Dollar General

This store is obviously being mismanaged. Shelves are empty of too many products, while carts of boxes of products are setting in the aisles waiting to be put on shelves. Many times we have had to walk out without what we came to shop for. Last week, the cashier complained to the customer ahead of me, as he was scanning her purchases, how sick he was...coughing and throwing up. It was very unprofessional and made me not want to shop there again...!

The managers at store 89 in Jackson Tn on Airways Angela and Veva are some lowdown people they are rude and they don't know how to treat their staff and customers they take things without paying for them .They have ran all of the employees away that actually cares and help they customers and let's not mention their is always the one guy they have working the whole store he needs a raise.If they don't like working with the public they should give it to someone that does

The Dollar General in Portola, California has lost my business once and for all. I have been treated poorly by several employees but today tops the cake! Brenda was my checker and she was very rude, hostile and demeaning to me because I was using EBT. With the exception of 2 employees, I have never had good customer service there. The employees are rude, never smile or greet the customers and one time an employee was on her cell phone talking to someone about plans after work! The store is very dirty, shelves are always empty, and it is disorganized. It is really bad. Our small community needs good businesses and save us the trip to Reno to get our groceries, health and beauty items and things such as dog food and laundry soap. I spent ALOT of money at the Dollar General but I will not go into that store ever again. I also have many friends and a big family so word of mouth spreads like wild fire in this town. They have lost me as a customer for good!

I have been shopping the Dollar General Store in Box Elder, South Dakota for a short while and almost every time I go I have to go outside of the store to get a grocery basket because that is where they keep most of them.

If I lived in Texas or Florida, I could understand this practice, but I live in South Dakota where we get a lot of snow and ice and extreme cold temperatures, many times below zero.

I do not think I should have to go outside of the store to get a basket to begin with, but when they are full of snow and ice cold, this makes my shopping experience extremely uncomfortable.

I always shop at the dollar general in Kennedale Texas . And I always seem to get rude service, it's very unpleasing having to go into a store and get bad customer service everytime . Makes me uncomfortable as a customer . I always shop and spend money at dollar general being one the prices and two it's closer to me . But if it's necessary I will start driving somewhere further to shop to get much better customer service . Employees need to fix their attitudes

Your store located in Boonville NY needs an enclosed entryway. This building is located on a hill in snow country. The cashiers are stationed right near the entrance so as customers walk in or out, or even as they wait in line to pay, the doors open allowing in wind, rain and snow. This is uncomfortable for customers as well as cashiers who often wear coats, sweaters, and earmuffs as they wait on customers. This should be a relatively simple fix and one that would greatly improve customer and employee experience.

Seems that this is happening a lot lately. Wont shop there again.

Rosie Crate-Clement
2 hrs · Tupper Lake, NY ·

Warning: Watch your receipts when shopping at DG in Tupper Lake
FB friends experience:
Just a heads up to anyone who shops at the dollar general in Tupper Lake, always say you want your receipt and then check it to make sure it matches what the cashier told you your total was. I was asked right away if I had wanted my receipt and I said no. I then got rang out. I was told my total was $74.43, I gave the cashier a $50, a $20, and a $10. I then was handed back $5.57. A comment was made by the cashier about the price of the rug I had bought. I then became suspicious and asked for my receipt. This person did not want to give it to me and I had to pretty much yank it out of their hand! When I got outside I saw my actual total was $56.43 and my change should have been $23.57! This person intentionally told me a higher total and was probably [censor] their pants when I took my receipt! I'm seriously disgusted 😫

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Megan Paiement, Amanda Farnsworth and 9 others

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Melody Altamuro-Trombley Wow thanks for the heads up!

Shawna Therese Do you know if this was reported?

Lisa Leeann Savard replied · 6 Replies · 1 hr

Renee Burnell Not sure what thats about but it seems like a policy they put in place (obviously not to steal from people, but to ask that question), my store asks me too and I always say yes its odd for a store like that to ask if you want your receipt.

Wow

Rosie Crate-Clement Yeah ask if you want your receipt before your even checked out, sounds fishy 🐟

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Jenalyn Savage Thank you for letting us know. I shop there all the time.
Manage

Like · Reply · 8m

Dave Mcmahon I have thought this on several occasions and asked for a receipt was told it was to late he has closed the transaction.
Manage

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I am mad/upset/disappointed. Shopped at local DG. Cashier rang up transaction and scanned coupons however, an error was made on their behalf and had to void the transaction. Cashier rang up total transaction again and my printed coupons could not be validated. It rang up that the coupons were already used. They were only used in the prior transaction that had to be voided due to DG employee error. Yes, coupons were scanned in prior transaction but not approved. I missed out on the $5 off for spending $25 AND $3 off of $15. I understand errors however, disappointed beyond words that management could not override this and grant the coupons that I had printed out and knowingly not used. I feel as though other competitors may have been able to accommodate this small glitch. How can DG fix in order to keep my business? If not able to fix then I will ways shop elsewhere. I work too hard for my money and spend lot of time to make my money go as far as it can.

Only half the store aisles are accessible due to there being carts of boxes stacked to the ceiling. Any aisle that is accessible is a thrown around haphazardly mess. It is a miracle if something is in the correct place and if it is even near to where it's price tag on the shelf is. I've never seen a messier, more disorganized store. I would maybe understand if the stock needed to be switched out/unboxed and was temporarily in the aisle but these carts have been there for weeks. While the staff is usually friendly, they are lacking in the organization department.

Saturday December 23 2017. the manger tells me to stop at the front sliding doors, I need to be frisked. One manager says this in front of another manger and 2 other random ppl. While I proceed and finsh what I was doing I found puppy food toilet paper I meet an old gentalmen at reggister and he has call someone to register cause everyone elts is stocking while 2 managers stand out side and herrass people

Purchased several cans of your brand Tuna..pics are provided. The Tuna is ground up, making it look like Cat Food.Have bought from you before and Tuna has always been flaky.
Afraid to eat this, as I don't know if Cat Food and Tuna were mis-labeled! And I sure don't need to eat Cat Food. I always purchase my Tuna and Chicken from Dollar General, first time ever a problem.
Thank You for your time.

I used to live going into the dollar general here in Geneva AL on hwy 27.but here lately I don't wanna go in there.they use to have all very nice employees that worked there but now they are all rude but one.i have to say the manger is horrible and rude to customer I seen a lady with a dog walk into the store and she told that woman she had to leave and take the dog out.she said it was her service dog.she said I don't care what kind of dog it is dogs are not allowed in my store period.well guess what I want be going back nor my family or friends untill it has a new manger. I can go to Walmart or somewhere else instead of there.

The Dollar General on S 31st in Temple Tx has been horrible ever since it was renovated. Their is always only one register open but there are several employees in the store. I don't know if they're doing loss prevention or what but no matter how long the line there is always one register open. I just stood in line for 15 minutes for paper plates that is ridiculous please for something about this thank you .

I am a regular customer at the Dollar General located 30420 Lake Shore Blvd, Willowick, Ohio 44095. I am in the store at least 3 times a week. I find the store convenient and friendly. However, the last few times that I have been in there, the lines have been incredibly long. Last night, I waited around 25 minutes in line alone. I asked the employee about the issue, and she stated that the other cash register could only take cash because the credit card machine was damaged. I only had a credit card, so I was forced to wait in the long line. A few people did have cash, but the majority only had cards. I like the store for the friendly staff, competitive prices, and convenience. From my point, waiting in a long line is anything but convenient. I could very easily run in and out of another store instead of spending my money with your establishment. I hope that this issue is corrected in the near future.

The manager Mary Stokes at the Dollar General in Guthrie Kentucky store number 7068 is pure horrible. She has the same cashier Heather working every single morning. Neither of them are nice or happy. I decided to stop shopping until the night crew comes in. She bullies the crew and shows plenty of favoritism to one employee. I use to love shopping at this store at all hours of the day until Mary came a long.

I'm contacting you concerning the new manager at the Zionville store, Brad. I frequent your store on a daily basis, I have yet to have a pleasant encounter with Brad. He has been very rude to me concerning the digital coupons, complains to customers about his job and the fact that he was placed in the Zionville store, is VERY rude to employees, and never offers his assistance in opening another register when they are very busy. Brad does not want to be in Zionville and we really don't care for him here! Please give us our friendly Dollar General back!

I have always had my Green Dot prepaid card reloaded at the Shelby, Ohio 44875 store on Gamble Street. A manager there does not like me and attached a note to all employees on that specific reload card, directing them to never reload Green Dot. One employee did it for me anyway and of course, went through. Someone needs to address this issue. The name of the manager is Sheila, she is bitter and won't let anyone use the online coupons also. I always use "clipped" coupons online. She is the only one that has no patients. If she would quit tapping keys on the register while our coupons are adding, she would not have any issues. She always has the excuse that the system is slow, although, she is the only one that has issues... Again, she is the only one like this. She does not have good customer service traits... She needs to learn patients! Thanks!

I went into the pangburn store to return keys to a friend of mine who is employed there and the manager linda was very rude to me as soon as I walked through the door. I witnessed as she was being very hateful to the other customers already in the store too. She snatched the keys out of my hand instead of allowing I return them to the girl they belonged to and said I wish they never started allowing black people to come in here. It was very degrading to be spoken to with such a racist comment so I have talked to a lawyer already and he said we can go forth with a lawsuit if your company doesnt do something about this hateful woman who really makes your business look bad. She is mean and hateful and also racist

I am complaining due to the fact i randall sessoms spoke to deb. A week ago ask her nicely to check on getting a copy of my wife that used to work there (anglee c.Sessoms)last pay check stub and she said she would make a note and call next day, she never called.So my wife goes in a week later and deb
gives her my wife a phone number to call that no body answers the phone or no one works there sat on hold for 2hrs.37mins. Never spoke to anyone.So yesterday (12/10/17- i randall sessoms- went in store and deb was on phone just walking back in forth behind counter and another young lady ask me if they could help me and i said very politely that i need to speak to deb.When she gets off phone and i will wait outta of the way til she gets off, the young lady said your welcome to, (she was nice) then all of a sudden deb. Comes from around the counter thru the line of people who waiting to check out & looked at me with attiude face & said while on the phone what you need, & i politely said i can wait and she persists to ask me what i needed and i said well the number you gave my wife is not any good and cannot get anyone on the phone to get a copy of last pay check stub, deb.Got an attitude w/me in front of customer's and said well she's not in system, with a bad response to me and i said mam it is not my wife's responsibility to go thru all this to get a copy of very last pay check stub, it is yours as as the store manager or owner and by nc law when requested you are the one to provide it, and my wife she should not have to go thru hoops to get a copy of her last pay check stub, and deb.Walks off from talking to me while on the phone mumbling something back to me w/attitude, she doe's not care to do her job nor doe's she care about customer's or she would of handled this properly.She is rude and this is not the first time she has been rude to me and she has no reason other then she is the one running all the employee's off which there are getting ready to be 3-more quit due to her attitude.But my wife anglee c.Sessoms had left working there mainly because of deb. And very few health reasons and all my wife needs is her copy of last pay check stub, her phone number is-[protected] anglee christine sessoms and she needs it a.S.A.P. Now that deb has taken so long, so if someone could do something about management and help get my wife her copy of last pay check stub things will be fine.And secondly deb.Has made comments of banning people from store so just to let you know, i spend a lot of money at that store and if she thinks she going band me for her rudeness and her problem's she is wrong all the other temporary employee s are nice and have always been.Thank you randall j.Sessoms

Store manager is very rude to customers i was behind a lady who was treated so badly! by store employee a younger guy said he was the manager . I put my items down and left the store. Not only will i not shop in Jackson Michigan Dollar generals because of that. I also think he was on drugs because he smelled of marijuana. I didn't catch his first name but last name was Morris. People deserve good customer service.