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Direc TV - Receiver / shipping & handling charge

1 Vinton, VA, United States

On June 25, 2008 (I am a first time satellite subscriber) I have one HD receiver and two leased receivers. Last month (March, 2009) I could not get a picture and called and the technican walked me through several different stages in order to get a picture and eventually I was able to get it. I did not do or touch anything on the tv or remote to lose the picture. Then, again on April 27th, 2009 I again could not get a picture, message on tv read "No Signal". I again called and the technican had me do several different things and even did them a couple times, but I still could not get a picture. Both technicans were very patient and tried to help me. Now, my problem. I am currently leasing two receivers from you and have been told by the last technican that it is the receiver and they can send one out to me within a couple days. It will cost me $19.95 for shipping and handling. Why!! There is nothing in your Customer Agreement policy stating that if the receiver or other parts go bad I have to pay to have a new one. If I am LEASING this receiver from you, as I am, then it should be up to you to furnish a receiver in working order or replace it at YOUR expense. I do not feel as if I should have to pay shipping & handling for a receiver I did not did nothing to. It should be your responsibility to furnish working equipment. Now I am without a TV for several days and once I get it I have been told I have to install it and then call you to activate it. So what you are telling me is that I have to pay shipping and handling, plus install it upon arrival. I've been very happy with the reception and your customer service personel and would hate to have to switch satellite providers over a shipping and handling charge on a receiver that I don't even own!!

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