Delta Air Lines
reviews and complaints

I careful chose this flight because it: 1) was a delta only flight; 2)me and my spouse would be next to each other in the 2 seats by the window for maximum comfort; 3) dedicated overhead space, and 4) 70lb luggage restriction. My Detroit flight was cancelled and we were rebooked a flight with none of these items from ORD to NRT in a lower level class of seats. And to make matters worse there was no RIC to ORD flight, I was expected to make my own way to ORD.
After calling the next option was to take Philippine airlines which is worst airlines in Asia and again I would be in a lower class seat for a 12 hour flight. So we settled on the last option go the next day. Same class, we would next to each by the window just like the ticket I booked, I confirmed the seating with the agent and the supervisor. Then when I checked online I found I was lied to. The Detroit to Japan trip we have the same class of ticket, but in the middle of the middle aisle and in different rows. The only way to fix it would be for me to ask people on the plane to move. And I would still be stuck in the middle of the middle aisle with strangers on my left and right. So I paid $4, 000 for tickets that are only a little bit better than basic economy. Do I feel cheated absolutely, do I feel like the airline was trying to fix it, ABSOLUTELY NOT. Ironically, this was one of the few times that my plans were flexible enough to change dates and it didn't do me any good. This is the worst experience I have ever had with an airline. And Delta has done nothing to make it right.

Today I finished my meeting a little early headed to the airport and was going to try and catch an earlier flight only to be told that the $696 round trip flight (MSP - CVG) was ineligible for an earlier flight. Mind you that the flight I am scheduled to be on is overbooked and has a handful of people on standby - the one I was requesting to get on is about 75% full. I was informed that the only way I can get on the other flight was to purchase a new one way ticket for $450. I used to use Delta almost exclusively (had diamond status) and now I don't - they don't want or feel they need to support their business travelers other than an ATM. When I went to log into my account to submit a complaint through their web page the complaint section was in operable - go figure it wouldn't recognize the flight I was going to be on DL 3404 and didn't recognize any flights I put in their system.

Had a very unpleasant experience today on a Delta flight. The staff were rude to me, both before we boarded and then later during the flight. It may just be that everyone was having a bad day because they were running behind and stressed out, but that's still no excuse. I've worked in customer service, and you need to not let it show when circumstances get to you. Not terribly happy.

To whomever, I return from my vacation from Cancun on Sunday evening, my luggage was ripped so bad that things was hanging out and my Cuban cigars was taken out of case's, they left the empty boxes all the seals we're broken as well as all the silver jewelry was taken.There we're 3 silver necklaces, 3pendants, 4 Bracelets and 4 silver rings in various sizes. I'm truly disappointed. These things belong to me.

Delta changed my flight times and I could not make that flight. I told priceline to cancel the whole flight, and they did. They told me it would be 6 to 8 weeks to refund my money if delta approves it.

It has been 7 weeks.

I spent over two hours trying to resolve this with priceline. I was stuck in a phone tree and faq's. Trying to find a live body is impossible.

Their customer service is horrible

My husband and I with another couple went on a cruise and purchased a ticket on Alitalia airlines going to Rome (FCO). We and the other couple were told to pay a baggage fee @$60.00 per person. My husband and I checked in with 1 baggage each. We were told that this is one time fee and will no longer be charged for baggage fee on our trip back to Los Angeles. Our trip back to Los Angeles was Delta Airlines. We checked in on August 10 and quite a surprise that my husband and I had to pay another baggage fee each. Please see attached citibank statement reflecting the baggage fees charged to our credit on July 26 and August 10. What makes it so bizarre the other couple who traveled with us wasn't charged twice. They didn't have to pay. The baggages both my husband and I checked in weigh 40 lbs each.

We travel internationally several time and it questions me why a baggage fee was charged to us on both trips going and coming back. We were never charged on allowable checked in baggages but it wasn't the case this time. It is to my understanding the both Alitalia and Delta are under the same management. Being what it is, I am filing complaints to both Delta Airlines and Alitalia for irregular baggage fees we had to pay.
Attached are the following:
1. Flight information from LA to Rome - Roundtrip
2. Citibank statement reflecting the baggage fee charges on July 26 and August 10
3. baggage fee ticket issued by delta airlines

Thank you for any consideration you may extend in this regard.

Cora Artizada

Hello,

I am reaching out because I am a victim of a companion travel pass fraud, an employee by the name of Emilia Aldridge and Sheron Thompson have both scammed me of $2, 000 promising non-rev travel privileges for the year.

PPR# [protected]
Sheron Thompson
phone: [protected]

Emilia Aldridge
phone:[protected]
email: [protected]@gmail.com

Hello,
I am not sure how seriously you look at complaints. I would like to share my experience after I had asked to be transferred and was connected to Dena Kessler from Dallas TX and how irritate she was at the beginning of the call and then she hung up on me. It was very bizarre considering I have always had such amazing customer service from anyone I have talked to from Delta. Maybe the calls are recorded and it would be worth listening too. She stated I was irritate, however I was needing some guidance and it went down hill from the start and she wouldn't let me even ask my question. I hope others are not greeted the same way by this employee who represents Delta. There was a huge lack of quality customer service.
In the best interest of future customers. Thank you for your time.
Marie

I ran into this piece of work at a hotel close to the airport. He was obnoxious and attempted to grope me numerous times. He continually told me his position and name, I assume in an effort to impress me. When I refused his advances he became irate and downright nasty and began quoting versus from the bible about forgiveness and living a noble life and some other such nonsense. I cant believe that this type of person could be entrusted with the lives of other people on a daily basis. I am sure no one will read this but I had to put it out there just in case.

Please see below for the details on the unethical treatment Flight 407 on delta airlines had with us on June 28th at JFK airport

I am writing to you before I send all of my information and videos to every news outlet in hopes of some resolution. I am very familiar with Delta as I was the CFO of American Express Corporate Cards for several years and actually worked on the Delta deal with them.

On June 28th on flight 407 from NYC to Zurich Switzerland, the plane spent over 6 hours on the runway and then claimed to have computer issues. We were told that the computer issues were getting fixed. At 2am, the captain of the plane then announces that he is leaving the plane and was not really sure what was happening to it. We all waited on the plane for another 30 minutes and they finally said the flight was cancelled due to computer issues.

It took another 3 hours to re-book my flight and they re-booked it 2 days later! They also did not have our luggage. No one was apologetic. No one made accommodations for any of the passengers. There were pregnant people and families with little kids and everyone was treated like garbage.

Then we tried to get our luggage and we were told we had to wait another 3 hours.

But where things got really unethical was that I called your customer service today as I am out thousands of dollars in hotel and day trips because of Deltas delay and they tell me the flight was cancelled due to weather and they can do nothing. I have on video that the flight was cancelled due to a computer issue. So I would like to know how you can do this? Should I submit this story to the news as I clearly have everything on video? You guys have cost us thousands of dollars, three lost vacation days and this is how we are treated? Sandy in customer service was probably the worst person I have ever dealt with. I really think the public needs to know about this horrible experience but more importantly how unethical your organization is.

I thought you should know as I do plan to take this further but I would not be too proud of a company that operates with fraudulent practices.

Kim

PDXDL35884

I flew from PDX on Saturday May 26th, 2018 in the afternoon thru SLC arriving in CVG late Saturday night. When my husband and I arrived only one suitcase arrived at baggage claim. I asked one of the red coat gentlemen for help in figuring out where our luggage went to. It showed it had been delivered, however there were no suitcases anywhere, and another gentlemen was also missing luggage as well. Eventually he went looking for my suitcase. It was after 1 am before he found my suitcase in a dark corner on a cart somewhere. By the time I got home I was exhausted and went to bed. The next day we celebrated my grandsons birthday and only took a couple things from the suitcase until later in the day. it was not until evening when we started to realize we had a problem. I called the airport but got not answer. I actually called twice. On Monday I realized we were missing toys, clothes and all the brand new stuff I purchased for my grandchildren. Including the new fragrance purchase. So I called the airlines and left a message to have someone call me telling them someone stole items from my suitcase. On Tuesday I got a call from the Airlines and already they are saying, it's been more than 24 hours so you have to fill out papers to file a claim. It sounds to me like already I am getting the run around! This is the sixth time my luggage has been gone through and stuff has been stolen. I am so tired of simply letting it go because no one will hold anyone accountable, it's time Delta steps up and makes things right. I fly with delta a lot but I am sick and tired of things disappearing from my luggage and not having the power to lock my luggage. We already pay a hefty price for our ticket and then we pay to check our suitcase then your employees can pilfer through my suitcase and rob me blind. Last Christmas your employee stole 12 collector appliques of snoopy that I had packed to take to PDX to sew on my grandsons quilt. But I never got my money back, nor for the hundreds of dollars in toys that were stolen just in that trip alone. This trip again is hundred of dollars in stolen stuff, give me a break! I don't want any more excuse. You said you have camera's but they seem to have figured out how to get past them or they wouldn't keep ripping off people. I expect some resolution not excuses.

I purchased 2 tickets to spokane to attend my mothers funeral. I neglected to ask for bereavement flgt upon making reservations but asked for discount upon my return home...they said no. So upset with their lousy customer service. I was under extreme duress when making reservations...they should still provide Berevement refund. Will never fly with delta again. Delta confirm # Hpv8og, booked mar 6, 2018, philly tp spokane. Very expensive flghts

Delta airlines lets its employees steal from passengers!

On june 12, 2017 I was on board delta flight 1700 from boston to atlanta. I had a small purple rolling carry-on in which I had packed my new dell inspiron 2-in-1 laptop. I am totally and permanently disabled and was experience side effects from routine medication that impaired my ability to walk long distances. So, I made arrangements, in advance, for wheelchair assistance to my connecting flight upon arrival.

An attendant was waiting on the ramp with a wheelchair. I greeted her and handed her my carry-on bag to stow in the built-in luggage rack beneath the wheelchair seat. She was in a rush, asking for my connecting flight information. It took me a moment to obtain the information and then sat down in the chair.

At this point I was unaware that she had left my carry-on bag on the ramp. I did not realize it was missing until I reached gate c37 for my connecting flight to kansas city. The attendant took off before I was able to stop her, so I reported the incident to the gate agent. He called gate a9 and spoke to an unknown delta agent. The gate agent at c37 informed me that my bag was secure and in the possession of a delta staff member and would be delivered to the gate before my plane departed.

I was instructed to board the plane and wait for a flight attendant to deliver my bag. When the plane took off, I still didn't have my bag. Upon arrival in kansas city, a flight attendant informed me that my bag had been secured in the delta lost and found warehouse. She also told me to call the customer service number to make arrangements to have the bag sent to me.

After many phone calls, I was finally contacted by delta on friday, june 16, 2017 and told that my bag would be on the next flight to kansas city. I arrived at the kansas city delta baggage claim that afternoon to claim my bag. Before I left the building, I opened my bag to double-check the contents. That's when I discovered that my laptop was missing.in its place was a single sheet of paper folded into fourths. I still have that paper as proof that a delta employee opened my bag.

Immediately I informed the agent in the baggage office. He instructed me to call customer service again to file a claim. On june 23, 2017 I received an email response denying my claim based on the assumption that my bag was a "checked bag" which exempted electronics. I replied to that email, disputing the decision. On june 26, 2017, I received an automated email message in response. That is the last I heard from delta.

The evidence found in my bag leads me to one conclusion: an unknown delta employee opened my bag and stole my laptop while it was in the delta warehouse. I did report the theft to dell, so the serial number has been flagged. I am closely watching ebay and craigslist in the event that it appears for sale. The serial number is 193fyb2.

It took me months to save up the money for that laptop. $700 is nothing to delta and everything to me. They even failed to respond to a letter from my attorney.

I only want one thing. Reimbursement for the full purchase price of the laptop they stole from me. Delta airlines owes me a new laptop.

I travel from Alaska to Sacramento flight 822 on October 26, 2017. but the stop over was made in Seattle. 3 boxes of seafoods were open and been stolen a lot of fish. How very inconsiderate and what kind of person who can do such a thing. You should investigate and check your surveillance camera and do something who did this. Please give me a call at [protected] and my name is Bernadette and I'll be looking forward on your response to this or otherwise I won't be travel with Delta Airlines because of your service is sucks...Please have this attention and be focus or I will speak to the head of airlines as much as I can get some answers. Thank you!

I would like to donate a $150 travel voucher to the Red Cross...but Delta Airlines informs me that I can only donate miles. Delta is not willing to give away the $150 to a charity in deep need of funds. This is my voucher...why can't I give to someone that REALLY REALLY NEEDS IT! Aside from the fact that voucher is from a previous Delta Airline malfunction...this just really makes me angry!

My son traveled to Toronto the last week in August. First when we got to the airport the only allowed one parent to take two children to the back there were not related and both parents were present. They didn't provide my son with his own package for his information to be written on and I couldn't see him off. Now I have done this with LGA airport and both parents were able to accompany our own child to the gate. Then when my son came back he was sitting at the gate because they didn't have my name and no one asked my son where his mother was and the person they called didn't answer they just had him sitting and once the other parent showed up I had to wait for her to go to the gate and bring him to me. There needs to be a better practice when children are involved and there needs to be a better matter of handling when traveling with other kids who are not their family and you should look into how LGA does it because it makes the family feel better about having your child travel through this airport.

LA to NY. How is that possible that I'm enabled to reserve seats 4 weeks ahead of the departure time? Neither 4 weeks ahead not 24 hours before the flight? How does it work? It's hard to do even at your counter at the airport, and even when you choose seats they tell me about an oversold flight. Do I have to care or it's your issue, not mine? Huh?
Your company is a joke and I have to warn the others about you.

My name is Fr. Jim Walther and I belong to a religious congregation called the "Oblates of the Virgin Mary." On June 21, 2017 I traveled with Fr. Tom Carzon, Br. Joe O'Connor and Br. Paul Kallel from Boston to Italy/France. The purpose of our trip was to visit our religious communities in Rome and Pinerolo, Italy; and Nice & Paris, France and attend meetings at each of the places. The flight from Boston To JFK (Delta #42) left at 5:10pm and was scheduled to arrive at 6:44pm. Our flight from JFK to Rome (Delta #444) was scheduled to depart at 7:35pm. When I booked the flights with the travel agent at "One Travel, " I mentioned to the travel agent that this was not enough time to get from our gate to an international gate since JFK is so big. However, the agent assured us there was plenty of time, or else Delta would never have scheduled the flight. This was the most inexpensive flight for us, and so we booked it.

We arrived in Rome the next morning Thursday June 22. We waited for our bags but they were missing. Rather than filing 4 separate lost baggage claims, Fr. Tom Carzon filed one claim (FCODL 19706) in his name on behalf of all four of us. Friday morning (June 23) we called the phone number given to us by the airport to check on the status of our bags. We were told that two of the bags had arrived but the other two were accidentally sent to London and would be there in Rome by 4pm. Friday evening we called the baggage claim and they gave us a different story and said three of the bags were there and the other was arriving from Amsterdam that evening around 10:30pm, and when they had all four they would send them all out by courier. Saturday afternoon our bags were still missing, so we went to the airport to see what bags were actually there, and we received two of them (Br. Joe O'Connor's and Br. Paul Kallel's). They confessed that they did not know where the other two bags were. During this time whenever we called, we got a different person and a different story - one day they have Paul and Tom's bag and Joe's and Jim's were missing. Then next day only Paul's was missing etc. It was always different, which made us believe they were lying and that is why we decided to go the airport and find out which bags they actually had.

On Sunday morning Fr. Tom & Fr Jim's bags were still missing, and we flew to Turin Italy and made our way to Pinerolo. We stayed there from June 25 - July 1. Each day we called and each day we got the same story. They had no idea where our bags were. July 1 we took a bus to Nice France and stayed there till July 4 - still no bags. On July 4, we flew to Paris and stayed there till the morning of July 7, when we returned to Boston. On the evening of July 5 (15 days later), my bag finally arrived but damaged. Fr. Tom's bag was still missing - even to this day.

The 4 of us had to buy toiletries and underwear and such since the only clothes we had were the ones we wore on the plane. We did buy some clothes, but not a lot. Fr. Tom and I had shoulder carry-ons and could only fit a small amount into each bag. Also, I am a 2X large man and it is difficult to find any shirts and shorts that fit in Europe, matter of fact the only shorts that would fit in Rome at "the Gap" were swim trunks. The Shirts I could wear didn't fit and quite frankly would never pick for myself - they were throw away clothes.

Also, I take 6 different medications and had put 4 days worth of medication in my carry on just in case my luggage got lost! All my pill bottles were in the luggage that got lost. So I had to call back to the US and get the correct names and prescription size for each medication and get them filled at the Pharmacy in Rome.

I am registering a complaint on behalf of all four of us. Losing a bag for a day is not uncommon, but to lose a bag for 4 days? for 15 days? to loose a bag completely? It is just mind boggling given all the electronic devices we have at our disposal. Why did Delta schedule a connecting flight to Rome with so little time between connections? Maybe the schedulers of flights should try to be a passenger or a baggage handler.

Whatever kind of refund we could get that would be great, and one of the bags was damaged! Also, it was a huge inconvience to all of us and not how a person plans to travel!

On Friday 6/2/ 2017, I checked my luggage in with Delta at the airport in Miami for a 5'oclock flight to New York . The following items were placed in my luggage prior; UE speaker and Lacoste men's shirt. When I received my luggage in New York's laquadia airport from the conveyer belt no one other than myself handled my luggage. When I arrived home, I discovered the aforementioned items were not in my luggage where they were placed prior to checking my luggage in with Delta.

My name is [removed]. I flew yesterday May 14, 2017 on flight 1539 from LGA to ATL. I checked my bag. When I got to Atlanta, and opened my bag, my ipad is missing! I used the ipad on the trip and i placed it back in my bag before closing it. I am 100 percent sure it was stolen out of my bag between giving it to the counter agent at Laguardia and receiving it in Atlanta. I am not sure at this point is anything else was stolen, but it seems that this was the only thing. I had a lock on my bag that has a ket entry for TSA. The lock was not cut. Something needs to be done to ensure that passengers can trust that their bags won't be broken into. I need this ipad for work tomorrow and I don't have it! What will be done to remedy this situation?