Direct Express

They claim that they deposited three made three deposits in one month that I did not receive then there's transactions that are on there that doesn't give me enough information and when I get them on the phone it's like they're deer-in-headlights they're waiting for me to give them the information they can't give me anything and then when they tell me that it's a level to hold on and they transfer me and hangs up and then when I call back it says a phone is disconnected or not a working number. What can I do what do I need to tell her report to. And also I don't even believe that I'm going to get anything for February this is so not fair.