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Dollar General / cashier refuses to sell a child's ball to a disabled woman

1 United States Review updated:

Today my mother and I visited the Dollar General store # 11726 on Hwy 311 in Sellersburg. My mother recently had a total hip replacement and is on a walker. She visited your store looking for a child's ball of just the right size to use for her physical therapy. She found one that was perfect for her and, after doing a little more shopping, we went up to the register to purchase it.

The cashier took one look at the ball and immediately said, "It ain't gonna let you purchase it!" She scanned it once, put the ball aside, and said, "Nope, ain't gonna let you purchase it. You want to get another one?" I explained to the cashier that the ball was for my mother's physical therapy and it was just the right size for her to use. She just looked at us with indifference and asked if there was another ball the same size we'd like.

So my mother, on her walker, had to go back to the aisle again and look to try and find another ball while the cashier left her station to make copies for what appeared to be a vendor in the store. She was so frustrated at this point that she was going to walk out without any of her purchases had she repeated that performance with the second ball. Luckily it did ring up but we received no apologies from the cashier or explanation of why we couldn't purchase the first ball other than the UPC wouldn't scan.

I don't understand this at all. If the ball is in a rack for sale, has a UPC on it, and has a price tag on it (which was the same price as the ball we ultimately purchased), what reason could you possibly have for not selling a piece of merchandise? Add to this her insensitive treatment of a disabled person, it seems like a slap in the face.

I feel like we deserve an explanation of why this happened the way it did today. An employee of this company upset a long term customer (she's been shopping with them as long as I can remember), all over a $2.50 ball she only wanted for her therapy.

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  • Sh
      25th of Jun, 2010
    0 Votes

    You should have asked to see the manager. I would have like to hear her excuse for not allowing you to buy that ball.

    There really was no excuse for this kind of behavior. She could have gotten a price check and manually input the price.

  • Tr
      26th of Jun, 2010
    -4 Votes

    No one cares about your cripple mother. In some societies the elderly do the nobel thing and kill themselves once they become a burden to their relatives. In the time it took you to write this stupid story you could have euthanized her already.

  • Gr
      1st of Jul, 2010
    +2 Votes

    Hey TROLL, I would love to meet you.It would be your last look at a human you piece of CRAP!!!

  • Br
      23rd of Aug, 2010
    +1 Votes

    Sorry about your unfortunate experience with Dollar General. I can say that the ball wasn't sold because it had been recalled. The system wouldn't let the cashier sell it. She could have explained that but what do you expect, she works for a company who only hires lazy, rude and incompetent staff. Yes, I worked at DG up until about a week ago when I had enough of the company.

  • Mu
      26th of Nov, 2010
    0 Votes

    Brown and stealth are right they could get fired because of something so stupid.

  • Dg
      18th of Apr, 2011
    0 Votes

    Why didn't YOU walk back for her instead of making her walk is my question...

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