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Dell Financial Services / harmful service

1 Austin, TX, United States Review updated:
Contact information:
Phone: 1-800-283-2210

I opened a Dell Financial Preferred Account in 2006 to pay for a

camera. While I could not afford to pay them off, I made regular

monthly installments of $100. Oh yes, they have made a LOT of money

out of me. Does that make me a preferred customer worthy of excellent

service? Does it hell.

Recently, I paid off the balance on my credit loan from DFS and

wanted to close my account, and indeed to stop those monthly payments

- something they won't do for you, incidentally, unless you take

action. When I tried to close my account on-line, I was informed that

my account was blocked and that I would have to call the company.

Perceiving this merely as a ruse to give them the opportunity to try

to keep me as a customer, I nevertheless called them. In fact, I

received a letter from DFS instructing me to do precisely this,

complete with an 800 number. I called the 800 number five times and

spoke to five different people, none of whom had the authority to

stop my monthly payments (even though I owe them nothing) or to close

my account. Moreover, no one spoke clear English, and I suspect none

of them were even on the North American continent.

Each person I spoke to knew nothing (naturally) and routed me to

another department, or simply cut me off, and one even sent me back

to the main menu to start all over again. By the way, their phone

menu is in itself completely useless since it does not offer any

helpful options at all. I wasted a morning trying to get through to

these inept bozos, and eventually had to give it up before I smashed

my own telephone in frustration.

I have now written a stiff letter to NFS, and taken the precaution of

emptying my bank account, as well as asking my bank to stop all

payments to DFS, because I just know they are going to keep taking

the payments if I let them, and that this will almost certainly turn

into a major drama culminating in some damaging credit reports filed

by DFS against me, all because of their own blind incompetence.

My suggestion to anyone who is considering opening an account with

DFS is DON'T. It's like willingly attaching a leach to your

genitalia, and removing it will be a painful and protracted

process. If you think you need their credit, trust me, you don't.

Save yourself from a great deal of wasted time and frustration.

I will never purchase anything from Dell again. The company and its

financial step-child are both a disaster with completely indifferent

management. The only way to deal with such outrageously poor service

is to boycott companies that practice it.

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Comments

  • Bo
      1st of Jun, 2009
    0 Votes

    Same EXACT problem. In fact I have a $400 credit balance they won't give back to me.

    The folks in India don't think. They read from scripts and are completey incapable of listening and making decisions. Dell USA just keeps referring me over to DFS. DFS puts me in a loop that can't be broken.

    A lawsuit is probably the only way to get their attention.

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