Philippine Long Distance Telephone [PLDT]
reviews and complaints

Good day, I am very upset to what happen in our PLDT DSL connection. Here's the situation we rented apartment and we had DSL connection and suddenly the owner of the apartment given us the noticed to leave the apartment because it was scheduled for renovation.
So we transferred the apartment and applied to PLDT for transfer the DSL line to our new apartment. After more than one month of waiting
for reconnection for DSL and suddenly the PLDT told us that sorry their is no dial tone in your area.
Please be noted that during that time of waiting for reconnection process we continue paying the monthly bills in PLDT because our product is in lock-in period for three years, meaning we are not allowed to terminate the PLDT DSL connection for three years until and unless we paid the total package amount for TelPAD unit.
Here's the biggest problem, because of the no dial tone available in our area the PLDT still insisting to pay us the total amount of TelPAD unit plus other charges even without using their services. I plan to return the TelPAD because I don't needed it anymore because our DSL connection is already cancelled due to no dial tone in our area.
Hoping you can give the priority to resolved my problem and bring attention to your legal department on how can I resolved my problem.

Many Thanks,
Rogelio C . Sua

We got our service hooked up last June 7, 2014. About a week after the phone line just went dead. I didn't really care for the land line since we rarely used it. But it really went bad when it affected our internet service as well. It keeps timing out every few minutes and it gets very frustrating. Finally, I decided to call them last July 4. It took me almost the whole day for them to send the tech out and got the run around. They told me he would show up the next day and he did. So the tech went out July 5(saturday) and informed me that there is a problem with the main box and he couldn't have this fixed since it was a saturday and the main office is close. I waspatiend and I said ok and understood. He promised me that he would come on monday to fix it but thepromise fell short. I called 171 and the rep informed me that the tech will come out 8am on Monday, July 7. I called to follow up on that date but then again it was rescheduled without any notice to Tuesday. It's now tuesday and I excused myself from work since no one is available to stay at home today. To my surprise, the tech isn't coming and asked to be rescheduled to wednesday. I became furious. I am not taking another day from work because I cannot afford to. I told them this and they couldn't do anything for me. I was asking for a supervisor and apparently they are in a meeting and cannot take any sup calls. There wasn't even any floor support. They had all left the agents to fend for themselves. My temper got the best of me and I began screaming. I was put to a stop when I heard a guys voice in the background mocking me. I waited for like an hour to get to the supervisor and the agent simply told me that the sup cannot take the call and would just call me back after she's done doing some things. So, here I am now, with no phone service for about 3 weeks, sucky internet connection, and no help at all. I wish there was an office to where we can file formal complaints to. Anyway, the sup promised me a call at 4PM. Her name is Tina Jarabe. I just wish the sup will push through with her commitment when no one else in the company can!

My phone was installed on 16 June 2014. Five days later it went dead on 21 June. I immediately reported the problem and was promised to send a technician to fix it. No technician came. I followed up again and was given the same promise which never happened. Now it has been 12 days and I have been following up everyday to no avail!
This company is terrible!

As my earlier detailed post did not go thru when the pc reset, here is a summary:
- PLDT telemarketing told us about extension sim for cellphone to avail of landline features
- we eventually try 2 extension sims
- later, one cellphone was stolen from the kid's bag and the other was lost probably at school or malls
- Aug. 2013 we called PLDT 171 to inform them and have them disable/cut said extension sims
- PLDT would call us sometimes to tell we have extra call charges which we deem because of our helper or house guests (they did not tell about the extension sim)
- Dec 2013, they called about extra charges and when we pressed them if it was limited to our landline, we found out about the extension sims are still active and form part of our monthly bills (w/c are automatically included in credit card payments)
- they assured us that the sims will be disabled/cut off and future offset will be made
- January 2014, we scrutinized the credit card details and found out that the extension sim bills which keep on getting bigger is also included
- much inconveniences, costs were already passed on to us and the added burden to have this practice stop is now upon us

This is the first letter I emailed off to PLDT at Nov. 29- 7:45 pm. followed by another letter on Nov. 30... as aof now, I have not seen or heard from anyone from PLDT.
My business phone with DSL was connected Sept. 26, 2013 yet since then almost every day neither my phone line nor my DSL if not both does not work for several hours of the day. Either the phone has no dial tone or the DNS server is not responding.
I f you check on your complaint or tel. logs you will see that we have called several times for many days to complain about the problem over & over again. The odd thing is everyone else around (beside or in front ) my establishment has no such problem . Their PLDT or DSL works! All the time.
This is a business phone, my business depends on my telephone & DSL internet and my business is losing money because you can not provide the service I am paying PLDT for.
Please do something about this asap, get it fixed right & stop telling me whenever I call to complain that it will be attended to in 24 – 48 hrs., every minute I have no line I am losing money with your inefficiency to provide a service.
It is Nov. 29, 2013... I have not had a phone line or internet connection since Nov, 28. My first complaint/phone call to your 171 no. was at 9 a.m. of that day, its been more than 36 hours & i have had absolutely no phone or internet.
I have called several times & all your customer service has told me is they would send technicians...it's 7:25 pm of Sat & I have not seen a single technician!
Lastly make sure that my billing statement reflects the hours of the day that my phone is useless or inoperable.. THUS NOT CHARGE ME FOR THOSE HOURS….

Please I need my phone ASAP... can you get someone to do something about fixing it?

Lourdes de las Cagigas
CIMARRON RESTAURANT
ADD. 566 TIRONA HIGHWAY BACOOR, CAVITE
TEL. NO. [protected]
ACCT. NO. - [protected]

To SME CarePLDT Corporate Customer [protected]@pldt.com.ph and 1 More...
Today at 11:07 AM

It's Nov. 30 & my phone &internet is still not working. I have just talked to someone on 177 & it the same old story... "24 - 48 hrs & the report will be made to send a technician over". it's been more than 48 hrs, I have called to complain 3-4x everyday since the morning of the 28th. I have emailed a letter to you last night at 7:45 pm, I have not seen a shadow of any technician.
What am I suppose to do? I have been nice, patient & have now begin to rage, rave & rant at your customer service. This is crazy, I wonder what or how you will behave if this happened to you. In the meantime my business is close, I am losing money & all the aggravation I've had to go through for PLDT putting me in this position.
How in the world are you people able to get away with this kind of service?

I subscribed to pldt mydsl because I work from home. I set up an account over the phone by calling 171. I requested a connection speed of 2 mbps which the rep confirmed in a recording. Never mind the fact that they took almost a month to install, the worst part is I did not get the speed plan I requested. After a dozen calls, it turns out that what I was set up with a 1.0 mbps speed at p1, 299 a month, the same amount I was supposed to pay for a 2.0 mbps speed plan. As per the last rep that I spoke with, I am to receive a speed boost of 1 mbps for a total of 2 mbps as part of their so-called promo. Why should I get a promo when I specifically asked for a speed plan of my own choice? As a customer, it is my basic right to get what I am paying for and not be misled in to bs promotion that does not even have a fulfillment date. And here's the ultimate bs of all, I can't frickin' cancel my account because I will end up paying a cancel fee because I am locked into a contract. Nice job pldt, that's highway robbery in broad daylight at it's best. You are no different from the napoleses, crooked cops, and corrupt politicians of the land.

Same as me nakakapagcc n pnli q pldt para mkabtan kme ng internet s bhy no choice dn kc aq after mkuha ng ngpakilalang agent na c jhay magaso craulo xa papakulong q xa.nd n ngpaparmdam tntxt at tntwgan q xa nd nya cnasagot tnkas n ata pera q sb 3days lng mag 6days na nkalipas d man lng ngtxt kung nu n lgay ng installation n yan pnunthan q n ng ofis nla nd dw niremit byad q.nd aq papayag nd makulong scamer na yan gagawn q lhat para mkulong manlolokong agent n un!

Sobrang bagal ang response sa problem about connection. Pagtumawag ka sa 171 parang recording lang palagi sagot ng mga CSR nila sabi nasa technical team na naghahandle at Tinetesting ang line. Tuwing tawag mo palaging ganun ang sagot nila. Mag 6 days na wala internet ang Internet Cafe namin, wala man lang concern kung malugi ka, ilang araw wala kami benta. Ang bilis bilis mamutol may penalty pa pagreconnect pero ang bagal bagal naman ng serbisyo. Kung may mataas lang sana na speed ang Globe di na sna ako lumipat.

It's been a month since we've noticed that the Wifi Connection is not working in my laptop and iphone unit. I tried to call their customer service number at 1200. Answering machine is continously giving the instructions on what to choose from the service options that you would like to ask for and once I choose the option for customer service representative the call will be dropped. I tried it for several times and and I even chose the other services that requires a customer service representative's help and it still the same scenario. In short there was no available customer service representative who could extend and answer my present problem.

Hope you could help me to address this issue to Digitel accordingly.

I went to pldt office, address stated above at around 4pm-5pm today 15.12.2010 to report my pldt landline and to pay my bills. I am about to get my ticket no. And I saw the guard caloyo standing beside, so I said "I need a ticket to cashier and customer care", but he irritably said "does it have w/tax"? I said "yes and I need a ticket to cashier and customer care". He handed me ticket no. Only to customer care and no ticket no. To cashier and he said irritably again "go to customer care and ask endorsement". I said "I need ticket to cashier also" and he didn't allow me to get my own ticket. I asked his name but he did not give his name, so I try to look at his id but when I look, it was the back of his id. So, reversed it and did not saw clearly his name because he inserted the id at the reverse side of the id holder.

I am reporting this complaint because many people may have bad intention for not wearing the id properly that will jeopardize your business reputations. And I am also hoping that on my next visit it will be a good experience and not this same incident I just encountered today.

I have been a Digitel subscriber (landline, home phone service) for many years - - I have put up with their misses - - bills arriving way past due date, selling us DSL that doesnt work - - but this last fiasco is the last straw.
We have been without phone service since Dec 20. I had to call them several times to find out that there's some technical problem that's affecting numerous customers in our area. It has almost been a month already, they haven't at least taken the time to call, visit, assure their customers that the problem is being worked on. They even dare send me a bill - - can you believe that? If I had enough money, I'd pay for full-spread ads on every major newspaper everyday for 6 months exposing this company's indifference and negligence. I'd appeal to everyone not to waste their money on such a company who has very little care for the inconvenience of its customers.

PUTANG INANG DIGITEL YAN! MGA WALANG KWENTANG SERBISYO ANG BINIBIGAY SA MGA SUBSCRIBER NA KAGAYA KO! MAGSARA NA KAYO! can i sue this company for misleading ads? gusto kong makabawi sa mga hayop na yan eh! mga manloloko! 1mbps ang kinuha kong plan pero ang nakukuha kong speed is 0.53mbps lang! ilang months na to ganito eh... pag tumawag ka naman sa hotline nila... wala rin nangyayari..

Dear ATTY. WILLIAM PAMINTUAN,

I am writing to express my displeasure on service dealing with DIGITEL DSL. My name is Myla Manriza and we avail the service below under the name of Ms. Frances Joy Zagala last June 05, 2009.
Plan 999
Best Value Enhanced Internet Access up to 512 Kbps

We avail this thru a sales person from digitel offering us the promos for this plan, thru good marketing strategy the sales person inform us how good the DSL SERVICE digitel has and how fast they can give their subscriber and the enjoyment of having a broadband compared on dial-up's. We believed on the good service the digitel can give us since we also used their landline though sometime we have issues as well on the service we received especially when our landline was not accessible, tons of reports should be done first before our landline will be finally restore, customer service on numbers 249-3282 are sometimes fed up because of our everyday calls for them to please check our line and please at least pay us a visit to resolve the issue, but still we were convinced to avail the DSL BROADBAND since they explained that if the landline have problems this would not affect the DSL. True enough this is correct since both lines-landline and DSL were both tested, after a week of installation we had experienced no connection on our DSL and no dial tone on our landline, we reported this since we dealt with both problems for a month but just got a rebate amounting to 241.53 for the report # 0291428 and we got this rebate dated on August 09, 2009 statement date. We frequently had issues on DSL and LAND LINE but since we have no choice since we are tied with the contract stating that if we will file a disconnection for this one we will need to pay a 2month equivalent for this one. We usually experience trouble on our landline and DSL but this time it made me decide to send this request of termination of our DSL contract and to ask your good office to grant us that we should not pay the 2month equivalent for this since we are not receiving the stated GOOD SERVICE on the contract and due to this poor service it resulted to a termination of my JOB which i guess would be a valid reason for me to be not tied up with your contract. I decided to ask this because of the recent problem again that we have and really caused me a lot of trouble- below is the one job i lost due to inconsistency of your DSL SERVICE, you can see below the job i lost due to your service, my employer ended up my contract since i was not able to resume my work, below are the email sent to my employer and my contract and the poor feedback given to me which can affect my work.
__________________________________________________________________________

---------- Forwarded message ----------
From: Myla Manriza
Date: Sun, Aug 29, 2010 at 8:22 AM
Subject: Hi
To: sandro.[protected]@gmail.com

Hi Sir,

My apologies, there are just circumstances that made it not possible for me to work last Saturday, i have tried so many things to finish everything this Saturday but my internet provider was not fixed yet if you could give me another chance ill prove to you that i am worthy for your time and contact, i even shift to another provider to catch up but it just work right now, i am really sorry, i really don't want to waste your time, i hope i can be given another chance please. Again my apologies. and hope to have another chance please.

Thank you so much.

Myla

---------- Forwarded message ----------
From: Myla Manriza
Date: Sat, Aug 28, 2010 at 11:08 PM
Subject: project
To: sandro.[protected]@gmail.com

hi sir,

Still having trouble with connections im so sorry once this is fixed ill double time working, hoping for your understanding. i just used my cellphone to send this message.

Thanks,
Myla

Job PostingsJob ApplicationsContractsPost a Job
Contracts » Detail
Data entry specialist
Contract ID#9917436 (view original job posting)ENDED - 08/20/2010 - 08/27/2010
This contract is closed because of a rate change. A separate contract has been created with the new rate.
Feedback
Feedback to Contractor (Myla Manriza) Feedback to Employer
One of those persons who promise everyting and do nothing after win the contract.

There are 100s of contractors applied for this job, I chose this provider but she wasted two weeks of my time.

Avoid at any cost.

Score: 1.00

enable employer to change feedback

make employer's comment private

Would love to work again. Gives enough assistance on team member to learn about the procedures and process that should be done to have an effective work result.

Score: 5.00

This incident was really made me decide not to just let this thing pass, we reported this DSL problem night of August 26, 2010 I was given a report # 5705400, as i spoke to the customer service he told me that there was a network maintenance on going which affects the DSL connections, as our conversation went on i asked the customer service if how long this network maintenance will be going and he told me that there were no assurance as the technical team needs to confirm to them if this issue is resolve or not, result is i just need to wait. I then follow up the next day using the same report #-which is 5705400 a customer service representative named Aldrin Palaricio seems so annoyed during our conversation since i am asking if this is a network maintenance, why were the subscribers not informed before hand to avoid inconvenience (which happened to me regarding my job) i think due to this question this CSR of yours was embarrassed and handled the situation rudely, he keep on telling me to just check the DSL and wait and his tone of voice was really rude and annoying. Follow up was made on August 28 but still received the same feedback, a network maintenance still on going, on Sunday August 29 we were given another report# which is 5710974 the reason given to us why they gave us a new report # was the network maintenance was already finished and we already have an isolated case, they kept on asking us to check the lines and wiring in which if you are really a technician you can think that we can just literally see the wirings are okay and properly connected other than that we cannot locate or find any problem but the call then was forwarded to a technical team and do the manual setting after the manual setting was given and resulted to nothing the technical team on the phone told my sister that he will do something like rebooting and asked my sister to wait on the line but the line went on a busy tone, my sister called up again and was advised to monitor for 24 hours since they did something already according to them, but this message was from a customer service representative only and she was not passed on to the technical team again. On August 30 at 245pm someone called up confirming if we already have internet connection and my sister Maricar Rebullado checked the DSL and surprisingly during their conversation internet connection was okay, after the conversation and minutes passed i received a call from my sister to report again the problem since the connection was lost again. Another report # was given to my sister upon reporting again, same day- report # was 5713039. During our conversation with several CSR's they kept on telling that this was still isolated case and maybe there was a problem on our line, our point is if this is something within our line, why is it that there is no one paying a visit to our place to check our internet connection nor receive another call from a technical team to check again, another thing why is it that CSR's are not aware of the STA. ROSA branch that you have, even the contact numbers of Sta. Rosa office. Upon following up last September 2 using the report # 5713039, and still no concrete reason was given why we still do not have internet connection despite of a week follow up's were done on our part, due to displeasure on your service I asked the CSR on how to apply for disconnection and he told me that the subscriber needs to go to the office personally to apply for this and since we are still bounded by the 2yr contract we still have to pay the 2 months worth of the plan we have, I asked the CSR about the Sta. ROSA branch and to my surprise the CSR told me that DIGITEL has no branch at STA. ROSA and he suggested that the nearest branch from where i lived were SAN PABLO and STA. CRUZ which i cannot consider near as i need to travel 3-4 hours to reach those towns, i explained to the CSR that before the i was given a contact number so i can ask the good office of Sta. Rosa about my query since it is still 1-2hrs travel time from our place (San Pedro, Laguna) but still the CSR told me that there was no STA. ROSA branch existing. On September 6 i received a call from a customer service following up our payment for the month, i told her that i was not happy about the service i am getting and told her that why is it if it is the monthly subscription was not being paid CSR's are calling to follow up, why is it when we reported a lost of internet connection SUBSCRIBERS should follow up for this issue to be settled, I am quite rude i know for this instance but i don't see the point of difference at all, if your service is really good then i don't think subscriber will not pay accordingly but since your service is poor, subscribers are thinking if they do deserve to pay that amount, hope you can get my point. Also from this conversation I learned that really the Sta Rosa branch is still up and existing and CSR also gave me the address and contact number of this office. I can tell that some CSR you have are stupid and so inconsiderate telling me to go to San Pablo or Sta Cruz when you still have the Sta Rosa branch, i guess he wanted to make me avoid my plan of applying for disconnection that's is why he gave the farthest places to me as the contact office-how shameful act. Night of September 4, i again follow up and gave the report # 5713039 and this time the CSR i talked to told me that there is a network problem and the technical team gave them a report that this was started at 3pm and will be on going for 3hrs, i asked the CSR why is it until now we still don't have any internet connection it was then past 3 hours since the time i called up is around 7pm or 8pm. He then told me that they already sent the message to the technical team since still they were receiving huge amount of calls regarding the lost of internet connection and no restoration was done after 3 hours, until now September 5, 2010 the last time i checked internet connection at 8am -still no connection was restored.

I was highly disappointed about this service, from the DSL to the customer service and the technical team in which i don't really know as we never really talked to them. The service promise to us upon offering this promos-plan failed to comply on the promises given even on the earliest time we had this see my report number 0291428- this was just a few weeks after the DSL was installed, and since then we were not able to complaint and filed disconnection since you had a great deal of tying up your customers to 2year contract- a bad habit!

I would love to stay and wait and see if there will be changes on your services but after my work suffered and i lost money and dignity do you think it is FAIR for me to pay the 2year contract upon disconnection since i have'nt passed the December 09, 2011 contract bind to us?

I am seeking for disconnection of this DSL having the DATA NUMBER [protected] and allowing me not to pay the 2year contract bind to us - termination of this contract immediately -reason, i lost my job due to your poor service and lost my dignity receiving the poor feedback given to me, i gave the proof of it i hope you can give me what should be right for me. I should have earn money on my work and experiences not insults and poor feedback, i trusted your company that i can rely to it but what i gained was an lost of trust of my employer and my JOB, a lost of job is not just a simple thing to work on, how could give this back to me.

Until now we still don't have any internet connections and i don't think even we file for rebates which should not be filed but should be given immediately to your subscriber to at least let them know that your office is sorry about what happened, the rebates that we will get cannot give me back the respect and the trust that i lost from my employer.

I would expect a call or response to this email, again i am requesting for a no pay on this disconnection, trade in as they say on the dignity i lost and so with the money due to the termination of my contract BECAUSE of course the SERVICE of your DSL, i cannot see any lapses on our part as we are keep on tracking the internet connections and upon finding out that it still not functioning we do report again. Issues of network maintenance i observed was the escape goat given to the subscriber especially upon discovering that the technical team still did not know the root cause of the DSL problem. Attention and focused for subscriber's problems are seen not being consider as the major one- believe me as i experienced this thru our everyday calls.

Again, i am asking for free disconnection as this is for the repayment what i have lost due to poor DSL service i got, i hope this consideration can be given to me at least after loosing a very good job i have!

And i hope this letter can be a wake up call for all, subscribers should be treated the way they give you the service payment, however doing such no good thing can make the subscribers treat you differently, promises made should not be always broken, i understand that everything could not be perfect everyday but if this thing just been prioritized i may not loose something valuable, i intend not to do this but having 2weeks with no servile again and again is not humane treatment just because we cannot do anything. I really expect of - "we are looking into this now" rather than "please wait!"

Again, Atty William Pamintuan, i am seeking your humble heart, please bear with me and give me this request as consolation, i lost my JOB due to the poor service got from the DIGITEL DSL service and the consideration you can just give is to give my request to have this termination of my contract under the name of Frances Joy Zagala with data # [protected] which will still up to December 09, 2011.

I am hoping for your immediate response and approval on this one. I know that i am capable on what i am asking since what i have in return from your DSL was loosing my job and credibility!

Sincerely yours,
Myla Manriza

I subscribed to Digihell oops Digitel pala June 27, 2010. since then i never had a decent connection. Everyday i called their hot line to follow-up my concern even sending them an email but still to no avail. My connection speed should be 2.5mbps, but the hell am only getting an average of .5mbps and getting Request time Out. I can't even watch Videos from YouTube. They are only giving the same alibis, that's really sucks. My experience with this company was so terrible, if only i could i will never subscribe with DIGITEL.

DIGITEL SUCKS!

The company name should change into DIGIHELL!

We have been using this connection for some time as time passes by bumabagal ang internet kaya nireport namin sa Digitel near us. Sabi nila i-upgrade daw para maexperience namin ang napakabilis nilang upgraded internet pero mas mahal toh ng somewhat P400 something than sa nd upgraded.

Eh di tinry nga namin, expecting a bibilis nga, pero bago inupgrade umabot ng almost 2 wks bago i-upgrade at nung inupgrade hindi naman bumilis! NO CHANGES!

I HAVE PROOF!

16 KILOBYTES (hindi pa umabot ng 1 MB) sa download!

Recent events involving digitel's kabulukan:

Ahh oh kay sarap kuyugin at pagmumurahin ang digitel na yan! BUSET! Okay we're on a 256 connection and ofcourse super bagal! 10-15 kbs of download? Anu un joke?! Suggestion nung isang kumag mula digitel we upgrade daw to 512. So we did...after 3 months. Wow! Walang improvement! Napuno na ko at nag send ng complaint sa website nila. After like two weeks they send me an email (hahaha it was in the spam folder) and I received a call. Ang kumag na sumagot parang tinatamad pa "Oh anung problema sa connection ninyo?". Aba ano ka? Ang yabang mo ha? Proud ka pang mag work jan sa katangahang whatever na tinatawag nyung kumpanya? Anyway, sinabi ko isa isa ang mga kagaguhan na ginagawa nila. Bat po ganyan ganyan ganyan whatever ganyan. Pinahintay nya ko sandali. After a while, cnbi nya sakin na di daw kami nakaupgrade. O.O. Punyetang yan! Eh halos 3 mos na kaming nagbabayad ng pang 512 connection ah?! Anu un?! NAPAKAGAHAMAN NYU TALAGA! Anyway cnbi ckn nung kumag na pumunta daw aq sa branch nila dito sa min para i confirm ung upgrade. Eh helloW!? May contrata na nga kaming hawak eh! Nagpapatunay nga un na nagupgrade kami? Anu ba mga tanga ba talaga kau? (Un ang gusto kung sabihin pero di ko magawa kasi mabait aqung bata). Anyway nagbitiw aq ng "Ah edi panu po un nagbabayad na po kami ng pag 512 connection? San na po un? Wala lang? Ba't nyu po kami siningil ng ganun? 256 kps palang po pala ang connection namin? Tsaka di ba po porke 256 con di ba dapat at least mga umaabot sa 30 or 50 kbs ang dl speed namin?" Tameme ang kumag. "Basta punta nalang kau dyan sa branch nami sa lugar nyu. *baba ang phone*" Ha! Umiiwas ka pa! Ayaw siguro malecturan pa cya ng isang 18 yr old na binata!

Customer Service:

Ayan isa pa yan. Ok lang sana kung may problema basta maayos ang customer service. PERO! Ang SUPPPERRRR SWERTE mo na pag may sumagot sa tawag mo! Ha! Mga hinayupak kau ayaw nyung pagsasagutin! Siguro kasi puro nalang reklamo ang natatanggap nila! Anyway pag sa main naman aq tumawag iriridirect naman aq again dito sa local branch. Pag naman naniningil sila wow! Ang sisipag tumawag! I remember na kababayad lang namin like 1 week ago...tumawag ang mga kumag sabi na due date na daw namin at magbayad na kami. Punyetang yan kababayad nga lang namin eh! Ngaun i don't know but those annoying woman that kept calling us demanding us to pay our bill stopped calling. Sige subukan nya pang tumawag uli at kukuyugin ko sya ng mga sarcastic remarks ko.

...I really want to say more pero masyado nang mahaba. Yan lang ang 30% ng complaint ko sa Digitel Trash company na yan! Oh and gustuhin ko mang magpalit ng landline we cannot because digithell is the only one that can provide their so called "DSL". Well malapit na naman umabot sa min ang pldt...I guess I just have to wait for that but as of now...

Gusto ko talagang sunugin, gibain, suck sa blackhole or whatever yang punyetang kumpanyang yan!

*...*

Slow connection and TODAY i have a sporadic "REQUEST TIMED OUT".
I have been calling every numbers i have on my list but nobody answers anymore. These are the numbers:
#[protected] - Lopez, Quezon - (Office Closed)
#[protected] - Atimonan, Quezon - (Office closed)
#[protected] - Pagbilao, Quezon - (Office closed)
#[protected] to 53 - (Lucena, City) - Office open - IGNORES my calls.
and #[protected] - (Location Unknown-maybe Atimonan, Quezon since it's a 511 number) - one from the billing department(which is unreacheable too...except when they call for non-payment of the monthly bill, which they are very prompt!) mentioned that number to call for report, but, [protected] gives a busy dial tone! ugh!

Ahhh and the epic failure! the DIGITEL hotline - #1800-[protected] ...I get response from this number before. If i have been patient for an hour a day or dialing every 15 minutes, i might get an answer...SURPRISINGLY, this same number never answers anymore. I tried doubling my patience and became ever obedient pressing every number i was told to PRESS "press 1" "press 2" "press 6" NEVER "pressed 9" (it will end my call)...I tell you...dialing this HOTLINE is torturing me...I already MEMORIZED the ADS they have there and all i get in the end(after spending 30 minutes of pressing buttons and listening to ads) is "SORRY, you have reached your maximum attempts. THANK YOU FOR CALLING DIGITEL" .

Unlike the 1800-[protected] which DIGITEL employs stupid people with "MEMORIZED" dialogues like "have you tried resetting your MODEM, Mr Eugene?" over and over...even if I have been calling for a "NO CONNECTION" due to typhoon, our local helpdesks respond better. Unfortunately their offices have been closed and the nearest we have here(Lucena, City) is 45 minutes away and IS a DIAL away!...yet they seem to ignore my every calls!

Lately, after a year of 'problem free' service from DIGITEL(one which i have posted here and was HEARD), I'm back with complaints again with regards to rebates for 'no connection', and RTOs(Request Timed Out) and to double my problem...I am not able to let them know because they are not available through phone and is to far and inconvenient going to their nearest office.

Please help me.

my DATA NUMBER is: [protected]
PHONE: 511-1664

*this was my old complaint ...i'll have to repost this over and over until i got heard.

Slow connection and TODAY i have a sporadic "REQUEST TIMED OUT".

I know DIGITEL can help me with my problems(they did many times), but my real problem is I have no idea which of their HOTLINES work! I have been calling every numbers i have on my list but nobody answers anymore. These are the numbers:
#[protected] - Lopez, Quezon - (Office Closed)
#[protected] - Atimonan, Quezon - (Office closed)
#[protected] - Pagbilao, Quezon - (Office closed)
#[protected] to 53 - (Lucena, City) - Office open - IGNORES my calls.
and #[protected] - (Location Unknown-maybe Atimonan, Quezon since it's a 511 number) - one from the billing department(which is unreacheable too...except when they call for non-payment of the monthly bill, which they are very prompt!) mentioned that number to call for report, but, [protected] gives a busy dial tone! ugh!

Ahhh and the epic failure! the DIGITEL hotline - #1800-[protected] ...I get response from this number before. If i have been patient for an hour a day or dialing every 15 minutes, i might get an answer...SURPRISINGLY, this same number never answers anymore. I tried doubling my patience and became ever obedient pressing every number i was told to PRESS "press 1" "press 2" "press 6" NEVER "pressed 9" (it will end my call)...I tell you...dialing this HOTLINE is torturing me...I already MEMORIZED the ADS they have there and all i get in the end(after spending 30 minutes of pressing buttons and listening to ads) is "SORRY, you have reached your maximum attempts. THANK YOU FOR CALLING DIGITEL" .

Unlike the 1800-[protected] which DIGITEL employs stupid people with "MEMORIZED" dialogues like "have you tried resetting your MODEM, Mr Eugene?" over and over...even if I have been calling for a "NO CONNECTION" due to typhoon, our local helpdesks respond better. Unfortunately their offices have been closed and the nearest we have here(Lucena, City) is 45 minutes away and IS a DIAL away!...yet they seem to ignore my every calls!

Lately, after a year of 'problem free' service from DIGITEL(one which i have posted here and was HEARD), I'm back with complaints again with regards to rebates for 'no connection', and RTOs(Request Timed Out) and to double my problem...I am not able to let them know because they are not available through phone and is to far and inconvenient going to their nearest office.

Please help me.

my DATA NUMBER is: [protected]
PHONE: 511-1664