Dollar Tree
reviews and complaints

I visited the Dollar tree today 7-29-18 around 530 in the evening... That store was Soooo Hooot you could not even catch your breath... I have MS and needless to say I left before getting what I needed... I was there several weeks ago and same issue...It needs to be closed if it can't be up to working conditions.. I really feel like someone from headquarters needs to pay this store a visit and see exactly what is going on... The gentlemen in front of me stated he had complained on several occasions with no response from your company... Please please take care of this serious matter for people with medical issues if no other reason
Sincerely-Melanie Haile
[protected]@hotmail.com
[protected]

I arrived at Dollar Tree, Clinton Hwy, Clinton Plaza, Knoxville, TN at 8:51 on Sunday, July 29, 2018. Two smiling employees saw me and hopped outside and promptly locked the door in my face saying, "its 9 o'clock! We close at 9 on Sundays." To which I replied that it was not, in fact 9 yet, it was nearly 10 til. And they kept telling me, no! Its after 9! No modern phone keeps the wrong time so that in itself was farcical, and they behaved as if they were just joking and would let in after all as I said I literally needed less than 1 min. Then they walked off laughing. I went to my truck and double checked the time. It was 8:54 as I pulled off. I could understand closing early if I was polity given a reason why I could not be given 1 minute to shop DURING store hours if there is anything that angers me more than that it is employees laughing in my Goddamn face and teasing me while they do it! Have a wonderful day!

I was in the store on Saturday 7/28/18 @ approximately 3:30PM when cashier Christine or Kristine rung me up on her broken belt. She exclaimed "Can you get your stuff" in such a loud and disrespecting tone. Angry words were exchanged and she kept going back and forth with me. I told her manager (a lady) that her attitude stink, Kristine replied my attitude doesn't stink. Yet, another customer said she was rude to them last time they were in the store. The lady and myself said we will not be returning to this dollar store in Lansdowne PA. A man manager came out and apologized on her inappropriate behavior. She did not even have the decency to apologize instead she wants to go word for word with me. I will not be returning to any of the dollar stores because of this behavior. My money will not be spent in a store where I'm being disrespected. This young lady should not be a face to represent this company. You guys will continue to lose income because of this type of behavior. One bad apple does spoil a bunch!

-An angry and WAS faithful customer!

I visited this location today 4/29/18. The cashier had a register problem. The manager did not provide her with any assistance in return she was very rude and disrespectful to customers. The manager did not try to assist customers that were already in line patiently waiting for her to come assist the cashier. The manager opened another line and left customers just standing in line. Her tone of voice and words of choice was very unprofessional and rude towards customers who had concerns if the register issue being fixed and why she failed to assist them first one she started to check out other customers. If had I have a choice I will not shop again at this location.

Dollar Tree -Fairfield, AL 35064

Went in to the store on 7/28/18 to buy some paper products. Had to wait at the door until a customer from the cashiers line checked out and was leaving. Walked in to the store was stopped in my tracks and was told to leave because it wasn't anymore cashiers so she was closing the store down. At this time it wasn't even 5:00 p.m. You had at least ten customers that had to turn around, the only Dollar Tree in the neighborhood.

The store manager in Newport Arkansas is very unprofessional. I was standing at an empty register minding my business on my phone. Another customer was telling me to get off my phone. I don't work there. She thought I worked there. She started yelling at me. So I snapped at the woman. Then the store manager didn't even try to investigate to see what really happened. She is not professional at all. Someone needs to check this place out. Y'all just lost a customer. I sho here regularly. Worst store ever!

Friday july 27, 2018 employee from tully road store in san jose, ca. Was scheduled to work six hours due to upcoming inventory on tuesday july 31, 2018. Freight manager vicky aka "juana" sent an employee maria to tell her co worker from hbc department that it was time for her to go home only giving her four hours of work. All the other employees weren't sent home but stayed to work, juana had told her boss that the employee asked to go home which wasn't true at all. This isn't the first time this has happened and is interfering with the employees work getting done. This isn't right in any way shape or form using her authority to mistreat any employee in such a manner making our place of employment uncomfortable when it shouldn't be. We're there to work and get the job done that's what we get paid for, we like our jobs and our co workers. Please do something about this we'd appreciate it very much. Thank you

In the Stuttgart, Ark USA store, about 3 pm, 7-27-18, I asked cashier Aaron why only one person was working on a Friday..There were over 10 people in line..He said "Thats just the way they do it" (I know its not)...He then said "It didn't matter to him how many were in line, he got paid the same for one or a hundred...And if 'People' didn't like it, they can shop elsewhere"...Me, and several in line, were shocked..One man did leave...The only other employee was the manager, in her Ivory Tower, ignoring and letting all the customers wait and did NOT come out to check...Hes right..I do NOT HAVE to shop there, and never will again...Too much competition in this town to put up with [censored] like him...Is THIS how you train your employees? SHAME on this store...I am disabled, in pain, and should NOT have had to wait, then be verbally abused...I will go on FB and Yelp and write a review...It won't be kind...

I visited the store located at 11027 East Freeway Houston TX on July 26, 2018 around 8:15pm. This store was locked down. Closed no one was in the store. Then went to this same store today around 5:30pm today July 27, 2018 and the manager on duty has on black tights and tank top. The restroom was horrible looks like someone used the restroom on the floor! This store has went down totally. The district manager needs to be fired. After learning that she is over two stores that's down the street from each other.

At approximately 4:00 pm I was in line at the Dollar Tree located at 912 E Swan Creek Rd. I stayed in line for 15 minutes along with 10- 15 customers. The line originally had 20 customers in line.

One customer knocked on the office door. The manager was in there while there was a long line and there was only one cash register open . She came and opened a register about 7 minutes later. When I finally reached the front of the line, I asked her why it took so long to open the second line. She stated she was dealing with an employee. She made excuses and no apologies for her high level of incompetency and lack of professionalism. She asked me, what would I have done? I could have answered the question. However, she is getting paid to manage and she should do that-manage.

In her defense, has she been trained to deal with these simple but daily management challenges? Has she just moved up the ranks because she is a long term employee? I have witnessed another store in the same strip shopping center go out of business because of poor customer service and competition. The way this store is run, it definitely has potential for failure. Sometimes there is a delay in poor customer service and drop off in business.

I would love to see the manager properly trained. I would love to see the store prosper because we don't need another empty commercial property.

I'm writing to make a complaint against your manager- Tom at Dollar Tree - Northwood Plaza in Fort Wayne IN.
1. He is always Lazy & not willing assist anytime you come in the store.
2. Tome needs some cultural diversity training.
Today on 7.27.18 I came into the store Tom(Manager) was behind the counter & there were no customers. As I stand in the aisle trying to get the detergent off the top shelf, one fell on me. I kept saying excuse, I need help Tom just looked waiting for the customer to walk up to the counter.
When I stated Excuse me the 10th time, that I need help getting something off the shelf. He then stated, that I would have to wait til he's done with the customer.

So, I asked is there anyone else in the store that can assist me? There was a young worker just sitting in the office, that came out to help get item off the top shelf. I told them it was really about customer service. As I went to get in line, the line had reached 12 people with me being the 13th person& it continued to grow Again, I said to Tom. excuse me, but can you call anyone to the register& he said to me, "YOU ARE JUST GONNA HAVE TO WAIT MY WORKER IS OUT TO LUNCH."
The worker's lunch was up & there was another worker just sitting in the office.

I said what about the gentlemen that just helped me? Then Tom started making underhand comments, like he was being picked on & the customer he was working with wanted to tell me to shut up. After a whole morning & afternoon of Chemo& having been a regular customer in the Dollar Tree - Northwood Plaza in Ft Wayne Indiana. I never had any problems. But when Tom came to the store the courtesy & mannerism of the staff changed. Many of the new ones follow his lead of not wanting to help the customers.

7/26/18 we went to get our daughter some stuff for her birthday. the store was a mess, boxes everywhere. when we were shopping an associate rudely bumped into us so she "could get the empty boxes in the back" without even saying excuse me. as we went to pick up a balloon, the store manager told us we had to pick from a stack of pre-blown up balloons. as she stood there smacking her candy obnoxiously in her mouth, i asked why the balloon we got wasn't the one on the wall, she stated that those were 20 years old and we have to take what she has. not te mention there was absolutely no organisation with any product in the entire store. as we finished our transaction, and said in a snide tone, "you're welcome" as she was walking off. disgusting and should not be in any form of customer service store number 410 off of paragon parkway in clyde NC

I was fired recently or i should say forced to quit my job because one of the store managers had a problem with me. When i first started working there a month into working there to be exact i was called into the office to talk about a complaint a customer had with my actions towards her. The day the incident happened i called off. It turns out the store manager that has an issue with me, used my name on the phone and told a customer when she asked for corporates number to "1800 go f*** herself" and hung up the phone. 3 other employees that worked there at the time told me about it and also told me she was bragging about it to the other employees working that shift. I did not file a complaint as i did not want any other problems. But now its to the point that im getting harrassed and blamed for things that did not happen. I get harrassed and talked about on a daily basis between the store manager and another employee, as they do not like me. The store manager shannon shingara forced me to quit my job and then filed an isubordination report. I dont want to work there anymore as i just get harrassed and eyes rolled at me. But for further employees who work there i wouldnt like them getting the same treatment i did. Thank you.

I worked at the dollar tree in cypress tx off 290, manager Maria, my job was to sweep the front entrance and other things as well before the store open, maria sweep the entire store as she was sweeping she swept the trash by my register and tells me to pick it up I felt as though it wasn't for me to pick up when she sweep the trash into one big pile when other employees are sweeping the floor they pick up the trash

I was in store 3074 a few times in the last couple weeks and on 2 separate occasions I witnessed a cashier(heavy set blonde) execute poor behavior. She threw a tantrum like a young child would do and started throwing merchandise. She made a mess and made someone else clean it. This happened 2 different times. Plus her attitude was very unprofessional. She is a very rude and nasty cashier and should not be working customer service. If I was in corporate she would be fired. A few days ago my husband took our granddaughter there and again this cashier was working and very rude. My granddaughter had rang the bell at the checkout to get cashier to come. She didn't so she rang it again. This cashier came storming up to the register ripped the bell away from her and starting yelling at her. Mind you my granddaughter is just a young child. My granddaughter left there in tears. I spend a lot of money in this store but as long as this cashier is still employed there I as well as my family and friends will not be going back there. This cashiers behavior is uncalled for and very unprofessional. It is not acceptable for employees to be throwing terrible twos tantrums and throwing things everywhere and her demeanor is not making your company look good. I know others who have also stopped going there because they have been treated so poorly by her. In my opinion she should not be working there or anywhere with the public

The Dollar Tree in Rialto California I was hired for a janitorial service at the Dollar Tree I clean up the building and the restroom for 2 months and a half I'm complaining about the manager her name is Rebecca last Friday assistant manager name is Liz she got an argument with me I spoke with Rebecca today they call me crazy because I have a disability I am bipolar and depression and ADHD they were making fun of me and harassing me I just want to let you know I'm not a bad person I volunteer for the city the city of Rialto for 4 years I work with senior centers everyday just letting you know also work with the Rialto Police Department as a volunteer just letting you know. I was just mistreated about my disability.

I was in your Rushmore Crossing location at approimately 9:30 a.m. today. As I entered the store past the check outs, there was water on the floor across the first main isle. An employee was stocking the sun glass display. I told her about the water * which she should have seen as it was not 3 feet from her. She stated she would tell the manager. As I was leaving the store, I noticed the water was still there and she was still stocking the sun glasses. This was a very dangerous situation that the employee should have immediately addressed.

This store continues to be dirty nasty and is a disaster. The shelves are constantly empty on a weekly basis. Please have corporate office come and visit this store:

Dollar Tree Clinton, MD
8829 Branch Ave, Clinton, MD 20735

This store is located in Prince George's County, and our county has been named the richest county.

https://www.washingtonpost.com/news/local/wp/2015/01/23/prince-georges-neighborhoods-make-top-10-list-of-richest-black-communities-in-america/?utm_term=.3e1462cd8417

We don't want to take our business elsewhere (to another County), but we will if nothing is done about this store. We've launched a complaint on the NextDoor App about this store. Please do something about it. Thanks

Signed,

Concerned Citizen/Customer

A female named Aaliyah that is working at Dollar Tree on Derek Dr in Lake Charles, LA was giving multiple people including me a problem. The person in front of me was waiting on their change, while she was ringing up my items. The change he was waiting for was $12.08. My total was $3.31, I gave her $3.35, and I also did not receive my change but I left because she was being extremely negative and speaking in vain. She dropped the F bomb several times with a lot of people waiting in line. It was just an unpleasant experience and I don't think she's fit to work at your Dollar Tree.

I was shopping in the Store #5790
4628 W Sahara Ave
Las Vegas, NV [protected], with my girlfriend when one of your employees decided to talk bad about me to the other co-worker in the morning. I shop here and buy things like everyone else, why is it everytime i come to this store I get talked bad about from this female. I don't know her name but she an African American woman with dreads. I don't appreciate this and I am hoping something can be done. This happens quite often, it's today that I am coming forth with this on going issue, please solve this thank you.