The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Direct TV / invaded bank account

1 CO, United States Review updated:

DIRECTV went in our bank account twice in the past 4 days 4/28.09 & 5/1/09 and pulled out a total of $821.32 for early cancellation fees and past due amounts. This occurred after they had agreed to arrangements to accept a $112.17 payment and restoration of services . They did not give our check time to post to the account before scheduled agreement date. Their CSR agent never mentioned the additional fees when I spoke with her on 4.25.09 when they removed teh first withdrwal of $315.42 so immagine our surprised when the morning after we deposited our check finding we had no funds available. 5/1/09 when they had taken an additional $505.42 They had turned our account over to collection 7 days earlier 4/15/09 for $390, 00. If it was turned to collections why did they raid my account and if they had the authorization they claimed to have had why did they turn it over to collections? Why is the amount they deducted from my account more than double the amount they sent to collections>They also want us to pay equipment charges for equipment purchased from, Walmart. what kind of rip off is this. We are also being charged for early termination fees. Their contract states that it is monthly contract. After taking the over $800 from our bank account they still say we owe them $758 when we had a zero balance 2/ 28/09. We purposely did not set our account for Auto because we do not like like permitting open access to our funds. They left us with out money for food or medications. I am filing with the BBB and any one else that will listen.

Sort by: UpDate | Rating


  • Re
      7th of May, 2009
    0 Votes

    First of all the only way you can 'own' a directv receiver is to purchase it from them. ANY receivers sold at retail are leased, it says so on the freaking box, dont believe me go check it out yourself its on the botton of the box highlighted in red. So you failed to return their receivers, they have every right to charge you the non return fees
    And Second of all, you are required to have a credit card on file with directv in order to have the services, a lot of companies are doing this by the way, its part of the customer agreements. This is regardless of the fact if you decide to use that credit card as a method of payment for your monthly bill or not, you dont have to pay with it automatically at all. And as part of the directv customer agreement you have to update them with any changes on your credit or debit accounts, if you fail to do so it is fraud, because you have the services you are agreeing to directvs terms, you could be charged for fraud for not updating information like that. It was perfectly leagle for directv to take the money out of your account, here is the part of the agreement that you may like to know, section 5 cancellation row e
    (e) Payment Upon Cancellation. You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service commitment agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date.

    Thus meaning you are broke and they took the money they had rights to LEAGALLY and because you obtained the services you yourself agree to directvs terms and agreements. Maybe next time you should inform yourself as a consumer before you point fingers and blame it on the company. They dont keep anything hiden from you, you just have to have a little bit of brains.

Post your comment