DirecTV

I tried to get a new account set up on line for a bundle of directv, phone and internet Could not accomplish this online saying my previous address was invalid even after entering it two times so I did an online chat and after a few attempts the chat person in formed me could not fix and I would have to call to place order. This meant I would lose the $35 activation fee and not be charged $100 for the wireless receivers for directv. But moving on I made phone call to get the bundle. The agent I talked with her accent was so bad I could not understand her. I informed her I wanted a new account she gets my phone number and sees I already have two accounts and asks if I am moving one. I told her no I want a new account she replies saying something about transferring me and used the word "move". I told her I had problem with use of that word I want new account she assures me she is sending me to someone that will get what I want accomplished. But then proceeds to inform me my account in Nederland was available for free upgrade. I told her why would I upgrade when I informed her in conversation earlier that I would close that account in couple of months. She said ok I will transfer you. So I hang on for abt 10 mins another agent comes on the line very plain spoken I understand him very clearly and once again I explain what I want. He proceeds to inform me he has to transfer me to someone else because he only handles moves so I hang on for abt three mins and get disconnected.

I am now furious. I decided to just wait till next day that way I would calm down

Next day I called got very nice agent. Could clearly understand told her about my problem from the day earlier she told me she could set up the bundle. Everything running smoothly and she is at at part where she is confirming the spelling of my name and we lost connection. Thank goodness she had my phone number and called me back. Unfortunately since we lost connection she could not complete the bundle on AT&T side for internet and phone I would have to call another number she gave me. After setting up directv with her I called the number she gave me and that agent informed me she did not handle that and she could give me direct number or she could transfer me. I told her to transfer me. I get another agent and finish that.

I had asked the first agent I called about talking to someone to file complaint of all the troubles I had the prior day she gave me a phone number to do that and that agent acted like he did not know what to do but asked me about my problem so I told him the story. He puts me on hold comes back and tells me he told his supervisor and she would escalate it. I told him I wished to speak directly to supervisor. He connects me and she answered after about 10 rings. I asked if he told her all the story she said yes and I asked if he informed her of my 3 hour experience trying to set up bundle that she said would have been 15-20 mins to setup. She said he told her it took a long time. So I then told her the whole story. She then starts telling me she sees where directv and AT&T are setup. I told her whIch is it you did not understand what I was saying earlier or were you just not listening to what I said. She tells me she is listening. By the way I could barely understand her because of her accent. She then ask me what is it that I wanted to happen. I in formed her I wanted for someone to look into what I said about my problem and email me what was found and what will he changed so no one else would have same problem

She told me in so many words that would not happen. I hung up

No moving on to installation

I had told the agent on 2nd day that a directv dish was already mounted and rooms wired except one tv location was not wired she informed
me that would not be a problem the tech would come with new dish and leave it with me if current dish is ok and would wire the one tv location no charge.

DIRECTV tech arrives I tell him need wire to one tv location. He says where is the attic access with stairs. I tell him we do not have that. He informed me AT&T does not allow him to go into the attic without stairway access. He told me he could hook up a wireless but I would be charged $100 extra.

Now I want to remind you if I was able to complete this online as I started out doing that I had figured wireless and no extra charge also would not have been charged $35 activation fee which I was charged.

I informed tech I was not paying it and I was on the verge of canceling the whole thing n call dish tv. He said he did not want me to do that. I told him to call someone and inform them. He tells me he has seen it before same situation and AT&T would knock off the charge. I told him I want to know now I would not be paying the charge.

He asked me if I had AT&T phone number to call because he only had directv number and it would have to be done by AT&T

I decided to find a number for AT&T and I get very nice understanding man. He tells me what phone number I could be contacted with text etc. I gave him my cell phone number. He tells me hang on while I see what I can do for you

He comes back several mins later to tell me I would not be charged a credit would be issued. Then he realized he could not hear me. He put me back on hold several times would come back asking me if I could hear him. I would answer he could not hear me. I did check to make sure I had not muted my phone. His last talk with me he informed me if I could hear him to please call back.

Why did he NOT call me back he had my phone numbe?

I call back have to tell my whole story again I get agent with a little accent and she tells me she would have to make a dispute for me and escalate it and if approved I would get a credit. I tell here the other guy told me I would already receive the credit and she basically told me she was following procedures

Now we get to internet and phone installation
Tech arrives checks a few things tells us he has to go down the road to check something. Comes back checks some more things informs us of wiring problem from down the road to our house He tells us someone else would come out Saturday to fix wiring did not know if that person would finish install or not.

Saturday another person comes out fixes wiring problem and informs us someone else would come to finish installation

I get text on my phone telling me to call to setup installation completion

I call and now installation would be completed one week after original install date.

While I am on phone I get text from another person wanting to set up final installation I text them back informed them I was on phone with AT&T. They text me back asking if I had problems resolved. I text back "yes no need to text me anymore"

I got 4 more text last one asking again if I got it resolved I replied did you not read my last text. Got 3 more text last one saying ok resolved I said the goodness got 3 more text after that.

All in all I would say spent total of 5 hours getting bundle setup. And still have not finished installation. And could possibly be out about $135 that I would not have been charged if I could have completed online

It is my personal opinion that AT&T does NOT care about what a customer has to go through to get service. I have heard other customers complaints mine is just a list of many. I wish whoever reads this would email me at [protected]@ntned.com it would be nice to know at least someone took the time to read. Would be nicer if in that email send me a phone number and name of that person so I could call and thank them for at least reading.

I am charged an outrageous amount for service. I despise direct TV the customer service shouldn't even be called service, the bill is outlandish, and the service I receive cuts out if there is a cloud in the sky. I am sick just thinking about having to have service with them for another 6 months. I am trapped and literally throwing money away every month on this load of [censor] they call television.

On the 24th a month ago I called direct tv about getting att phone service. I was told about a combo deal because I already had direct. I got two boho deals on cells. I was quoted a price I'd have to pay when I picked them up and I had to pay $115 more than the quote. I called and the agent said for my inconvenience he'd credit my acct the $115, it's not on my first bill. I called and spoke to 7 different people because no one new the correct place to transfer me to. Then the women told me since the original cust service agent did not document it they could not issue it. The bull that I have had to deal with is ridiculous, I work in cust service and your company has the worst. If I was told I would be given a credit then that is the expectation and because he did not document it I again get screwed over. I am beyond mad and someone needs to rectify this situation. I am a paying customer and this is not right.

I don't understand their problem.
I paid for having all of the channels they've got, but in fact, instead of 3500, they provided me with 150 only. For no reason. I repeat I paid in full.
Naturally, I contacted customer service and they said their system was down and messed up everything and that soon they would fix it. It's been 2 weeks, nothing has been repaired. Maybe it's the right time to do it, huh?

Hi agree that they are cheats.
I was sold on 9/8/17 to sign up for direct TV for $50 per month guaranteed for two years. My first bill was for $60 which was $10 over. My next bill was for $105.00 and they added a service plan package that I never ordered or agreed to.
I called and spent hours on the phone being transferred several times and then they sent it to the escalation department and they said they would call within 7 to 10 business days. They called after 10 PM on Saturday night and I was asleep. I called them back on Monday and spent over 3 hours being transferred and retelling my story. Then they said they were sending it to an escalation department and would get back to me in 7 to 10 days again. The next day I received an email that they had cancelled my service.
I called again and was told that I also owe a $400 cancellation fee for early cancellation.
I told them I will not pay the fee and they could not charge me for cancelling when they are the ones who cancelled and they did not keep their agreement to charge me $5o per month for two years and I was not going to [pay them for baiting and switching their charges on me.
Roland H
Washington State

Recently, I subscribed to and paid for a pay per view boxing event on my mobile phone. After noticing a fluctuation of the amount billed by directv, I called to speak to a representative about this overcharge and to bring it to their attention. Sadly in return, all I received was a meaningless response of 'sorry'. I have heard these syllables too many times and have become desensitized to its meaning because of it being repeated over-and-over again by companies and businesses alike. This has become a robotic knee-jerk response to their incompetence, instead of actually doing something to actual correct and prevent these mistakes from happening time and time again. Here's a novel idea... How about crediting my bill for the amount that was double-charged in addition to the charges themselves. I'm sure after seeing their profits dwindle away, extra efforts will be put in place to audit customer accounts for erroneous billing errors. Sounds like a novel idea right...?

Just bought a Samsung 4k TV but cannot get 4K as the Genie 1 Set Top Box is not compatible with 4k; the tech who just left said you can see if you are eligible for a Genie 2 upgrade set top box probably for a fee. How misleading is DTV RE: 4k available content if you cannot watch it. Deceptive advertising as I have been a customer for sometime an never heard of a Genie 2 for 4k.

I have called many times to remove NFL Sunday ticket from my billing as I never ordered it. It has yet to be removed. Now they have disconnected service and told me before they could adjust charges I had to pay bill in full. I have to pay for months and months of charges I've requested be removed but they haven't.

Now when I call, they transfer me to a line that is never answered. I can't help but think this is intentional senior citizen abuse.

I need the information to contact the officials in my state (NC) to file a complaint against the company. I'm also wondering if any class action lawsuits are ongoing. If not I'll file on my own because it will be worth my time so no one else has to endure the trickery of these thieves.

I recently moved and my att internet service had to b cancelled because it is not offered at my new address so first of all why is my bill still bundled with them second why did direct tv charge me 199.00 for moving my services without telling me of this charge third why was I on the phone for over a hour just to try and find out why my bill was so much and why my services have been canceled att is the worst company I have ever felt with if you could see my customer info you would see a range of issues example... had a att internet tech show up at my house one day and inform me he had unhooked my service because it was not installed properly and that I would have to call att and fill out a new service ticket to have the problem fixed that's right he unhooked my internet told me I had to call and have it fixed then he left I spend 3+ hours on the phone that evening trying to get someone to come fix what he did and was still without internet till the next day I could go on and on the list is very long

My father is in a nursing home and likes to watch Fox News. Your service repeatedly stops broadcasting the Fox News channel. All other channels are fine each time. We have to complain and wait days for you to put it on again. We have completely had enough of this. We will never get your service based on this biased behavior and we will encourage everyone we know to either not get your service or to get rid of your service. You are trying to manipulate what people watch and we will fight back!

How do they get away with it? I signed up for DirecTV in September 2016. My bill always said, "discount of $46 for 24 months." But after 12 months the "discount of $46 for 24 months" was gone and no longer on my bill.

I called and got passed to 3 people. Each time I had to re-explain. The last person told me about a loyalty program offered. She said "there is no 24 month deal." I said, "why does my bill say so for the past 12 months." She could never answer and said I will be contacted by someone within 5 business days to give me discount under their Loyalty Program. I never head back. It's been 8 weeks.

I am wondering if there is actually is a loyalty program?

Just off the phone with a real smartass directv customer service rep named john (Jon?). This guy just loved to drill me on why I want to close my account and would not shut up and just close it. Question after question of why I want to close it, trying to make me lower deals and offers after I told him multiple times that I do not want directv, period - that I don't care if it's free! That's how bad I hate them, hate them, hate them! I hate the corporate greed, I hate the way they train their reps on what to say and how to act (Brainwash them into becoming just as greedy), and I hate how they ever so slyly slip in extra programming and then charge you for it, when you did not ask for it.

Also, when i/we signed up for dtv, our "package" had to include centurylink as our isp. We were told that this "contract" was for two years. Two! But this rep today told me that since we upgraded one freakin box a year ago, that that automatically entered us into an additional 12 month contract on top of our original two year contract. This is such bs! I/we would have never signed or agreed to anything like that (We hated them before the upgrade, and could not wait to get our two years over with). So now he's saying that he's going to charge our cc $20/mo ($120 for an additional year). I told him he better not, or i'll do a chargeback and fight it tooth and nail!

I also told him that a couple months ago when we called to complain about an unknown charge on our bill, we were told by that rep that nov 18th 2017 would be our last day in the contract. We went right to our wall calendar and entered that, so that we'd know we could call our local cable company to come out for a new install. Now he tries to tell me that we have 12 more months? Somebody's lying!
He's asking me how many cell phones we have, who our cell carrier is, what kind of packages our local cable company offered us, how much we pay for our new service, etc etc (Noyb!) don't give them (Or any tv companies) any of this info! The reps get extra $ for collecting all this info, which goes into a database and then the companies sell that info to other smaller companies for big bucks, so they can get even richer! Like they're not rich enough, the poor [censor]!?

Anyway, this guy just wouldn't shut up and let me (The customer) talk, so I was forced to hang up on him. What ever happened to "the customer is always right?" definitely not the policy with directv. Arrggh! I am so fed up. I hate them, hate them, hate them!

Be sure not to ever switch to them, or you'll be sorry! And if you hate them too, help me spread the word! I'm going to tweet it, pin it, fb it, and instagram it!

I'm slowly but surely turning into a cord cutter. Are you?

The prices you charge a month is ridiculous!. A large amount of the package is reruns and infomercials... As a low income senior citizen I simply can't afford these prices every month!. I've been a loyal customer for years.. Where's the appreciation for being a good customer!?.. I may very well drop direct tv and opt out for something better.
Not only the [censor] price but direct tv and refused to put a very favorite channel (channel 40) in jackson, mississippi back on the air.. This is the only channel that we can watch the new orleans saints.. This in it self has a lot of people pissed off..

Directv is the absolute worst company I have ever dealt with. They have lied about my bill every month since I have had their services. I have also asked them to remove the nfl sunday ticket which they forced me to sign up for, yet I continue to get charged for it. Then, when you call to complain it takes an hour on the phone with them and nothing gets done. This company is a joke do not do business with them

I started services with both direct tv, and atnt I got charged for mini genies that were never sapised to ever be installed into my home, so I some to a supervisor and they took them off my account I mean as soon as they could it was done very quick the first bill that was sent and only bill was sent to atnt for the bundle part was for 158.00 and that was it my first and only bill sent over, then about 3mo after my services were on I called because I kept getting a bill from atnt saying I owed for these mini genies and I didn't It was taken care of months and months ago, and I have now been turned off right after giving atnt my payment I was sapised to pay to them of 68 dollars and now I am [censor] off because they said I owe for these, when direct tv has already taken them off my account and atnt is saying that direct tv sent a bill of 474 to them. And o habe spoken to numiourse supervisors and they cannot get anywhere with my acc the people from atnt keep hanging up on her or him and they won't do anything there are still saying I owe for these mini genies and I do not it's been taken care of through direct tv and the only bill that was sent to them witch was my first bill was of 158. I don't know what else to do so the last supervisor left my acc open and she said for me to file a complaint in both sides for direct t. v and atnt and she assured me that someone from both sides would get this ajusted so I can get my services back up and running again considering I did nothing wrong but pay my bills on time and now I get shut off. This isn't right I just want my services back on that's all. That y and please help me as soon as possible.

I signed up for direct tv through atnt. The represenative never mentioned a $99 fee for the installation. I was only told about the $35 installation fee. Direct tv charged me $35 and a $99 fee. The customer service was terrible when I inquired about the extra fee. I will be cancelling direct tv with a fee and never going back. I will be sharing my experience with as many people as possible and social media.

We receive an email and a mailer asking us to come back then when we talk to some one they said just huook your boxes back up, but when we did we informed them that we didn't have a signal and the line had been cut, they told us that we would have someone contact us for a order to be set for them to cut it back on. Me and my husband work and travel with our jobs but we would wait for the call, however we did not get a call nov 9 we received a bill for $200 and we never go the services reconnected.

Summary of changes
Previous bill current bill change
Internet $40.00 $57.66 + $17.66
Monthly charges, account activity
Directv $25.00 $698.57 + $673.57
Change from previous bill + $691.23

$691.23 to install new equipment... seriously

Oct 17, 2017 $65.00 posted jul 29 - aug 28, 2017 online | paper $74.00 sep 19, 2017 $74.00 posted electronic check [protected]
aug 22, 2017 $47.69 jul 18, 2017 $90.00
may 29 - jun 28, 2017 $90.00
apr 29 - may 28, 2017 $95.99 jun 19, 2017 $95.99 posted

They ripped me off. $691.23 to move my equipment

DirectTV/Internet (AT&T) shame of you. 2 hours already waiting to speak to a supervisor after calling several times for the same issue, and he/she never came to the phone. Watch out, they have been offering services at a "deal price" but when you get the bill, they charge you something else.
BE AWARE and do not get to excited. They miss advertise,
do the sale and you get trapped afterwards. They also offer services in areas where they still don't have the speed they offer and charge you for a service you don't have. And what happened with the money you paid at front?

In August 2017 I contacted AT&T about services for my apartment in Beachwood, Ohio. At that time I knew that I would be moving, but I did not know if it would be in a month, in 6 months, in a year or possibly two years. I spoke with the representative about the moving issue and what would happen with the contract. He assured me that this would not be a problem; that I could transfer my service and if any of the services were not available, I would not be held to a contract. He told me that if I could not receive all of the same services, I would not incur an Early Termination Fee. I would also like to point out that I wanted U-verse, which was available, but since AT&T now owned DIRECTV, they preferred installing this, but that it would not cause any problems.

The service I was to receive was a TV, Internet, and phone bundle priced at $90.00. Included in this service were a Genie and a mini Genie. When the technician came to install the service, he was not to happy with what all was going to be involved in the installation and really did not to run the connection for the mini Genie, so I told him he did not have to install that connection.

Move ahead three months, and I am going to have to make the move immediately and I want to transfer the service. AT&T does not have Internet and phone service where I have moved, which should terminate the contract because I am not able to get the same services I had. I call to cancel my service and am told there will be an Early Termination Fee applied because I can get DIRECTV in this new location.

I purchased a bundle of three services and two thirds of that service cannot be provided to me. The responsibility for this issue is with AT&T, not me. AT&T is the party that is not able to provide me with the same services I had in my previous location.

I would have considered keeping the DIRECTV, but because my service is no longer bundled, the cost of this service doubles and I cannot even get the mini Genie (that was a part of my original package) back because I am not a new customer and that offer was for new customers.

Somewhere in all of this, the consumer, (me) is being exploited. AT&T does not have to uphold its end of the contract, with service or price, but I have to accept reduced services at an additional cost or be charged an excessive termination fee.

In the midst of all this, the real reason for not providing me with the U-Verse service I requested is revealed. If AT&T does not service the new location, then U-Verse would not be available either, and then AT&T could not mistreat the consumer. DIRECTV can be provided just about everywhere and that allows AT&T to prey upon the consumer, because they claim after the fact that their bundle is not really a bundle.

AT&T has the moral obligation to provide the service to the consumer, and when they cannot provide the identical services, they should work with the customer to provide the services that are available at the original price, or relieve the customer of the burden of a termination fee.