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Domino's Pizza / delivery time

1 Hatfield, England, Hertfordshire, United Kingdom Review updated:

i ordered a pizza from hatfield dominos pizza and took nearly 2 hours to arrive from 1 mile away from where i live. it came to my house at 12 midnight, and it was cold and needed to be reheated. I won't use the Hatfield branch anymore as i have no confidence in them so i tried to use the welwyn branch which is 3 miles away from where i live and they will not deliver to me as they say that the hatfield branch is the one i have to use. You claim to be the best pizza service and you charge premium prices for what you call quality pizzas! I consider myself to be a good customer of yours and you can check your records to prove this. but because your service on delivery is so bad, it affects the quality of your pizza so that in turn is also bad! you need to renstate 30 minutes delivery or a pound off! I'll not use you again as your let down by your staff and service

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Comments

  • Cl
      4th of Oct, 2008
    0 Votes

    my 2 grandchildren ordered pizza from your company @ 12:42 and the pizza wasn't delivered until 2:13. when my grandchildren told me i called and spoke with the acting manager on duty; i was told that the delivery guy had to make 6 deliveries, and the my grandchildren didn't call him back. he told me he told them it would tak about 45 min. but it was almost 2 hours. to me that was uncalled for. i am in management and has been for 25 years, if i had that no caring remarks and attitude when someone was to complain about something then i would lose out on some very nice coustmors. i do not allow any of my employee's to act as he did or they can tell you, i will let them go; my coustmors come first. very dissapointed in the way it was handled.
    thank you
    claudette warner -(803-682-0443)

  • De
      4th of Aug, 2009
    0 Votes

    My complaint has to do with delivery. Dominos decided last week to stop deliverying down my highway. Although they do deliver and have to drive right by my street to deliver to Tan Tara Resort.( on the highway they say they do not deliver down anymore. ) I live in a big subdivision about 1 minute off the highway so it doesn't make any sense. Now we have to drive to meet them. Needless to say, they do not get our business anymore and we order pizza for the kids 4-5 times per week. Terrible way to do business. Must be nice in this economy to not need the business or money. Osage Beach, MO 65065

  • Ha
      29th of Jul, 2011
    +1 Votes

    i ordered pizza and 2 mousse cakes . these guys took one and a half hour to deliver the pizza and on top of that when they delivered the, order was incomplete as i got only one mousse cake . my house from the kidwai nagar branch, kanpur is just 6 km away and your people took one and a half hour . when i called them to ask that where is order ?? your people were so rude and used a very disgusting way of talking . this thing i cannot accept from dominos pizza who say 30 mins delivery or free . i want you people to take a strict action against these guys and specially to that person spoke in okward manner to me . and reply me email me at - hb5467@gmail.com

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