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DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:21 pm EDT
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DISH Network told I was rec a refund, now I owe $191

I canceled my service with dish on 04.06.10 after being with them for 7 years. I was told on that date by the woman I canceled service with that after returning the equipment I would be credited $37.40. I called on 04.15.10, after receiving an email that they had received my equipment back, to verify when my credit would credited to my bank account. Spoke with alan an account specialist and was told that I would receive my credit with a week to a week and a half. I've never received this credit. I called them today 05.12.10 spoke with kristy (Csr) & michelle (Supervisor) that I now owe $191.00. I don't have a contract with them, it expired 5 years ago. I changed service because they started nickel and diming me with charges. I never get a person who speaks fluent english; i've had problems making payments thru their website. I've had trouble making payments thru their phone system, so I always have to speak with someone. I had a horrible time with the local installers last year. They put my dish in a place where a palm branch constantely disrupted the signal. I had them out here so many times they refused to come out any more. Dish had to send out one of their acutal employees to finally put the dish on the roof. When I closed my account they tried left and right to keep me. I've also googled complaints against dish network. They seem to be notorious for tacking in an early termination fee and i'm not going to be bullied by them!

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mikeh_dish network
Denver, US
Feb 07, 2011 8:19 pm EST
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Hi debbieoleary my name is Mike Houston of DISH Network, I am very sorry you had a bad customer service experience when you called in. I was going over your post and noticed that you were due back a credit and did not receive it, and you had a final bill of $191.00. We at DISH Network want all customers to have good customer service when they call and talk to a representative. At the time of you closing out your account we send boxes with prepaid shipping labels and after we check the equipment and make sure the equipment is ok we will send a final bill or return the monetary credits. I will be more than happy to look at the account for notes and dates and any information on the return of the equipment, I will need your account or phone number to check this for you and I will leave my e-mail so you can contact me directly. Michael.houston@dishnetwork.com

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9:43 am EDT
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DISH Network cancelling service - terrible experience

Dish network has terrible customer service! I sold my house and moved to an apartment - this was the only apartment they had available! But it does not face in the direction that will allow signal from my dish, so I needed to cancel it. Well, after calling to cancel, I was notified by "customer service" that I had 19 months left on my contract and the cancellation fee was $255! They would not negotiate, or allow me to pay monthly! I asked to speak with their supervisor and was told, "well, that is fine, but they will just tell you the same thing - the fee is $255".

I spoke with the "supervisor" - and was told, that I signed a contract and that was that, I had the responsibility and the canceled fee was due immediately! No negotiation, no ability to bill the fee monthly - no customer service! They don't care that I could not get signal in my apartment building - it didn't matter! Dish network is terrible - do not use them!

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TommyF@DISH Network
Littleton, US
Jan 18, 2011 4:40 pm EST
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Hello newtokr, my name is Tommy Faust with DISH Network Executive Offices. I read this and am sorry for the trouble you experienced there. I would be glad to look further into it if you still require assistance with this, just email me at thomas.faust@dishnetwork.com.

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7:51 pm EDT
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DISH Network unfair business practices

I never had dish network, in my life, one day i got a with drow from my bank for $600.00 i called the bank, they got my money back, it semied my daughter had used my bank card to get the system, well they contacked me, i had to get the reciever and send it back, and they would give me back my money my daughter was in the hospital so i went to her house and got the systems when i recieved m y shipping labels i sent the stuff all back this has been 2 years ago or longer, well today i got bill from afni, for dish network dept 0063 palatine, il, [protected] for $806.51, ok i never syne nothing my daugter syne her own name and they got the stuff all back so how can they even have bill and for someone that never owen dish network in there life time im pissed they have it in the creted buirel come on this isnt fare.

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KIMESCO
Denver, US
Dec 26, 2010 7:47 pm EST
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Hello my name is Kimberly Escobar with DISH Network customer support, I apologize for the inconvinience you have experienced with DISH Network and wanted to tell you I would be more than happy to help you with any issues you may still be experiencing. Please feel free to contact me directly at kimberly.escobar@dishnetwork.com if you have any questions or concerns.

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1:59 pm EDT
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DISH Network bait and switch

They send out a mailer that advertises free hd dual dvr. When you get your install they come with out it and say they only have standard equipment and you have to call to have yours switched out. When you call they pretend you never ordered it even though its included in the ad. They will not give it to you without a $100 upgrade charge. They say it was your responsibility to specify it in the order but the ad doesn't say that anywhere. Even though I made it clear the reason I was calling on the ad was because I was happy to see I would get that free upgrade to a hd dual dvr. They automatically give you the other free stuff like 3 month of showtime and hbo which by the way will charge you after the free period is over if you do not call to cancel! We shall see if they really cancel it and charge me anyway. They are definately a terrible company to get service through!

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Robert 1950
Bentonville, US
Feb 07, 2012 1:47 pm EST

I went with dish because they offered the big ten network in package, A few months later they took it away and offered me a package that i would have to pay extra for if i wanted the Big Ten Network. This is a sleazy business.

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frederick judd
,
Sep 14, 2007 12:00 am EDT

I received two advertisements, one in the mail and one in the post and both were promoting the 100 channels from Dish Network for 19.99. When I called the numbers on the advertisements and gave the code, I was told that the promotional was no longer valid. How can it pulled that quickly? But I was told that I could get a great deal for 44.95. I said that I would take my chances with the FTC and Attorney General. I did get a call from the complaint department and I could get the 19.99 deal but would have to pay an extra $5 for local channels, $5 for the second receivers a month. In addition, I had to have hard wire phone service to plug the system in or it would be another $5 a month. In the end the system would be $29.99 a month, cheaper than cable but with a company that has a sour reputation. I don't like paying the high cable bill but I'm not going from the frying pay to the fire.

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karllutz
Kennewick, US
Sep 03, 2011 5:29 am EDT
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Dish Network sold me a 2 year service agreement on thier satellite TV service. When they installed system it was not even close to the agreed upond system even though salemen repeated the order 4 times. Doesn't matter. I am out of look because they need $100 more fore hardwear they sold me. My problem that they were wrong. When wanting to cancell my 4 hour old contract for them not doing what we agreed upon, I was "disconnected" Very dishonest company

Mark H DISH Network
Mark H DISH Network
Englewood, US
Feb 08, 2012 4:13 am EST
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Hello Robert 1950, we can review what occurred with the set up of your DISH services. Please email me with the DISH account number and receiver number (press menu on the remote twice).

Thank You

Mark Haakenson
Internet Response Team
DISH Network LLC
mark.haakenson@dish.com

MikeL DISH
MikeL DISH
Denver, US
Sep 06, 2011 8:39 pm EDT

Hi there, karllutz! I saw your post and would be happy to help you get that resolved! It sounds like there may have been an ongoing mix-up on our end about the equipment you requested for the work order. I know how frustrating that must have been for you! I would encourage you to email me your account number so I can look into this and get it taken care of. My email address is michael.lemar@dishnetwork.com.

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netprowler
, US
May 09, 2010 2:07 am EDT

I totally disagree with your negative posting towards infinitydish.com I ordered dish network service on April 30 2010 from this company and had next day installation. I clearly explained to the rep the model of dual HD Receiver and witch dish packaged I wanted and received exactly what I ordered. however there's a one time $49 charge. everything they offer is clearly explained in their terms and conditions page. people should take the time and read terms and conditions and if they have any doubts ask the service rep to explained further before placing the order then later act surprise by whatever charges they feel were cheated on. I HIGHLY RECOMMEND this company. and yes its your responsibility to call dish and cancel anything they give you free for 3 months or whatever period the free offer is for, otherwise you will automatically get charge for next months service, that's just plain common sense. posted by frank, Los Angeles, Ca.

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10:49 am EDT
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DISH Network pay and rental

HELP !
Good morning, I am Narvin Tunstall whom live at 2809 Newcomb rd Albany Ga. 31705. My phone number is 229.483.0383. I requesting that AT&T investigate
my communication bill with Dish network. The account is set up in my wife’s name Anita Tunstall with the security number of 2163. This action stated in January went I have this great I deal to up grade my Dish network to HD for
greater service. I called Dish net work in January this year to purchase one HD
receiver. The Dish represented informed me that the installation is free, but the box will cost you $ 253.00. I paid for the cost of the box which were $ 253.00 from my credit card ending in 6984.The Dish network represented told me that my balance is now 0 cent, and all of the transactions with be posted on the next AT&T bill. Time went by and no posting or action and credits up to today.
Also, we purchase a standard received in February this year as well.
This receiver, I did not pay for it with my credit card, but was charged to our
AT&T billing account. This represented told me that he could not collect
payment from me, only to charge it on our AT&T bill. This is the problem,
a direct payment to Dish and not recovering credit on my AT&T bill.
Along with this, also I am bringing charged rent on both receivers and I am only renting just 1 out of 3 receivers. Went I call to speak to and AT&T rep they always transfer me to a Dish rep to handle my problem. The Dish rep tell me that
my Dish bill will be zero out on the next billing cycle, as for today our bill is still not accurate. Dish informed me that AT&T is not posting our payment once Dish post them to AT&T. I asked Dish to send me a copy of my zero balance bill, Dish told me that they could not do so because of the agreement with AT&T.
So I need this mass taking care of; I am paying in good faith, but AT&T is still billing me for the service and equipment. That last payment to AT&T over the phone the rep, she gave me a hard time taking the payment. I do not appreciate
her voice tone. AT&T please take action to correct this, you are the direct problem of the action. I am now paying 200.00 per as of March this year until is mass is taking care of and we are not the only ones and you know this too. This is not good. I am requesting full credit for the box that I paid for, credit for all late charger, credit for none box renters, and credit of paying too much on this bill.

This is my second request asking for this action !

Contacts [protected]@yahoo.com 229.869.3906 please

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Elizabeth Hall
Aurora, US
Aug 05, 2010 8:42 am EDT

I am LIVID with att and dish network. i have spent over 8 hours on the phone with them in the past two m onths. I am going to be filling a complaint with the BBB on both companies, and also a complaint with the state's attorney's office. i am also going to contact FCC to see what they can do. I have been paying ATT for our bundled service (att, dish and internet) since 2004. according to dish, they have not been receiving payments from ATT. i am done. with both companies. their lack of communication is apparently my problem and i am NOT happy with it.

someone needs to spend serious time investigating this situation. i have to wonder how many people have been 'double billed' and not noticed. this is ridiculous. as a consumer i should be protected from such deceitful business practices. fortuantely a few weeks into it i started writing down names and operator id's. i have been given the 'run around' by their employees, numerous ee's who have stated to me that a 'back room investigation' is being done...last night i came to find out from an dish 'loyalty' representative that this investigation doesnt exist.

as of last night my issues is STILL NOT RESOLVED as att was closed...the dish representative believes that i have been double billed...she was also the fourth person to tell me that but att is magically closed when i call...the rep also told me that dish and att dont bundle accounts anymore and this is one of the reasons why. IF THEY KNOW ITS A PROBLEM THEY NEED TO ADDRESS IT not dance around it.

this is ridiculous, absolutely ridiculous...and unacceptable. as soon as this issue is resolved all of my services with att and dish are being cancelled and i will never use their services again. if they are the only providers around i will choose to go without.

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8:45 am EDT
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DISH Network installation lies

I ordered my Dish network service in March 2010 through GWDISH. The order was for one dual room HD DVR receiver and one regular receiver. When the installer came to my home, he choose to install a regular dual room DVR receiver instead of an HD receiver. When I noticed the problem 3 days after the install I called Dish and informed them of the problem. Dish network representatives told me that since I am asking for an upgrade I have to pay $110 for upgrade. I told them that this problem is caused by the person who came for the install but the CSR told me nothing can be done now and if I choose to leave I have to pay approx $410 for early termination. So far I have talked with service representatives, their supervisors and also complained online but only to find that the customer service don't care now that I have signed a 2 year agreement. They are rude and very unfriendly. GWDISH agrees that the order was for an HD receiver but dish is not ready to acknowledge what GWDISH says.

My TV only allows one AV connection and one S-video connection. Both are being taken by the dish receivers. If my kids want to play wii they have to wait for me for the evening so I can change the connection. The same goes for connecting my PC to my TV. I always have to switch cables which is very very irritating especially when I have to deal with the receiver that I didn't ask for.

I will somehow manage to finish my 2 years but will make sure that none of my friends or anyone I know ever join dish network and I for sure will never ever look at dish network.

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12:41 pm EDT
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DISH Network do not honor agreements

Subject: 5 yr customer calling it quits
>
>> Feb 2009 I renewed service for 24 months at a rate not to go above
>> 42.00/mo Was informed notes to this effect being placed in my permanent
>> notes section of my account and advised I needed to phone back at end of
>> first 12 month period to remind dish of this service agreement ( since
>> your computer system would only do 12 months at a time ).
>>
>> After several days of phoning, on hold for 2+ hours at a time followed by
>> several disconnects. I finally phoned and spoke with a supervisor, then
>> her supervisor who informed me there were no NOTES and the original
>> service agreement would not be honored. WHAT?!?
>>
>> Filing with the FCC, seeking legal recourse as I will no longer do
>> business with Dish and making it clear everywhere I possibly can of this
>> deception.. Hopes of saving others from deceipt and aggravation.
>>

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6:47 am EDT
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DISH Network scam

I called Dish Network Technical Support for an issue with my Dish DVR 522 box. In the end it was determined that I would need to replace the box. In order to receive a replacement, I would be charged $15 for a replacement to be shipped. Being a long time customer, I asked that they waive the shipping cost. They would not. I then decided to cancel the service instead of paying the shipping fee for a box that has had numerous issues from what I have found online, and I didn't want to get into a situation of paying $15 every time the box went bad. I was told I could pay $6 a month for a service contract, but I declined. In the process of cancelling, I was told I would be charged $15 for shipping if I used their label, or I could use alternative shipping methods which would still end up costing me. $15 is not much, but it is just another cost Dish Network is trying to squeeze out it's customers as they cancel. Any thoughts I had of re-using them in the future are now gone. I see how they truly operate, now. I paid the $5 lease fee for the DVR box for 4+ years. They have made plenty of money on the DVR box. They own the box, they should pay the shipping if they want it back.

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Jean
, US
Sep 09, 2010 11:43 am EDT

I had horrible experience with Dish Network and badly wanting to sue the corporation for their lack for service and the hardship they cause for its customers.

On 11th Aug 2010, i ordered for HD service. A tech from Dish came in and swapped by Digital receiver with HD receiver. He had called dish service desk to confirm his job and asked me to confirm my renewed 24 month commitment with this upgrade. I did.

Today, when i reviewed by bill i saw a PPV programming (some wrestling show) billed to me for $44.95. I did not order this.

When i called Dish their customer service was rude and they said they cannot do anything about the charge and i am the one who ordered this on 11th Aug (same date and time the dish tech was here installing the HD receiver). They even said I have to PAY and i dont have any other choice.

That sounded ridiculous. First they alleged me that i am lying and second they said i dont have any other choice other than paying for this service.

This all looks like a big scam for me. I have already spoiled my 4 hours of my long weekend, and have decided to take this issue to all possible extents. This sounds like a big scam and for me personally it is ethical issue, Dish has alleged me that i am lying and want to prove myself at any cost.

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samanthablakeman
Vancouver, US
Oct 26, 2010 1:15 am EDT

We scammed by dish contractor. We met dish contractor on Clark County Fair and they use promotion free mini laptop with sign up dishnet work. The dish contractor came to our house to set up on 9/9/10, he said we had to wait 4 to 6 weeks. The mini laptop will ship to us.
We been waitted for 6 weeks still has no mini laptop. So we called them, the guy named Troy said to contact his brother, we called at least 20 times but he always voice mail never call us back either. We contacted dish net work but they said they can't do anything about the laptop because the contractor is a third party.

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mikeh_dish network
Denver, US
Feb 07, 2011 6:53 pm EST
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Hello Irvin my name is Mike Houston of DISH Network; I do want to say I am sorry there were issues regarding the equipment. I was going over your post and seen that there were problems with your 522DVR receiver, what we do is go through different test to make sure the equipment is working correctly. If the receiver shows us it needs to be replaced we will do a Return Authorization for the return of the receiver not working and send out a new receiver. If our customers do not have the service plan we let them know to ship the receiver back there is a $15.00 fee, with the service plan it will ship for free when it’s replaced. When a customer closes out the account for the return of the equipment we send a $15.00 shipping label and we do let them know they can use any other shipping method of your choice.

BeckiB@Dish Network
BeckiB@Dish Network
Englewood, US
Dec 22, 2010 1:39 am EST
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Hello, my name is Becki Barned. I am with Dish Network Customer Service. I am sorry for that charge. I would be more than happy to look into this for you. If this has not already been resolved, please email me at becki.barned@dishnetwork.com so I can look further into this for you!

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9:20 am EDT
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DISH Network beware of the "processing fee"

My husband called in to Dish TV to inquire about the new special they were running for $19.95 per month. After getting some information from them the representative on the phone asked for our debit card number and his SSN to "hold" the order until we had sufficient time to see if we could get a dig permit to install the dish. Despite the advice I gave him to not give any of that information until we know for sure if we can do it or not, my husband gave them the requested info since he was under the impression that we were not going to be charged. However, we were charged a fee of $49.95. We called to tell them we couldn't get the dig permit because of our housing situation and they would not refund the fee despite the fact the representative told us he would. After much debate for about 30 minutes - with them telling us it's a "processing fee" for, I guess, just talking to them..., Dish said they would pull the tape of the call and listen to it and call us back. They didn't call us back for about three weeks, but I noticed we were refunded the $49.95 today. We're very grateful they give us our money back, but a word of warning - don't trust Dish TV when they say they won't charge you - they will charge you a processing fee just for talking to them.

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Ray1221
Anchorage, US
Jun 01, 2010 1:45 pm EDT

I am on the same boat, the supervisor i spoke with informed me this "process fee" was for the workers to go out to my house and install the equipment. VMC satellite told me that "every" retailer charges this fee. Basically what im being told is that, if you call a retailer to enter data into the system you will be charged a 49.99 fee for that service. This is ridiculous what company do you know handles business like this? Comcast? Direct TV? I think not. Very unethical business if you ask me. I am being told to wait for a 72 hour expedited dispute. I did not receive any service in return, i cancelled my service after this kind of shady business. I hope to find more resources about this kind of business. Hopefully someone who knows more information can file a complaint with the BBB about this.

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8:41 am EDT
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DISH Network billed for them replacing their own defective equipment?

On March 2, I wrote a complaint letter to Dish Network regarding not getting assistance with a HD DVR that continues to have recording errors. After two weeks with no reply, I was faced with having to call or write again or to just give up. I chose to give up and decided that I would keep an eye out for the next promotional offer from Direct TV.

On March 22, I arrived home to find that UPS had delivered a replacement DVR. I would have refused it if a signature had been required, but I was not given that option. Today I looked on-line to get the phone number to call and noticed my balance due was higher than normal. When I pulled it up, I saw that I had been billed a $15 delivery charge.

I called customer service and spoke with Jessica (ID: FSS). I explained to Jessica that no one had ever replied to my letter and that I did not want the replacement DVR now. Additionally, I told her I never would have agreed to having the DVR sent if anyone had replied and advised me that there would be a $15 charge to replace YOUR defective equipment.

Long story short is that Jessica told me "too bad." It did not matter to her that I was never advised about the DVR shipping fee. When I told her that I was considering canceling my service, she said okay but that there would be additional charges to send the equipment back. I was incredulous and asked her if she seriously would let me cancel and walk away over a $15 charge and she said yes.

So, Jessica wins. Having been with Dish Network for seven years at this house and four years at my previous residences, I am unhappy to realize that I have little value to Dish Network. What I find exceptionally annoying is that I have been paying over $120 a month only to be told "too bad" when I call for help and assistance.

I am going to just roll over on this one and accept that it is just too much trouble and time for Dish employees to treat me as if my business is appreciated. Jessica did a really good job of letting me know that it is not.

I will be calling to arrange cancellation and will pay to have the equipment returned, but it will be the last dollar Dish ever gets from me. And, I will be publishing this letter to every consumer advocacy website that I can find, as well as copying every Dish executive. Please note to NOT cancel my service based on this letter. I will cancel in my own time once I have arranged for Direct TV to install my new service with them.

It is wonderful that Dish is on a roll and that the company no longer needs the folks like me on which the business was built. The company stock is back in the $20 range and things are great for Dish. I hope someone catches on quick that it will not remain so if your highest paying customers are allowed to walk away over a $15 charge.

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mikeh_dish network
Denver, US
Feb 07, 2011 6:13 pm EST
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Hello Oldy my name is Mike Houston of DISH Network I am very sorry you had a bad customer service experience with us. We at DISH Network want every customer to be satisfied when they have an install or call in for tech support or billing questions. When you called in about your DVR receiver the troubleshooting determined it be replace, so what we do is setup a Return Authorization for the defective receiver and replace it with a new receiver. If a customer has our service plan it allows for the shipping and replacement for free on receivers and remotes, the service plan fee is $6.00 a month and without the service plan the cost of the shipping of the equipment back being replaced is $15.00. I would be able give you a clearer answer on everything, I would need to look at your account either by account or phone number. I will leave my e-mail so you can contact me directly. Michael.houston@dishnetwork.com

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12:32 am EDT
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DISH Network service charge for incomplete service

Recently Dish Network seems to gotten new "Customer Non-Support" management. I have been a Dish customer for 14 years and have to now look for alternatives like AT&T Uverse or Direct TV. Seven months ago, the customer support person came and was not able to complete part of service because he was too fat to be able to to attic. He said some one else will come and complete the service. No one came. Every time we call Dish, it takes hours to get through the machine and also since this non working TV was in the basement, we did not dare to waste one hour. Today I had to call them because the also made some changes to on-line accounts so I could not login. They changed my billing to on-line only without permission and so I was not able to see the bill for long time. Now that I had already spent my hour with the billing department, I told them that the previous service job was not completed, they said, I will have to pay another service charge because we did not call earlier. The supervisor was able to verify from the previous tech note that the service was not completed. But she said, it is customer's job to complain. But since you did not complain within 60 days, it will be considered a new call. I have a home service plan with Dish that meant that I didn't have to pay if there was any problem. I still have that plan. But Dish on its own changed the plan (without notifying me of the change of terms) that with the plan the service calls will cost $15. This started one month ago. They also change several other charges - all without notifying. It is the customer who is supposed to look at the bill and ask if they are not happy with the change. I would like to know if there is a government agency that looks after such consumer abuses. Where I can complain about changes of all these monthly fees and terms of service without notifying the consumer. Then even though their notes say that the service was not completed, the will not complete it until the customer calls again.

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mikeh_dish network
Denver, US
Feb 07, 2011 5:48 pm EST
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Hello Neelu Jain my name is Mike Houston of DISH Network and I want to say thank you for being a customer for 14 years, and I am very sorry you had a bad customer service experience with us. We always put customers first and want them to feel all their questions were given the proper attention they deserve. When our technician comes out to do their job if they are unable to finish or complete the work themselves they will setup a new date or have the customer call in. We have updated our automated system to be more customers friendly and to allow our customers to navigate to the prompt they need. With your Online Account with us we were able to make login easy and if password and login were forgotten we make it easy to retrieve your password or online ID. At DISH Network, as with other companies, there are changes through out the year and here at DISH Network we always notify all customers via e-mail or postal mail a month before changes. I would be more than happy to look over this with you and check the account summary and notes to make sure everything is correct, either by account or phone number I will leave my e-mail so you can contact me directly. Michael.houston@dishnetwork.com

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DISH Network - dish network pay per view fraudulent charges

Didn't notice the charges because of electronic statemet delivery. (Changed that to regular mail) Spent most of my sunday on the phone with dish network. Spoke with 2 reps & one supervisor. Advised to lock all dvr's (Tv's-each remote). No time available for pay per view movies, because they run all day. (Total 2 in 3 months in one statement) december...

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DISH Network lies and steals

Dish Network is all about bait and switch, stealing your credit card number and using it unauthorized, promising to fix problems and then having the original problem pop up a couple months later ...causing you to waste your time to TRY to fix it again! I originally got Dish with a "Gold HD" package, "free activation" and a package that would "cost me $42.99/mo for the first six months" then "$77.95/mo for the remainer of the two-year contract." I verified with "Daniel, " the salesman, THREE times by repeating my query that that was the price. Well, that didn't happen. They billed me a $50 activation fee ..and then they used my credit card number to sign me up for other services that had nothing to do with Dish network, repeatedly charging me $19 every month. I had to cancel the card to stop them from stealing from me. It didn't stop there: After a couple months, my $42.99 was up around $90 and then drifted above $100 per month. When I did the online chat and then called them, I wasted SEVERAL hours attempting to get them to abide by the contract. Their "excuse?" They aren't bound by any price they quoted ...but *I* am bound by a 2 year contract to pay them "whatever" they want me to pay. Homey don't play that! I made it a point to track down the corporate office in Colorado--their number is [protected]--and wound up talking to a high-level but just as incompetent "corporate customer service person" by the name of Shelley Cruz (when you call the above number, enter her extension, 53482, after you get the answering system. Shelley promised the world, offering to "fix" the problem and did--for ONE month. Now, the bill is back up to $95.98 (remember, I am supposed to be paying $77.95) and, of course, she won't call back! Her voicemail says her schedule is from 3:30PM central to midnight so, you'll just have to get her when she's in, I guess. So, let's review: 1. Do NOT give Dish a credit card number unless you are willing to cancel it--to stop them from stealing from you! 2. Do NOT expect them to maintain the contract of what they agreed to! 3. Expect the price to change--read that "go up"--every month without reason. 4. Expect to waste as much time as they can get out of you to NOT solve their ripoff billing practices. 5. Even when you THINK the problem is solved, do NOT think the "solution" will last more than a month. 6. Expect to waste more time in the future--could it be EVERY month for the rest of eternity?. 7. Don't expect Dish to work when there is even the slightest amount of rainfall. 7a. Snow or freezing rain? You'll need to get on the roof and clean off the Dish (no TV until you do!). 8. Know that you will do what I am doing now ...writing about Dish Network Bait and Switch--and credit card fraud--online. 9. Good luck with these low life's!

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mikeh_dish network
Denver, US
Feb 07, 2011 4:14 pm EST
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Hello Pam my name is Mike Houston of DISH Network and I am very sorry you had a bad customer service experience when you called in. We at DISH Network always want every customer to have a great experience when they finish talking to us. After reading your post I wanted to check and see where things are as of right now, I notice when you signed up you had the Gold HD package that would cost you $42.99 a month for the first 6 months and then go to $77.95 a month. There are times when prices are subject to change due to the programming we provide are owned by other companies, and our prices are based on what we must pay those companies. We also let every customer know if their adding or removing programming there may be a channel that has been taken down and Dish Network reserves the right to change prices, packages, and programming at any time that includes without limitation during any Programming Purchase Agreement. Every account is different and I would like to check the account history so I will leave my e-mail to assist further. Michael.houston@dishnetwork.com

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debray2010
, US
Apr 18, 2010 9:15 am EDT
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This is happening to my father and us. It is horrible that this company is getting away with this Network Bait and Switch Pricing, Cat and Mouse Games ! It's so sad being the mouse while the cat slowly plays with the mouse until it decides to give it the final blow. My dad keep's apologizing for reccomending this company to us. They tell us we have to pay them $ 180.00 to get out of the 2 year contract with them. No matter what " they will control you and they will win is their moto." Well we will see about that, because as of today I will be doing more research on what we the consumers can do !

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DISH Network Beware its rip off

Go DIsh network was contacted to install my dish network tv satellite, I referred my daughter and we were to both receive a $50. referral fee from Go DIsh. I was told to send in a form which they mailed to me to get a Authorization Number. I told them my daughter was ordering service and Ron from GoDIsh Ext#258 told me to tell her to go ahead and order her service as the Club Dish Card authorization was not necessary as her service would need to be activated for 90 days before she received a $50 credit on her bill and I would receive $5.credit per month for 10 months. Upon calling the GoDIsh [protected] number and put on hold for over 30 minutes I hung up and called the DIsh Network 800 number, spoke with a billing specialist and was told they have nothing to do with Go Dish as it was a separate company and would not honor the referral fee's. I am going to contact the attorney general's office in my State as this is a Scam! Scam! Scam!, anyone I know which is a large circle of friends and family will also be warned about the company that tries to scam you!

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PhillipC@DISH Network
Englewood, US
Dec 27, 2010 9:17 pm EST

Hello my is Phillip Chang, I am with the customer service dept with Dish network. I have read your post and do apologize about the circumstances that you had to post that. I would like to help you get this resolved. If you would like to follow up on this please email me phillip.chang@dishnetwork.com

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DISH Network deceptive sales practices

We signed on for Dish Network in November 2009. We have been very happy with the service until today. We received the most recent bill and it was 150 percent higher than the previous bills. Incidentally, the fee we have been paying since November was exactly what the sales representative told us it would be and he promised my husband that what our bill would be for the first twelve months. My husband spent over an hour and a half on the phone with various representatives and supervisors, even being disconnected (perhaps hung up on?) twice. They now say that the sales representative that sold us the package had no right to make the promises he did and "you know you are under a twenty four month contract". Absolutely horrible customer service. Next step the state Attorney General, Better Business Bureau, Consumer Protection Agency, etc., etc.

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Venky G
, US
Mar 29, 2010 10:51 am EDT

I went through a very similar experience though I've been a customer for nearly two years. When my bill went up (after a 'guarantee' by the sales agent that it will not), I called them this morning to find out why. The 'filipino' sounding customer service rep told me that the contract says they can increase the rate whenever it is necessary. When asked to speak to a manager, she simply hung up on me. We need to stop this 'bait and switch' tactics as well as poor customer service practices. We can always take our business elsewhere but this practice needs to be stopped regardless of service provider.

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dishplaintiff
, US
Mar 03, 2010 6:44 pm EST

I went through the same experience you did yesterday - signed up in Nov. 09 and charges increased 17% this month. They say I signed an contract basically allowing them to charge whatever the want, whenever they want.
There is a strong case to be made that a clause in a contract that basically invalidates promises made is no contract at all.
If we can all get together and win a class action suit against Dish Network, then maybe these bait and switch tactics can be stopped.

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12:12 pm EST
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DISH Network scam operation

On 12/19/09 we had Dish network installed due to the "Great Deal" over Direct TV.
Our contract was for free installation and $54 a month for 24 months. Our first bill came and was for $284. I called and was told it was for installation charges and after debating this for over an hour I just paid it.

Our second bill came three days later for $417, again I called and after the third operator I was informed that they had changed the original contract and was now required to purchase the HD/DVR receiver. Since I could not afford this I was eventually directed by some miracle of science to "Philip Operator #2N6. I was informed by him that they routinely change contracts and my only recourse was to have the service disconnected and due to being within the first 30 days the $284 would be refunded to us as soon as they received their equipment and it was tested.

However, they would not send us prepaid shipping papers. Wierd, but Okay, I thought. So service is disconnected at that time. The following day I shipped back their equipment and received verification of delivery from UPS on 1/25/10 along with the time and who signed for it.

After a week I called Dish to find out how things were going and was told that we would not receive the refund as told earlier. But wait it gets better. On 2/26/10 I received a letter from E.R. Solutions, a collection agency stating I owed Dish Network $258. So of course I called Dish network and once again weaved through the endless idiots, finally being transfered to a supervisor. He had no name nor an ID number, which was a red flag in itself. Anyway the charges was for the equipment I had? After the vulger response received when I confronted him with the information including the tracking number and who signed for it he set out to prove me wrong. He did in fact find I was right, in fact he did have the equipment.

For a normal, compitent person this would have made them think that maybe I did not owe this bill. Not Mr. No Name! He simply stated "You still owe for the equipment you have". I also found that directing him to Philip #2N6, was a waste of time since according to him there is no way to find out who this person is.

I have this morning filed a complaint with the Consumer Protection agency and the Federal Trade Commission. However, looking at all the issues filed against Dish Network I am thinking it may take a while.

Based on my experiences with Dish Network I have been able to know without a doubt that if ignorance is bliss there employees are in paradise!

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dishplaintiff
, US
Mar 03, 2010 6:57 pm EST

While my experience of unexpected charges is slightly different from yours, the scam is just the same.
In February billing from Dish, they changed everyone's equipment billing which resulted in increases of up to 200%. This is not programming or services which they say they can change billing on anytime.
This is hardware. Electronic hardware depreciates rapidly over time.
So why would their costs now be more expensive for older equipment? There is no reason.
I am going to file a small claims action against Dish, but it would be better if we could all get these issues together for a class action lawsuit.

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DISH Network slow internet

After paying 50 a month for wildblue "satilite" from dishnet work started fine (better than dial up ..aka "wow")1 + years later i need faster speed ..suggested go tom our "platinum package"...80$ a month..i did..this si supose to be the max(ps now my bill is up to 200$ a month, yes as in two hundred!guess what it started fast at first now after only 3 weeks..pathetically slow...after email...my reponse is"sorry we cant gaurantee speeds at particular peak times?..hell it 2 am right now and the speed still sucks(unless there is a whole bunch of nite folks...left email or phone...no reply...but of coarse...i want NO OUT SOURCED NON USA READING OFF SCRIPTS EITHER...possibily that 99.9% of work force...com on dish when did you turn so nasty?

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DISH Network dish tv

Last time I am recharge my dish tv using online net banking
Many time amount is credited my acount but trancation is faild..
How can is get back my money?
Acount details

05-feb-10 cn20100205076578111 0 merchant name:cc avenues otc:cca100213865
266.00

05-feb-10 cn20100205076578073 0 merchant name:cc avenues otc:cca100213864
266.00

05-feb-10 cn20100205076578065 0 merchant name:cc avenues otc:cca100213863
266.00

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jcgupta
,
Apr 15, 2008 10:41 pm EDT

I have purchased Dish TV connection on 18.01.2008 from Madan Lal & Sons @ Rs.4999/- (one year subscription free). After 40-45 days (before 2nd Mar.2008) of purchasing I am noticing transmission of that various channels such as STAR, STAR ONE, SAHARA, ZEE ZAGARAN, SAHARA ONE, INDIATV, ETC are not proper as the screen is vibrating.
We have lodged the complaint a number of times to Madan Lal & sons and also at your service center, Kota (Mr. ML Agrawal, Mangal Radio, Shopping Center). The Customer Service Center charging Rs.150 for every visit for checking the any type of problem and have said that there will be no responsibility if the problem sustains the next day and will again have to pay the sum of Rs.150/- for checking the problem.

Problem regarding vibrating screenfor some channels is still being faced by me as it hasn’t be sort out as yet.

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vijay kumar
,
Nov 04, 2008 11:56 pm EST

non-dishplay colors channel last 24 hours

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susanta kumar das
,
May 04, 2008 12:00 pm EDT

Dear
sir my name is sanjay kumar maharana.i have purches a new dish tv setup box on date 29/03/2008 from telecare shop one way traffic road, berhampur-760001, orissa, std no-[protected] now setup box was not working properly .setup box s/no 07B8ABF40DS30766 MODEL N0 CD-1004 IS
VC NO [protected] DEALER CONTACT NO [protected] .Please solved the problem now some time coming the chenal up to 5 sec after coming call dish tv customer care on [protected] what is your problem. i have paying RS 2400 Rupees.pls solved the problem as soon as possible and how to pay dish tv or how to reacharge way send mail.i have no internate facility so i have send the massage through my friend mail id.
regards
sanjay

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DISH Network - ppv porn unordered

I have looked at others complaints about Dish, and wish I had looked in here sooner. Some months ago, my Dish bill, which should have been around $80, was over $277. There were numerous porn movies ordered on my account. I did not order them. Unlike other people in here, I called the customer service, and I didn't have a bad experience. The operator looked...

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DISH Network no refund of their overcharge

I just got off the phone to India for the fourth time trying to get them to honor a deal I thought I had made in October 2008. I had switched from regular Dish to Hd-Tv Dish. I had talked to a young lady in Manilla, Philippines and She signed me up for what I thought was going to be free installation and free HBO, Starz, and Cinemax for three months and $24.99 a month for the 200 channel silver package/for 12and $5 for DVR rental each month. Imagine my surprise when they charged $57.99 for Dish/DVR package, $40.00 for the HBO-premium package. I have tried since October to have them honor the deal-they now say that there was never any such deal offered and they would (out of the kindness of their hearts) offer me the new deal-same as the one I thought I had brfore, for $22.99 a month for SIX months and no refund of their overcharge! If anyone has had this happen to them-please write here and to anyone you know who can call thses guys on their blatant breaking of a contract Also, to let me know I didn't just imagine this!

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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