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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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J
8:44 pm EDT
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Dollar General cashier cussed and left the sales floor during her shift

Macy Lowery, an associate fromstore #17896 in Hornsby, TN, had cussed loudly at me when i asked her to check me out. She previously complained about me when i checked out a dew weeks ago and took what i had said as hitting on her which i did not. Today i went in and asked her to check out, she said [censored] NO i asked again same response. I will file lawsuit if she doesnt get properly disciplined. I am highly offended

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Omeomya
, CA
Jul 29, 2018 8:51 pm EDT

Why were you asking for her specifically to check you out? Why not go to the cashier who is already there? The fact that you seem to know her full name, and that there is some history there.

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Omeomya
, CA
Jul 30, 2018 4:56 am EDT
Replying to comment of

excuse me? Obsessed with what?

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Jenn Sanders
, US
Aug 03, 2018 7:13 am EDT
Replying to comment of Omeomya

Umm she was the ONLYVCASHIER IN THE STORE. The MOD was on break. Its a small town, everyone knows everyone. The MOD had to cut her break short to check him out. As for obsessed, i sure as hell would be if someone told me F no. Did you ask to be a smart [censored] or are you just not too smart?

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T
5:21 pm EDT

Dollar General my job

I was demoted from my position after a year and a half of working! Always coming to my shifts always doing what is asked of me and was the hardest worker, I have my all to that place. The reason I was demoted from assistant manager and my keys were taken from me is because I have to transport my children to and from school and while I have daycare from 7:30-5 everyday I don't have the help for night daycare. The reasons I don't have help are because of the hrs my husband works there isn't a set time to when he is home at night so I can't plan around that and I have 1 relative which helps when she can but it's just to much for her for 8 hrs with my 2 children! I feel like I am being punished because I have children. And even tho I was told to my face that I'm an amazing and hard worker I was still demoted because I have to take my kids to and from school! I was the only one in the store with children. The hand book states that flexible hrs can be made to accommodate employees! I have never been in trouble nor wrote up and I feel like I'm being discriminated against because I'm the only one to take kids to and from school! I loved my job and now last minute I am being told I'm getting hardly any hrs because they want me to quit! It's wrong I won't! Thanks

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8:47 am EDT
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Dollar General I was physically pushed while at work from another employee and my manager will do nothing about it

While at work I asked for help from my assistant manager, I later needed her help again, the second time Ms, Tee came up to help me after she was done, she came up behind me and pushed me, this happened July 28th between 7-8pm On July 29th at about 830-900am I went back to work to talk to my manager and she brushed me off, wouldn't even look at the video of the happening.

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flintcy
, US
Jul 29, 2018 11:52 am EDT
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First off, why did she push you? and secondly if your manager wont do anything about it follow up your chain of command.

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Kurdt
, US
Jul 29, 2018 10:53 am EDT

Your manager doesn't want drama. The employees must behave at work.

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N
7:17 am EDT

Dollar General service / dg coupons

I do all my shopping on Saturdays and decided to try a different Dollar General(Elkland, Pa) than my usual (Painted post, Ny) while I was visiting a friend in a different state and because my usual Dollar General seems to be understaffed with boxes all over (Every Saturday) and only one employee including the employee running the register. My friend and I go within 15 mins of closing time to use my 2 Dollar General coupons $5 off $5.01 amd for whatever reason they would not scan even though the expiration date was 7/28/2018. Cashier claimed because it was expired that day so therefore could not accept it and over ride it. I tried explaining to her that they were not expired till midnight but she was clearly sticking to her guns and told me to take it up with management. Manager was not there and obviously going ro expire by time I got to a manager and unfortunately not able to make it to my usual Dollar General before closing. I left with nothing and they lost about $30 sale after coupons applied (2 different transaction would have taking place). ONE UNHAPPY CUSTOMER HERE!

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6:27 pm EDT

Dollar General management

Assistant Manager, Karen Mcentire, has been talking about employees behind their backs to other employees. She believes she is the store manager and acts as so. She tries to write people up over frivalous things. She has personally got me to do her scanning work because "she was behind." No where in my job description does it say that I scan under someone else's numbers.

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3:47 pm EDT

Dollar General customer service

Had a readable and clear coupon and cashier felt the need to tell me it couldnt be used due to it not scanning. Bought same product that had coupon on box and instead of scanning it she advised coupons couldnt only be used once. Unaware I'm not stupid and knowing a coupon gets entered in the drawer and counted as money when the drawer is closed for the night I advised the coupons are the same and coupons on box could be used and left on box for next purchase, miss wanna be priss advised it wouldnt scan next time. Needless to say I told her I didnt want it at all and took my original coupon back. Coupons can be scanned as many times as someone will allow. Maybe DG on Oakland ave in Bloomington needs to check education backgrounds bc my Masters degree in business wasnt needed for the common sense reasoning of how to use a coupon.

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Update by JB$
Jul 28, 2018 3:49 pm EDT

This was for Bloomington, Il not CA.

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C
2:35 pm EDT

Dollar General price was wrong

I was at store 1606! The cashier was Ms. Gwen! I entered my dg coupons and I have a coupon on it saying always buy two save $7 without the coupon 2 for 8 so it should been $1.08 with tax not $2.16! I show her the coupon and she did that! She made me pay $1 per box and that was not right! She did not tell me thank you after I pay and about to walk away from her! That's disrespectful to me and other people in the store! Plus, you can see where she try to fix the problem!

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1:09 am EDT

Dollar General customer service

A worker by the name of Passion Guilbeaux called me a cracker [censored] . I've called the store a young man by the name of donjana keeps telling me no manager is available. This is totally unacceptable racism is a terrible thing. I shop at the Midland location in St Louis Mo, She got upset because I had 5 dollars worth of change she rolled her eyes . i said excuse me ma'am is there a problem she repeatedly showed aggressive behavior towards me . This pains me because I would never use such words towards another human being

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Chris1977
, US
Jul 28, 2018 3:57 pm EDT

Call HR and tell them what happened. They will most likely fire her for her actions.

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K
9:42 pm EDT
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Dollar General customer service with assistant manager

I walked into store and went to pruchase icecream and nails. As i was shopping and the music was blaring and i hears a load voice over the store., "IF YOU BREAK IT YOU BOUGHT IT.!" The voice was load and directed to my 8 and 9 year old. I followed the assistant manager and askes her what she said and if it was directed at me and my childrwn. I asked her why she screamed at my children instead of speaking to me in a polite manner. I would be more than willing to handle anything that had to do with my children. The way this woman spoke to me was incredibly disrespectful and i not only told her that but also told her that from the day I started shopping at the store she has been nothing but rude disrespectful and has made racial slurs towards myself under her breath about me and about my children. At first I hade let these statements go and then I made a formal complaint to the general manager and I called human resources at the Dollar General corporate office. I have not heard anything else about any action taken place but at this point I will take this all the way to the Better Business Bureau and the division of Consumer Affairs because I spend thousands of dollars a year at this store along with my children and my fiance and I do not appreciate being verbally assaulted by someone who should be the assistant manager and treat customers with the utmost respect. I have also seen this employee treat disabled employees with impatience and intolerance on several occasions do to their inability to cognitively handle simple situations. As a manager she should redirect these employees 2 handle the situation in the most proper way possible. As myself I have worked in customer service for 18 plus years and have never had any complaints about the way I speak to customers, any racial comments, the way I speak to my employees, or the way I handle anything in my store along with my customers. This has gotten out of control with this employee and I will no longer stand for it. Even the general manager, I know her first name is Jennifer, finds her to be incredibly disrespectful and unhelpful. I hope you can contact me and we can together find some solution but you must know that I will be taking this to the Better Business Bureau.from the day I started shopping at the store she has been nothing but rude disrespectful and has made racial slur towards myself under her breath and about my children at first I have let these statements go and then I made formal complaint to the general manager and I called human resources at the dollar general corporate office I have not heard anything else about any action taken place but at this point I will take this all the way to the Better Business Bureau and the division of Consumer Affairs because I do not think a person like this should work in customer service at all. My phone number is [protected]. My name is Katherine and you can feel free to contact me at anytime. My email address is [protected]@yahoo.com.

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3:02 pm EDT
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Dollar General customer service

I came in the store for one item, the works toilet bowl cleaner. It was on Friday July 27th around 12-1 pm. There was only one one the shelf and it was half leaked it. I realized that after I picked it up and got on me. I asked the only employee I saw, the cashier, if there was more in the back She said if there was she would not go get it for me . The cashier was black and she was clearly racist. Needless to say I wont be shopping here again.

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Chris1977
, US
Jul 28, 2018 4:08 pm EDT

If that employee was the only one working and had customers in line to be checked out, it was likely that she couldn't, not wouldn't check for you at that moment. Race wouldn't have had anything to do with it.

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K
11:02 am EDT

Dollar General way i'm treated as an employee

I been working at dollar general for a long time taking extra hours always coming in, but when your breathing and your hours are being taking away for that. Its when its gone to far with these managers. Their demands are becoming unrealistic. Many of my fellow employees are quiting. I have a family to raise and im down to four hours a week. This needs damage control soon or their will be no employees left. My wife came in as a customer and was made to wait two hours to be checked out while everyone else was put ahead of her.

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10:26 am EDT

Dollar General entire dollar general store #1335 714 east ave. erie, pa

On 7/25/2018 I visited this store #1335 and ended up leaving for the 3rd time in pure disgust. Not only did I leave like that, I refuse to spend my money at that store. It looks like it has been ransacked. Open, stolen items, at least 5 in every isle I went down. Or should I say, could go down. Shelves had every item on them but the items that should be there, if not covering the entire store floor. Store ladders leaning on endcaps, falling down, kids climbing on. Pegs in piles laying everywhere in bunches.
Cause customers cant get hurt by those at all. Employees standing around talking. Could hear there loud conversations, hiding in the backroom. Cashier was rude after waiting for her to stop having a non work related conversation with another employee who was 20 feet away leaning on carts. This is everytime I visited this store over last year. Extremely worse last 4 months. I even stopped going there as often due to these issues. I have actually put back my items and walked out numerous times from disgust. As a company you should be embarrassed and ashamed to have your name on that store. I am now going to take my business elsewhere. If rather go miles out of my way to a decent store with employees who act like employees, customer service skills. For the record, this is the first time I have ever in my life wrote a complaint about anything or anyone. I also work at a retail store. That should tell you something.

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M
8:12 am EDT

Dollar General customer service

I visit your store everyday, and everyday I have to wait in long lines, only 1 cashier and 10 people waiting in line. Other cashiers see it but don't come and help out. Also this morning the gentleman working named Jim was very rude, I shop there everyday and spend a lot of money, will never go again when this guy is working. If this is not the write way to send a complaint please forward to the necessary department.

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Chris1977
, US
Jul 26, 2018 6:58 pm EDT

Learn how to RIGHT English! Ugh!

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6:25 pm EDT
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Dollar General store number 12089 mcdaniels ky 40152

i am a frequent shopper here, this store has been a blessing to our small community, but it has its faults. we are a lake community that supports many campgrounds in the local area. being said, the store seems way understaffed, many times ive visited, no matter what time of day or which day, only one person is working there, i dont mean on lunch or break but only one person there period. its a lake community that means each shopper probably has 5 persons with them, the store is a mess, the girls do what they can but in the end its just too much considering the volume of customers, purchasing and not, my biggest concern is the store manager, she is smart and helpful but she smells horrible, ive been in line and actually seen customers leave their carts because of the smell. i myself work in retail and understand that body odor is a daily issue, but for a managerial position i think that it should be more professional. i love my dogs but my customers dont smell them. marcia does a good job but needs a tutor in cleanliness. ive spoken with many of the vendors at the store and they all have the same opinion, im sorry if it causes a ruckus but i think it should be adressed

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4:49 pm EDT
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Dollar General lack of delivery

Dear Sir and Madam:
My name is Tony Bobet. I am filing an complaint to Dollar General online. I order item on July 19, 2018. And, I supposed to received on July 24, 2018. The item is D-G Office All-Purpose labels 128 ct. I pay for $6.52. The UPS.com suppose to deliver the package on July 24, 2018. They want me to pick up the package. I file an complaint to Dollar General.com. They locate at 100 Mission Ridge, Goodlettsville, TN 37072. Telephone, [protected]. i try to contract them and stop picking my phone. I want an full refund. I just received the item open. My brother open the package with my permission.

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2:23 pm EDT

Dollar General managers

At the store in Elkhorn City, Ky 41522 one of the employees stands around talking and flirting while she's at work. She has been seen by the customers kissing and letting her men friends rub on her. This has been going on for a while and the manager knows about it. The manager sits outside with this employee and whatever man she's wallowing on that day.

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12:49 pm EDT
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Dollar General simply attempting to be a customer.

At approx. 8pm on 7/23/2018...I entered the Dollar General store located at 3808 7th Street Rd. Louisville KY.40216
I litterally walked straight in and forward down the aisle ahead. The cashier at registered had greeted me with 'Hello', upon me walking thru the doors. I walked to the end of the aisle, looked both ways to figure out what direction to go for cleaning supplies...I had not even gone up the second aisle nearly half way, when approached by the store security (a dark skin girl with long braids) she asked, "how you doing today", I replied, "fine". She then says, "let me see what you have there in your bag" I said, "excuse me". She then said, she just saw me put something in my bag. I told her, "No she did not, I just walked in this store" She then said, "Oh really, okay then" and she walked towards the back of store. I then proceeded down the aisle to the front doors and I said to the cashier, who had greeted me, "Did I not just walk thru this door?" She replied, " A few minutes ago, yes." I said, "Less than a minute ago"and I proceeded out the door. I was insulted, disgusted and embarrassed by the whole situation. I had not even touched an item in the store. I never got in my purse for anything. I had my right hand on purse strap when entering the store and a $10 bill in my left hand. Your security needs to have proof to provide before acusing someone who had just entered the store of a crime. Please review your tapes from this date and time and take necessary action. I can assure you, that you have lost more than one customer over this as none of my friends or family will ever again shop here.

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8:23 pm EDT
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Dollar General cigarettes

I went to Dollar general in pine Louisiana and got 4 packs of cigarettes. I asked the cashier if all the things I bought was in one bag she said yes but when I got home my cigarettes were not in the bag I searched my vehicle to make sure they didn't fall out and didn't see them so I went back to the store and I was told they were given to me and I explained to the manager what happened she said she looked at the camera and seen where the cashier put them on a bag and I grabbed all my bags. I told her all I had was one and my cigarettes were not in there. I was told that they were put in a bag and I grabbed it. So I went recheck my vehicle and still no cigarettes. I recheck the bag and no cigarettes. The cashier name was Wendy.
Thanks

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6:30 pm EDT

Dollar General they didn’t have a key to open the propane storage

Why wouldn't she have a key to open the gate-!? It is ridiculous. I always go there and had never ever had a problem like that. She said the magnet takes the keys when they leave. Do the managers not know people want to exchange their tanks ? She didn't even give me a bag for my groceries she was completely rude ! Dollar general store #[protected] fm 969 Austin tx 78724

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2:55 pm EDT
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Dollar General non authority transactions

Georgina Madrid
Claim number # 4361807
Reference # [protected]
July 26th, 2018 both
A written notice about dispute transactions as requested.
125.31 at dollar general and kingman liquor. This has happened same places as before another accurance. Non authorized transactions again thank you again thank you thank you. Information as requested. This is not the last time this is going to happen thank you thank you thank you

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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