DirecTV

My father, is 99 years old. His home on 734 Mallard Street in Redding California, sold in June of 2014. The Directtv account was in the name of wife, Virginia Jane Redelsperger who passed in November 2112. Directtv has continued to auto bill the account. The money continues to come out of account number [protected]. Directtv came to 734 Mallard too the old system out, moved it to 1850 Lake Blvd. Billed for both locations. I was told by AT&T that we I would be receiving soon. I have not received yet. My dad is in a assited living. Please review your records.

Thank you for uour assistance in this matter.
Donna Gill

Fri Feb 13 2009 I signed up for DirecTV promotion promising a $50 & $200 rebate if I purchased a flat screen TV and subscribed to DirecTV service for 2yrs. I fulfilled all the requirements and soon received the $50 rebate. The $200 rebate was promised within 60-90 days but after more than 90 days without the rebate I cancelled the service. I was then billed a $322.85 early termination fee which I refused to pay based on their failure to uphold their part of the agreement. Within a year they stopped demanding payment. Now. nearly 6 years later I get a collection letter demanding payment. It is my hope that COSTCO will stop allowing vendors with dishonest and destructive practices to prey on COSTCO customers. Please request that they stop harassing me for their failure to honor their agreement.
Lance G. Peyton/Exec Mbr # [protected]; 26520 Keissel Rd, Colton, CA [protected]

Went to Mexico to live for a while, was given the local directv rep phone# by our real estate agent. He came out and installed the equiptment. Took my debit card for automatic payments .Paid for the entire time we were in Mexico. During our stay we moved from one house to another. I called Directv to get them to move the dish. I was then informed that Directv does not service Mexico and they couldn't move the dish.I then called the installer, and he said he would move it for $150.00 cash.I again called Directv and they found out an account for me with a San Diego address. Iv'e never lived in San Diego. The installer then said never contact Directv always call him for any service issues. in Sept. we decided to move back to Montana, called the installer and he said to keep the equipment it was ours and we could move it and use it here. On Jan 20th I noticed a $4.00 withdrawl on my debit card. I called the issuer Direct Express and notified them that this was not authorized and do not pay Directv any more money. They agreed. I also contacted Directv and disputed any outstanding balance. ON Jan 21st I received my SSDisability funds on my Direct Express debit card. I used about $260.00 and later that day Directv took the balance of $1001.00, leaving me penniless. Without funds for food needed medications or rent money. I called Direct Express and Directv and they both said they would get back to me. Iv'e called them numerous times since with the same runaround results. Neither business seems to care that creditors can not garnish disability funds, even though I don't owe Directv anything. I hope this is enough data to get something started.
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I am a 72 y.o. grandmother, partially handicapped as I now need a walker, and not doing very well financially. I receive Social Security benefits and receive some state help and food stamps.

I started a contract with Directv on 8/1/2012. I ordered the DVR receiver for my living room TV and a HD receiver for the bedroom TV. In November 2013 I updated the HD receiver in my bedroom. I paid $83.98 which included $19.98 shipping and installed it myself. I cancelled Directv on 1/7/2015 and was told I would have a $200 cancellation fee. I was told that by getting that new receiver for my bedroom, my contract was reactivated for another 24 months. I spoke to a supervisor and he threatened me that they would have a collection agency after me. He also said the phone calls are recorded and he could prove that I accepted all the terms of the new contract. I can't remember this. I asked the rep on one of my many calls to send me the contract that I agreed to and was sent a blank contract order form. I was told they sent me an email with the information in November 2013. I don't remember that either. They never sent me proof. They are only going by their recorded phone calls. I called again on 1/8/2015 and spoke to someone named Serena and told her my problem. She put me on hold and when she got back to me, she told me that the fee was waived. I called again this week and was told that it was denied and they couldn't find any conversations with Serena about the fee being waived. I told them I wanted the money back that I paid for the receiver and they told me no, that is a one time fee. I am livid.

I received a bill for $215.16 and sent them a check for $15.16. I also returned one receiver last week and they still haven't received it which worries me. They told me to keep the other receiver as they don't want it.

When I called AGAIN last night I asked the rep to explain their so call policy on equipment. He
told me that every time you get a new or upgraded receiver, your contract is extended 24 months. So if I bought another TV for my kitchen or computer room in 2014 or whenever, and got another receiver, the contract would again be extended another 24 months from that date and the previous contract would not count. It goes with newest equipment. This is criminal. They will not bend. I put in a complaint with the BBB and will see what happens.

These people are nasty, rude and uncaring people. All they want is to screw you out of money. I am struggling financially and can't afford the $200.00.

I don't know where to turn.

I had Direct TV services back in 2008 cancelled my services when I moved/sold house. Have not had any services under my name since then and when I called today to ask a question about services I was told that I have an outstanding balance of 24.46 for services in 2011 and I am disputing this amount because first of all I never received a notice or a bill. Secondly, I did not have services with Direct TV in 201. Again, I have not had services with direct tv since 2008.Therefore this is NOT my bill. I would really appreciate it if you remove this balance from my name. Thank you

On 12 / 13 / 14 i checked my account and found that direct tv had taken $522. 04 from my account. I immediately contacted my bank and disputed this unathuorized charge and closed that account. I contacted the nimrods in customer service and they have to send you from one dept. To the other before someone picks up the phone and gives you the direct line to customer billing and disputes. I was told i needed to prove to them that direct tv had taken money from my account by sending them my bank statement, , , wth! Did you prove to me that i owed you money for an account i have never had with you?! I have never nor will i ever have anything to do with this company in amy shape form or fashion! These people are cons running scams on people with false allegations of contracts that do not exist, embezzeling from hard working american citizens bank accounts and then hiding behind made uo policies that a none customer would have absolutely no knowledge of!

Sent cash card went to use it at costco and it came back as stolen at the register. I showed her I just received via fedex. Called direct tv and got bounced around from dept to dept then finally got to talk to someone and they said "oh we have been having a problem with some cards coming out that way and will get back to you within 10 days". How can you give out stolen credit (cash) cards thats illegal and if I did that I would be in jail!

Direct TV was contacted on 10/2/14 to discontinue service by the end of the month. We were told boxes would be sent to our Montross, VA address. Moving day came and went. We received an automated call stating the boxes were on their way and when contacted they said there is no record of terminating service. To make a long story short. We are still waiting for a box to return the big receiver.

Direct TV makes the mistake and we get the bill for the equipment. My husband has been on numerous lengthy telephone calls trying to resolve this issue.

Why couldn't a Direct TV van stop by and collect the equipment? Why couldn't we stop by a Direct TV facility and drop off the equipment? No that would be too easy for the customer. They would rather harass us and make us bring the two receivers 3, 000 miles across country.

It is now 11/12/14 with no progress. We need a large receiver box mailed to the Hesperia, CA address that was provided numerous times already! Is that such a difficult task?

The service industry is terrible and Direct TV is in the lead! Don't subscribe with Direct TV. It's like the roach hotel. You can get service but you can't out of it.

Direct tv has been removing money from my account for someone else bill.I allowed a friend to use my card for deposit yet 7 months later they started removing money from my account for my friends bill.Several times in fact they have took whatever they could from my acount.Currently they are trying to take $478 at once for a grand total so far of $637.64.I was not aware they could illegally take my money if the other person does not pay.When I call direct tv they are very rude and refuse to give me my money back.They supposedly sent it to finance department which turned me down for refund.They tell me it is my responsibility to pay if the other person does not.And I should contact my friend for the money.They do not have to give me my money.I feel these people are just going to get what they want illegal or not.

I made a payment on 7/19/2014 through a checking cashing place which I paid 105.00. I was shutoff because of payment. So I contacted the check cashing place rep Mark at Blackwood clementon Rd. I notified him payment went to the wrong account went to [protected] instead of my account [protected]. He gave me the phone number to Check Free Pay [protected] option 3- rep Jeff who stated that the payment was corrected and directv recieved the payment and it should be credited to my account from Directv since payment was sent to them and verified they received. I called 7/28 to Directv spoke with rep Jeff who was working with team leader Debbie who stated payment will be credited to my account and it took about 10 days to se it on my account. I called a 2nd time 8/18 spoke with Caroline explained the situation and she told me that she read the notes on my account and Directv will credit my account and I will receive a call from finance department still no money on the acct. 9/2 called again explained my problem again she said payment was there but will send it to finance department so they can credit my account after a week or two called again account still not credited, 9/15/2014 spoke with Adrianna(Directv) she stated that request to finance department to credit my account and she took info from receipt-she asked for receipt number gave her number [protected] waited another week because I have a shutoff pending 9/21 called 9/20 spoke with Elmo(directv) payment still not showing claims he will send to finance department--I am upset and I am aware that there is Aug payment that is due but where is the 105.00 I made. I am frustrated called five times still no satisfaction and today is 9/20/2014.--please help me resolve this. Stephanie D. SMith 42 farmhouse rd Sicklerville Nj 08081

When i got direct tv, i paid $33..00 every month.For one year, after one year i called to cancel my account, the told me it was for two years . I agree to stay until my two years done.I can't imagine the took in my account $72.36. I called to cancel, the asked me to paid $ 220.00 plus the second month. In this case i need a lawyer to help me please.

We have had Direct TV service for one year. It included local channels, which, when we signed up for Direct TV, would be the Toledo, Ohio, channels. We needed these local channels because of it being the area in which my husband drives for work. We were assured we would have those local channels. Today, without notice, our local channels were switched to an entirely different city. When we called Direct TV, we were told that was just the way it was. That the FCC determines what local channels we could get. What happened in one day to switch us from one city to another!? We were told we could not cancel - yet THEY are in breach of contract because they are not delivering what was promised to us!

I called an ordered a package deal with Internet for 66 dollars a month. I waited for the equipment for almost 2 weeks. The Installers came to the house Sunday to install the equipment. I Found out that we are not getting the Internet. I called customer service and was told I did not order Internet. I told him the confirmation number and he told me had the wrong number. I feel that direct tv has done false advertising. I was told that I have to pay 63 dollars a month just for direct tv. Internet will be 49 dollars more and only can use 20gbtyes. I do not like being lied too. I will not tell people to change to direct tv. I don't like to be lied too. I Will not stay with a company that has employees that lie and do not honor their advertIsed price. Installers were professional.

Direct TV did not do the installation correctly. There were supposed to rectify this situation, but the installation guy called in sick 2 weeks after the original installation. I also suspended the account due to moving a few months down the road and was never notified of a movers fee until i purchased a new house and was getting ready to set up the new installation. Also, i submitted multiple e-mails and made multiple phone calls only to be told lies and that the movers fee only costs $199 vice $300. I also requested to speak to a supervisor on multiple occasions, but never received a call back. This company is terrible especially for one that prides itself on customer satisfaction.

0n 08/17/2014 i called my debit card to find out i didnt have the money i put on my card in my account.i called my bank to find out direct t.v was the one that took my money out of my account with out my permission. i never had an account with direct t.v nore do i plane to get service from direct t.v.if this what you have to look foward to direct t.v taken money out your account with out permission.no thank you..i have never had this peoblem with money beening taken from my account with out my knowlage.i dont know how they did it when i dont have direct t.v.and you have to go through hell and hot water to get your money back. but they dont take but a minute to remove money out your account with out your permission. thats wronge on so many levels.

Over 5yrs ago i lost my job and was going through a divorce. The house had to be sold and i was working on a job that was paying any benefits. I contacted direct tv to explaine to them the problem. Now i had been with this company over 6yrs. I was told when i find a place to live they would come and hook up. The lady said you have to fininsh the contract. , how can i finish when i really don't know or have a home to leave. I have to take care of my chldren and me too. , so she said you still have to finish the contract. Really, how can i. I never had any problems until this. Now they are asking me for the money to finish the contract. How i'm going to finish it when i didn't have the money to pay. Here i'm at the age to retire and now i have this negative info on my credit report. You can't get any solution accomplish to this problem. Please tell me how to. [protected]@ yahoo.com
Yahoo.Com

I paid my direct tv bill on 6/18/2014, this was for june to july 22 or 23, I have proof on my bank account that $129.65 was paid on june 18, 2014. I got a bill for july to august (7-23-14 to 8-22-14, and on this bill, it had the $129.65 that I paid the month before added to my current bill making the total, $268.29, a late fee was charged after I paid on 6-18-14. On the bill it said services will be interupted on 8-9-14, my service was shut off 8-8-14. The bill said that current amount due is not due until [protected]. So I don't understand why I am being charged twice for june and have my service suspended and a late fee applied, when I paid on [protected]? My account paid out of my bank is the exact same amount charged for june 2014, $129.65. I called customer service and spoke briefly to a woman named monica, I was hung up on by her, then I called back and waited my turn again and spoke with a man named mark, he didn't have a clue and just said you owe it. I don't owe july payment and have documented proof. The calls were made to customer service on 8/10/14. Someone it seems is taking from peoples accounts and saying they didn't pay. This is bot good for your company. I tried to call your corporate office and was left on hold for at least 10-15 minutes with no answer. I will try to resolve this with you, but will take further action if I need to. If you did not get july payment then the $129.65 needs returned to my bank. Sincerely, sherri gibson

Got $274..00 debited from my card on 7/1/14 due to me making a one time payment on 8/3/13 which was my mom account. I need my money back .I faxed my bank statement in to the financial dept and the fax num that was givin to me was18775802148.My mom name is patricia green.Her address is 101 pinewood st ladson sc29456.My address is patrice stevens my address is 105 curly lane ladson sc 29456.I called to speak to someonr since 7/1/2014 nothing has been done .My email is patrice.[protected]@gmail.com .My phone number is [protected].My card that was debited ####

In august 2013 I had direct tv and at&t both connected. Direct tv for television and at&t for internet and home phone. I had a one year contract with direct tv. I was told at that time that I would receive one bill and would get a discount for combining services. Ten months later (After several phone calls of complaining that I was getting 2 separate bills every month with no discount) I decided to disconnect direct tv and go with at&t u verse. I called direct tv to disconnect. When I got my final bill it had a charge of $260.00 for early cancellation fee. I deducted that amount from the bill and paid the remaining balance. Today I had $260.00 deducted from my checking account. Direct tv did not do what they said they said from the beginning. I never received my monthly discount and they charge me more money. This is highway robbery. I do not feel that I owe $260.00. If anything direct tv owes me money for tens months of not getting my discount.

In june/july 2013 I moved from colorado to missouri. I initiated a call to directv to move my service. Directv indicated that as part of the move I would be receiving an upgraded receiver but that it would require another 24 month commitment. I agreed.

I then called to complain about the new receiver not having previous functionality and found that they had actually downgraded my equipment from an hr-34 to an hr-24. However, they indicated I was still obligated under my new 2 year commitment. Despite agreement from csr and tsr that I was never upgraded directv refuses to release me from the new commitment. Most recently 6/8/14 I asked that they at least send me the right receiver (The one I had before). Tiffany - 451371 cs supervisor indicated she would be happy to but that it would require an additional 2 year commitment from today's date. It makes no sense for me to downgrade my equipment in order to commit myself to an additional 2 years.

It is clear that the move order in jun/jul 2013 was in error and directv refuses to correct the problem without additional commitment. I have made multiple attempts at correcting the problem via phone calls to directv (Hours on the phone). I also have repeatedly asked for transcripts of the calls over this period to add more depth to this complaint. Directv refuses to provide any documentation or resolution to this matter.

I believe that since the additional commitment was associated with an equipment upgrade that never happened then directv is in breach of contract for its obligation to provide upgraded equipment and I am therefore I am not obligated to honor the commitment. I have ask for assistance from the missouri state attorney general, ftc, and bbb to have directv to correct the receiver upgrade error without additional commitment and terminate my current commitment with directv, allowing me to discontinue service at my discretion.