the special or remind the customers about this special which is on their website. Just imagine the amount of unsuspecting customers who pay the full price and those gteedy managers of the store reap the profits. This isn't 1 or 2 dollars. Thisy tried to charge me double the price. The whole store is in on it. Several different employees pull this same crap. I wish someone would stop them from this fraudulent practice. I hope they send undercover people into their store and catch them pulling this crap. They probably do this crap at all of their stores.

WAKE UP PEOPLE, KNOW HOW MUCH THEIR SPECIAL REALLY IS WITH THE SPECIAL BEFORE PAYING THEM.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
S
2:00 pm EDT

Domino's Pizza employees

The dominos store in Carleton place is employing two males (Adam and Tyson) who on more then one occasion have abused woman and told these women to Kill themselves. Myself, and other woman I know are very uncomfortable to order from this establishment, and just upset that they would allow such awful people keep their jobs. This is more a complaint to warn others. You are not safe, these men could snap at any moment... even if you decide not to tip that time.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
K
2:42 pm EDT

Domino's Pizza dreadful minimum delivery requirement in leonia

last Saturday
this is the message that i received when i tried to place an order.

"Your order does not currently meet the minimum delivery amount of $17.00 for this store"

Outrageous! Inconsiderate! how dare you? this is the only dominoes around fort lee and they have the nerves to place a limit of $17.00 . i find this offensive and discriminating against a simple large pie.

i can understand a minimum of 10 dollars but 17 is unheard of.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
J
8:09 pm EDT

Domino's Pizza delivery driver

On June 15, 2017 around 8:30 pm, I was driving on Charles Town Road past the entrance to the V.A. in Kearneysville, WV when a Domino's delivery driver in a tan vehicle with plate number DRY 128 ran a stop sign and pulled out in front of me. I was forced to hit my breaks to avoid colliding with this vehicle. The driver also had his trunk open, flopping up and down as he drove.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
L
9:13 pm EDT

Domino's Pizza manager, delivery, phone

I was trying to order food for delivery to someone else but I was paying with a debit/credit card. The kid on the phone said I needed to talk to someone who had been there longer than he. I spoke with a Mathew who said he needed to ask his manager. I asked if I could speak with the manager directly, he said yes please hold. 8 minutes later I hung up an hit redial, Mathew answered and before I could ask for the manager again told me I could not order for some one else. I said that is not true as I have in the past worked for Domino's and it was something we did regularly, (parents ordering and paying for pizza for their children at home) he said his manager told him no exceptions. I was not allowed to speak with the manager and my kids got to go hungry. I do not live in the same state as my kids but when they need something such as food I do what I can to give it to them. I used to eat Domino's 2-5 times a week, I order for my self and my employees as here in VA they are fast, polite and usually get the order correct, AND I USED TO WORK AT THE STORE I order from. I never thought I would say I will never order Domino's again but here I am stating if this is not fixed in the morning I will not be doing business with them again. If one of my managers refused to speak with a customer, or if one of my employees would not allow a customer to speak to a manager, they would no longer be employed. I have 10+ years experience in restaurants and I have seen things like this happen before and guess what? It only happened once

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
A
7:23 pm EDT

Domino's Pizza pasta bowl

DATE: 6/14/17
TIME: 7-750pm

I just ordered my order and I realized upon opening my pasta bowl that it was the wrong order. I called to inform them if there was something that could be done and the receptionist said she'll reorder my order. I informed her that the only mistake was the sauce. It wasn't alfredo sauce like I had asked because I'm allergic to tomatos. When I received my 2nd order from the delivery guy. I asked to see the bowl first and it was still marinara sauce. I had told him sorry for the run around and explained to him I was allergic. He told me he doesn't speak English. I asked him to call his store to clarify the mix up and in doing so the ppl on the phone at Dominos on allen st. were very rude to me telling me marinara sauce isn't tomato sauce, being very condescending. I was trying to explain to them i cant eat tomato sauce. They switched over to some woman who spoke English, but the delivery guy by then just hung up his phone and said go call from your phone. Which was so rude since i tipped him very well when he first came. He just left me in the hallway and jumped on his bike. I went to walk there to complain how messed up it was to be going through all of this over sauce but at this point i just want a refund. I mean i would like to not go hungry tonight to be honest. Because i spent the last bit of money that i have on this option of food. But now im stuck with no money and food that will send me to the hospital. I don't know what to do and Im very upset for being poorly mistreated. I order from here often.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
C
11:44 pm EDT

Domino's Pizza service

I ordered 2 items today for game night.
I ordered at 3pm and called the store to inform them I will be picking up the pizza by 6pm. I arrived the store at 630. There were about 20 people lining up to wait for their pizza. Lady said mine was not ready. Showed her my tracker that indicates order has been ready. Lady said the tracker "just says that. Don't mind it because it doesn't know what we're currently doing. It's not accurate" I told her I called at 3pm so I expect my order to be ready. She then shows me the lined empty boxes at the front of the cashier and tells me they are back logged and couldn't tell me when my order would be ready. There were SO MANY EMPLOYEES and none of them bothered to ask what the person in line needed. The customer had to call for their attention to get noticed!

I understand it was game night, but it is NOT AN EXCUSE especially if I put my order in 3 hours in advance. Also, to tell a customer that the Domino's Tracker is not accurate and is made up makes a customer not believe in the company (Domino's) !

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
M
6:24 pm EDT

Domino's Pizza dominos pizza

I ordered a pizza last night for a delivery and waited and waited and it never came so I called up there and they told me I didn't order a pizza but I knew for a fact that I did and after telling them how much my total was they still tried to tell me I didn't order a pizza so after fussing with them I just told them to forget it. I was checking my email today and they sent me a email last night confirming my order for the pizza. So I did order it but they just never sent it and was telling me I didn't order anything.

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
K
3:22 pm EDT

Domino's Pizza service

We went to Exeter Honiton Road store to get a pizza. We were told it would take 20 minutes, but it took 40. We were given some free cookies for the wait which is nice but I would have preferred to get home quicker (after a 12 hour shift). The biggest thing I picked up on though was the lady who served us (I think she was the manager) called Rebecca, she was really quite rude to everyone. She was constantly shouting at the staff, who were all clearly not happy with her shouting at them. Someone called but that shop didn't deliver and she was ride to the possible customer on the phone. We saw our name had disappeared from the order board so my partner went up as we thought it was ready, and she bluntly told him "I will shout your name when it's ready" I was just appauled by her attitude, and I think a few other customers waiting weren't happy either.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
Y
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza waiting for 1.5 hrs, and ask me to pick up myself!!

9/6/17, 7.33pm order 2 regular pizzas and a garlic bread, been told have to wait for 1 hour. I replied ok. But waiting until 8.53pm they still not turn up. I called up to check... after confirmed with the store... the reply is " I ordered self pick-up"! Wtf! If i still want my pizza, ask me to wait for another half and hour!My dinner already become supper! Stupxxxxxxx!

Read full review of Domino's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
M
2:13 pm EDT

Domino's Pizza delivery service

Hi. I am trying to place a delivery order and the stores I call keep telling me to call another one because they do not provide the service to the address I am giving. How can this be possible when the store I first called is in the avenue right across where the service is being requested.
What is wrong with you people? You sure are not offering the service you claim to do.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
G
10:00 pm EDT

Domino's Pizza bipolar delivery

The dominos on Stagecoach in Little Rock Arkansas has delivered pizza in my area long as I can remember (Lawson Road) I place an order this evening and not only they gave me the price, but told me time of delivery. Called back after 90 minutes now they say they don't remember the order and They don't deliver here. If they didn't deliver here I would not have gotten my order on Wednesday and my roommates wouldn't have gotten theirs. All I wanted was my order and not lied to about the order. I've been a loyal customer for years. When has lying been a part of customer service...

Apostle Glenda Treadwell Williams

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
K
9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza orders not being filled in a timely manner/ awareness of surrounding etc

Love your pizza and was thrilled when you came to our small town in Canton, Texas. But everytime I have been to your place it's been a disaster. I have even had to get out and knock on drive thru window after sitting there 15 + minutes. I say never again. Tonight I tried again. Even used the app for the first time. Order placed 710, ready 810. I was literally in the drive thru 30 min. 1 hour for a 15-20 min wait. I would rather use your facility in the town I work than go to the one in my own home town.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
B
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza delivery service

I have been a customer for a long time. I was even an employee for a while. To experience the serve I experienced tonight have put a bad taste in my mouth about this company. For me to wait an hour for my pizza and not have it delivered is frustrating. I have always had my pizza delivered to my place of work. Everyone who delivers here knows that it is busy and it's difficult to come to the curb. The driver was rude and very disrespectful. The business is ground level u can literally look inside the window and see me. And then I have to wait three days for my money back. I don't like my money being held hostage. I feel this is wrong and feel like I'm being robbed. How can this be corrected

Read full review of Domino's Pizza
Update by Bigwill312
Jun 03, 2017 7:33 am EDT

Get off my post

Hide full review
ComplaintsBoard
A
8:31 am EDT

Domino's Pizza poor customer service

On monday may 28, 2017 I haven't ordered from domino's in two years, so that day I decided to order. Nothing was wrong with order, the person who took my order was very polite. Well, my order was delivered. Soon as I opened my door all I see is a bag hanged in my face ready to be handed to me, I greeted the lady "how you doing ma'am no response. My two year old son was speaking to her even tapping her trying to get her attention nothing no response. My total was $39 and some change I handed her $60 only told her give back $10. Even though she was rude I still tipped her because I know that's their pay check. So moving forward... 3hrs later I get a voice mail stating that I shorted her $10 and if I didn't pay it, they will no longer deliver to me. After delivery, after the voice mail, I still called back politely and told her she made a mistake because I have her $60, her presence wasn't even worth being in. I was in a bad mood and a simple hello could have made my day better. This was definately worst customer service.

Read full review of Domino's Pizza
Hide full review
ComplaintsBoard
J
2:56 pm EDT

Domino's Pizza customer service over order dispute

I called for assistance because it wouldn't complete my order online
1. When I called store # 3622 I was hung up on 3 times by an employee named Emdee who said he was a supervisor.
2. My problem never was solved

This can't be the way I am treated for my patronage to your business. Please address this issue and let me know what steps are taken to resolve the issue.

Read full review of Domino's Pizza
Hide full review

Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Domino's Pizza?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Domino's Pizza Customer Service. Initial Domino's Pizza complaints should be directed to their team directly. You can find contact details for Domino's Pizza above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Domino's Pizza. Discuss the issues you have had with Domino's Pizza and work with their customer service team to find a resolution.