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Dishtv India Ltd / Pathetic customer service!

1 India Review updated:

DishTV Network in India started with a lot of promise it was a undeniable success to a large extended for the following reasons:

1. Monopoly-No other Network was available other than the local cable network.
2. Lesser Investment Required- If you wanted to have a full fledged viewing, you needed at least a minimum of 4 dishes where investment cost was higher.
3. Huge demand in the Middle East Countries- There a huge demand of DishTV Boxes for Indian Expats in the middle east countries for the STB as NSS 6 signals are received here.

Even through the people have supported the DishTV in their endeavor, looking into the totality of the customer have been taken for a ride. When looking from outside it has been a house in disorder with a weak top brass so to say. Very poor customer care policies, keeping at arms length all its customers. May be they still think that they are running an old steam engine.

Major Drawbacks of DishTV India Network:

1. Pathetic Customer Service: I. Never responds to any query on the email even if you have logged in as a customer.
II. If you are lucky to get a email reply, don’t be surprised if it comes after a week.
III. Centralized operations sitting in Nodia and the poor quality of Customer Service Staff.
IV. Gets calls from only Hindi speaking Customer Care Executives when you not comfortable speaking in Hindi as it is not your mother tongue.
V. Online Credit Card Payment system never works.
VI. Transparency of you changing your viewing package not available.
VII. Major Drawbacks in the June 06’ Maxi Malayalam Package and Dec 06’ Maxi Package which cost you mush lesser with more of Hindi channels added.
VIII. No response to any account details and poor tracking to resolve issue.
IX. If you have Ordered 1 DISH TV MOD (Movie On Demand) you may be surprised to see that you would have been charged for 4 movies. You would know that only if you have viewed your statements online.
X. Most important thing is that, if a customer finds that his grievances are not resolved, they must give alternate contact details, so that the issue goes to the next level and is addressed there.

If you look into an over all picture, DISH TV India services has been very bad in terms of customer Care and this is not the view expressed by me but most of the Dish TV Customer whom I know. It is now high time that they come off age and pull up their sock under a New Dynamic CEO of ZEE Network or Tata SKY is going to score over you.

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Comments

  • Ji
      30th of Jan, 2007
    0 Votes

    I completely agree with this complaint about Dish TV - customer care. It seems some illiterate people are employed with low salary grades for customer care and also their pathetic web site and email id do not work 9999 out of 10000 times.

    It is difficult to understand their charges details and renewal options.

    Even if I am existing customer of DishTV, I will never suggest anybody for the same.

    Jigar Salot

  • Ar
      13th of Feb, 2007
    0 Votes

    Dish tv management never try to solve customers problems. Their customer care workers are careless persons. As they (customer care) flash 19011803474 number but no body care if you try to book your complaint. They didn't try to reply emails. But if you are in meeting they always disturb you by making a call "sir are you happy with customer care".

    Will dish tv india top management solve this attitude of their staff.

  • Sa
      18th of Feb, 2007
    0 Votes

    I 200% agree with above remarks. This is one of the worst Customer dissatisfaction, i have ever experienced. I feel Dish TV is not interested in business, and created to make loss for Tax gain purpose of Zee group.

  • Un
      28th of Feb, 2007
    0 Votes

    The service is lousy, range of channels is pathetic, and yes...the credit card payment system does not work. Their customer care (none exists) is pathetic. I am charged Rs.900/- from my card, no one responds to emails and no one answers the phone numbers given.

    DO NOT GO FOR DISHTV, IT IS THE WORST!

  • Jo
      1st of Mar, 2007
    0 Votes

    This is the fact that i have purchased Dish Tv last year but due to the negligence of the dealer, he have not submitted my form to dishtv office. Now my STB is getting signal as usual but after 4 to 5 sec. a screen opens and flash pls contact our customer care when contact the customer care he replies that sir your are not still registered with us, so we have stopped the your viewer ship. As this the responsibility of the dealer to submit the forms. Now i want to know from the Dish Tv that what can i do or let me know that how can i register with you now. The dealer from where i have purchased the STB he has closed his business. Beware of dishtv!

  • Ra
      9th of Mar, 2007
    0 Votes

    Just agreeing to the complaint can not solve the problem.

    Please discuss if consumers can complain to TRAI or some similar authority for deficiency in the services...

    Also discuss, if we can use the same dish and "set-top-box" to receive connectivity from other providers like TATA sky or DD.

  • Yo
      15th of Mar, 2007
    0 Votes

    Yes, service from Dish TV India is very pure specially the customer care from DishTV is a horrible.

    but we do not know how can we escalate this issue to some one, who can help us is getting queries resolved? Can consumer court will be a good option.

  • Mo
      15th of Mar, 2007
    0 Votes

    I totally agree with you all of you folks!

    Infact, CEO of DISHTV also would agree all the comments till to date. I guess its run by GOVT or semi govt ? That s the reason they are sluggish?

    Instead of writing comments like this... if any one could suggest to proceed further effectively? As to how to go aggressively on the way DISHTV responds (I know every one is laughing.. hey yar dish tv is not responding to any queries and that is issue here).

  • Je
      21st of Mar, 2007
    0 Votes

    I had a problem with the Dishtvindia. I was not able to watch any major channels except the free to air channels.

    I communicated with the Dishtvindia customer care through emails and they solved my problem within hours and now I am enjoying all the channels sitting in my living room.

    The actual problem was caused by the dealer, where I purchased the system, who did not got my card activated.

    I appreciate the dishtvindia team, the customer service and thank them for the best job!!

    Great!! Keep going with your best service!!

  • Ku
      29th of Mar, 2007
    0 Votes

    Dishtv india ltd did not give you any solution. Dealer eat all your money they did not know this thing. My dealer in chitorgarh had feed all money of 3 months its maxy plan. But they executive give me answer what we do sir. I have receipt. Why you choose dish. Please buy tata sky. To life jinga lala.

    Instead of writing comments like this... If any one could suggest to proceed further effectively? As to how to go aggressively on the way dishtv responds (i know every one is laughing... Hey yar dish tv is not responding to any queries and that is issue here.

  • Sa
      29th of Mar, 2007
    0 Votes

    My renewal date is coming near and I have been trying to make online payment which always fails, written mails but no reply for any of it. Such a hopeless website, poor navigation simply confuse the viewer.

    I'm wondering how are they sustaining so far in market even after TATASky is there. I'm very much upset with my decision of going with DishTV but I had no other option one year back. I'm quite sure I'll switch to TATASKY now!

    First of all the should get aggressive in marketing and in there administration or else they are out of market very shortly.

  • In
      9th of Jun, 2007
    0 Votes

    I feel very disgusted and harassed from the behavior of Dish TV Customer care guys. They cannot give a proper response, other than raising a complaint and saying "call us after 24 hrs if not resolved". I paid my renewal amount through HDFC credit card. Also I confirmed from HDFC that amount was being paid at 9 AM IST that day itself . But the amount was updated in DIshTv account after 48 hours. And also it showed a Internal server error when i clicked "Pay" in tech Internet site. But when i confirmed from HDFC the transaction was done. Every one has the same problem in my office. Does DishTV has proper infrastructure?

    Now even after the amount gpt updated, package not renewed even in 48 hrs. How they will do business. They are horrible and intolerable.

  • Ha
      21st of Jun, 2007
    0 Votes

    How do we guys make this a big issue is what I'm troubled with. I have fought battles with dishtv over paying online,which never happens. I even warned them of going to consumer court. But still they don't change. So i wanted to change to tatsky. But tatasky says i have to buy the whole set again. If the government doesn't encourage interoperability, how will customer service improve.

    Unless the system change where if i don't like dishtv, i go to tatasky and vice versa. These people will not improve the customer service. They know all they have to do is make the customer spend 4000 buying the equipment and thats it... they don't even care after that as they know indian consumer cant spend 4000 again to buy new service and the courts in india are helpless.

    My cable guy was better. Regretting for switching to dishtv.

  • Ra
      23rd of Jun, 2007
    0 Votes

    There are some steps I could suggest.

    1.Lets go all out to tell anybody and everybody we know that they should not go for DishTv. Use the powerful medium of viral communications - use your email contacts.

    2. If there is some one who knows a lawyer - am sure sooner than later one would come along, once we email to all we know- we could seek his help to nail these bas...

    3. Call our cable operator and tell him to go to all his clients and let them know of our experience with DishTv (Tata would be no different). We can be the spokes people for the cable guys.

    4. Lets all also go to all the newspaper websites and write down our complaints. Seek all formats to create a huge stink - we can collectively sink these guys.

  • Da
      27th of Jun, 2007
    0 Votes

    Being employed in Service Industry, I am surprised on the services offered by Dish TV. A Dish TV connection was installed at my place before 6 Days and was supposed to get activated within 24 hours after its installation as assured by Local representatives at Lucknow. So far we have not received any input from dish TV customer services. Now I am feeling cheated by Dish TV and would appeal to every one to never purchase Dish TV. I would like to invite some other customers with me to sue Dish TV officials in Consumer Forum. I would initiate my legal proceeding in first week of July hence please join me so that we can stop Dish TV in taking unwanted advantage.

    I WOULD REAPPEARING TO EVERY ONE FOR NOT PURCHASING DISH TV.

  • Sa
      2nd of Jul, 2007
    0 Votes

    Who buys a Tata Sky is just a MAD fool like me. I thought TATA which was a house hold name in India for trust and Indianess would cheat Indians in such a bad way. All the promises and other issues with TATA Sky. Buy Tata sky when everything like ones mentioned below are resolved.

    1. I was promised that the Sun Network and host of other channels will be available in one month (January).
    2. All the channels being shown are decreasing by the day.
    3. Watching all 100 channels includes regional channels irrespective of language you know.
    4. Package the costliest and just a waste
    5. When asked over the phone to Call center he just says TATA Sky has never promised channels will be shown.
    6. Its easy to take Tata sky but cannot come out of it.
    7. You have lost the relationship of the cable operator who would listen to your woes if not resolve it.
    8. The Call center just say TATA sky can be transferred to any of the friends.
    9. Packages not at all lucrative and end up [buying the whole package of Rs.300
    10. Maximum Cable operator charges is 250 for all the local channels.

    Think 1000 times before you buy a TATA Sky or Do not go for TATA Sky.
    You have many other options. Better to be with Doordarshan’s DTH. DD Direct Plus. Totally free!

  • Pr
      28th of Jul, 2007
    0 Votes

    This is Dish TV - Think before choose...

    1. Activation after Install - May be more than one week even after your repeated request.

    2. Disconnections unlimited

    3. Service - Never reply emails , calls attended rarely.

    4. Behavior like Government employee.

    5. Charges more than cable operators.

  • Im
      3rd of Aug, 2007
    0 Votes

    I am sherzaman from Pakistan now a days our cable operators install dishtv which was blacklisted but now these are 100% working on cable and when i can check it on the site of dishtv it shows block in piracy.

    How it can be possible can any one help me ?

  • Vi
      11th of Aug, 2007
    0 Votes

    There is no Customer Care Deptt. in Dish TV. I am subscriber of Dish Tv since last 6 months and suffering from various ill services of the co. which are quoted here.

    1. After installation, my subscription started in a week, as against promised 1 day by the dealer.

    2. After just 25 days of activation, my Set Top Box stopped working with no power in it. When complained to the dealer and the Customer Care, I was told that the old STB are being replaced by the company with the new one due to technical fault. I deposited the STB with local service provider and promised to get a new in 3-4 days time. The same I could get after 25 days that too with rigorous follow up every alternate day.

    3. I was charged for these 25 days as well when i was out of service without STB. Complained for credit but as usual no response.

    4. Height of dissatisfaction : I paid my subscription with at par cheque in their local Sky Pack drop box. this was done according to info provided by the customer care. The payment was dome by account payee cheque favoring Dish tV India Ltd. and has been debited from my account. The same is not reflected in their accounts records and my subscription was deactivated due to non payment. When complained (I think I have made highest no. of calls to Dish TV CC in my teletalk history of last 15 years), i was said to fax ot mail scanned copy of bank statement reflecting the payment. I did so on the given ID, and surprisingly the response came from the CC deptt. that we are taking action on your complaint. After 15 days of the confirmation mail, the problem is not resolved and my services are deactivated sine last three months till today.

    What lousiness one can expect from a service oriented company.

    My sincere request to all the readers think THINK TWICE BEFORE BUYING DISH TV, because the decision of buying it though Thoughtlessness.

  • Du
      10th of Sep, 2007
    0 Votes

    I am fed with DISH TV's customer care. I am trying to renew my subscription from one month. Still i am not able to do! When i register in their website , it gives a confirmation number and says that login will be sent to my E-mail. I never got any E-mail from them (not even confirmation mail) . I tried registering again (at least 4 times i did) No Use !

    I called them up to the number given in their website for Southern region! ' Incoming calls are restricted for this number' thats the message i got ! I couldn't reach them in any of the number !

    I sent a mail to customer care . I was happy to see the Automated acknowledgment that my query will be responded in 24 hours ! I never got any response !

    If you expect better customer care service , never go for DISH TV

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