Dollar General reviews and complaints 1
View all 3835 complaintsDollar General - very rude cashier/manager
The cashier and manager working at the Dollar General In Ilion, NY today were so incredibly rude, I will never shop there again. I was picking up 2 items, a birthday card and a candy bar. I was the second person in the only line open. The cashier knew the man she was currently cashing out and they stood there chatting after she had cashed him out for a very long time, ignoring the fact that there was another person with a squirming toddler in line behind him. After waiting for them to finish their conversation and the man finally left, I got the counter and put my 2 things down and the woman looked me right in the face and put a "register closed" sign in front of me. She said "The register on the other side is being opened now, you can go over there and she will help you." So, I picked up my kid and my lousy 2 things and walked to the other side and proceeded to stand there while the 2 cashiers chatted and completely ignored me and the 2 people in line behind me. Finally I said loudly "GEE, I HATE TO BOTHER YOU BUT I NEED TO BUY THESE AND GET GOING." I got no reaction from the 2 women but the cashier picked up my things and scanned them all the while still talking to the other lady. The cashier did not say a word to me or even look at me. I selected cash back $20 to put in the birthday card. The girl handed me the receipt but no money. I said "Excuse me, you owe me $20." She turned and looked at me for the first time with a dazed look on her face and said "No, you used debit.. there was no change." I explained that I had gotten cash back and she argued with me about it until I slammed the receipt on the counter that clearly showed she owed me $20 cash back. She said "Well you don't have to be RUDE about it!" Then she got the $20 and tossed it at me instead of handing it to me and it fluttered to the floor. I asked if I could please see her manager and she pointed to the other girl that had put the "register closed" sign in my face. The lady leaned over and said "Ma'am if you have a problem you don't HAVE to shop here. Have a nice day." I couldn't believe it. The man in line behind me said "Wow", set his basket down and walked out. Then in the parking lot he said "Unbelievable, you should call their corporate office." I did actually call, but THAT horrific display of "customer service" is for another post! I DO NOT recommend the Dollar General store in Ilion, NY.. at least not if those two jerks are working.
The complaint has been investigated and resolved to the customer’s satisfaction.
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A complaint was made from a customer to the district manager. I witnessed this phone call. One of the employees called a customer a . Well nothing was done to the employee. No write up...nothing. Now iv have had many customers say she is rude, nasty, not courteous, and she still has her job. I lost hours, because of her. So to me thats saying. Dollar general doesnt care about there customers or there employees...cause i was given 5 hours. And tell me this to be a key holder your suppose to have a license and car... She doesnt have either. So how did she get that position. I love my job loved my customer only thing that kept me there