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canned tuna
I opened a can of tuna, started eating it and found hard pieces like little pieces of bone, and then i felt something else and it was scales, i thought you would like to know, i will never buy this tuna again
Read full review of Dollar General and 6 commentstotal garbage
I purchased an electric coffee maker from Dollar General; it broke three days later, where I returned it and received another, which also broke a week later, I returned it and received yet another, this one worked, however, like the ones before it (the ones that broke after three days and one week respectively) they took over 25 minutes to make a pot of coffee. The coffee is also not at all hot. I wrote a letter to Dollar General Corporate office regarding the pot, I included pictures, and video of the pot stopping dead in the middle of a brewing cycle, also a thermometer was placed into the finally finished pot showing that it was not hot. Do you want to know what they did? ABSOLUTELY NOTHING. Do not buy this product.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude manager
I shop at Dollar General on Springplace rd I have for years now store#6756 the new manager Bridgett is so rude not only was she rude to me but others in the line in front of me many of them were old people who really didn't deserve her attitude. The previous manager Sharon was very polite and many times I witnessed her taking the older peoples things to...
Read full review of Dollar General and 7 commentsunfair labor practices
I was hired to help a failing store on the North Side in Tulsa Oklahoma.
This store had suffered tremendous theft and losses for at least three consecutive years. Dollar General had been purchased by a team of wealthy attorney's and investors and they sought to change the image of the company. The two years prior to my taking over the store, it had averaged just under $1.2 million in sales and for three consecutive years, had averaged just over $110k in shrink (theft/loss).
Dealing with reduced labor in the midst of increased sales became overwhelming.
My first year in store, we would see sales nearing $1.7 million and shrink reduced to $60k. The following year would see sales exceeding $2 million and shrink reduced once again.
I had worked many weeks in excess of 80 hours and some weeks would see over 100 hours of labor intensive work in the store. Labor continually was cut even though sales would continue to climb. The company boasts of a 35% manager turn-over, as if that is a good thing?
I was injured in May of 2009 and this injury required seeing a Dr. Long story short, I would be harrassed, threatened, accused and brow beat until finally I could not take it any longer and after my Assistant was told that I would be gotten rid of, I resigned, December 23, 2009. I filed for unemployment, and won, they fought it and was caught lying and I won again. Three years later, I am still fighting them on the injuries which have gotten far worse because they did not want to pay for any treatment. When I contacted the company to notify them that I was resigning and asked what to do about Workers Comp Claim, I was told that if I signed a release, they would offer a settlement. They could care less about my injuries, and their customary $20 grand settlement to others that I had seen, would no where near pay for the replacement of two discs in my neck and therapy and possible shots to my lower back and left knee.
Three years later, they are still fighting and although I have jumped through every single hoop they have presented, went through all of the physical therapy, and dealt with them refusing to pay for prescriptions for several weeks...
I have, under court order, had a discogram proving that the injury has gotten worse and that I need them both replaced. NOW, they claim that they believe I had to have injured myself again since the injury at their store. Note: I have not worked in three years, have not had any accidents, NOTHING! Also, I have been black-listed and any place that I have had a good interview with promising replies, suddenly never call back and never return my calls.
25 years of turning businesses around and making customer service the utmost of importance, and I am a victim of character assasination, abuse and accusations from a company who is in a class action with nearly 3, 000 other previous and current managers, along with multiple suits throughout several states with the EEOC.
This company is arrogant and could care less about their people. They intend on using you for whatever you can give them then they will accuse you of something, citing that their studies have resulted in seeing that 70-80% of all theft is by employees. They have not worked the North Side of Tulsa, Oklahoma, and they falsely accuse someone who is not only an Evangelist but someone who could care less about stuff and things!
The complaint has been investigated and resolved to the customer’s satisfaction.
ABSOLUTELY the WORST place a person can work! My wife manages a DG, she regularly works 60-70 hours(paid for 45 of course and NEVER gets any time back), it's still not enough. This week she had a person call in for two straight days and had to work two full days, 16 hours EACH! Then she gets wrote up cause things aren't done! Well DUH Einstein! They expect her to drop her store work and go to any store they say and work for free. When she gets back to her store it's a mess cause no one will do anything except her, then SHE gets in trouble. If she has a day scheduled off (which is very RARE) and her DM (CARY) calls to say shes visiting, she(Cary) gets mad cause she's not there. She has had to lose planned vacation days, when DG schedules a mandatory meeting at the last minute. She was just told today by this CARY that she has to work 5a to 5p on Thanksgiving! There HAS to be something that can be done about this kind of CRAP. I for one, will never buy anything from DG...EVER! BOYCOTT DG!
I have a better one for ya, I was hurt and worked for 7 years without help from DG to assist & under pain medications, but where did it get me, right where you are on this site. Call an attorney, file suit and they are still liable for your injuries. Make sure you still are seen by an MD that specializes in what your injuries are several times a year, once every quarter . Quit fartin around and get LEGAL
I absolutely agree with everything you have said. I know of 2 employees that have been going through the exact same issue as you. Both were injured while working and were supposed to be placed on light duty. Well that didn't happen and now one of them has permanent damage to her shoulder and arm. As for the accusing people of stealing and that theft is mainly internal, I agree also. I was the Assistant Manager. I made $12/ph. I was the highest paid in our district and the best. I traveled extensively in 7 months to either fill in as an MOD for other stores or with the Smart Team to reset stores. On Oct 18, 2012, I was sick at work. I had a can of soup and a sprite. We were busy that evening and I told my cashier that I had to eat something, sit down, and see if I would start feeling better but as soon as things slowed down, I would pay for my stuff. Two hours afterwards I did pay for my stuff. It was all on video! They still fired me for grazing. That is the dumbest thing I have ever heard of. I have talked to many other corporations and they cannot believe that they would fire any employee for grazing, especially when it is on video that it was paid for. The bottom line is they wanted me out because I made too much money. I went above and beyond for this company! When my manager and I took over the store, it was a disaster with high shrink. By the time they got rid of us both, we were a model store with extremely low shrink. They got rid of my manager on some bogus crap too. Needless to say attorneys are now involved. Even if they offered me my job back at twice what I was making, there is no way in hell I would ever go back to that company. I have also ran into several of my regular customers and when they heard what had happened to me, they quit shopping at all of the Dollar General stores in our area. They now take their business and their MONEY to FAMILY DOLLAR! Our old store has so many complaints on it now and there have been numerous call ins begging the company to bring me and my manager back. But hey, they get what they deserve. As soon as we were gone, 98% of our staff walked out in defense of us. Now they have a horrible manager, filthy store, with extremely high shrink. I think it is funny! What is even funnier is they thought the day they were to terminate me they were going to get the police involved, that is until they found out that I am friends with 3 sitting judges, the DA, Chief of Police, Sheriff, FBI agents and OSBI agents. Hmmm...I wonder why they changed their minds? LOL! I hope anyone thinking of working there will take the advice I ignored. If you are thinking of working at Dollar General RUN AS FAST AS YOU CAN AWAY FROM THAT COMPANY!
customer service, rudeness, store dirty
My husband and I went to dollar general store #06214 today [protected], we are always going into this store about 4 to 5 times a week at least. But today will be the last when we walked in there were 6 shoppers standing at the checkout, one of the men yelled and I quote [we are fixing to start walking out with our things up here] so my husband went to the back and told a young boy named joel terry about this and he said ok, it took him 11 minutes to go up there, ok we went ahead to get our things we needed and when we got to checkout there was aanother young man by the way who smells really bad, anyway his name tag had adam on it, we got 2 bottles of wine and several other things adam said I need your id I said 9-13-67 is my birthday he said ummm no I need your id so I got my billfold out and showed him my id which is very readable inside my billfold he said ummm I want it out of there, I then told him this was awful he said this is a policy and I said im sure it is a policy to have someone at the damn register too but it was not so then mr smartass joel terry turns around and starts mouthing off and I said give me your store number and we will never be back in here again they both were like well good and our manager is robin jones. I do not know her but I think she might need to get a hold on her employees and get the stores running in a nice manner, the store was dirty and in need of some serious help these two joel and adam need to be replace by someone who needs a job and would be nice to the shoppers. People actually left their buggies sitting there and walking out. My name is jeffery crisler and my email is [protected]@gmail, com
Recently our hometown will be down to one store and that is dollar general, this store could really use a good cleaning and their help in there are also not very clean., with the closing of our alco store this leaves only dollar general, we will have to travel at least 25 miles for the closest wal-mart, or k-mart or dollar tree.This can be a really up and coming store for Havana if someone would PLEASE come in and take a look it needs some help. Thank You!
Honestly I don't think the company cares about what's going on in their stores. I emailed them about the condition of the store in Holden MO several weeks ago. They responded that it would be looked into. The store is disgusting. Stuff of the floor everywhere that doesn't get picked up, no sweeping or mopping, lights out all through the store. Went in yesterday and nothing has changed. I noticed last week that the stores in Warrensburg MO are now the same. Dead bugs, dirt, crap on the floor just stays there. Just very dirty and unkept. Would not want to purchase food items from them. There's seems to be no pride in ownership.
The store #04974 located in Marmet, WV 25315, is always dirty. The cashiers are very pleasant but the ones that appear to be 'supervisors' usually are chatting with the customers and letting lines back up. Again, the cashiers are very nice and they appear to have a lot of duties to do all at one time. My main complaint is the outside of the store. At any given time you can go there and there are fast food bags, empty oil cans where people added oil while at the lot, cigarette butts, diapers. We have complained at least three times through the contact me site for Dollar General. It is still the citizens cleaning it up. The times before I had a call from a male that he was working on it, whatever that meant. This is so sad for the company. You have great products and great cashiers. Relieve some of your indoor help to go outside at least 4 times a day and clean the lot up, there is a rusted fence on the property line too. A major rusty eyesore. We have a beautification team that has talked to the manager or whoever said they were in charge that day, and still, even last night about 9 pm. It was I that filled a buggy full of trash. So sad.
I can understand you being upset and you have every right to be. It is DG policy to ID every customer buying alcohol or tobacco products. They do require you have the ID in your hand to inspect for fakes. It does not matter if you are 90 years old, they have to card everyone. They are also required to not except expired ID, so they have to also check for that. They should not have been so rude about it, but it is policy and if they get caught not carding someone they will get fired and have to pay a fine. Not all DG is that bad and I apologize for your experience.
sincerely
DG assistant manager Missouri
Jeffrey; This site I am sure is monitored to some extent by DG, but you need to call the Corp Office, check your Receipt the Corp office is in Goodlettsville Tenn. Nothing will get done unless YOU do something. Make a difference
poor management
In resent months the store has become dirty and understaffed. The manager is not doing their job. The employees are young kids and need supervision. They are left to make decisions that should be made by management. Today one cashier is all that was working. The customers were lined up ten or more waiting for service. Stock was stacked up on carts and the trash blocked the aisles. This store at one time was nice it has gone down hill in a short time. Supervisors need to check this out!
I am currently employed with this retail chain. I like my job for the most part. I enjoy talking to the customers. I am friendly and I try to be as helpful as possible. My boss, on the other hand, is a nightmare. Where do I start... When I was interviewed she told me that my red hair had to be dyed black because red is an unnatural color. She nagged me and nagged me until finally I colored my hair to a dark brown. She told me I was not allowed to wear capri pants. She also told me that my tattoos had to be covered up. About two weeks into my job there I was sent to work at another store to "help out". I was never informed that this would be part of my job. I was never even asked if I would be able to travel down there and work. When I got there, there was a girl working there with two toned hair (black and white) and everyone had on capri pants and everyone had tattoos that were visable... I noticed they had handbooks for the company. I thought that was odd considering my boss told me Dollar General does not have a handbook. The manager at the other store gladly gave me one and I took it home and studied it. My boss is a liar...Capri pants are allowed, tattoos are allowed as long as they are not offensive in nature, hair cannot be pink, blue or purple... Great..So I am being singled out. I have twenty missed calls on my phone and six voicemails all from her and none of it was anything of dire importance. I told her I was looking to work two or three days a week as I am a full time college student and a single mother. She cannot comprehend this concept. I told her about my school schedule and my child at my interview and she didnt seem to have a problem with it. Now why all of a sudden? I guess I am on my way out because I have been written up for something that she cannot even explain to me. I dont know what to do anymore... I like working there I just dont like her. Shes forged my signature as well as several other people's on work documents...
The squeaky wheel gets more grease, Make a difference. Call The Corp Office it is in Goodlettsville, Tenn. Look on your receipt or call another store to get the NUMBER
And Brendacare as well.
Since you know so much better than they do about how to do their job, why were you not working?
i have worked for dg for 2 years and i'm a manager in training and i just completed my managers school i would get in touch with my dm and/or rm and talk to them and if nothings done about this manager i would contact hr and maybe even erc
I am working as a manager for DG, well manager in training I should say, I have tattoos everywhere, and 8 piercings in my face, and two toned hair. All of which they knew when I started. I've never had any issue with this. I keep one piercing in, without the balls on it, all my tattoos are always visible. I've never been told that none of this can be. This is a corporate ran store. I don't care what the manager says the rules are, if it's a corporate rule, you follow that. Corporate is much more important that a ### ### manager. I'd talk to the DM or even the RM... human resources, and let them know what is going on.
cashier
I need to vent. Our Dollar General is on a corner and when I walk, I probably go through their lot almost daily.
I have shopped there since it was opened.I know 99% of the employeees by name. I spend about $80-$100 a month there. Seriously, it's five minutes away. I buy a lot of stuff there for supporting the troops & such.
When I walk, I always corral their shopping carts and return them to the store.
I have stood in the front of the store when cashiers needed to use the restroom or were alone and felt uncomfortable with suspicious people in the lot or in the store.
Hell, I've taken them bakery goods!
So, today, I'm walking my pup. As I crossed through the lot on the way home a friend of mine stopped me and we talked for about ten minutes. As he went into the store, I picked up the pup and said, "I wonder if Donna or Fran are on? They wanted to see the new pup." I stepped inside the door.
No cashier...the customer asked me if I saw a certain snack on the shelf. I pointed it out. Still, no cashier.I am just inside the doorway. My friend/customer is older and could not reach the item. I walked past the checkout and proceeded to reach up to get it for him. The whole time I'm holding the 6 pound dog in my arm.
Still, no cashier.
At this point, an employee I've never seen before comes up and tell me "We don't allow dogs in the store!" I told her I was just helping the man and looking for Donna or Fran and I walked OUT.
Yes, I was wrong to have brought to dog in BUT whatever happened to cashiers greeting people at the door? I mean, I could've been telling her there was a car wreck or someone laying in the parking lot. I could've had a medical emergency. Had she been anywhere up front or had she come up front, it would've been a simple matter of me asking if either cashier was on and I'd have left.
Not happy. Conceding I was wrong but...
What is the problem with people on this site, your comments fall on deaf EARS. Call the Corp Office it is in Goodlettsville Tenn, call another store and get the number. Obviously you have way too much time
barred, theft accusations and criminal tresspassing
We live in Murfreesboro, Arkansas the Manager at the Dollar General 1793 is the store address 298 E 13th St. PO Box 730 she accused me, my mom and my sister of stealing things said she had videos of it and was told to come talk to her when we did she barred us. Then yesterday we called the people over the Dollar Store and they said we was no longer barred and could go in there and gave us a reference number.So me and my mom went down there she was sitting outside as always we went in and got something for a headache and came out the law was there and we got charged with Criminal Tresspassing.We desperatley need some help.There is always stuff in the isles in boxes and she is very rude to almost everybody.She has accused many people of theft, called the law on them and barred them.Something needs to be done about her.
Tasha always accuses the ops of acting like 3 or 4 year olds, and if that doesn't work, She plays grammar/spelling messiah. Hopefully the admins will finally delete her IP,
No more tasha.
@Tasha10 - You seriously have an attitude problem. As a DG employee I value my customers and consider some of them friends. My regulars are there at least 5-6 times a week and sometimes twice a day. If they being carts in or stay in the store when we are uncomfortable it means we have done our job of making our customers happy and treating them with respect. I feel the OP was not acting like a four year but a regular customer of that store and the amount she spends is always appreciated be it $5 or $500. I guess mostly what I am trying to say is you really sound like a bi**h!
poor customer service
I just waited in line for over a half hour waiting to get checked out. there was only one register opened and the line went from the register and almost to the back of the store and a branch off to the side of people waiting to get checked out, the employee on register was not friendly doesnt smile, and always frowns very rarley are customers asked if we found everything alright. I do not have to shop att dollar general i can take my bussiness eles where wher i can be treated rudely, they dont even greet you when you enter the store anymore. sincerly Grennell Liedtke
First, turn your caps off. Nobody here needs your screaming. Secondly, notice the name of the entity you are shopping. "Dollar Store." Let's break this down, since you seem unable to comprehend. If you want salespeople to suck up to you and bend over backwards to help you, shop Neiman-Marcus or Nordstrom. If you want cheap crap at cheaper prices, keep shopping Dollar General.
I FREQUENT THIS DOLLAR DAILY AND THERE IS A CLERK THERE THAT IS, IN MY OPINION, NOT SUITED TO WORK THERE. SHE RARELY GREETS YOU AT THE REGISTER OR FOLLOWS UP WITH A "THANK YOU, HAVE A GOOD DAY", ETC. HER NAME IS DAWN. I MEAN COME ON NOW, IF YOUR DEALING WITH THE PUBLIC DAILY, THEN PUT ON YOUR HAPPY FACE AND AT LEAST ACT LIKE YOU'RE HAPPY TO SERVE US. IT DOESN'T MAKE ANY SENSE AND THAT'S MY NUMBER ONE PET PEEVE WITH THESE PEOPLE IN THESE TYPES OF JOB. YOUR CUSTOMER SERVICE, SO SERVE THE DAMN PEOPLE, WITH A SMILE, OR GO WORK IN A FACTORY, WHERE YOU DON'T HAVE TO PUT ON A HAPPY FACE!
I used to work for them for almost 10 years, Sorry to hear that. You need to call the Corp Office in Goodlettsville Tenn [protected], things will never change unless you try to make it happen
It's because this crappy ### company only allows ONE cashier and One manager on the floor per shift! It's not fair to anyone...
Please come home our dearest Brenda. These people will only further corrupt your innocence.
manager
I worked for Dollar General for two weeks. Every time I worked, the manager said my register was short. I know how to count change, and as the registers are incredibly simple to use, I do not see how this was possible.
This store is unable to keep employees, I was told this when I was hired, and they also said when they called me they didn't even have anybody coming into the store to apply. In this economy with so many people looking for work, this is odd.
There is something going on in this store, and I believe I was wrongly fired, I believe either the manager was taking the money or was not capable of balancing a register.
I have a 1yr old and a child due any time and I needed this job bad. I never would havedone anything to endanger my job. Needed to bad and jobs are to hard to come by.
rude cashier
She was very rude when scanning my items without even saying hello or even a word, gave me the total I handed her the cash she handed me the change still not saying a word, didn't tell me the amount of change or even thanks have a good day. What horrible service and the sad thing is I spend at least 50 - 100 a week there guess what not any more!
I went into the Dollar General on Friday April 16, 2010 and I tell you their is this one cashier that is the rudest person I have ever seen and she stands and tells customers about her life problems. Her name is Cindy. I can't believe she is still working for this company. They must not care that they have a druggie workin for them. She stood and told a customer that she snorted pills before work. Don't they do drug testing? I know I would never have someone like this workin for me. I will never go back to this location as long as she is working their.
So i go into the store to buy some headphones. The store being dollar general is known for its off brand goods. When I saw that they had headphones by the name of Jelly Belly I wanted to google the product so that I could see if they were any good. I wasn't going to buy some crappy headpiece and have it break in two days. So when I googled the product and told the cashier I wouldn't be buying it, he threw a fit, threw my money, and threw the headphones, and then began mocking me, asking If i want to google any other products. Any who he will wish he never did that.
You know the more I read the less I miss working for them. Call the Corp office in Goodlettsville Tenn.YOU need to make a change, complaining on this site will get you nowhere
Why are you so concerned about quality if you're only paying a dollar?
Imagine working at a Dollar General that tolerates drinking on the job. An employee did it there for 10 months that I know of and other employees that have been at that location for years had wrote statements and called the district manager nothing was ever done. Do they really care about their employees or the saftey of the public? I think not.
They only do drug testing for Key Holders, and random drug testing for the others. I've known several drug users who worked at DG, and they claim to have a zero tolerance policy for that kind of thing. Yeah right.
manager making suggestive remarks
The manager of the dg in amenia ny made me feel so uncomfortable, he kept learing at me and made a very innappropriate comment went he walked past me. I will never go in there again! After telling a few people of my experience, I have heard he does this all the time! Who hired this degenerate?
Click on the name next to this original post and see where their comments and posts fall Tasha.Geez...you're like a broken record.ps...I already told you I didn't tell him I was posting this.Why would I? Starting to think you might work for DG
I switched it to bender when I saw the bogus lucky one.When I saw their misspelling, I posted as before.I never told him I was making a comment.Now answer me this...why are you in such defense of a person that clearly is not professional in their job and has had so many complaints brought up about them?I was not the only poster complianing on here about him if you haven't noticed.The fact of the matter is, this person behaves inappropriately for his position and should be removed.
Very cute trying to discredit my original post...all I have to ask is why the hell are you trying to cover for this guy unless you ARE him?
Um...hello Tasha...the Bogus poster spelled their name with a capital I instead of an L
The complaint has been investigated and resolved to the customer’s satisfaction.
store #07190 in Sandersville Mississippi has the worst management I have ever seen.. I was really excited to see the store come to town but it is nasty and the management is rude & the store never has anything on the shelf anymore... also it doesn't matter how many are working they will make the customers stand in line & never come to help the cashier... the store is so nasty & the management so rude that I now travel to another store ..
Complaining here will get you nowhere, call their CORP office in Goodlettsville, Tenn. The quality and consistency will never change unless you call
My comment wasn't on here at all...as I said to you on my posting, please stay in school.You and your friends may have had a good laugh, but what's going on in this store is no joking matter dear.
A 15 year old child.So sad.I guess you and your friends were the ones making up the other accounts.I hope you had fun but in the meantime, a pedophile is working in a public place.Stay in school please!
Tasha, you might want to re check your last entry as the last comment wasn't made by bender at all.
I personally don't care about all this other nonsense, but the man being accused of this behavior is under investigation and his reputation in this town is clear.
This person is telling the truth.The manager at the Amenia DG is known for his odd behavior and advances on young girls.Reports have been filed and he has been under investigation.
This poster is a fake.I made the original complaint under this name and somehow, either the manager or an employee trying to cover him is trying to de bunk my claim.Soon they will say they were lying because they got written up.Look at their postings and comments.They made comments under my posting and THEN made their new complaint.This person is a fraud.
Yes Tasha...look and see they made a fresh post of my original posting with one comment after it.He is trying to cover himself and disprove what I was saying.
Click the one next to their post...it's a bogus post
Look under their profile and see they only posted twice
hostile work place.
I started working at the dollar general in grain valley missouri. I worked two four hour shifts and everything was fine. I went in to work the 3rd day and the minute I walked in the door the assistant manager treated me like a piece of trash. She jumped on me for everything she could think of. I had done nothing wrong. I was so stressed out I was crying when I left. The next shift I was still on edge wondering what was going to happen. I had to call her 3 times for things like returns, or I shut the drawer by accident before giving change. This was only my 4th day. The customer had to stand there while she questioned me on the phone. What did you do? Why did you do it? How did you do that? And any other question she could think of to asking. She treated me no better than the previously shift. I have never been treated so poorly by another human being in my life. I do not need to work, but I liked the job so I was willing to try that 4th day. I was so upset I could not finish my shift and I just quit. I emailed hr, but I am beginning to think that is how they train their managers to be.
One more comment. I am sorry. I was hurt when I felt I had no other choice than to walk out. Because I liked working there. Now, I am just MAD! I will save a lot of money not shopping there anymore. Anyway, why I came back to comment. There is a huge difference between dealing with a disgruntled customer or having a manager treat you like crap. I would do whatever I needed to do to console the customer. If I did something wrong, then I would expect my manager to be upset with me.
I worked at the $1 Shop for 2 years a while back. I loved it. Everyone said retail is horrible because of the customers. I met so many nice people while working there. Several years later I still run into some who remember me. We did have the occasional person you could not make happy. Big deal. Why should I be tested after I already have the job. That is crazy! And who do they think they are to treat me like crap to test me. I think if someone could not handle the customers, that would come up and then it could be handled. I worked for over 25 years and never, never had upper management treat me the way Pam did. Of course, most of the jobs it was against company policy to treat employees that way. Maybe that is the case here. Maybe corporate lets them treat employees any way they want. It is not for you or anyone to tell me not to work and get paid for it. Extra money never hurt anyone. Everyone deserves respect until they prove they are not worthy of it as far as I am concerned. I did not get one ounce of respect.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is where your wrong, they want their MGR's as well all associates to be happy and cheerful and all that BS. The fact is that they need to have a show on Undercover Boss at a Dollar General, not one that they choose. I don't blame you for quitting, you will see that retail is tuff and you need to be also. You will find a more humane place to work and be happy. Chalk it up to experience
no breaks
I am a recent employee of the dollar general store in ridgetop, tn. I have worked there for 6 days and in those 6 days I have only gotten 2 fifteen minute breaks. This company seems unconcerned about the health and well-being of their employees. I am diabetic and I have to have a break so that I can get off of my feet and eat a snack so that my blood sugar...
Read full review of Dollar General and 8 commentspoor poor customer service
8/31/2012 - Attention Corporate Managers!
You would think that excellent customer would "always" be a priority and even more so with this tough economy!
I stopped in the local Dollar General to look for plastic storage bins, after not finding those I browsed house wares and ended up with a buggy full I would say $50-60.00 worth. The manager, Roger, was training a new employee at the register. When the young girl saw all the breakables I had purchased she said "oh boy", I said " yea you got alot of wrapping to do". The manager, Roger, said " I have nothing to wrap dishes with". The new employee ask if they could use the sale ads, he replied no. So I asked if he could use bags and individually wrap the dishes, his reply was "were not supposed too". I looked at him in disbelief thinking to myself that surely he would find something to wrap the dishes, but NO, he stuck to his word and refused to wrap the 6 plates, cups and glasses.
I in a not pleased tone said to this "Store Manager"... if your going to sell breakables you need paper to wrap them in!
Needless to say I walked out leaving the entire shopping cart fully loaded at the check out. The look on the new employee's face was also of dis-belief. As I stormed out SHE said Thank You... Your "chosen Store Manager" said nothing!
I have already shared my frustration with two people who agree NOT to shop with Dollar General. We have too many options for shopping where we can get good customer service! We are a tiny town, check your revenue for this location, I'm sure you will find that you need the capital gain. I have been a store manager and a marketing manager for large retailers and healthcare companies, and I can assure you, this employee would be terminated and I would fight unemployment benefit rights!
I hope that you will correct the poor customer service at this location, until I hear it has been, I will encourage everyone I know to shop at Family Dollar or Dollar Tree.
Sincerely Ticked Off in Texas
The complaint has been investigated and resolved to the customer’s satisfaction.
As much time that it took you to type out all your complaining, you should be trying to call the Corp office and doing something about the issue, instead alot of 42c4v r boi9f8nodfuir4ewo NOTHING [protected] in Goodlettsville Tenn
By all of the comments to your post it is very clear that corporate America is doing a great job of desensitizing the masses topoor service. Baaaa Baaaaa
employees
Well where do I start? Lol I choose to remain anonymous but recently a new hire her name is angie. This company is so crooked. Makes her a key holder although her drawer is short every day? Scamming money? She runs her mouth and treats others like #. Its a shame to know this company will promote someone like her rather than give the position to someone else who has been there longer and is great with people! I however will never shop there. Not only is she awful but the manager is rude and snotty. Wendy has fits and is rude to all customers. She seems to be miserable and completely unhappy... Maybe look for another job. Also the assistant manager rachael is always complaining about someone or something. When I shop I don't wanna hear her complaints about others... Not to mention I watched her take stuff out of the store without paying for it. Does dollar general know about this? How very crooked does it really go? I certainly dont want my money going to a company like this.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the worst Dollar General have ever been in. The employees are rude, loud, and horse-playing around while customers are waiting to be checked out. Boxes of stock are always in the way, I cant go down several aisles because of the boxes: this happens all the time no matter what time or day it is. I'm truly disgusted with this store, other DG's in the area are much more organized and have friendly employees. Guess I will be going to them instead of the Pope, MS. store.
i am a former employee at this store until she started hiring her family and everyone elses family now her brother woks with her and then the assistasnt has her cousins working that was messed up so i quit is there something you can do about that?
are you a busy-body nosey customer or a disgruntled employee?
Either way, instead of writing a passive aggressive complaint on a website...do something about it.
Complain to the right place, Call the Corporate office in Goodlettsville Tenn [protected]
i also work at a dollar general. our store had a second key manager quit. therefore, 3rd key went to 2nd, and one worker got third. i have been decent employee for the year i have been working there. never been wrote up, never had any complaints. well a new girl got a job at our store, after 3 months she started dating the 3rd now 2nd key managers son, and she has been wrote up twice about not doing her basic job duties, then when the 2nd key managers quit, she got the 3rd key job.come to find out she is engaged to her son. I'm thinking what the fudge! they gave the job to someone who cant lift a phone book. i have been waiting a year on at job working my butt off for some kind of respect. I'm here trying to pay bills, only getting like 20 to 25 hours a week.
I am customer at DG. ROSWELL Main North, in the week of April 8th to 14th, I visit your store, they wewe two young gentilman working at the cash registrer, and a strong smell of mariguana as well. They were very polite, just as the smell. I though HOW COULD THEY...
Plese check your employees, and also the forgetful merchandise to go in customer shopping bags.
messy
this store is always a mess, boxes in isles, blocking the isles, shelves with nothing on them.boxes on top of boxes.last week as I was checking out I had to move carts myself that were blocking the exit, thursday there were no carts at all in the store.a lady said where are all the carts, the cashier said (OUT IN THE ROAD) NO CONCERN.THIS STORE NEEDS HELP NEW MAMAGMENT NEW EMPLOYES.YOU NEED TO MAKE RANDOM CHECKS IN STORES TO FIND OUT FIRST HAND HOW THEY ARE BEING RUN.I HAD RATHER MAKE A 10 MILE RUN ONE WAY THAN GO TO THIS STORE THAT EVERYONE WAS THRILLED TO HAVE IN OUR LITTLE TOWN. IT IS A DISGRACE TO THE COMPANY.PLEASE HELP.
very rude cashier/manager
The cashier and manager working at the Dollar General In Ilion, NY today were so incredibly rude, I will never shop there again. I was picking up 2 items, a birthday card and a candy bar. I was the second person in the only line open. The cashier knew the man she was currently cashing out and they stood there chatting after she had cashed him out for a very...
Read full review of Dollar General and 1 commentbad attitudes
my 2 year old accidently peed in the store unaware of him doing so the store clerk asks me if he peed i said "no" and my cousin said he may have had an accident. She starts yelling at me to go clean up the pee. I told her no its her job. The my cousin said jokingly around that I need a job the clerk said I WOULD NEVER HIRE U! And demanded that I left the store so I did so.
The complaint has been investigated and resolved to the customer’s satisfaction.
Seriously you need to grow up, I may work as a cashier but I am not your babysitter and there to clean up after your kid. Yes kids have accidents, and maybe you should have been nicer. But its a health hazard and nasty...
rude/lazy/unprofessional
I shop at my nearby dollar general and the manager chris is the laziest mf to ever land a job! The shelves are never stocked! Ever! I was in last friday looking for a product they did not have stocked, I was told to come back on mon. Because they have a shipment coming in on sun. And will have it stocked by mon. I go in mon. And not one box has been opened. Chris starts looking through boxes and I helped him for awhile before he asked for my number to call me when he found it. No call came so I waited until tuesday to go back in and what do I find?... Not one box or bin has been touched, emptied, looked through or stocked. Then chris tries to tell me he has been there since 6 in the morning, yet, according to the assistant manager, all of this should have been done by monday! I have had rude cashiers in the past that were allowed to keep their jobs and nothing is done about your complaints... They fall on deaf ears. And yes... Cigarettes seem to be the only thing on these people's minds! As they are scattered along with trash all over the entry way and parking lot of this store #11830 roswell, nm. 5829 s. Main.
The complaint has been investigated and resolved to the customer’s satisfaction.
The dollar general in gastonia/kings mountain the receipt say store number 4723 is one of the most unsanitary store I have ever seen and walked in to in my life the manager needs to step up I ask the little girl that was in charged that night if she was ok cause they had her stocking dog food and washing liquid she looked so over heated I think someone need to look into this store
i was just at dollar general store 10385...the cashier was very rude n mad when i had to add adollar n ten cents in dimes to my bills to pay for my order... she threw my change down on the counter at me ... n the store always has boxes everywhere on the floor every single day ... i shop at this store everyday but because of today i will be shopping else where from now on...this used to be the best store for me to go ...
im very hurt n upset... this is no excuse for this type of treatment from any store
Stock carts full and empty have the isle so full you cannot get to the product you are in need of. Someone needs to get off their butt and put it up on the shelves. Employees need to stay close to the cash register and not down the back isle trying to do two jobs.
Everytime I go into the Linton, Indiana west side store there are aisles you can not go down because of the cart of merchandise that they have sitting there. Sometimes it will sit there all day and in the evening two or three hours before they close they bring in the merchandise from outside the store front and fill up more aisles. I think they should only bring out the new merchandise as they put it on the shelves and kept the aisles clear for people to do their shopping. There is a new Dollar General in Dugger, Indiana which is in a neighboring town and I go there because it is always clean and aisles are empty. Please do something about the aisles being blocked off in this store. Thank you.
WOW YOUR NUTS!
all seems ok jim. the country's buzzin about it now; my part of the country is really quiet and the beaches are empty which is good news for us here.
What with the usual british negativity we started with most of the typically british moaners have been over shadowed by the positives.
My brother and his family visited the olympic park and said they had a fantastic day. I hope the success of the games continues
slimeyjim as deluded as ever!
I totally agree! I have witness every behavior that phuckdollargeneral talked about in almost all of the dollar generals. Only one was professional that I have visited and a majority of their customer base consisted of the homeless men that lived downtown.
The cashiers are very rude and lazy. They have to checkouts but they only utilize ONE.
They ask no demand the customers to leave all bags at the front of the store they do not watch these bags and have said that they are not responsible for the theft of your items [censored] if MY items get STOLEN in dollar generals care everything will be replaced by the company plus more one way or another. When you approach the store there is a huge cig smoke cloud made by the employees who seem to be able to take breaks every 30 mins.
I only go to a DGstore if it is the only one in the area. When making complaint they do nothing bc they are buddies outside of work where they smoke and drink together.
Peter, I am the "Son of Dad", and I can make your account disappear.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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