The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Dell / customer service sucks

1 United States
Contact information:

I purchased a Dell Inspiron desktop. I couldn't get a monitor to work with it and chatted to support people online who informed me that they could "definitely" help, then after half an hour or so said it was outside their "service domain." They gave me an 800 number, which I called, waited for a rep, was disconnected. Spoke to a rep, who took down my details and put me on hold, when I was once again disconnected. As the rep didn't call me back, I tried to call him back, but none of the other reps could connect me to him. A new rep took down my details from scratch (after being rather rude). Then he informed me that I had the wrong number and gave me another number. I called another 800 number that this rep gave me. Then I spend 1.5 hours on the phone with another rep who was unable to solve my problems. The rep told me on several occasions to go online so he could remotely connect to my computer. This was dumb advice as my monitor would not even work, so how was I meant to connect to the web-site he gave me. I explained this to him. After several more minutes of him figuring out how to solve the problem, he gave me the same advice! Arghhhhhhhhhhhhh. Dell may have nice advertising, but their customer support sucks. I will never purchase a Dell again.


Post your comment