Direct TV, Inc.
Attn: Collections Department
P.O. Box 6550
Greenwood Village, CO 80155-6550
Dear Collections Agent,
In 2004, we contacted Direct TV about becoming a customer because we wanted to have high definition service in our home, particularly on ABC, NBC and CBS, which were the stations we watched most often.
We were assured that the HD service was possible, and the technician who came to install the service also assured us of that fact. After he put the dish on our roof and connected the service, he informed us that HD was not available on the channels we had specified.
We were stunned that we had been misled so deliberately, and we immediately told the company that we did not want to be a Direct TV customer. We were billed anyway, and we disputed the invoice at the time. I talked with numerous people at Direct TV, including supervisors, and we had the charge removed from our credit card. We thought the matter had been resolved, and I even followed up with a letter to Direct TV, outlining the unsatisfactory experience we had, hoping this would not happen to anyone else.
It is November of 2006, and we have now received notice from Financial Asset Management Systems, Inc., that we are being charged $328.08 by Direct TV. After talking today with yet another supervisor at your company, I was told I could write this letter but that, in short, Direct TV had washed their hands of this matter.
Clearly it is wrong to hold us responsible and to jeopardize our credit rating. Direct TV misrepresented their service to us ? twice ? and now is expecting us to pay for the mistake.
We ask again that you remove this claim immediately and notify us and the collections agency that you have done so.
Cathy and Lee Jenkins
Cc: Financial Asset Management Systems, Inc.