India - 201301
I have paid for the connection however am still not receiving any signal. the customer care refuses to help, i have called multiple times. The only response i get is wait for 4 - 24 hrs, they fail to address the fact that i have waited for more than 72 hrs!!! Anybody interested in buying a slightly old (hardly used, no thanks to me) dish tv...
I have subscribed for a scheme called 'dish maxi - new Delhi. At least 19 channels i am supposed to get under this scheme is showing 'conditional access' call customer care center. Now all channel has been closed by dishtv, nevertheless i already paid all amount which given by call center. I have called many times in call center but problems not resolved till date. everytime get the promise that it will be set right within 24 hours. But nothing happens. My dish tv no is [protected] & complaint no is 6968777 &7006679.
I have paid about 2000 Rs during March2007 through ITZ cards. Even though i could not see Z network channels through Dish TV. I have re-downloaded my set top box.For that I have paid 150 Rs. extra. My previously purchased ITZ cards were not being credited.
Hence during last one year I have lost more than rs.3000 and even I could not see DishTV network.
My VC no is [protected].
I would like to bring to the kind notice of the board that I have purchased dish t.v. about one and half...
My bad luck i through my hard earn money for buying a dish tv, i have contacted to all concern person either dish tv people or dealer person, still of no use, when contacting at dealer point he says, tell us ur dues, to get the dues you have to go through the online site of dish tv, any how i try to log on there but still ever after 30 days waiting for the user name and password confirmation.
Second my dish tv is not even showing free to air channel, i dont know these dish tv people comes under Indian rules or not.
My dear friend i suggesting you not to waste ur money purchasing a dish TV.
P R Singh
I bought the dish TV connection on world cup offer March 19th 2007, i informed the dealer to activate the STB, he said he will do it and he did not do the activation. After so many calls and follow up with the dealer and customer care center in Chennai as well in Pune i got my Dish Activated on May 7th 2007. On june 16 2007 morning i lost all the channels i called up the customer care center they told me i have to Rs.2630 to get my dish TV activated. As i already mentioned earlier that i bought the dish TV in world cup offer with free subscription for 6 months. I am every day calling the customer care in chennai & pune to activate my dish TV they say it has gone to the concerned department, but till now no action has been taken it is almost a week now.
I have lost my money... I am behind Dish TV India to activate my connection but no proper response from them
I need to sue a case against Dish TV India.
I am having persistent problems with the Dish TV at my home.
I had bought the DISH TV in Chennai from Sony World in Feb end and initially itself it took a week for the guys to come and install the Dish. Finally when it was installed and it has not yet been 3 months and I have had the Dish TV conking off twice with the "No Signal Found" problem.
The first time it got fixed in 5 days and this time around for the past one week, there has been no resolution. The service centre guys came once and promised to come the next day and have not yet turned up. Saturday, after a lot of coaxing and following up, a person showed in the night and said that the "Clamp" was gone and will come on Sunday and as expected he did not turn up!!
I am frustrated with the quality of customer service that DISH TV is providing and I must say that this is really appalling how they expect to be a great provider with such a poor servicing network. I used to think that SCV is not a good option but the way things are going, I think it makes more sense to be with SCV.
I have also lost 15 days in the free 6 month WC offer thanks to these problems in the DISH and I will be the one to pay for no fault of mine. I do not know whether DISH TV will take that into consideration but considering the experience, I am sure they WILL say that it is not possible to re-reimburse and it is my ill fate.
I would want to talk to a senior person who can help me out or better explain why this is happening in my case. I am not saying that you should resolve my issue in 24 hours, but I would like more pro-activeness and responsiveness - atleast a call a day saying that there was a major pressure and so we could not turn up. Services is a tricky industry and satisfying a customer is an art and am sad to say that DISH TV service guys are really novices at that. Hope that they improve as it will be good for them only and their future customers
As for me, I have decided that I will not recommend DISH TV to anyone asking me and will give them an offer to take mine if they really want the DISH TV
I had taken a DISH TV VC card in January 2007 for 6 months free in CAS affected area of Vasant Kunj. They...
This is to notify you that dishtv services have been stopped despite making a payment of Rs.900 for the month...
We had a strong wind in Ghaziabad on Sunday i.e. 6th may'07 evening. That was enough to kaput my 2 dish...
Dish TV is using all dirty tricks for fleecing the customer. If customer wants to see only free-to-air...
I happen to be one of those hapless consumers in India, who has been really taken for a ride by DISH TV India as also its dealers and the so called Customer care.
Dish TV India apparently believes in the real definition of KUSHT MAR (alias Customer, in their parlance). I had paid one of the Ahmedabad's dealers a sum of Rs 4,115/- for installation of a Dish TV Connection at my residence. The Dealer made it a point to encash the cheque right the next morning at 10 : 05 AM (right about the time the banks open) however, on his own sleepy pace and after a lot of cajoling, landed up with the Equipment on 14th April, and that too after a lot of cajoling and coaxing. I thought that my ordeal was over, but alas, little did I know that it was only a beginning.
Even after a lot of chasing with their customer care as also with the dealer, till date (25th April), the sloppy company has not yet activated the Connection. Mr Dealer has now stopped taking my phone calls and the Customer care cares too hoots about ones complaints. I made it a point that the Customer care gives me a complaint number also, but even after lodging a complaint and getting the number on 15th of April, they have hardly done anything in this regard and i still have their Equipment installed like a White Elephant in my house without any activation. This despite the fact that the Customer care executives, in their own sweet glib talk, keep on boasting that the connection gets activated within 24 hours of the Connection.
So poor is their follow up on the grievances that the customer care doesn't even give an automated response on its official Customer care email ID in response to the mails sent from the Customers End.
With the kind of poor response the firm gives to the Customers, I would advise all the prospective Customers to be wary of the services and the tall claims made by the Company. Its been 15 days that the money has been paid and there has been no service activation at all at this end.
The Customer care is poorly organized and there is hardly any follow up on the same at Dish TV's end.
Complaint against dishtv india Dealer code 18421, dealer mob no. [protected]. My dish tv's all paid...
I would like to bring to the kind notice of the board that I have purchased dish t.v. about one and half years back by paying 4200/ rupees and opted for telugu channel package. After one year, I opted for monthly payment of subscription and had paid the same for 3 months. During 3rd month the telecast was stopped without any default from my side. I immediately contacted the dishtv, they informed that their records were not updated and would restore the same within 24 hours. The same was restored after 24 hours. The subscription rates were enhanced and I was never informed of the same. So far, I have not received even a single communication from dishtv either for my bill payment or for any other matter. I got vexed and contacted dishtv and asked them to telecast only free channels, which are mandatory as per the norms of government of India. The free channels were aired for some time and stopped. When contacted they said they told that they would not telecast and spoke to me in a rude manner. I told them I would proceed legally for which they asked me to do whatever I wish to do. I sent a legal notice through my advocate on receipt of which they had started telecasting the free channels. And now, all of a sudden again they have telecasting the same. This is very poor service from Dish Tv in India!
I have been trying to get my channels activated for the past 3 days and every time i talk to their service center I'm told it will take another 24 hrs.
All you people trying to subscribe to the DISH TV service, please stay away. They do not have a proper complaint management system. The guys sitting there are just playing with some tools and have no clue whats going on. They don't care if you are getting the service or not. Every time you want to talk to their supervisor, you are told they are busy. And they will call you back. No one has called back since last 3 days.
I seriously would not recommend their service at all. Its just a nightmare. Just try calling their customer service number and you would know what i am talking about.
I have moved from Gurgaon to Hyderabad. I am desperately trying to contact DISTV call center for installation. They promised big things like moving is piece of cake etc etc. Now, I talked to them on 1st of March, they said someone will contact me within 24 hours but, no one turned up yet.
I tried the call center number [protected] , [protected]) and no one is picking the call (either it say sorry phone busy or sorry no one is picking up). First time faced situation like this.
After continuously trying for Five days, I called the Noida number (STD for me). Someone pickup the call when I asked him why no one turned up answer was, wee have sent it to dealer they did not come, what can we do?
Huh what can we do means? He then told me he is forwarding my call to senior executive. I waited for 3 minutes no one picked up the phone.
In this duration I have sent them two mails but, did not get any reply. See the mails below. Don't go by the promises this is first hand experience of buying DISHTV and moving with it. It's horrible. I am going to through it and take some cable service or might give a try to TATA SKY.
I am DISh TV subscriber VC number is XXXXXXXX. This is a new connection installed in Gurgaon in October. In December, I was suppose to move out of Gurgaon. That is why I did not make the payment. I was not sure whether I'll continue with DISH TV or not.
Now, I moved to Hyderabad and fixed my mind to continue with DISH TV. I talked to one dealer last week Ravi Electronics, Koti, Hyderabad (Ph - [protected]). He asked 300 RS for installation. That was surprising, as DISH TV claims 200 for installation and that was the charge in Gurgaon. Here in Hyderabad it seems dealers lobby exists.
I agreed for paying 300 RS, finding no alternate as other dealers also quoted the same amount. Finally after two days, he sent one person who couldn't do the installation because he came without drill machine. By the way, that person was looking like completely untrained person.
Then two days back on 27th Feb 07, I talked to DISH TV customer care center [protected]. Got the complain number XXXXXXX. I was told within 24 hours engineer will come and install the DISH.
About payment, I told the customer care executive, the moment it gets installed I'll pay for my subscription. As your engineer shall give me the feel of service provided by DISH TV. Now it's more than 48 hours no one contacted me.
I am trying the above number since yesterday (28.02.07). either it shows busy or no one is picking up the phone? I got another number from net [protected] but, faced the same response.
Are you guys suppose to reply or not? Today, I called your noide number (STD call for me). The customer care executive simply asked me to hold while he transfer the call to senior executive. Because, I asked him whose responsibility was to track the dealer and send a person to my place for installation. He transferred the call I waited for 3 Minutes no one picked the call.
Now, it's time. I should tell you that I am going to drag DISH TV in the consumer court. This mail shows I am trying to contact DISH TV desperately but, not getting any response from DISTV.
I had subscribed a dishTV set through one of my friend from India in November, 2006. After 3 months of smooth viewing I paid the annual subscription charges and soon after that from Feb.'07 there was an automatic software upgrade programme that kept appearing on my TV. On the first day of the upgrade it took a few minutes and all programme started as usual. Soon after a week of the first upgrade, a second upgrade began and continued for more than 8 hours when I had to switch off the system. Thereafter, an error in upgrade kept coming on the screen and the automatic upgrade began and continued for another 12 hours.
When I called up the Noida centre, they checked my VC and confirmed that there is an error in my system and I have to take the box to my dealer for physical upgrade. It is definitely impossible to carry the box all the way to India for the next 6 months.
My question is why doesn't the system inform us about the next upgrade through some text and how long will that take. I have already lost the six months of my subscription now until I carry this box back to India. Will DishTV take responsibility for this occurance and renew my subscription for another 6 months until I start using it again.
I will now definitely not recommend this to any of my contacts. This is a pure harassment of customers.
I’ve been looking for fora to share my anguish over Dishtvindia’s service so members are aware of...
I had my VC valid till 31-12-2006, and from their internet portal they had advertised that any one can renew 60 days prior. So I decided to renew on 11 Dec 2006, for one year. I must be renewed till 31-12-2007, but these officials renewed my VC wef 16-12-2006 for one year till 15-12-2007. How can my VC be valid for two payments from 16-12-2006 till 31-12-2006? They give no satisfactory answer and say their system cannot allow.
Also their Package DHCP Dish next Dec 2006 shows 2393.00 Rs for one year. I had paid Rs 3193 Rs for some additional channels. They have not activated my additional channels but claim I still owe Rs 343 to them. Isn't it atrocious? Where is my 1143 Rs. They cheat!!
Least of all they are discourteous over the phone and don't reply to my numerous mails and their web complaint portal.
I am fed up with their response and so I voice this in this forum.
I am DishTV subscriber. I was unable to view some of the paid channels and I telephoned on 19.1.07. My...