The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

CVS Pharmacy / CVS Health / mistreatment by a cashier/ supervisor at cvs

1 Wilmington, NC, United States
Contact information:

To Whom it may concern:

Please note I went to CVS located @ 4600 Oleander Dr, Wilmington, NC with my sister on 12.26.17 @ 11:37PM. We picked up a few Christmas items on sale and when we got to the cash register, and I asked the attendant, identified as Nikki, on receipt I had questions about the products on sale and when might it be marked down even more. The cashier immediately started to insult me, refused to provide the information about products sold on your CVS store and reason was because she claimed I resembled some other Customer she had words with in the past. I told her I did know her and she proceeded to tell us she could not wait for us to leave her store. She grabbed the telephone and mumbled words as if calling the police, said she could get us removed from her store. We were shocked and had no idea where this was coming from. We felt insulted, disrespected and profiled by this individual. I immediately apologized if she had a situation with whoever in the past but I did not know what was going on. She is an African American but spoke a couple of words in broken Spanish, I guess thinking we were from Mexico. Please note we are American citizens, pay our taxes and have been customers of CVS for over 10 years! Your employee not only refused to provide service to us timely but was so disturbed that the transaction wouldn't go thru and we had to sit there and wait till she collected herself for us to be able to leave. I think regardless of what this cashier said had happened to her in the past, she should have been. Professional and respectful towards us. I am sorry to inform you but as a Nurse I work with patients and clients everyday and if i acted as your employee I would be misrepresenting my profession and the company that pays my salary . Ms. Nikki, your night shift CVS worker, not only profiled us because of our looks but also refused to perform the duties of her job by denying to help us and communicating a threat based on a mischaracterization of me. You should not have persons such as this in the front lines of your company. I have never felt as humiliated as a human being as I did By interacting with this employee. Please know this person is misrepresenting your company. If you have further questions fell free to call,

Regards,

Selma Vieira
910.228.6333

Sv
Dec 27, 2017

Post your comment