Dairy Queen / blames customer for their mistakes
I called in to order a cheesecake blizzard cake for a birthday. Thinking everything was good we cut into it and it's their nasty basic chocolate cake. I called them to see what happened and to get it fixed and they consistently sd that I didn't specify I wanted the cheesecake cake. When I called I told the 1st person on the phone that I wanted to order a cheesecake cake then I guess they gave the phone to someone else to complete my order. I don't know how I was supposed to know this. So because of there laziness and lack of communication they just ordered me what they wanted me to eat. So I have this cake that we don't want. I called the manager and she kept blaming me for it saying I should of specified, which I did, what cake and it's my fault. The only way they will give me a refund is if I have the whole cake to bring back. I told her I do have a child and she expected after happy birthday to eat a piece of her daddys cake so she ate a piece, but the rest of it is there. She sd she wouldn't give me a refund since it's been cut even once, I guess they just resell the old cakes that people brought back, and how was I supposed to know I have the wrong cake w/out cutting into it. The "owner" kept argueing w/ me like a child, going huhhhhhh and blaming me for the whole situation. She obviously don't care about her business and her customers. This is the 1st time I bought a DQ cake and the last. Probably even the last time I eat at any location. Myself working in customer service I couldn't believe how she was treating me. It's like she wants her business to go down and if I was Dairy Queen I would NOT let her be an example of my business.
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