Dell isn't only a rip off, it's also dangerous! I received an inch long burn on my arm just 3 days ago due to it overheating yet again. My Inspiron 5160 laptop has been in for repair 3 times already for the heat problem. It gradually runs warmer and warmer and then all of a sudden one day, it gets super hot and starts to burn the components inside... this time it burned me, too! My warranty expired 4 months ago, and even though this is a pre existing problem, they will only offer to fix it at my expense. Why would I spend all that money for something they haven't fixed during the first 3 trips in for repair? The costs of repair, shipping, and the technical support needed to get those things would cost more than replacing it with a better name brand computer, like HP or Sony! Everyone has called it Dell Hell... I'm expanding that to Dangerous Dell Hell! Consumer beware... none of their tech support people speaks understandable english, nor do they know anything about the computers they are supporting. They don't care if their product works, if it causes bodily harm... not so long as they get their money! When they don't want to listen to you anymore, they either hang up on your or put you on hold for hours at a time. There is nobody "in charge" anywhere that you are allowed to talk to. If you ask for the number for the corporate office, they tell you they don't have it. My husband spent over an hour tonight getting into their online chat support, where the tech told him we couldn't have a copy of the repair history of our computer because it was against company policy. I got the satisfaction of hanging up on them today, after over an hour of arguing with them to no avail. I did so after informing them I was heading straight away to call the BBB and an attorney. I have already contacted an attorney, BBB is next on my list.
I found this information online, maybe it will be useful for others. It's the email and website of an attorney who's working on a class action suit against Dell, and they are seeking people who are having these problems.
Firm Website: www.lieffcabraser.com
Dell may be from Hell, but God has angels too! In my bible God wins... what about yours?