DHL PAKET / delivery of item tracking number cy505242271de
I had posted a parcel using dhl paket on 20th July 2018, from Berlin to Singapore. Was given a tracking ID CY505242271DE. Today, on 11th September 2018, the parcel has not reached Singapore. Raised 2 investigation reports, and all I get are email replies providing me link to make another investigation report.
Dhl Singapore said they only received electronic message that parcel is with deutsche post. DHL was NEVER informed to pick up the parcel.
The customer service is a dead end. Got a german speaking friend to call deutsche post, and they told me to raise an investigation report, which of course is being ignored. I simply want a confirmation my parcel is missing. Is that so difficult? And is it so difficult for a real HUMAN to reply an email or call me, instead of the computer generated replies????? If you have a heart, contact me at +65 [protected]. Thanks!
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