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Days Inn

Posted: Aug 12, 2017 by    

room was disgusting. did not stay and did not get refund.

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Contact information:
Lebanon, Pennsylvania
United States
I checked in to the Days Inn in Lebanon valley, located at 625 Quentin Road, Lebanon PA, 17042. It was by far the most disgusting hotel room I have ever experienced. It was evident that the room was not cleaned at all prior to my check in, and the state of the room was appalling. There were several piles of hair in the floor, a clipped toe nail on the floor lamp, trash on the floor, and several stains on the carpet. The sheets and bed spread looked like they had not been changed or washed and there were cigarette burn holes in the duvet on the bed (in a non-smoking room, mind you). The desk in the room was dirty and beat up. It also had several cup marks on the surface. The desk chair was also very dirty. There was a layer of dust on everything, from the desk, to the beds, to the fridge, to the television. The television did not work properly as every channel contained a heavy layer of static. The bathroom contained what appeared to be a large urine stain on the floor and wall near the toilet. The tub also had several stains and looked like it had not been cleaned. The mirror was covered in dirt as well. Within 20 minutes of arriving we decided we could not stay in hotel that allowed the rooms to be in such a deplorable condition. We immediately returned to the front desk and said we would not be staying for either night we booked and demanded a refund. The manager attempted to switch our room, but after my experience in the first room I did not want to spend another minute in that hotel. The manager refused to refund me both nights and gave me only one night. This was the only time I had ever been in a hotel room that I simply could not bring myself to sleep in. Fortunately I was able to book another hotel in the area (the Wyndham in Mechanicsburg) upon leaving to avoid sleeping in my car. However, there was no way I was sleeping in that deplorable hotel given the condition of the room I was given. I have stayed at plenty of Days Inn in the past and have never had such a problem. I would therefore ether like a refund of both nights or a credit for a future stay, as I know not all hotels in this group are in such a state as the one I had the misfortune of booking.

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Complaint comments Comments (1) Complaint country United States Complaint category Hotels


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N  13th of Aug, 2017 by    -1 Votes
First off, Days Inn? It's a Motel, not a Hotel. Secondly, Days Inn means nothing these days. Some are well kept (Kingman, AZ, West is an example) many are bedbug traps only good for having a quick screw and leave. Let's get English right again. MOTEL - not Hotel. Thank you. Have a nice day.

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1 Sylvan Way
New Jersey
United States - 07054
+1 973 753 XXXX
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