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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Delta Air Lines never fly with them

Our Delta experience of 13 february 2010.

We would fly out of Brussels to Manaus over Atlanta. Flights in and out of Atlanta were affected by a snow storm. Atlanta was already overcrowded and those people travelling to Atlanta with connections that were already cancelled were kept in Brussels. I hope only in case no alternatives were found. Our connection to Manaus was OK so we left for Atlanta.

We arrived around 2PM and our connection to manaus was only around 11PM so we had plenty of time in Atlanta to eat, drink, be bored and eat & drink again. We knew this upfront so this is certainly no complaint to Delta.

At around 10PM we headed for our gate. Crew and pilot were there as well as the plane (we saw them enter the plane while we were waiting). Flight was still shown as on time. 10 to 15 minutes later, when we were ready to board, our flight was cancelled and the ground personnel behind the desk ran away. Few minutes later she came back and made the announcement that the flight was cancelled because there were lots of planes waiting for de-icing and the wait time was estimated to be 5 hours.

We were directed to a desk to be rebooked to another flight. From this desk we were sent to another desk and finally once more to another desk as yet again we were sent to a wrong 'customer service' location. We ended up in an enormous queue and finally made it to the service responsible at 1AM. (3 hours later) All they could tell us was that we were booked standby on next days flight. 'Flight was full but we had a good chance to get on this flight as there were probably more flights to be cancelled tomorrow and so some people wouldn't make it to this flight.'

We tried the self-service kiosks that were present but these told us to speak to an agent. Just rebooking us as standby on next day flights could just as easily be done automatically and it may have shortened the queue.

The situation was everything from pleasant. The people behind the desk were definitely making overtime and getting tired and grumpy. People that had been waiting in line for several hours were also hoping for a better alternative than the one proposed as that gave absolutely no guaranties about when they would make it to Manaus. If Saturday's flight was full the next flight was only on Wednesday. (4 days later) We had a cruise leaving Manaus on Sunday so if we wouldn't be on the next flight we would miss our cruise and would need to try to catch up in another city. It was an Amazon cruise and the next ports didn't have airports so we would lose one week.

We tried to work together with the customer service to find other alternatives but we got no collaboration at all. All they could offer was to put us standby for tomorrow. We also got no hotel or compensation as this was related to the weather, an act of god. I doubt this was the true reason as they did tell us before that they did not want to wait 5 hours for de-icing. At this point it is their decision not to fly although it would have been possible. We heard planes leaving all evening & night so the airport has not been closed.

Even when it truly would have been an act of god it is still very disappointing to not get any service or compensation as a customer. Not even a minor form of empathy. We had a similar problem with United last year and United did offer us compensation when they were not obliged to do so. Underpromise but overdeliver. This gives you a wow feeling as a customer.

Next Day, Saturday we also spoke with several of Delta's customer service agents to explain our situation and see for possibilities that would help us to be on time for the departure of our cruise. Doing the same story to different people we finally had one agent, the third one, that showed some empathy for our situation. That was at least 3 hours later again. She put us up in the standby list so our chances were a bit bigger.

Then we got a phone call from our travel agent (we stayed 3 more hours up Friday night so we could call our travel agency as soon as it was 9AM in Belgium) that she managed to buy 2 new tickets on today's flight to Manaus. We originally had booked U-class tickets, the new tickets were B-class. At first Delta was not willing to rebook our original tickets to these new tickets but another intervention from our travel agent finally made them change their minds. As such we got confirmed seats on Saterday's flight to Manaus after several stressful hours.

Off course I was happy to have this seats but I was surprised to discover that Delta is still selling tickets on a flight that has a lot of people already on standby. The right thing to do from a customer service point of view is to get your customers to their destination asap and not to make profit by selling more expensive tickets to new customers. Again I was very disappointed to see how Delta takes care of his customers.

Our travel agent told us she was yelled at when she called them for the second time on this issue because she was interfering with their customer service. I cannot verify if it's true but I tend to believe her.

If you think this is the end of our story you're wrong. ..

We carefully monitored our flight for the remainder of the day, hoping it would not be cancelled. When it was time to start boarding everything went normal and all people with confirmed seats got on the plane. We had about 10 or 11 more seats and standby people were called to get on the plane. We waited for some minutes, it looked like hours. We wanted nothing more than to leave Atlanta. Finally a public announcement was made in the plane : 'We were overweight for about 5000 pound and all the standby people would need to disembark the plane again'. Some of them were also on our cruise and of course they didn't want to get of the plane again. You get a seat and then again they take it away from you. It took the crew a while to get all standby people of again. At this point we were very happy to have confirmed seats!

We were still waiting and then suddenly we saw 3 people coming back on. Apparently they did a miscalculation and they were not that much overweight at all. All standby people could have gone with our flight but some of them directly left the gate after disembarking the plane and they did no effort to page them to come back. Another announcement was made about the miscalculation and the fact that just unloading the luggage of the standby people was enough and we were ready to go. People that were on the standby list would get their luggage with a next flight. We had another reason to be happy, we were flying and at least we had our luggage. If we would have been standby we would be travelling without luggage.

When we arrived in Manaus there was another surprise for us. Our plane did not take any luggage at all. From nobody! Our flight had taken cargo instead and suddenly off course it was clear why we could be overweight.

This is just a slap in your face as a customer. The company you're flying with prefers to take cargo of somebody else instead of your luggage. F*ck you customer, I'm not interested in you at all. By taking this cargo I have a lot more profit. You can wait for your bags.

Our cruise left the same evening so no way we would get our bags. Delta, taking care as always, would sent them to Manaus but would not send them to Santarem. (the port we would arrive three days later) Luckily Princess Cruises took care of our luggage and offered us compensation and formal clothing so we could still enjoy these first three days of our cruise. Thumbs up for Princess Cruises that showed how you can make the difference.

Not one good word about Delta. I know they can't manage the weather but there're lot's of things that they could have done better. And a flight that leaves with cargo instead of luggage. Who does something like that !

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Delta Air Lines overbooking

Booked well in advance, at the airport 3hrs prior to flight and was mis led . I was told I would get a seat when I got to the gate . I believed her and it didnt happen. How and why does this happen and why cant they be up front with their passengers. I didnt know I wasnt boarding until a couple of minutes before take off. At least let me know ahead of time( and there was time ) so I could weigh out any other options and be prepared.They left me panic stricken and stressed with no help from them. This just doesnt seem right

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Delta Air Lines - stolen lost items

On January 15th, 2010, I traveled from Detroit to Washington D.C., once I was on the plane I realized that my Cartier glasses had fallen out of my pocket. I asked the stewardess to call the gate and she offered no assistance or compliance. I called several lost and found numbers provided: (a) tsa, (b) dtw airport, (c) wayne county police, and (d) delta...

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Delta Air Lines overcharging customers

When checking in online in Mexico, delta.com will overcharge customers for extra baggage fees by more than $300.00 per bag! What should cost $25.00 for one extra bag will cost you $332.00 if you pay with credit card. The correct charge is $332.00 PESOS but then it is not correctly converted to dollars and your credit card will be charged $332 USD. Watch out for this scam! Delta is aware of this, and evidently not concerned, as it has been going on for months, according to a Delta representative in Mexico!

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AirlineCustomerCareManager
New York, US
Feb 14, 2010 8:03 am EST

You should have a receipt for the transaction; check the amount. If it is indeed 332 Mexican pesos, then you will just need to send the receipt together with a copy of your credit card statement showing you were charged too much to Delta's customer care department so they can make the correction.

What employee told you they have been doing this for months? Somebody told you this before you checked in? Or did you fly back there after you discovered the charge on your statement and an employee told you this? I think you may be exaggerating a little here... Just have them correct it. Errors happen.

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Delta Air Lines overbooking

My husband and I had to take an Emergency Flight out to OK City and we had a layover in Tennessee on the way there which was no problems we got there go our tickets and waited for flight. On the way back to Las Vegas we had a layover in Salt Lake City Utah at there Airport... For 1 that Airport set up is wacked never in my entire life have I seen a disaster of an Airport., but anyway we get into the Airport go over to the Delta Airlines section to get our Tickets we purchsed prior to leaving on our flight to OK City. We walk up to the counter to get our tickets to the flight home and mind you this is around 9pm and we were both tired and just wanting to get home from a long trip. We get told " Im sorry Mr. and Mrs. Benitez we have over booked the flight and I can not give you your tickets yet until we have 4 people to willing take the next flight out tomorrow morning, would you both like to consider it and we will see what we can do to help you?" I was gonna rip her a new one but said no I just want to go home and could I please get our RESERVED tickets to Vegas. I [censor]ed all the time that they were trying to get 4 people to give up there tickets for tomorrow morning and we still didn't get our tickets until a little bit before they started boarding. So in conclusion if your flight is paid for and RESERVED online make sure you get there early enough and have proof that you have reservations and they havn't over booked your flight cause as of that insident my husband and i will NEVER EVER FLY DELTA AGAIN!

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Delta Air Lines unreasonable charge for missed flight

Me and my wife had live in Maryland and we had flights from JFK New York to Georgetown Guyana with Delta. MD had 2 feet of snow the day before and our flight and we couldn't get out to make it to the airport on time. We called DELTA to reschedule and was charged $953 to change our flights to the next available. We were told that it is not their fault that we couldn't make it to the airport.

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DohDoh
Long Beach, US
Feb 25, 2010 1:42 am EST

Totally aggree very unreasonable. Just got back to LA from Hawaii I missed my flight the day before due to the rental car broke down as we head for the airport that is not something in my control in which I can plan for. We got to the airport 10 minutes before departure but of course its consider too late. I like how when they are late you have to wait for them but when you're late they leave you. When I talked to the people at the counter they just told me that they will be able to reschedule me to another flight but it would be a $50 fee per person and gave me a number to call. But when I all that number they were not able to reschedule me for the same same flight because it was overbooked. So I would need to catch the flight the next day. But since its the next day I would have to pay a $150 fee per person plus the difference of my ticket and the current price of the airfare. Supposedly it end up being more than the one way ticket. So I was left to buy a one way ticket instead cost me 2k for 2 people. I think its ridiculus they should just be able to reschedule your flight since you already paid for it. Or at least just with a small fee not make you pay against the new cost of the fare. Its just makes you lose your loyalty toward the company. Not very good customer service. I can't believe I even bothered to signed up for their skymiles membership. After that experience I will try to avoid flying Delta at all means. Since they don't take very god care of their customers. I've seen people miss their flights in other airlines and the company would do whatever they can to help them. They would even call the pilot to allow the passenger to board as long as they didn't take off to the runway yet. Here in my case there were no iniative to try and do anything. It was just a big fat NO.

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Delta Air Lines big scam

My family booked four skymile tickets on the website using three different skymile accounts, with three confirmation numbers yesterday. After we reserved it and the website mentioned that it has 24 hours window for issuing the tickets. At that time, it is $110 for each ticket (with $100 redemption fee). The representative did not mention anything about it or said the redemption fee will change. By the time when I tried to finish the process next day - only several hours different (the redemption fee becomes $150 each ticket).

I was upset and called the representative again and they said there was nothing they can do about it. The computer can not change. You either want the ticket or they will automatically be cancelled at the end of the day. Nothing is clear for this kind of rules - several hours different - I need to pay $200 more for four tickets. Yet, when I was on the phone with representative yesterday, I asked them to finish the ticket process. Everytime, the representative told me that you don't want to do that because you will charge for $20.00 processing fee with a human each ticket. In other words, they say you will not want to spend $80.00 more. But then wait for several hours and I got charged for $200.00 more (but no one warns me at all).

Then, finally I submitted to pay for the extra-$200 redemption fee on top of $440.00 (redemption fee). After I paid for the first three tickets, then suddenly I found that my daughter ticket was cancelled for no reason. When I called the third representative, she said that my daugther ticket has cancelled one day ago because it expired. I questioned how come all the other tickets are still there and they are perfectly ok. Yet, my daughter's ticket was cancelled since they all reserved at the same time. She asked us to re-book the ticket online again. We said we could not find the exact flight for my daughter anymore and we asked her to help. She said once again, you don't want $20.00 more dollars for booking through a human-person. I insisted this time. The representative said she would do it, and finally put us on hold and then for over half an hour and then us off.

I called the four representative. Explained the whole thing again. She looked at the four tickets with all confirmations. This time, she did not argue with us. She put us on hold for another hour and said that she needed us to pay extra 7500 skymile for exactly the same seat we reserved yesterday (then, the website said the seat all sold-out, and then it is not our fault just because the computer cancelled my daughter's ticket). When I did not agree for this treatment, she said she went back to the supervisor again. this time, she got the ticket, everything exactly the same... (miraculously the flight did not have seat before... now it has a seat for my daughter). Then, I got charged extra $20.00 on top of $160.00 for the redemption fee.

This kind of craziness of booking tickets cost us 100, 000 miles and then, stress, arguments within my wife and me. make a huge concern to my daughter and she is afraid she was left behind. And it costs me $220 more dollars for the redemption fee. At the end, spend me over 5-6 hours on the computer and talking to a human (everytime said it will cost you $20.00). It is so frustrated. I cannot believe a big company doing that to her customers.

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Sachit Shetty
, US
Dec 23, 2016 9:52 pm EST

Delta told me that I would receive an ecredit for my 215 dollar ticket.. well I went to redeem it 4 months later and it was 15 dollars. I called them up and they said they charged me a 200 dollar ticket change fee... are you kidding me...

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Delta Air Lines - personal items stolen out of luggage

On New Year's Eve, I was flying home from visiting family. I have to tell the first part of the story because it makes it so much better. 1- I had plans for that evening, so I had taken an early morning flight to be sure that I arrived on time. I was supposed to get in around 11:00am. After waiting for several hours, then hearing the pilots complaining of...

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Delta Air Lines delayed luggage

Left JFK for Buffalo, Sunday Dec 13/09 paid $20 fee for luggage. Our bag, with all of our Christmas presents, did not arrive with the flight. Went to Delta office asking for assistance. The counter person was totally inept, told us our bag was still in JFK but has no idea why, gave wrong information baggage would be delivered the next day. Followed up on Monday via phone and internet with the reference number provided by Delta - info not in the system. Delta phone reps have NO idea what customer service means and lied about when baggage would be delivered. Several stories from many reps!

Long story short, on Monday, I could have driven to Buffalo and back in 3 hours to pick up luggage. Instead as advised, I waited at home, all day Monday and Tuesday, only to find out baggage would be delivered WEDNESDAY!

Called Delta requesting reimbursement of $20 charge, got a snotty rep - no way, offered a voucher to fly Delta again, ARE YOU KIDDING ME! What a poor PR job - saying I'm sorry doesn't cut it. I want my luggage! Delta management needs to give their staff a good shake, reps don't know about problem resolution only to inflame the customer. Reps can make or break an airline -no wonder airlines go out of business.

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Ponydriver
Buffalo, US
Jan 03, 2010 11:44 am EST

Tell them you have medication in your bag, they will usually get it to you via local carrier, cab etc.

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Ponydriver
Buffalo, US
Jan 03, 2010 11:41 am EST

In December of 2009, Delta decided to switch delivery companies to save a few dollars. The old company would have had your bags to you in a matter of hours upon their arrrival in Buffalo, unfortunately the new company has had several issues with taking days to get bags to the passengers, all this as I said to save a few dollars.

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Richard51
Brooklyn, US
Dec 29, 2009 9:19 am EST

ditto the same situation happened to me when I went to Seattle on 21 Dec 09 they lied and could of picked up bags in Seattle the next day but Delta rep stated bag was turned over to Fedex at 2:38 AM after locating a computer that afternoon found out Fedex picked up at 12:02 PM not as stated and then my baggage went to Fedex Ten transfer (back to the Eastcoast) and back again. After 72 hours I received my bag. I was hung up by the customer service rep at delta and when I called back again (after waiting 45 minutes on the phone) I was told by another rep when I asked to speak with a manager that eveyone who answers the phone is a manager, that was a lie. Even if I was offered a voucher "It would be a very cold day in hell" if I ever fly Delta again.
If anyone would like to set up a class action law suit to sue Delta they can count me in here is my email to contact me for further info.

Richard Cohen
rpcohen1@gmail.com

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Delta Air Lines miles not credited

I flew on Air Europa in September of 2009 from NYC to Madrid. On Delta's webpage, Air Europa is listed as a partner airline to Delta. Air Europa put my Skymiles number on my ticket. I have called Delta several times, I have faxed my boarding passes and Air Europa tix to Delta three (3) times, I have emailed Delta numerous times, I have gone to the Delta ticket office in NYC and they called AND faxed to Delta but to date, DELTA REFUSES TO CREDIT ME WITH MY MILAGE.

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upsettraveler2010
, US
Feb 25, 2010 9:06 am EST

I have the exact same problem. Air Europa being on their website is a misleading scam.

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Delta Air Lines items missing from baggage

I was traveling on-board Northwest flights from Newark-Liberty I'tl to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags was missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline's office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone's opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.

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missparrow
atlanta, US
Jan 26, 2010 3:28 pm EST

I know that some of this happens, but TSA employees are the ones who do searches of checked luggage and not airline employees. So how do you know it was an airline employee and not TSA? My daughter just returned from an international flight (2 different airlines) and had an item missing out of her bag. I never check anything I can't live without.

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Ghost7527
,
Nov 29, 2009 9:38 pm EST

I had a similar experience with Delta customer service. I'm still fighting them. My luggage was left in Newark on my trip to Frankfurt. When I finally received it (I consider myself lucky for that in itself), my TSA locks were gone as was nearly $1000 worth of items. My experience on this trip (which is too long to go through line by line), left a lot to be desired as well as it cost me approx. $5000 overall. Even through all that they put me through (and still are), I accept that companies, people, etc... make mistakes, it's how you handle that mistake. Delta's customer service takes a back seat to none in arrogance, ignorance, lack of professionalism, etc...

I don't know if this is nationwide but were I am (Alaska), the company that I have to list on my lawsuit against Delta is 'Corporation Service Company'. One very important thing to remember is that according to the Montreal Convention, you have 2 years to file court documents. Wish you good luck against this ridiculously unconcerned and arrogant airline.

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Delta Air Lines rudeness and racism

On the 3.11.09, our daughter Emily Thomas-Ndukwu arrived at Terminal 4 Heathrow Airport to fly to Greensboro NC 3 hours before departure. She was requested to submit a outward bound ticket from the States which she had. She presented said ticket and was told the date had expired.

We received a call in Lagos from a Delta representative who was rude, racist, unhelpful and arrogant even though we renewed the date on her ticket whilst talking to him.

Subsequently I had to fly to London to sort out the problem, costing time, money and inconvenience plus a fee of $250.00

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Delta Air Lines lost purse

I traveled from Boise, ID to Washington DC on military travel orders on 14 September 2009. After landing in Washington DC I left the gate and went to the baggage claim area. When I arrived to the baggage claim I realized I'd left my purse on the airplane. I had no ID, no money--nothing saying who I was. I went directly to the baggage claim service desk and told the lady there that my purse was still on the plane located where I was sitting. She called the desk at the gate and then she told me there was a "maintenance issue" so no one could get on the plane. She took my contact information (thank goodness I had my cell phone on me!) and said as soon as they could get on the plane they'd look for my purse.

I never got a call back from Delta letting me know if they found my purse. Finally I called Delta myself and they said they never found anything. I knew this was impossible because I knew exactly where my purse was on the plane! After a few days I got a call from Delta in PORTLAND OREGON saying they had found my purse on the plane EXACTLY WHERE I SAID IT WAS TO BEGIN WITH! And what is worse, if I wanted my purse back I had to pay an outside delivery service to do it. I had to pay $66.39 to DJs Delivery and Storage to get my purse returned to me.

If Delta's customer service agents had made the smallest effort to get that purse off that plane before it took off again, I wouldn't be out almost $70 not to mention all the fear and anxiety I suffered while thousands of miles from my home trying to cope with absolutely nothing--no money, no ID, no credit cards!

I recently sent an email to Delta telling them my story and that I want them to make amends by repaying me the money I spent to get the purse back. I am awaiting a response to that. If I do not receive a response I will take steps to keep the Idaho Army National Guard from using Delta for military travel. This would take a big chunk of their profits in my area.

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Delta Air Lines selling buddy passes

Jamal A. McKinnie has sold a total of six buddy passes since he has been employed with Delta Air Lines. It is my personal opinion that he should be investigated and terminated. I say this because of the integrity that he lacks as an employee with Delta Air Lines. Not only has he sold buddy passes but he also told me that he was called into his supervisor’s office for sexual harassment and he and the supervisor had a good laugh at the expense of the young woman who was reporting it. Delta has been notified of the selling of these buddy passes and obviously aware of the sexual harassment. The question now is “Do Delta Airlines have any integrity as a company?”

Your Responsibilities
“The Buddy Pass program was developed as a way to allow employees and retirees to share their travel privileges with people outside their immediate, pass-eligible family. You are expected to know those to whom you give these privileges, and you are responsible for their behavior when they travel. Unfortunately, Buddy Pass misuse is a reality. On any given day, eBay® and craigslist show Buddy Passes and travel companion authorizations for sale. In some cases, employees have turned their Buddy Passes over to Buddy Pass “brokers” who sell them to unsuspecting travelers or to individuals associated with illegal or suspicious activities. Whether directly or through a broker, profiting from the sale, barter or trading of travel privileges, including Buddy Passes, is a direct violation of our policy and has a significant impact on Delta’s revenue. Those who engage in this activity subject themselves to disciplinary action, including loss of all travel privileges or even termination of employment.”

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Mr.Calhoun
Hampton, US
Oct 30, 2009 9:05 am EDT

get a life man get a life

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angielove
hampton , US
Oct 25, 2009 9:59 am EDT

To Whom It May Concern,

I am emailing you once again to let you know that I believe Jamal A. McKinnie, employee number [protected] sold another buddy pass on October 25, 2009 to Jeniene Hobson, Pass Rider [protected]-72; Record Locator BQFHQR.
On last Thursday, October 23, 2009 I informed Jamal that I was turning him in each time he sold a buddy pass and he replied by telling me all he had to do was tell the Delta representative that he was gave the passes away. He was coached to say this by another co-worker who he sold the buddy to on the October 15, 2009 for a friend who lives in the same apartment complex as he. When we was out on Thursday of last week he let me know that he was going to call the help desk and speak to them, that’s one of the reasons I stated I believe he sold one on Saturday, October 24, 2009. Jamal is a habitual liar, and because he uses correct English and swears a lot on dead people we as a people tend to believe him.
Normally when Jamal sells a buddy pass, he pays on his Delta Visa card. I’m not sure if Delta Air Lines have the right to look into his bank history to see the pattern. When they give him the money, it he doesn’t work over time he makes the deposit then, but if he receives the money the next day, he makes the deposit then. More than likely if Delta takes this route he will say that the extra money came from monies that his mother sent him. This is how you can catch him in this propaganda, when his mother sends him money it is usually done via a sister bank in New York.
Of all the times I have been able to give you detailed information on the when/where/who/amount this time I will not be able to do that because he stopped telling me detailed information. However, I do know that each and every other time I can give you précised information on how things occurred. I may be wrong about this one, but since I know he is short on gas and grocery money, I would believe I’m probably 90% accurate.
In the last email I took the opportunity to look up information on Delta Net pertaining to selling buddy passes and pasted it to the email. This time I’m just going to ask “Do Delta Air Lines Inc. as a company has any employees who veracity is intact?”

Thanks in advance for your cooperation.

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Delta Air Lines delta skymiles redemption

Do not waste your time trying to redeem an awards flight on Delta.com. You can see dates that have the low redemption mileage, but you can't book them on your own. A better way is to look at other SkyTeam member sites, like Continental's One Pass, and find flights that are redeemable for low mileage on those sites and then call the Delta Skymiles Customerless Service number and plead with them to identify the flights you have located and book the award travel at the low redemption rates for you.

I probably wasted 20-30 hours over a two month period trying to get a round trip ticket to Europe for 60K. I finally called and asked if there were any cities that were more likely to qualify for the low rate. The answer that I got was I am not going to search all day for you. I asked to talk to a supervisor and then for the agent's name and she refused and hung up on me.

What is sad is that I used to really like Delta and have flown them for 20 years, now I really have to look at alternatives for my travel.

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nazli mohajeri
, IR
Aug 17, 2010 8:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a vaio notebook from iran with delta service guarantee. after about 10 months LED screen of that laptop got dark from a little area without any hurting, i reguested delta service to change or repair it, they didnt do anything and said 'we are sure that u hurt it', they sended back to me with a bigger darkness on the screen.
please review this complainment.
thank u

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Maria A. Evascu
,
Sep 12, 2007 12:00 am EDT

I had reservation to fly to Romania, from Columbus Ohio for September 26, 2007. Due to sudden change in my parents health, that needed hospitalization, I had to change my departure to September 14, 2007. When I made the change and new reservation was completed, I (I asked) was told that if I present a document that reflects my situation, I will have the $200 penalty fee deducted from my price, but when I arrived at the airport the collect my ticket I was surprised to find out that there was no reservation and also, to have a new one issued I was required to pay $495 difference in price. This is very disappointing, my change was not in any way due to other the emergency with my parents. So as I am waiting for my departure in two days, I am writing to express my frustration with the service and the lack of information given to me in this whole procedure. I use to fly with Delta in the past, and this experience will erase all the good memories I had about this airline.

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Cranson
Plantation, US
Jul 05, 2010 4:04 pm EDT

I booked tickets to Hawaii in May 2010 for me, my wife, and our 2 small children (5 & 6). After booking the flight I spoke with a supervisor to make sure that it was noted we were flying with 2 minors so we would not get seperated. TWO WEEKS before our flight I received an email that there was a schedule change and now none of us are sitting together. I then spoke to a supervisor who told me there was nothing that they could do, and I have to wait until the day of the flight to see if I have to worry about my 5 & 6 year old sitting with a stranger on the flight to hawaii.
1st, there should be a law against this specific situation, and 2nd Delta should be far more accomodatating to parents with small children. Obviously it does not seem to concern them.
I will never fly Delta again, and I suggest that anyone who is going to fly with small children choose a different airline.
Thanks for ruining my vacation!

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Unhappywith delat
san diego, US
Apr 01, 2009 9:17 am EDT

This morning, San Diego International airport, Delta has lines that took 2 hours to get through. I arrived 2 hours early, checked one bag, and missed my flight.

This is the process: 1) stand in line and wait for a self-service kiosk. There were no Delta representatives to help people with the kiosks, so many, especially elderly people, stood by the kiosk frustrated and banged on the touch screens that were not very working very well - I might add.
2) Wait in line to check in your bags One woman was working the desk to check in luggage. This took almost as long as waiting in the first line.
3) wait in security.

Both the check-in lines and the security lines were extremely long.

Delta needs be be PUT-OUT OF BUSINESS.

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Yo Me
,
Oct 30, 2007 12:00 am EDT

I tried to purchase a ticket by internet but an error message told me to call customer service. They booked the ticket and waived the $20/ticket telephone booking fee. The next day I found the names were incorrect. I called to have them corrected and got new tickets issued. I just found out that they charged me $40 (two tickets) to correct their mistake because I didn't use the internet. This should be a no-brainer to refund my money but they are refusing. Why am I paying for their mistake? I am working with my credit card company to dispute the charges and will file a complaint with the Dept of Transportation and the Federal Trade commission. Is there any other recourse for me?

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ivan joseph
Ajax, CA
Aug 29, 2016 2:24 am EDT

i very upset and disappointed on the seating Delta has offered us on the return leg of our vacation. On July 25th 2011 flight # DL4346 from Belize City to Atlanta U.S.A your company seated us in the last row of your plane with a toddler...i find this inaccepable seating for myself along with my husband and 2yr old son. Your unreasonable seating offered to us was imaginable! We were edged up against a wall on a 4 hour flightunable to recline and on top of this the seat in front of us was able to recline into our lap! I am expecting some type of compensation to this and we paid a high fare expecting a suitable seating. My husband was unable to seat in his assiged seatin (21 C) on this aircraft due the fact of not enough room as the person seated next to him was a large individual. The aircraft had a seating range of 42 seats deep but 21 available seats. He was forced to sit next me myself with our toddler on his lap.
I need someone to look into this as again this is unacceptable seating assignment from your airline for a couple with a toddler in tow! i expect compensation for this inconvience.

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Mike C.
, US
Dec 20, 2011 8:48 am EST

I just wanted to inform you about an encounter I had with a supervisor at your Salt Lake City location. In the many years I have been a loyal customer to your airline, I have never been treated with the disrespect and condescending attitudes as I experienced on this call. I was told the call was recorded, "whatever, if you are not happy just go online and complain and they can hear what you are saying since this call is recorded" and I was also told "You are clearly not understanding this, repeat after me. . . what did I just say?" I was asking for a simple clarification of my seats and my preference to be seated with my girlfriend since we booked the flights together. Please if you can, look up the conversation and hear for yourself. I am so offended, and truly appalled that an agent in Salt Lake City can represent your company as a supervisor. I will definitely think twice about choosing your airline in the future as a result of this incident. I called back and spoke with a kind gentleman Nick, also in Salt Lake City who apologized and clarified the situation. He was truly kind and the only saving grace from this chaos. I understand that you are a huge company now, but for the customers that have been loyal and flying you for years, we recall the times your customer service was unparalleled in the industry. I expect an airline such as yours to set the standards. A supervisor who takes to insulting and berating your customers will drive the company into the ground. I really hope you take this to hear. I would really appreciate follow up as well. Please feel free to get in touch at your earliest convenience.

Rectify the situation by contacting me to discuss the matter in further detail. I would like Delta to investigate this supervisor as I am sure that I am not the only one she has treated with disrespect. Additionally, anything that Delta sees as a gesture of gratitude for my loyalty and as an apology would be appreciated. Thank you for your time and consideration.

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Mandy Rae
, US
Feb 05, 2016 6:44 pm EST

Major decline tin the Delta Skymile program. Saying
You are a loyal and long time customer means nothing to them. The rules and restrictions have increased
Giving little accommodation to travels wanting be
To use there Miles. There staff has been trained well
To I force their restrictions and fees. I commend them
They are doing a great job. Still we are left with little
Satisfaction, must disgust and a strong drive to take
Action against Delta, like a class action suit. Would welcome others to fight the fight. Any complaints
Fall on deaf ears and there is NO accountability
For there mistakes. Something mud be done and
I intend to search a venue that will put my complaints
A forced that can't be denied and hits them in their
Financial pocket. It's all about revenue, Not about
Customer satisfaction and we collectively should not
Let them get away with it

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Twizzle Man
,
Sep 14, 2007 12:00 am EDT

FYI... if you have a friend working for Delta Airlines offer you a buddy pass, be aware that you are considered to be a bit of a "second-class citizen." Don't get me wrong, it's wonderful to get the discount; however, if the plane is full, you will not be able to get on the plane.

I had to spend the night in UTAH. It wasn't nice.

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Ed Meshechek
Ft Mohave, US
Dec 18, 2011 6:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I booked a cruise on Delta Cruises and found that the cruise was not for over 1 year away, so I called the Delta Customer Service and was totally refused a complete refund ( the 24.95 booking fee ) after only booking it 5 minutes before. What a scam Delta runs. Also the customer service lady I talked to literally hollered at me and stated I was being to loud with her ( not at all!). So to make a long story short, I will be on a cruise in a year or so ( if I live that long) since I couldn't cancel and I didn't care to lose my money by booking a cruise through a low quality booking agent ( DELTA SKYMILES CRUISES) with rude employees. Oh and so Delta Airline knows. I canceled my delta email account and after I deplete my skymiles with free reward miles
(nothings free with Delta Airlines) I will cancel my delta account in full. For all you that are unsatisfied with Delta, take a look at Allegiant Air, Southwest, and BlueJet. I sure have had good luck with their service and reward programs.
Ed Meshechek

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Delta Air Lines lost luggage

Flying Delta turned my dream vacation into a nightmare. It’s been 29 days since I’ve seen my luggage. Try taking a 12-day Mediterranean cruise with no luggage. It’s awkward, inconvenient, expensive and, without appropriate clothing, you can’t eat in the regular dining rooms. Delta afforded me no relief whatsoever and only responded with form emails. I faxed my formal lost luggage complaint when we returned home 11 days ago and have not heard a word from Delta. I called them four days after I faxed my complaint and, after being on hold for forty minutes, I was told it would take 4-6 weeks to process my complaint. Great way to do business.
I should add that we had 3 changes of itineraries before we even boarded a plane due to mechanical difficulties. One plane sat on the runway all night before they discovered a mechanical issue at 6 am the next morning. We barely made our cruise and had to add two days at the end of our trip so we didn’t go to Italy without seeing Rome,
I apologize to anyone who sees this more than once but I plan to post it anywhere I can until I get some satisfaction from Delta.

Bill Runeari
Oswego, NY

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shaun_mh
Bournemouth, GB
Jun 17, 2012 11:26 pm EDT
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Hi you could try sending an email straight to the ceo richard.anderson@delta.com ;. See how you get on I did he doesnt even care about lost luggage. They lost my luggage which contained medical supplies and there attitude was go to the pharmacy and get replacement which they would reimburse. This wouldve helped it I could do that. But the medication was specially prescribed by a surgeon. THEY DONT CARE ABOUT THERE CUSTOMERS. ALL THEY CARE ABOUT IS HOW RICH THEY CAN MAKE THEMSELVES.

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Delta Air Lines duplicate flight confirmation numbers

I made a reservation for three people on a Delta flight, and received confirmation emails from Delta. However, I received check-in reminders from Northwest AND Delta, making me think that I accidentally booked the flights twice. I clicked on links in each of the emails and they led me to 2 DIFFERENT flight confirmation numbers, and 2 DIFFERENT flight numbers, one on Delta and one on Northwest. I freaked out a bit more. I know that Delta and Northwest were in the process of a merger so I called them and they sweetly told me that all that info was indeed for EXACTLY the same flight. I tried to convince them that this was very confusing and more than a little anxiety provoking but they didn't see it as a problem. I called a few more phone numbers that they told me to call to formally complain, but alas, each number was the 'wrong' one to do this, so I am just complaining here on complaintsboard.com.
Kathy

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Delta Air Lines undue charges on credit card

I had decided to book two roundtrip tickets from Atlanta to Tampa. I went on line and tried booking the flight, I had a message come up that it could not use my credit card try another card. My thinking was I had punched in the wrong number, I made several attempts and each time the same message. I called my credit card company and it said the card was fine, no problem. I was frustrated and after a few minutes I tried another airlines and it had a similar message. I called the credit card company back and found out that Delta had pending charges even though the Delta's website said it could not use my card. I know have $1692.00 in charges pending against my credit card and no one at Delta can help. Delta Coporate office has been rude and unprofessional, they tried blaming my bank and credit card company.
Tommy M.

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Delta Air Lines dumb employees at delta check-in

Delta hires ###s. I was at the Austin Airport this morning - my niece was returning to Italy and most likely I will not see her for two years or so. I asked the Delta people at check-in to please, please issue me a pass so I could go with her at the gate and see her board the plane. It really meant a lot to me. They repeatedly said no, because my niece is neither under eighteen, nor disable, nor old. Even th security guard agreed with me that they were being ###s. I certainly do not look like a terrorist, and the issue of "crwoding the gates" was non existent because it was before 5am!
Delta needs to sto hiring brainless order-takers that act like a herd of dumb sheeps and are incapable of making an exception even when it perfectly ok to do so.
I will go oiut of my way to boicott Delta from now on.

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583586
30223, Georgia, US
Oct 26, 2010 6:29 pm EDT

you are a F'ing IDIOT. did you read your complaint? well read it again FUMB DUCK! WHAT YEAR IS IT? is it AFTER 2001? Lets say the agents did issue you a pass (for which you did not pay for) to go say goodbye to that [censored] of a niece of yours; you may not look like a terrorist but what if you just fliped your [censored] and started fighting people, causing disruptions or even managed to get a gun in the place and shoot up the whole airport? who's responsible then? the agents that issued you a pass and delta airlines. so lets reverse the position. some pedo uncle wants to watch his niece's [censor] walk down the jetway since he wont see that tight [censor] for at least 2 years comes up to you, a ticket agent, and says "hey, i dont have a ticket but can you make one for me so i can say goodbye to someone?" the answer is no every single time...no no no...bet thats what your neiece was saying but i bet it sounded like "no, no uncle dont. Stop uncle. no no no no no no no no" but you just cant take no for an answer can you pedobear?

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bobtheman
, US
Aug 24, 2009 10:47 am EDT

Rules are rules.

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Delta Air Lines baggage charges

Dear Delta,

I am writing to request a refund of the $200 "Excess Baggage" fee I was assessed at the Delta ticket counter, San Jose (CA) International Airport on July 23, 2009. On said date I flew Delta Flight # 1684 (SJC to ATL), connecting to Delta Flight # 68 (ATL to CPH) to participate in a hockey tournament in Copenhagen, Denmark. I checked in the following baggage items:

1. suitcase
2. hockey equipment bag
3. two (2) hockey sticks held together

Per the below listed policy (http://www.delta.com/traveling_checkin/baggage/baggage_allowance/index.jsp#checked), I was correctly charged an additional $50 for my second checked bag (comprised of the hockey equipment bag and two hockey sticks).
Checked Baggage—International

Currently when traveling to or from cities outside the United States you can check two bags, per passenger at no extra charge. For customers traveling between the U.S. and Europe for tickets purchased on or after May 23, 2009 for travel beginning July 1, 2009 customers in economy class will be charged $50 US (or the local equivalent currency) each way for the second checked bag. Exceptions to the second checked bag fee include:

* First and Business Class passengers
* SkyMiles and WorldPerks Elite members (Platinum, Gold, and Silver)
* Active duty military members traveling on orders
* Passengers who purchased tickets prior to May 23, 2009
* Passengers who are confirmed on a Full Y class Economy ticket.

However, much to my surprise and dismay, I was also charged a $200 Excess Baggage fee for the two (2) hockey sticks held together. The ticket person unknowingly stated that the $200 charge for the hockey sticks were considered "special baggage". However, when I checked the Delta website after arriving at Copenhagen and prior to my return trip to San Jose, CA., there was no information justifying the $200 Excess Baggage fee charge. In fact, what I found was alarmingly contradictory of what the ticket person represented to me -- Delta's policy regarding charges for "hockey equipment" reads as follows (quoting Delta Contract of Carriage located at http://images.delta.com.edgesuite.net/delta/pdfs/contract_of_carriage_intl.pdf -- underlining added for emphasis):

"Items of hockey/lacrosse equipment may be accepted as checked baggage and one such item maybe
included within the free baggage allowance. One item of hockey/lacrosse equipment is defined as one
equipment bag plus two hockey or lacrosse sticks (taped together). The combined weight of the equipment
bags and hockey sticks may not exceed 50lb or excess weight charges will apply. The maximum linear
dimensions up to 80 inches will be accepted with no excess size charges applied; oversize charges will
apply to items with linear dimensions over 80 inches."'

My hockey equipment bag and two (2) sticks was weighed and did not exceed the 50 lbs limit; and the linear dimensions of said equipment bag and sticks were well below 80 inches. Most notably, I was not charged ANY fees for the hockey sticks on the return Delta Air Lines Flight # 69 (CPH to ATL), July 31, 2009, connecting to Delta Flight # 1579 (ATL to SJC).

I did also happen to notice that another frequent Delta flyer experienced a similar problem regarding excess charges for hockey equipment - http://www.complaintsboard.com/complaints/baggage-charges-c103224.html.

Pursuant to Delta's above-stated policy regarding the "items of hockey/lacrosse equipment" wherein it clearly states that One item of hockey/lacrosse equipment is defined as one equipment bag plus two hockey or lacrosse sticks (taped together), I should not have been charged a $200 Excess/Special Baggage fee. Accordingly, I am requesting and expecting to receive a refund for the $200 Excess Baggage fee I was assessed in error. Please confirm that corrective action has been taken within the next five (5) business days.

Please do not hesitate to contact me for any questions or if further clarification is needed.

Sincerely,
Shella Aguilar

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Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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Delta Air Lines contacts

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