VersaCheck.com
Reviews and Complaints

After we purchased these checks and the certificate for check printing credits we installed the certificate for the print credits into the program. All went well until we changed computers. Versacheck allowed us to move the software into the new computer but voided 927 print credits in the move. Now they refuse to honor the purchase of the the print credits claiming that they need to be used within 1 year. We installed the certificate with the credits in less than a year, but because we changed computers they decided to steal the 927 print credits from us.

This is criminal!

This company's customer service is lacking. When you try to call, they leave a message and then hang up.

The product is overpriced.

They limit the number of checks you can print and then require you to pay another fee to print additional checks. If you do not print enough checks by the end of the year, you will lose them.

This company is a ripoff.

Stay away from this software and all their product.

Could not get updates on the delivery schedule. When I tried to cancel the order there was no response customer update or anything. I cannot stay in business based on my supplier's schedule. I have deadlines to meet and this company just does not care. As a consumer I should be able to cancel an order but they will not allow this and it is stunning.

Will report fraud to bank and will post about this company on social media.

This company is a big scam

I am using them for 4 years, and I very frustrate how this company will treat their customer, stay away from them, here is my story

I printed allot of checks at once and for some reason it didn’t come out from my printer, so I marked that it didn’t print well, and printed it again, and because of my printer error I had to reprint them a few times, but Versacheck deducted from my credit every time I reprinted, which cause that I paid a few dollars for each check, I reached out to them, and their nasty answer was that I need to pay for every time separately

This is a despicable company and should be shut down for their sneaky and dangerous business practices. First of all when I bought their product back 10 years ago over the counter at Best Buy. It was simply check writing software that worked locally on your computer. NOW they have figured out a way to exploit the customer with forcing you to give them your routing number and account numbers to upload onto their website. Imagine this company gets your personal information now under the guise of protecting you. COMPLETE and UTTER Nonsense. They have now invaded your privacy.. I think this company was bought by identity thieves and now have not only become invasive into your privacy holding information that would make any crook Jealous! Now they have my company's most private information, where I will be forced to close my checking account out of fear I have been compromised.

They make it sound plausible that they have a right to this private info in order to force you to let THEM make checks for you instead of being able to make them yourself. They are now charging you to make each check for you, making this a MONSTROUS FRAUD. This company should be looked into by the Justice Dept. I am filing an official complaint with the Attorney General in their state as well as the FTC regarding them and any other regulatory agency to look into these people.

Now suddenly you are charging 4.99 per month to use the software I purchased to print checks? This is robbery. I could order enough checks from my banking institution to last me for 100 years for the amount you are charging. I saw all the comments and apparently many agree with me. I purchased a ton of check stock from your company and now you are charging me to put my own ink on it. Shame on you. WIl be telling everyone I know not to use VersaCheck.

Ordered Platinum package with printer. Software has interfered with other programs including windows 7. 3 MICR ink cartridiges failed after about 20 checks each. Company will not stand behind any product after 30 days including multiple cartridge failures. Customer service argues and talks in circles and will not return phone calls. They said I need to get names of the people we talk with but will not give their names. This product is a mess and once you buy it you must buy everything from them. Additionally you are required to file your acciounts and signaytures with them. Further the ink cartridges they sell void the warranties of the printers they sell according to HP and the company will not stand behind any of that after 30 days. There are multiple court cases against this compan and a predicessor company and a contept of Court case recently filed against them. Do not trust this company with your confidential information or your money.

Just plummetted from satisfied customer (since May 2009) to IRATE & DISGUSTED! UNBELIEVABLE! Without ANY notice, my VersaCheck software expired -- at an odd time also -- after 2 years and approx 7 months? and approximately 25 checking accounts later (I am a legal assistant for an Probate attorney )-- and I am "locked out" ALSO I spent most of today -- since 8 am (Denver Time) on "hold" trying to find out why/how to "fix it" (I am even ready to purchase upgrade) -- but neither Sales nor Customer Service picked up. Also, no response to my e-mail to the Customer Service Rep who, back in December, insisted e-mail was the best way to communicate with them. AND, then 2 customer service pick up, the one to whom I sent the email took over When I asked why no notification and what is going on/I needed help, she insinuated that I had ignored VersaCheck notices. When I replied I hadn't received any SHE JUST HUNG UP ON ME -- @ 6:45 pm after my being on hold here at my home for 15 minutes (after being on hold most of the day at the office). She said that it is MY fault -- I have asked her to produce just one notice -- I have not received ANY (this, after struggling with gValidate which I have now begun to believe is a SCAM -- given VersaCheck Customer Service's UNBELIEVABLE arrogant attitude! (See other complaints posted Oct 2011). Upset? You bet I am!

I have been a loyal customer of G7 productivity systems, owner of Versacheck for more 10 years but that loyalty has been damaged recently. In about 10 months ago, I have upgraded my versacheck and purchased a versacheck 2012 platinum. After I uninstalled the previews versacheck software, I installed the latest version, and everything worked fine as expected. Then 4 days ago, I have received an update notification which I declined. The next morning when I opened my versacheck, the update notice has appeared on my screen but this time, it says that I'm required to update, or I will be no longer able to use the software. I was surprised first but decided to update it and after the update, I restarted my computer. As I opened versacheck, this time it tells me that I have to gvalidate my bank account. That was the strangest moment; I called the versacheck customer support, but they encourage me to gvalidate to protect myself financially and to use the software due to recent financial law. What does the gvalidation bank account do? First, you set up a username password and submit your account information, including your bank account routing number, name and address; they will tell you to check your account for next four business days to see 1 cent check and get the check number to validate your account at gvalidate a website (https://www.gvalidate.com). I did all the steps and validated my account and my business account. Then today, I try to print few of our clients checkdraft payments as we have done for the past 10 years. This time, versacheck software tells me my client's bank accounts have to be gvalidated; here is where I got so upset with versacheck. Why should I have to do that? We have done that through our bank and my clients bank. We have not seen this before, we always print our client's payment check draft and never had any problem with either our bank or my client bank. Again, I called versacheck customer support, and they insisted that is a new law that was passed requiring them to enforce it. Ok, I purchased 1000 check draft printing and paid $9.99, but still they required me to ask my customer to validate their bank account with them; come on. I paid $99.99 for the software plus 1 cent for gvalidation, plus $9.99 to print 1000 check draft and what did I get nothing. Why would anybody pay $9.99 to print a check draft while you have the software, magnetic ink and paper? If you pay it, you absolutely get nothing; they are not a bank securing your fund. They are not a consumer protection agency; just, a software company scamming its customers. I have decided to talk to my attorney and here is what he found, a fat legal case against G7 productivity system, owner of versacheck and couple there associates ( here is the case: http://www.ftc.gov/os/caselist/0523155/091118neovimemo.pdf). It is illegal to change rules without notifying your customers and if you the customer decides not comply with your rules; you either refund the cost of the product or let them use until their term endsIn this case, versacheck never gave me a notification or offered me a refund of my original purchase. They have big legal bill on their hand. Therefore, they need a way to pay off. That is what it looks and sounds to me.
If anyone is planning to purchase their check writing software, be aware and give them call any ask any question that you may have. If you're a business and individual doing business and accept payment over the phone, this is not right product for you. This will only work for someone who is printing checks to their venders or employees.
Their product packaging doesn't explains all the above validation requirement and all the money you will pay after your purchase the software

I bought VersaCheck for the check printing and account ledger. I bought it intending to use with two bank accounts. When I learned I couldn't (does not state that on the package) I was a little disappointed. Not long after that my computer crashed and needed to be formatted. I had to call and almost beg for them to re-validate my software. The lady told me and I quote " I will "I am only gonna do it this one time and that is it!". She made me feel like I was stealing or it was my fault my PC crashed. Well, yesterday [protected]) I sent tech support an email asking how I can move my license to a new PC. (Thinking I was doing the right thing) Boy was I wrong. I have called for tech support two times and both times are miserable. He/She said in his/her email that the validation code was for 2007. . . I bought the software from Sam's Club in December 2008. I wanted to start a new year out with a new system. By the way. . . I love the personalization in the email. NO NAMES at all. . . Well they will not get me to buy again. Please see below for the emails. Let me know if I was to harsh. . . I was upset.

Dear Michael,
The code cannot be moved it would need to be reset the activated on the new computer. This code is from 2007 and is no longer in our system and cannot be reset. You would need to purchase a new code or purchase a new box of checks.
Click on the following link if you need additional solutions regarding this issue:
Submit question here
Note:This is an auto response. Follow the above directions to request additional technical support.

-----Your Support Request-----
Request #: 320992
Name: Michael
Email:******@gmail.com
Phone:337-***-****
Subject: Computer transfer
Issue Description:I would like to move this license to a new pc. How can I do that? The last time I formatted this PC, I had one heck of a time getting my activation back. I would like to avoid this. I will be going to a new Windows 7 computer. This current PC will no longer be used.
Thank you for using VersaCheck.com Support

VersaCheck.com Tech Support
Email: [protected]@versacheck.com
Phone: [protected]
Fax: [protected]

Here is my reply:

Hello Mr, Mrs, Miss, or Ms. VersaCheck.com Teck Support,

First and fore most, that will not be happening. I bought and paid for program that came with 500 checks. Why should I buy more? I have a license! Why should I buy another one? If I am gonna buy more checks or another license, I will just use another program. I initially bought this to use between two accounts. Not with VersaCheck! This has been the biggest pain in my rear and a big waste of money! I will never have anything to do with VersaCheck nor will I be referring anybody. It is not right to sell a product and not get full use of it. I still have a full stack of blank checks left. Does VersaCheck think people (customers) do not upgrade or repair their computers? TWO TIMES I HAVE ASKED FOR HELP! TWO! and both times have been similar. The first time the lady made me feel I did something wrong, here is her quote "I am only gonna do it this one time and that is it!" Soooooo. . . Instead of just erasing and REregistering like I can do with ALL of the other programs I have INCLUDING expensive software like AutoCAD. I thought I would go thru the proper channels and this is the response email I get. I will make it my civil duty to inform people of the TWO times if I have asked for help from VersaCheck. THANKS FOR THE LEFT OVER 300+ UNUSED CHECKS! Why do they pay for Tech Support anyway?

All I wanted to do is upgrade my PC!

I didn’t realize it was a scam until AFTER I responded! What do I do now? Am I really going to get a check? It makes me nervous that some random person has my address.

Dear Applicant,
Your resume has been sent to us via Craigslist and after carefully going through your qualifications we have resolved to send you the Terms and Conditions to proceed, All you will need to do is go through this Terms and Conditions.
If you are satisfied, Get back to me and so we can proceed.

Terms and conditions :

Duty Station: From Home
Duration: Appointment is for a fixed term of 1 month initially, with renewal for a further period, up to a maximum of 1year, depending upon the officer’s performance during the first term
Grade: Appointment will be at the Grade I level
Salary: Salary is $25 per hour for 6 hours a day; 5days a week.
Equipments: Versa Check Gold 2012 Software And Printer will be provided
Responsibilities:
* Preparing purchase orders and checks for verification and signature;
* Mailing out checks to customers and staffs
* Entering all check vouchers in appropriate account;
* Any other related duties as may be reasonably assigned by the Accountant.
Requirements:
*A high school diploma, preferably with good knowledge of Accounting,
Mathematics and Computer Applications is a plus.
* Should be self-motivated, committed and possess good communication skills
Term: An initial fixed term of 1 month, with a possible renewal for a further 1 year, depending upon the officer’s performance during the first term and the availability of funds. The term begins from the day the appointee take up appointment.
Appointment is subject to a satisfactory, as well as a 2 weeks probationary period. Termination is by way of either (i) completion of term of contract or (ii) by way of one week notice by either party.

You will receive a check payment to cover the cost of this office equipment.You will cash/deposit it at your bank and we will refer you to a store where you will buy all the needed equipment. With this equipment we will be able to monitor your work daily and time
Kindly get back with the following contact information for our record and to enable you receive the payment.

Full name:
Street Address, #apt if available (No P.O Box) :
City, State, Zip Code :
Cell Phone Number:
Home Phone Number:
Email Address :

Thanks and i shall await your swift response ASAP.

Regards,
Micheal Anderson

I REPLIED WITH THE INFORMATION ASKED THEN RECEIVED THE FOLLOWING EMAIL:

GoodDay,

I wish to congratulate you on the new job.I hope i will have your 100 % loyalty and co -operation.Your quick response to e-mails and effectiveness will be required and you will be receiving your first assignment in a Check.You will be emailed with detailed instructions.

Thank You And God Bless.

WHAT DO I DO NOW?

I created a few bogus listings on *****slist to attract scammers, and I can't believe how quickly it worked!

I googled the email address it came from, [protected]@gmail.com but didn't find anything on it, so I thought I'd post my information on it.

EMAIL RECIEVED:

"I got all information i needed about it, since you are ready to sell it, i will buy it like i said earlier, with additional $200 of your asking price. I wish i could visit you to take a look at it but due to the nature of my health, i will not be able to come over there to look at it or offer you cash in person, but i have a private shipping company that will handle everything after your money has been paid. Now! as there are too many scams on internet as regards buying and selling with large bogus account, in this case we will need to protect our self, that is why my mode of payment will be via electronic cashier check. Echeck is simple, secured, legal, fast and it is setup to eliminate the stress of putting check in mail for days. You can read more on how i-versa check works at www.iversacheck.com and also to let you know more about its legitimacy. You must received cash from your bank before the shipping company will come to pick it up. All what you just need to do is to get a business versacheck paper and versaink, cost of $23.10 Once you have this, i will send the electronic check to your email for printing. You can then print and proceed to clear and cash the check at your bank. The cost ofthe check paper and ink will be added to your money, you can get business versa check paper and versa ink, at office depot, officemax, staples or any stationary store wal-mart shopping moll around. Get back to me as soon as you get the check paper and ink. you are not the only one i asked from, and first come first serve, buy the material today, to make it faster. This involves a lot of trust and sincerity so if you are not trustworthy please do not bother to email me.

Thanks God bless you.

Ralph Hinkson
2201 Mill Road
Alexandria, VA 22314
[protected]. "

I emailed back saying I had registered (which I did- no personal information was required). I'm now waiting for him to send the "check, " which of course, I'm not going to actually try to cash.

So... what to do now? What agencies can I contact to make a report?

This is a scam method I haven't heard of-- how does this one work?