SUBMIT A COMPLAINT / Bad Business Practice

56 Beaumont Street, Brooklyn, NY, United States Review updated:
Contact information:
Phone: 800-995-9373

I purchased a frame (Oliver Peoples Deacon) from this company in April paying $227 and subsequently sent it back on April 26 along with a pair of lenses (uncut), which I had purchased for $150 at for them to cut and fit into my new frame. The package was sent via US Postal Service Certified Mail on April 26. I had called first to confirm if this was possible and they agreed to process the order (the order # was 504024) as a compliment for being a customer provided I pay for shipping charges ($12). According to the US Postal Service, the package (frame and lenses) was delivered and accepted by on April 28, at noon. They sat on the package until April 6 and informed me via email that they don't have the lenses and can't process the order unless I purchase a new pair of lenses from them. They asked me to respond within 24 hours otherwise they will send back the frame without the lenses. Not only did they denied having misplaced and dumped the lenses in the garbage, their manager/owner (Tony Russo) angrily cursed/yelled and called me names such as stupid, idiotic, and being Jewish for sending in the lenses in order to save a few bucks while without offering to pay or replace the lenses. As a customer just discovering his lenses were lost due to someone's carelessness, I should be the person being upset here not Tony Russo. During the conversation, he did suggest it could be misplaced and thrown in the trash by his staff. Now, due to his staff's incompetent and carelessness, they have lost my lenses costing me more than $150 including shipping charges and not mention time wasted and headaches.

I will never do business with this company again. All I want to know if there is any recourse against this company for their incompetent and carelessness? It is difficult to imagine that this company can continue doing normal business for what they have done to me? I am asking BBB to please intercede to correct their business practices to prevent this from happening to other customers...

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  • So
      3rd of Dec, 2010

    Why didn't you give it to to finish? I had a great experience with apairofshades and he can get you all the frames for the same low price!

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