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CVS Pharmacypharmacy

I have been a client of the cvs on linebaugh / sheldon in westchase florida for several years and the pharmacy staff (Ever changing) is an atrocity. Last evening, january 19th at approximately 700-730 pm I was going through the drive thru window to pick up a prescription for doxycycline. After waiting 20 minutes in line, I reached the window. After a disingenuous apology for the wait, I was then told to come in to produce my insurance card which they claimed was not on file. I found this to be erroneous immediately, as I have been a client for many years. I declined to go inside and produced my card. I have champva for almost 10 years. She then asked for a rx card which I have never been asked to produce. It was clear she didn't know what she was doing (Par the course for this store).See the Top 10 Worst Complaints in Tampa, FLIn the end, they had a defunct insurance (Which I have asked repeatedly to delete) and that was what was coming up as inactive. The "manager" even turned me away, asking me to call the company. If I hadn't insisted that my insurance was active, I would have had to pay cash price!!! They even still have an old address in the system (That I have also changed with them on many occasions). Finally, they have historically overcharged me over and over again for certain medications for my son. I know as I receive the eob from champva with a credit. It sickens me that these people are allowed to remain ill informed and ill equip in this all important job. They make it their business to fail me and I am sure others who depend on them to perform in order to save money and receive the coverage that we pay for (Or earn through service). Such an atrocity! Cvs, please do something to rectify this abysmal customer service at this site. It's a serious and perpetual stain on the community. Thank you for your attention. Kimberly waidler

Ki
Jan 20, 2017

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