CVS Pharmacy / poor customer service
I have been a regular at this store on 3rd and Fairfax and time and again I am amazed at how bad customer service is at this store. Through the many years I have been shopping at this store there have been numerous managers coming and going - none could make any difference whatsoever. The employees (at least most of them) seem to hate the customers and they all look like they'd rather be some place else, but at work doing their job. Most of them walk around at a snail's pace and try to pass you on to the next person God forbid you have an question or request. Today I had an encounter with a new manager named Martha, whom I had never seen there before. She was most unhelpful and condescending. I wanted to buy a carton of Marlborough Gold 100's, but they were out of it, as usual. They have known for years that this is one brand of cigarettes that sells the most, yet they never order enough to last until the next shipment. The last manager blamed the corporate office for the occurance saying they only get so much per store and cannot get more, but at least had the flexibility to find ten packs of the same brand to make up for a carton. This new manager - Martha - said no way possible, I have to sell you the cigarettes by the pack, because I do not have a full carton - even though I told her I would take a couple of packs of the short ones. She had no business sense whatsoever, and was unwilling and unresourceful to help. I stormed out of the store swearing I'll never come back, but I still cannot get over the fact that CVS keeps hiring these horrible people to manage their stores time and again. No wonder the employees are lacking any kind of enthusiasm or drive for better customer service. With this kind of example in their face how can anyone expect better? Until CVS changes their management, they surely cannot expect any improvement in their famously bad customer service and the long list of endless complaints. My advice to CVS is to hire better managers and start showing some appreciation towards the existing employees who demonstrate their abilities in customer satisfaction. Stop hiring managers fresh out of hight school, because they don't have a clue how to service people much less how to relate to any customer issues. Pay the big bucks to deserving people and not to those who obviously hate the customers shopping in your stores.
On the last note, please take notice of the inability to resolve a simple issue demonstrated by your new store manager named Martha. She needs to find another job - accountant maybe? Certainly not anywhere where she needs to deal with real people and real issues, however simple they may be.
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