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Dollar Tree / extra charge

1 Lewisburg, United States Review updated:
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I reviewed some receipts as I cleaned out my wallet... I noticed the last item on my Dollar Tree slip had rung up twice. I brought that up with the cashier who took it to the manager. I was told... Sorry – call if it happens again???

I just cannot believe I’m getting such a lame response from a manager. Oh well – local talent huh.

Customer Service – Lewisburg Pa. – Some Joke huh.

Ri
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Comments

  • An
      16th of Nov, 2008
    0 Votes

    Hey, Nobody is perfect.

  • Ef
      5th of Feb, 2011
    0 Votes

    Sometimes there are products that do not have the sticker on them (SKU) so the cashier scans another item twice to make up for the one that doesn't have the SKU. It would be difficult for that manager (or that cashier) to even tell unless you discovered it as soon as it happened or came back that same day with the same cashier on duty. They see a lot of people throughout the day. I typically ask the customer permission if it's okay to scan another item twice if a SKU is missing from another product (after all, it's all 1.00 plus tax). So far they all have been okay with that. But perhaps you waited too long. There was nothing the manager could have done. That blows. Pay attention to the register as it scans; you'll avoid this issue (some registers are VERY sensitive and scan twice, but this doesn't happen too often). Good luck.

  • On
      27th of Feb, 2011
    -1 Votes

    efingsimple...that is NOT the proper procedure when something does not scan.There is a misc 1.00 key.When you scan another item twice for a different item it messes up sku integrity.Have you never seen DORIS?Yes it may be the same price but it messes up the store inventory(showing more sold than actual) and the buyers think something is selling more than it is.as far as the product that is not scanning there is a tool that can correct the store on hands.As far as customer service that person should have been refunded the 1.00 and on the refund slip you can put that it was an overcharge and put the info from the bottom of the incorrect slip on there too.If it was done correctly in the first place, there would be no question.The employees go thru a register training process, not the customers.Its the employees job to watch their screen as items rung up.The customers only see the last item scanned and trust that the employee is doing there job correctly.Yes sometimes things do scan more than once by accident.But if they watch their screen it can be corrected before its even totaled out.The manager should have made the customer happy.Sounds like some retraining and videos are in order for you and that store.

  • Ef
      14th of May, 2011
    0 Votes

    Nah.

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