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Del Taco

Posted: Jul 17, 2017 by    

service

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Costa Mesa, California
United States
I went to 1720 Superior Ave, Costa Mesa, CA 92627 one of you're del taco places and I was treated very poorly. I went to the drive thru with my friends and we ordered food. We pull up and pay and we patiently waited for 10 minutes before another customer gets out of his car and comes up to the window and tell the employee that he should have us pull up. Now me feeling bad for the employee I offer to pull up and wait for our food. The employee then continues to tell me that if I'm going to order a lot of food I should just go inside to order. I was shocked and hurt by what he said to me. He then tells me that I have to go inside to get my food which is no big deal but I thought it was weird because usually when you pull forward at a fast food place they will bring out your food to you. Now I go inside and all of our food was ready, we didn't have to go inside to get it, the employee was nice enough to give us a bag for our food but I also thought it was weird because he didn't even put the food in it, he just handed us the bag and told us we had to put the food in there ourselves which again, is not a big deal but most of the times at other fast food places they will put the food in the bag for you. He didn't apologize for anything he said and I felt like I was unimportant. I am very appalled that you would allow those kind of people to work for you, it runs business away and overall makes del taco look really bad. I was so upset with this that I actually will not be going to any more del tacos. It made me sick to my stomach to be treated like that. I have NEVER been treated with such disrespect. I don't know if it's because I am a woman and the other upset customer was a male so the employee felt obligated to take care of him first and not me but I was very shocked to be treated that badly.
Complaint comments Comments (0) Complaint country United States Complaint category Food

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Del Taco Logo Del Taco
Customer Care Service
25024 Alessandro Blvd.
Moreno Valley
California
United States - CA92553-4388
+1 949 462 XXXX
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