Cub Cadet’s earns a 1.3-star rating from 7 reviews and 137 complaints, showing that the majority of equipment owners are dissatisfied with their machinery.
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Faulty product
I purchased a cub cadet recon commercial brand new to cut about 3 acres of are grass i purchased a new mower so i would have years of trouble free service. About every 3 or 4 times i use this mower it quits working i've had this in the shop at least 8 times and i've only had this mower for 2 years and that's not including the several times i've fixed this myself. I've contacted the company with no response there customer service is almost as poor as the quality of the product they make don't let the words commercial mower fool you this is sure not one. From what i've read there's other customers that have had the same problems with the drive train
hydro gear transmission on a zforce 60 zero turn mower
I have a zero turn mower and earlier this summer i had a transmission on left side break an axle. They covered that part under warranty and got me back in business. Not even 4 more hours on the machine and the same thing happened on the right side now they won't cover it is this the kind of products cub cadet is making. I thought is would be good machine thats why I bought it now its turning out to be junk. I hope some will respond this I feel I got the raw deal on this one.
Belts
I bought a cub cadet enforcer. When i got it home i tested it out on my personal lawn and with in the firs five minutes the belt shredded! So i went on like and read about all the horror stories of similar problems. I took the mower to watermans farm and machinery. They are a local cub dealer in sabattus maine. They were verry helpful and the tech (Lee) that worked on my mower was a cub guru. He really new his stuff he adjusted the deck and tweaked here and adjusted there and the mower runs great. I mowed for 10 hours straight today with no problems. So dont give up on yo0ur enforcer all it needs is a good tech that knows what hes doing!
The complaint has been investigated and resolved to the customer’s satisfaction.
Drive Belts
Purchased in early May 2010 new with a few hours registered?on odometer.
Screeching when engaging blade lever. Pulling power diminished gradually after mowing every 10 days. Final seasonmowing today 11/10/2010. Traction stops at full depression of forward pedal resumes at half pedal. Called local CubCadetDealer.Very helpful.Advise to check for stretched transmission belt. None shown in operators manual. Removed mower deck, 3 pins, one cotter pin, simple.
Inspected v- belt from engine to transmission. Reversed, flat side on pully, v-side to the outside. Slackend belt, twisted and prodded with tool, pulled through and repositioned correctly. Reassembled, no more screech, new "kick-###" torque. Better than first run back in May. OBVIOUSLY BELT WAS INSTALLED INCORRECTLY UPSIDE-DOWN. PROBLEM NOW IS BELT IS PREMATURELY WORN WITH A NICK FROM JAMMING AND STRETCHING. REPLACEMENT TAKE 2-3 HOURS AT SHOP, PRICE $165 PLUS PARTS. BELTS NOT COVERED UNDER MANUFACTURERS WARRANTY WHICH IS STILL ACTIVE PURCHASED EXTENDED AT HOME DEPOT. MANAGER WILL CHECK INTO IT, CALL BACK NEXT MONDAY. SO FAR HOME DEPOT HAS FIXED SUBSEQUENT PROBLEMS NO MATTER WHAT I BUY FROM THEM. THERE HAVE BEEN OTHER ITEMS AT OTHER STORES WITH SIMPLE MISTAKES BEARING EXPENSIVE CONSEQUENCE MORE OFTEN THAN I WOULD PREFER. WHAT IS GOING ON WITH MANUFACTURING THESE DAYS, DOMESTIC OR FOREIGN? WHAT NEEDS TO HAPPEN IN THIS CASE IS FOR THE MANUFACTURER TO "OWN-UP" TO "SCREW-UPS". ALL TOO OFTEN EVERYBODY WANTS TO BLAME THE CUSTOMER FOR THE WRONG FUEL, THE WRONG GRASS, THE WRONG TIRE PRESSURE...IT IS ALL WRONG BS. BE PERSISTANT AND YOU WILL GET SERVICE. WHEN PERSISTANCE CEASES TO WORK, I WILL START NEGATIVE BLOGS AS I AM RETIRED AND HAVE THE TIME TO GATHER GROUPS OF DISSATISFIED CONSUMERS TO BAND TOGETHER WITH A GOOD LAWYER AS A LAST RESORT. CONSUMER RIGHTS ARE MORE IMPORTANT THAN EVER IN A WORLD OF MARKETABLE "JUNK".
The complaint has been investigated and resolved to the customer’s satisfaction.
Bagger
I just bought a cub cadet LTX 1045 and a bagger. The first time I tried to use the bagger I noticed a lot of grass and leaves were being thrown out from under the right front mower deck. With other mowers this usually means the chute is full. I mainly bought the bagger to vacuum up leaves and pine needles but nearly a forth of what I was mowing over was not going into the bag but being blown out into the yard. As for the pine needles the mower was "balling" them up and leaving them on the lawn. Another thing, after about 10 minutes of mowing the chute to the bagger came apart, shooting debris all over the lawn.
I called Costumer Service and guess what, It's not a bagger but a grass catcher, not meant for leaves and pine needles. WHAT! Also I was told grass is attached and not loose like leaves. Well grass doesn't go into the GRASS CATCHER any better than leaves.
So now I am stuck with a $2000 machine that mows and that is all. And those big heavy blades it comes with are already nicked and all I have is grass and leaves and pine needles that I have mowed for years. What a jip.
Why do people keep believing these scam artist? If you have to send money OR give your personal info IT IS A SCAM.
All I can tell you is, if you are going to bag your grass, don't wait until it gets very high. In fact, the best way to bag the grass is mow about 2 or 3 days prior to when you normally mow OR raise the blade a notch and mow when you normally do. This keeps less grass trying to go into the chute at once. We have an LTX 1045 now but had a 42" LT model prior and we ran into problems with the chute clogging if we kept the blade the same height and mowed our yard on the same schedule.
Buyer beware
I just was told at your south haven michigan store that my business is no longer wanted or needed there by your not so helpfull employees.
just bought a cub cadet push mower last week, put oil and gas into mower, started to test mow a small patch.
the adjustable speed control was improperly assembled and didnt work at all, front left wheel was improperly installed, bolt was stripped out, ok fine...was willing to fix myself and forget about it.
1 week later was going to actually use the mower for first time.
after running a few minutes, engine started to choke sputter and backfire..few minutes later engine died and started to blow black smoke.
now i am UN-happy.
called store and talked to store "manager" leah.
she said "sure, bring it right on in".
ok.
when arrived at store with mower "leah"
grabbed mower from me, and i started to explain what was happening with it, she said didnt want to hear anything yet, and pushed mower into backroom to "try" a couple of "things".
hmm ok..
comes back out with another employee, and he states there is "nothing" wrong with mower.
procceds to start it up, it sputters on start, it is still smoking and barely running.
then states that it must be an "operator" error and that i didnt have the safety lever fully engaged and the mower was "fine" and they werent going to do anything...no return, no exchange, mower was "used" and to have a nice day. goodbye!
"now i am mad" no explanation to what was the problem he "fixed", and wanted no input from me whatsoever on what mower was really doing.
to-bad so-sad have a nice day!
i procceded to tell "leah" and the other guy that i had spent about 8 thousand dollars at this particular store over the past six months on various pneumatic tools/animal feed, fencing and welding equipment and that was a pretty crappy way to deal with a loyal customer about a $299 push mower that was basiclly broken before i even had gotten it home and that and i was going to contact TSC corporate and Cub-Cadet about this complete failure to even "attempt" to stand by the product that they were selling.
manager "leah" then told me, FINE you can have your money back, and so much as told me my business was no longer wanted or appreciated at TSC and here is your money, GET out!
i am not one to fire off cranky complaining emails on a whim, but in my personal experience with over 10 years of customer service, i have NEVER seen a as such a poor example of on how to handle a customer with a legitimate problem with such a seriously defective product..
was really just told it was fine and nothing was wrong with mower and maybe i was too dumb to use it and we were actually just lying about the wheel and speed adjustment problem, and the backfiring and smoke was just imaginary!
a totally-unbelievable and embarrassing experience in front of other store staff and shoppers.
so in ending,
i would jst like to say that up until this point that i was a very happy and loyal TSC customer/shopper and spent a large part of my farming and equipment budget at your store annually.
but due to this incident with manager "leah" and the other rude employee that speculated on my "imaginary" problems with this mower, that this will regrettably no longer be the case.
Nice complaint about the store where you bought the mower. I thought this was a site to review and rate the actual mower versus the store manager. Your review is a waste of time.
customer service at TSC is a thing of the past
customer service at tsc is a thing of the past
RZT 50 Zero Turn Mower
Purchased at Lowes for $3, 000. Mowed 3 acres for four seasons. Drive shaft broke, got it fixed at authorized dealer. Very expensive! Now it is in the shop because of the left transmission. After $500 worth of parts, it is running as bad as it did when i took it in to them. They haven't determined how much labor they are going to charge me yet...
They continued to tell me 'it is a throw away mower'. I said $3, 000 and the name Cub Cadet never indicated to me that it was a 'throw away'. I wish they had told me that is was a "throw away" before I spent $800 in March and now awaiting the next bill for a mower that won't mow!
I can't AFFORD to just throw away $3, 000 plus ...
Now I researched, and they aren't even making this mower anymore. Cub Cadet you failed me.
I bought a slightly used RZT 50 last year in June of 2013 from a Cub Cadet dealer. The very first day I used it I had to call the dealer to come put a new battery on it. I used that mower about a month and something tore up on it and I took it back to the dealer. After a month and him telling me that he couldn't get the parts for it, I told them to fix it and to sale the thing. I had mulching blades on it and the discharge chute blocked. I grew up on a farm in SW Georgia and walked behind a peanut picker all day and didn't get as dirty as I did with that mower. I wrote Cub Cadet a letter and told them I thought it was a design problem. I have been involved with grounds maintenance for over 35 years and have never had a mower like that one. Like a fool, I bought a slightly used Cub cadet lawn tractor and I haven't been able to stay out of the shop with it. In the meantime I wrote Cub Cadet a second letter complaining about the mower. In May of 2014 I was at the point of needing the ZTR mower and went and got it from the dealer. I had to wait on him to bring it from the back to load it on my trailer. This was on a Monday. I left it on the trailer until Friday when I go ready to cut customers grass and it wouldn't crank. I called the dealer and he said he couldn't send anybody out there with a new battery. I stopped what I was doing, drove 10 miles to the dealer, waited on him to get a battery, went back an put it on and then the PTO would not engage. At this point I lost all confidence in the dealer. I wrote the 3rd letter to Cub Cadet. It was at this time that I found out that Cub Cadet was owned by MTD and that said a lot. MTD had never been the brand name that Cub Cadet was or at least I thought it was. I ended my last letter with bold letters "piece of junk". Between the two units, one of them is in the shop every week. I won't put into print here what my mechanic said the last time he worked on it. I recently spent an hour on the phone with Cub Cadet and they told me to take it to a different dealer. I told them I didn't think that company was a Cub Cadet dealer and they assured me they were. I took the ZTR by there and he said he did not service them at that location but he did at his other store 30 miles away. But as soon as he found out it was a ZTR he said he didn't work on them. He also did not have high remarks for Cub Cadet. When your dealers do not have high remarks for the product they are selling, that is a big problem right there. I can tell you too that if you purchase a unit from Lowes, Home Depot, or any other place where they sit out in the weather, you can throw your warrantee out the door. I told the supervisor that I spoke to on the phone to come watch me mow and he would see what I was talking about but he said he couldn't do that. While I was being transferred to the Supervisor on the phone, they advertised, Troybilt, Yard Machines, Ariens, and several other brands. Do your reseach before you buy and anything that is made by the parent company of MTD, stay away from it. I have used a lot of different mowers in the last 35+ years in professional grounds maintenance but have never encountered a mower as sorry as Cub Cadets and it sad as they use to be a good brand name. Bottom line here is to stay away from anything Cub Cadet.
Lowe;s doen not sell cub cadet, at lowe's you will find Troy-Bilt which is still made by MTD ( Who makes Cub Cadet ) same p.o.s. in my opinion, buy an exmark!
RZT 50 piece of junk
Cub Cadets are nothing but a money pit. We purchased our RZT 50 three years ago from Lowes. Like most people it was at the end of the mowing season so we did not use it much the first year. About half way through the second year, one of the transmissions went out on it. Of course that was after the manufacturer warranty was out. Luckily, we had also purchased an extended warranty. This turned out to be a hassle of its own. The approved repair shop supposedly fixed the transmission, but it still did not work properly. Shortly after the extended warranty went out, the other transmission started acting up. Our intention was to get it fixed during off season, which did not happen. But this was a good thing because now the mower will not even crank up. Cub Cadet says its the engine and it will cost at least $1500.00 to fix. Talk about a waste of your hard earned money. Whatever you do, DO NOT BUY A CUB CADET!
i bought rzt50 at my local tractor supply, one year and 100 hours later ... i have went thru 9 blades and 6 spindles, my deck is bent to crap, and the spindle mounting holes on the deck have been ripped out ... the transmission doesnt like to go in reverse at start up . and my extended warranty is a freakn joke . during down time lol and that is alot ... we have run our 1983 snapper plum into the ground burning up the poor lil briggs on it ... but hey 1983 snapper vs 2011 cub ? the snapper wins hands down . MTD can keep there mowers ill be looking for something different
Buy an exmark, It will save you time and money in the long run. MTD makes Cub Cadet, Troy Bilt, and Yard Machines as well as Craftsman now. It's all junk
intensionaly poor quality and no customer service
I have been trying to resolve my issue with Cub Cadet and Carns Equipment of Clearfield, PA for years. Tow weeks ago a representative called me to discuss the problem and promised to call in two days with a resolution offer. I have not heard from them since. They are playing games to try to stop me from complaining about poor product and service. Their intentionally minimally designed products and cowardly customer service are disgraceful. Anyone I contact regarding my complaint uses deception and psychological manipulation to blow people off, in an attempt to discourage people from proceeding with a complaint or problem. They have been running away from me ever since I bought my crappy tractor. Cub Cadet used to be a good company and now they are silver tongued two-faced lying con-artists.
Sincerely,
Noel Dueker
The complaint has been investigated and resolved to the customer’s satisfaction.
You are not dealing with Cub Cadet, but with MTD that has taken over Cub Cadet mowers. MTD should not be allowed to use Cub Cadet's name, but legally they can. I had a Cub Cadet engine blow up on me after only three months. Fortunately I had a good certified Cub Cadet service center owner that went to bat for me and I was able to get my money back.
unsafe mower blades
We bought a new Cub Cadet in June. After 15 mowing hours, the blades need to be replaced because they are unsafe. The dealer said that they wore out because of the type of yard we mow. Has anyone else had this problem?
The complaint has been investigated and resolved to the customer’s satisfaction.
Agree. Bad problem already. Bad blades. Using my 25 year old John Deere while Cub cadet down.
Agree. Buy John Deere. Using my 25 yr old JD because new cub down.
Agree!
Mtd has ruined almost every piece of lawn product buy john deere equip.
I bought a 2011 Cub Cadet LTX1045 (model 13WX9aAT / Serial 1L010H30353) in May of 2012 from Home Depot. Mower had been returned to the store due to the original owner not satisfied with the mower. I bought it for $1100 thinking that any issues could / would be fixed by Cub Cadet since it was still under warranty (had only 12 hours on it). First cut the thing threw the blade drive belt. I took it down to the local repair shop and they said they had to replace a pulley and the belt. I paid for this repair out of pocket. The belts continued to burn up about every other week of cutting. Then belt spindle froze up (apparently Cub Cadet doesn't have zertz / grease fittings on the spindles or the pulleys - great design by Cub Cadet!). I replaced the spindle and belt and paid for it out of pocket. At this time I still have less than 30 hours on the Mower. Next season (2013) the mower worked fine for the next 4 hours, then the same thing - threw the belt. Took it back to the local repair shop and I was able to inspect it visually on the rack. I discovered (not the local technician) that the pulleys were out of alignment. They referred me to the "authorized dealer" in the area. Took it to them and they had to replace several pulleys and alignment pieces, along with the blade belt. All of this was covered under warranty. Used the mower the rest of 2013 with no problems. This year the mower threw the blade belt again. Replaced the belt myself. After two more cuts the mower drive belt broke. Took it to the "authorized dealer" but I had to pay out of pocket since it is now out of warranty (3 years old). When the drive belt broke it also broke the transmission cooling fan which also had to be replaced. Finally got the mower back after 8 weeks in the shop and one cut later another pulley has seized up, billowing smoke and cutting up the belt. I must be stupid for wanting to fix this thing again, but when it runs it cuts better than any other mower I've owned. Is this a lemon or is it faulty engineering on Cub Cadet's end? I'm thinking about replacing the pulley(s) and belt and putting it up for sale. I'd like to know if anyone else has had these problems and if I have any recourse with Cub Cadet? Thanks.
when the cadet is stopped, is the deck suppose to move from side to side"(up and down)?
I can raise it and lower it just by lifting it up by hand. Is there something broken?
I just want to say that my ltx 1045 runs fine but the blades are terribly weak. The slightest imperfection in the lawn ruins them. I've gone through four sets in a season. Do they make a truly heavy duty blade for this machine?
thanks
front tire camber problem...wore out outside edge of both fron tires ..extremely poor design.(less tha a year) ltx 1045
I will never again buy cub cadet and this is why:
I bought a new ltx in 2009, unloaded it from the trailer and within 5 min a small twig had somehow wedged itself in a pulley and I had to take it back to the dealer. After it was fixed, I started in again and the mower deck kept cutting into the back tire. I went through several tires in one summer. The dealer said nothing was wrong and Cub Cadet would do nothing. The next year I decided to move the guide wheel over and away from the back tire, that fixed the problem. Soon after, the safety back-up switch jiggled off while I was mowing causing the mower to shut down and blowing out the muffler.
This summer I am selling my cub cadet and paying someone else to mow my yard. It will be cheaper than taking the tractor to the dealer everytime something goes wrong and spending all that money.
There is a problem with steering, they have. cut a few corners so as to stay proce comparative. The blades are simply too light and bend easily, I think Gator blades from Oregon Chain ate available. MTD has ruined another product.
Cracks in decks
I have a Cub Cadet RZT 50 zero turn mower that I bought new in August 2006. I only use it to cut my own lawn. I have 3 acres of grass, no rocks, and no problems with my lawn. I noticed 2 weeks ago that I had "scalped" the grass when I cut it. I pulled out the owners manual and read about the deck adjustment. I tried that, but noticed when I went to measure distance from blade to ground on right side that the blade wobled. I took off the pully cover and low and behold, the deck itself has stress cracks on the right side, and one of the legs that bolt onto the deck had also broken off. Has anyone else had a problem with stress cracks?
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes. I have a CC760 33 inch walk behind mower.
I have had awful screeching metal on metal noises for awhile now.
I just discovered that the frame assembly mounts have completely broken
where the bolts that hold it to the chassis/axle meet.
It is complete component failure. I have moving parts that are completely out of alignment
and may have ruined the drive shaft and/or motor drive.
4 valve cover gaskets in 3 yrs & burning grass
8/3/2009
Where to begin... First is to warn all future Cub Cadet Purchasers!
To start out we have an acre of land so we decided to purchase a 42' Cub Cadet May 14, 2006. We have had NOTHING but problems since we bought it from the Tractor Supply CO. The first time we had a problem with this Cub Cadet lawn mower was on July 31, 2006, yes less than 2 1/2 months after purchasing (just the beginning). The problem was blowing smoke and oil from the front part of the motor, then backfiring & killing grass. After not having a lawn mower for approx 3-4 weeks and making other arraignments to cut our grass, we got it back. The repair shop said it was supposedly fixed by changing the valve cover gasket, yea right.
The second time it there was a problem was May 12, 2007 and it just so happened that it was blowing oil & smoke, backfiring & still killing grass. Now 2 times in a year we had it "serviced" again FOR THE SAME PROBLEM LESS THAN A YEAR BEFORE. Again the lawn mower was gone for approx 3-4 wks and again it was supposedly fixed by changing the valve cover gasket, yea right. Now mind you we live in Ohio and you can only use the lawn mower roughly 5-6 months out of the year so having less than 60 hrs on this Cub Cadet mower and the second time in for same problem.
Ok so now for the THIRD time would be NOV 5, 2008! Once again FOR THE SAME PROBLEM plus one more issue: now not starting and blowing smoke and oil, backfiring, KILLING grass. So they changed the valve cover gasket (AGAIN) and starter-alternator. Once again they said it was fixed after being gone and making other arraignments to cut our grass, we got it back for 3-4 weeks. This was all within having LESS than 100 hrs.
Now for this last time June 24, 2009. Our extended warrant ran out May 14, 2009, but of course having less that 15 hrs since it was "repaired or fixed" again it started to blow smoke and oil, backfire & kill my grass we had to call the extended warranty center, National Electronic Warranty. They were aware that our warranty ran out, but they authorized a service center to pick up our mower and started to repair it. Well after not hearing from the service center for over 2 weeks I called to get an update. They told me that they had been trying to contact N.E.W. for 2 wks but could NOT get a response to get the ok to fix the Cub Cadet lawn mower. I called N.E.W. myself & told the story that the service center was not getting a response. Basically I was called a liar until the phone rep called the service center direct. They couldn’t explain why no response was being given so he passed me on to a supervisor. The next day the service center received an e-mail that said “Extended Warranty expired, bill customer”! Now N.E.W. knew that the warranty expired but authorized everything anyway. We have been in contact with Cub Cadet & Kohler directly. Of course they kept passing it off to the other person. Kohlers solution to it blowing 4 valve cover gaskets in 3 YRS was to change the valve cover because it COULD be warped. Well I'm not a mechanic but I would think if it was warped it would leak all the time. Cub Cadet has been helpful but still CANNOT tell me why it is killing my grass. The answer to why the mower was killing the grass to the service center when they called MTD & Kohler was “It is what it is DON’T let the lawn mower set on the grass.” Now I don't know about anyone else but we DID NOT pay $1600+ to have a lawn mower KILL spots in our yard. NOT ACCEPTABLE! So since the mower has been gone since June 24, 2009 and making other arraignments to cut our grass. All we were asking was a replacement mower or our money back but both still to no avail. This has been a very LONG ON GOING problem that is extremely frustrating. Nobody is willing to say “we see you have a problem” (same problem at that) what can we do to dissolve this problem. Just a warning “DO NOT BUY CUB CADET” they DO NOT stand behind equipment, if so then I would think we would of had a new lawn mower or repair correctly by now! We liked the lawn mower but just NOT ALL the problems that came with it.
Sincerely
A Disappointed Customer Of a Cub Cadet Lawn Mower
The complaint has been investigated and resolved to the customer’s satisfaction.
I’m glad I found this article. I bought mine used (LT1042)
and have replaced the valve cover gasket 4 time in 3 years. The last time I replaced
it I used, what a friend recommended, ‘Permagasket”. My friend said that is the
way to go for a “permanent fix”. Well, it blew out again (I will say it lasted
longer this time). Now though, a ‘new problem… the mower deck won’t stay engaged
which is the reason I ended up in this forum.
I would Strongly urge to stay away from this brand! I’ve
been through 2 Simplicity tractors in 25 years and this Cub Cadet is done in 3
years.
wiring short
Dear Cub Cadet,
We bought a new mower from Farm and Fleet about a month ago. After the first time mowing the battery went dead. Tried to charge it and that didn't work. Call Farm and Fleet about seeing if we could get another one . They told us that we would have to bring the mower back to them to see if there is something more than getting another battery. Well, a week went by and they first ordered a new wiring harness because there was a short in it. But that was after they called the company about the problem . Now this is week, week two and still don't have a mower. Farm and Fleet said they didn't know that they had to order the ends of something like that. Now the projected day we may get the mower back is Tuesday of this coming week. This just a little aggravating. The reason we bought a new mower is because we were tired of fixing the old one. Now our lawn is very high and very shaggy. It looks like we don't care about our home or buisness. Yes, I forgot to tell you that we own and operate a business at our home. We have a riding stable. Let me tell you it doesn't look very good for us to have people come here and seeing a messy surroundings. I have always had my lawns looking nice.
I guess all I want to know is did we make a bad choice in mowers by getting a Cub Cadet, for the service thus far has been very, very poor. For each day I have to look out my window and see the lawn not cut the more upset I am.
Now my question is since the mower is brand new and only mowed once with it, am I going to have bill for this repair especially after we had waited for almost 3 weeks to get it back and we still do not have it to use.
Sincerely,
Sandy
The complaint has been investigated and resolved to the customer’s satisfaction.
Mower drive belt keeps throwing off
I bought a Cub Cadet LT 1045 in September of 2006. The mower blade drive belt started throwing off in the spring of 2007. So far, I have 40 hours on this mower, it has been in the shop twice, the first time for the blade drive belt, the transmission pedal fell down onto the foot rest, and the parking brake would not engage. I got the mower back after about a month, this in August of 2997, the shop did not put the right belt on and the blade drive belt kept flying off, the vibration in the blade deck was still there, and the4 parking brake still would not engage. They did fix the transmission pedal, and told me that to keep it from happening again, I needed to keep the mower dry. I took the mower back to Home Depot where I bought it, and they sent it to another shop, this one in Lakeland Florida. When I got the mower back, I got touse it two times before the mowing season eneded. The mowing season has started again in earnest, and now the blade drive belt still flies off, and now once that happens the electric PTO will not engage again until the next day. I have a little under an acre to mow. The mower now has 40 hours on it, and I have sent emails to Cub Cadet, and never heard anything back from them. To be honest here, if you want to have a mower that you have to put in the sdhop every time you turn around, and is entirely undependable, then a Cub Cadet is the mower for you, however, if you want something solid and dependable, you really should consider any other brand because a Cub Cadet just is not going to work for you.
John Amstutz,
Plant City, Florida
The complaint has been investigated and resolved to the customer’s satisfaction.
My cub cadet ltx1040 constantly the bell comes off the pulley when cutting grass. Very hard to get it on but it comes off very easy. Help I hate this mower. Would not recommend to anyone
I have two Cub Cadet 6032 diesel zero turn mowers. I like the mowers except for one problem. Both of the mowers have had the pump drive belts 4 times in less than 140 hours run time. I took the mowers to the local dealer and showed them what was causing the problem. They fixed the belts but didn't address the cause. They keep giving me the answer that Cub Cadet factory is aware of my problem but I haven't received an answer as to the fix. The problem is the brackets that hold the drive pumps are welder on crooked from the factory which causes the belt to run crooked on the drive from the diesel engine, this causes the belt to heat then expand and flip off. It is a pain to repair and the dealer wanted to charge me the last time this happened only after an hour run time from picking the mower from the dealer, which said that they had fixed the problem. The only way to fix the problem is to cut the pump brackets off and weld them back on straight or replace the entire frame. I guess this is too expensive for the factory to address and just maybe this is why they quit manufacturing this diesel unit. I don't use these mowers commercially although they are designed to do commercial mowing. The factory technical department was very rude and disrespectful to my complaint. I was just wondering if anyone else has had this problem. I would like to hear from you if you have. I want the factory to address this issue as these mowers cost a small fortune to purchase. I have two diesel and two M60 tanks. I have bought my last product from the local dealer and Cub Cadet if they cannot fix the problem and quit kicking the problem down the road.
I thought that maybe I was alone with this problem. I have an LT1040 I bought in 2007. I'm lucky if I can get 4 hours before I bust the belt.
Bought my LTX two years ago. Throttle was defective and replaced second month. Used to mow 2 1/2 acres weekly with no problems other than front tire losing air weekly. However, this year, the throttle problem reoccurred but Cub Cadet sent me one free and I installed it. My drive belt shredded and smoked so I installed a new one. Mowed about 600 feet and another drive belt shredded and smoked. Give up-and after reading these posts, have decided to purchase a different brand. Not enough time and too much yard to put up with all this noise. Will fix, if possible, and sell. No more!
I am having problems similar to all of those described above. I purchased a Cub Cadet LTX1054 from Tractor Supply four years ago. The first summer, the deck belt kept coming off. After three belts the first summer, the deck belt held up through the next summer. Last summer, 3rd year, drive belt tore up at the beginning of summer. I replaced it and it lasted the summer. First use this summer, the drive belt ripped up. I replaced it once with the specified drive belt purchased from Cub Cadet. I drove it about 500 feet and it tore up. I replaced that belt with a Husky Kevlar Belt. That belt just tore up, after two turns around a 1 acre site.
In 2007 purchased, from Home Depot in Denham Springs, LA, a Cub Cadet i52 Zero Turn Radius Mower, which had a steering wheel - which was a "Lemon" and only made one year. I purchased an extended warranty from Home Depot.. I think the total price with the extended warranty was almost $5000... I had nothing but trouble with the mower from the first time I mowed my 1.5 acres..., the transmission would lockup sometimes and the mower would not move, when I made a turn around a tree on an incline the mower would not move. A few days after purchasing the mower, I bought the mower back to Home Depot in Denham Springs, LA, They said they would have to charge me $100 for the mower to be picked up for repair... Or I could deliver the mower myself to "Roy's Fixit Shop" in Prairieville, LA - which was 30 miles from my house. I drove to "Roy's Fixit Shop" - which was a "Dump" with about 200 "dead mowers" on his property, his shop's roof was damaged from hurricane damage and not usable. He was very over weight and had to use a walker to walk... I had to get the Model and Serial Number of the mower, because he could not bend down. I was told he would have to order two transmissions for the mower and would call me when they came in... I didn't ever take the mower off my trailer. About 4 weeks later I had to call him and was told the transmissions were in and he was hiring a mechanic to work on the mowers, next week and I could bring the mower to his shop... which I did... About a month later I hadn't heard from him, so I called him and he told me the mechanic would not be able to start working for another month... I told him I needed the mower now and drove back to his "shop" and picked up the mower... I had several conversations with him over the next few months and he always had the excuse about waiting to hire a mechanic... I finally gave up on "Roy's Fixit Shop" and went back to Home Depot... they had me contact another Shop "Alquip" in Hammond, LA... I called them and they picked up the mower and a year old power generator which I also bought from home depot in Denham Springs, LA, which I also had purchased an extended warranty from Home Depot for the generator. When Alquip picked up the Mower and Generator... I gave them a list of problems... the lawn mower transmission issues and my electric starter would not work at times and I had the drive belt jump off and was able to put it back on, but it looks like the pulley is damaged... A month later I got a call from Alquip and was told they would have to charge me $200 for a new starter on the mower, because it had water damage - and the generator had a corrosive carburetor from using gas that had water in it and would cost me $250 to replace the carburetor and clean my fuel tank... I disputed this with calls and emails to Home Depot and Alquip main office... the starter issue was resolved but I still had to pay for the generator... I told everyone that I use the same gas in all my equipment and never had a problem with water in my gas on the mower, two weed blowers, a gas trimmer, a gas edger, a gas vacuum trailer for the mower and a gas chainsaw... When I got the mower back and used it the transmission was still locking up as before.., I asked about the drive belt and pulley and was told it was okay... I called Alquip back and was told there was not problem with the transmission... I called Home Depot and Alquip main office and Alquip told me that they would have to charge me $400 if they could not find a problem wit the transmission and drive belt... I told them to go S***W themselves... I put up with the transmission issues and the drive belt and the blade belt coming off about ever time I used the mower until May 2013. I had back surgery in Apr 2013 and could not work on the mower or put it on my trailer. I called thelocal mower shop in Watson La - Watson Lawn and Care and had to pay $50 for them to pickup and deliver the mower. The would "repair" the mower; drive belt coming off and replaced the mower 3 blades, belt, springs and Pulleys and was charge over a period of time of the picking up the mower for repairs about 6 times... $1500... The owner of Watson Lawn and Care finally told me the Mower was a "Lemon" and the can not repair it... He suggested I write a letter to Cub Cadet and send them all the information... I finally received a call from Cub Cadet Customer service and was told the had made a deal with Watson Lawn and Care and they were going to give me a RZT - L42... BUT it would not have a warranty since I had the "Lemon" Cub Cadet I52 for several years... I argued that they should warranty the mower since I had purchased an Extended Warranty from Home Depot at the cost of $1200 and the mower was never repaired and had paid Watson Lawn and Care over $1500, to "repair" the mower, even though the Home Depot Extended Warranty was still covered on the mower but Alquip could not repair the mower also... In the END... I was REFUSED a Warranty for the Cub Cadet RZT - L42, from Cub Cadet and Watson Lawn and Care... which by the way had 10 Hours on the mower when I received it "NEW" from Watson Lawn and Care... The mower DID Not come with the accessories I needed that the Cub Cadet i52 had... Mulching Kit, Headlights, 12V "Electrical Outlet", towing hitch, and is only 42" wide and 2 cutting Blades, where the i52 was 52" wide with 3 cutting blades... I contacted Cub Cadet and was told I would have to purchase ALL the Accessories and they could not upgrade the mower to a wider 3 blade 52" - I also told the Rep that when both bars were pushed forward at full speed, the mover drifted to the right... I paid about $150 for; mulching kit and trailer hitch.I could not find any headlights and was told by the Cub Cadet Rep, that she would have to research to find out about the headlights and the 12V accessory plug ... I was NEVER contacted again from Cub Cadet, but I found a 12V alligator clip plug at Auto Zone... In Dec of 2014, while cutting my yard, the mower drive belt coming off and I tried to get to the belt and slip it back on the pulley, but I could not... I delivered the mower to Watson Lawn and Care... and a few days later was called and told the mower was repaired... they had to replace the drive belt and the right front tire, which had a tear... I was told either a branch or acorn got hung up in the mower drive belt and damaged the belt and caused it to come off the pulley... Watson Lawn and Care... charged me $150... In March, 2015 the "FIRST TIME the MOVER WAS USED" after being repaired in Dec of 2014... after about 10 minutes of cutting my yard, the mower drive belt coming off AGAIN... NOTE: My wife and I spent 6 hours picking up tree limbs, stems and raking leaves and acorns... BEFORE CUTTING the Yard... I AGAIN delivered the mower to Watson Lawn and Care... and a few days later was called and told the mower was repaired... they had to replace the drive belt... I was told AGAIN that either a branch or acorn got hung up in the mower drive belt and damaged the belt and caused it to come off the pulley... I TOLD THEM that My wife and I spent 6 hours picking up tree limbs, stems and raking leaves and acorns... BEFORE CUTTING the Yard...I was told that did not matter... Watson Lawn and Care... charged me ANOTHER $150... I told Watson Lawn and Care... that the Cub Cadet RZT - L42 was ANOTHER Lemon, LIKE THE Cub Cadet i52 Zero WAS. The man at Watson Lawn and Care told me; NO IT IS NOT A LEMON... this happens to ALL Riding Lawn Mowers, No matter what Brand... I told him I COULD NOT AFFORD TO PAY Watson Lawn and Care... $150 to replace the RZT - L42 Cub Cadet mower drive belt, if it gets damaged by a twig or acorn EVERY TIME I USE THE MOWER AND the belt GETS DAMAGED and CAUSES THE BELT to come off the pulley... IT WOULD BE CHEEPER AND A LOT LESS WORK TO HIRE A YARD KEEPER!... THAT TO PAY Watson Lawn and Care $150 EACH TIME I NEED TO CUT MY YARD...! I told them I was going to write Cub Cadet AGAIN and COMPLAIN about the LEMON... Cub Cadet RZT - L42... and he SMIRKED and said go AHEAD.. BUT YOU WILL BE TALKING TO DEAFT EARS... SINCE THE DID YOU A FAVOR AND REPLACE YOUR OLD LEMON i52 ZERO WITH A NEW Cub Cadet RZT - L42... AND I TOLD HIM... I PAID HOME DEPOT $5000 FOR THE NEW Cub Cadet i52 ZERO, SEVERAL TRIPS TO "Roy's Fixit Shop" in Prairieville, LA - which was 30 miles from my house, had Aquip work on it and tried to screw me on a new started and Never fixed the Transmission, Drive Belt and Blade Belt issues... PLUS I HAVE PAID Watson Lawn and Care ABOUT $1500, to "repair" the Cub Cadet i52 ZERO mower, even though the Home Depot Extended Warranty was still covered on the mower but Alquip could not repair the mower also... The NEW Cub Cadet RZT - L42, which had 10 hours on it when I received it... Probably had been used and returned by a disgruntled customer... And the Cub Cadet RZT - L42 mower DID Not come with the accessories I needed that the Cub Cadet i52 had... Mulching Kit, Headlights, 12V "Electrical Outlet", towing hitch, and is only 42" wide and 2 cutting Blades, where the i52 was 52" wide with 3 cutting blades...That I HAD to contact Cub Cadet and was told I would have to purchase ALL the Accessories and they could not upgrade the mower to a wider 3 blade 52"... I paid about $150 for; mulching kit and trailer hitch. I could not find any headlights and was told by the Cub Cadet Rep, that she would have to research to find out about the headlights and the 12V accessory plug ... I was NEVER contacted again from Cub Cadet, but I found a 12V alligator clip plug at Auto Zone...AND Watson Lawn and Care OR CUB CADET WOULD NOT GIVE ME A WARRANTY, WHICH ACCORDING TO THE CUB CADET WEB SITE, Cub Cadet RZT - L42 HAS A 3 YEAR WARRANTY... SO THE "FREE" Cub Cadet RZT - L42 IS NOT A GREAT DEAL... SO FAR IT HAS COST ME ALMOST $500 IN TRYING TO GET ALL THE ACCESSORIES MY OLD CUB CADET i52 HAD AND REPAIRS TO THE "NEW" Cub Cadet RZT - L42 MOWER...NOT CONSIDER HAVING TO DELIVER, PICKUP THE MOWER AND ALL THE STRESS OF THE "NEW" Cub Cadet RZT - L42 MOWER BREAKING DOWN ALL THE TIME...
And I did the same, added much more tension to the idler arm by moving the spring attachment so that it adds tension and pulls more directly on the idler arm. No bolts, no drilling, I just attached it to a brace on the deck. If it seems to be a fix, I'll post a photo next time I drop the mower deck.
Here is a good video on how to fix this issue. I followed his placement of the pulley arms but relocated my springs where they were pulling more directly against the belt tension. All you really need for this is some 3/8 bolts, nuts and washers and a drill. https://www.youtube.com/watch?v=Pd4nYovcnvY
Where you mount the bolts to hold the springs make sure they have plenty of tension once the belt is on the mower.
I've also found YouTube videos that suggest fixes, none of them simple.
i am aswell having the same issue and am working on the deck constantly ... Dough22 your pic did not upload ?
Dealers will not honor the warranty
I have purchased a Cub Cadet Enforcer. It has 7 hours on it and has broken twice. The brake breaks and won't allow you to use it. It was purchased out of town as a gift and the local dealers will not honor the warranty since they are not the ones that sold it. What good is the warranty if you can't get it worked on if you move or give it away? The local dealer commented that this "should of been recalled by Cub Cadet, because it happens all of the time." The store that I purchased it from was totally aware of the fact that it was going to a different city and said nothing about it. I have spent over $13,000.00 at this store in the past 60 days. Since it is under warranty, it should be covered no matter where it goes.
I purchased a cub cadet pro Z 160 from solid rock lawn and garden in Monticello KY in 2021. Paid a little over 7K for this mower. It came with a 4 year warranty when purchased.
So it on its second season and it will not mow grass without leaving a strips or stripes of uncut grass as you mow. It has done this since it was new. I have had it to 3 different authorized service shops recommended by cub cadet customer service and still it leaves uncut grass as you mow.
The deck has been leveled 5 times all by authorized service guys. each one says the last guy did not do it right.
3 different sets of blades. Tire pressure checked ect. but still does the same thing. I have sent solid rock lawn and garden a letter of intent to sue because he and cub cadet refuse to honor the warranty and repair the mower. Please see the attached pictures. These are just some take from the last mowing after the deck was leveled yet again and a new set of blades were installed.
Oh dear...I just bought a used enforcer. God have mercy are they all like this?
I am sorry to hear all the complaints that others have towards Cub Cadet, but at the same time I feel relief. I've owned a ZRT50 for four seasons of mowing now and I don't think I've made it a WEEK without some kind of problem with it. I own a lawn care company and personally maintain over 30 lawns plus a cemetery, park, and ball field. The guy with the idea for a class action law suit could count me in. Cub Cadet is WAY out of their element in manufacturing zero turn mowers, and their so caller service department, what a joke. Best of luck to all, my future money is going towards a Grasshopper or Skagg, THEY know how to make a mower that works as hard as the rest of us do.
Switched to Goodyear T80 belts...at 1/3 the cost and same if not better quality in my opinion(my dealer is not covering under warranty or giving me a break on price). I still go through them just as fast but cheaper to replace. If I get time I would like to modify the tensioner or add another one. Somehow have keep those belts on when the deck bumps something(small tree root etc). If you go behind the machine and look down the belt-the front pulley, the back pulley and the tensioner are all at different levels and all perfectly horizontal. I am not sure if this is part of the issue but I think I am going to try bending the tensioner mount so the tensioner pulley is not horizontal but instead on an angle ...the same angle the belt is on as it travels from the front to the back pulley.
Since my previous post my Enforcer is back in the shop with the exact same problem--belt comes off of drive pully. Dealer and I thought problem was resolved. No such luck. It has been in the shop for a week. No update yet.
I really think there is a defect in the design and I have a lemon.I guess I'll wait and see.
After my third trip to the dealer he found the problem with the belts coming off. Evidently there was a bulletin sent to dealers last year saying that the recommended tension for the belt drive was wrong. He found this warning by doing some internal research. He replaced the idler, which got damaged, and the belts, all for free, under warranty.
Going to buy another belt for mine today then take it to the industrial supply house and have them match it up and buy several more for cheap there. It seems any bump to the front edge of the mower deck on mine causes belt to come of and if you don't notice in a few seconds it gets shredded. It does not take much of a bump...a branch, root or anything. It can take a bump on bottom edge of deck just not on the front edge. The tensioner also works as a guide for belt on one side of motor but the long belt length on the other side of the engine needs something..even a cheap guide would have worked and kept belt from popping off.
Also loosing lug nuts...be sure to check them.
My Enforcer which has 11 hours on it, has had three drive belt replacements in the last week. The last three times I have mowed the belt slips off and is destroyed.
Service rep says I'm not mowing right. They have adjusted the tension but no luck. Warranty has covered some of the cost.
I have had numerous broken belts. I have less than 50 hours on my Enforcer, and have had to have belts replaced every 30 minutes to 7 hours. That was the longest it ever worked. I got it in June 2008. I had at least 12 service calls by August. So far I have had it serviced 3 times this spring. They are coming to get it today, belt #4. I really need it to work.
Any ideas?
I have a 1 year old Enforcer. Paid $5299. I have had a few issues with it. Overall is has been a solid mower. I kept rolling my main belt off the tensioner pulley when my deck went up on one end. After a few pissed off calls the dealer found they had the adjustment off when it was put together. I also had a bad hour meter and a grease zurk that would not take grease. Minor problems but I can look past them if I don't have any other problems. I do agree that this unit is not heavy enough for commercial use!
The Tank Zero turn radius mower
My husband & I bought a Cub Cadet "The Tank" zero turn radius mower (commercial grade) 48" cut in April, 2007. Brand new. We do lawns commercially. Any time my husband mows with it he can't get more than 10 hours to a set of blades which cost between $50.00 & $60.00 for a set. Usually he gets less than 10 hours. The mower doesn't seem to discharge the grass out from under the deck so it gets guilt up & wears the blades out. We wash under the deck but when you are mowing a yard that takes 4 to 6 hours to mow you can't stop & wash the deck every hour. This cuts into your time and money. I am wondering if anyone else has this problem with the same machine? We have asked the dealer & he says he hasn't had any other complaints.
I have a 2009 M54. The only thing I have done is replaced battery and one deck belt. Mowe 3 acres one to 2 times a week. Pull roller and trailer and have pulled trees out of ground. Have two sets of blades. One set for spring and one for summer when it is dry enough to mulch. Use high left for spring. I am 80 years old and this is the by far the best mower ever made. Never failed to start.
My 2012 Tank LZ 60 is junk! from the deck and mounts to the engine and hydro system.
Tank 60" Sz will not stop unless the reverse pedal is tapped to stop forward movement. . Wife drove it right into our car the other day. Serious safety issue. I talked with another owner and theirs does the same thing. Someone is going to get hurt. This must be a issue with more than just two of these. Problem starts out small and keeps getting worse. Was a small creep and now developed into a full drive forward situation until reverse pedal is tapped.
I have the 50" and have had nothing but problems with it that I had to buy another lawnmower, problems with the steering it's very hard, the mower is very slow and it actually goes faster in reverse and it will not go up hill, and I don't know how many times I have replaced the belt and there is no service centre in Italy
I have a cub ZTT I1042 with timed blades if one blade gets out of time the blades hit and mowing is over. I took to the shop several times they would just shake their heads it's that dam cub again. So this time I told them to weld the blades on one left and right the other front to back. When I got home I cut all my yard and it's still cutting no problem. But the guy that came up with timed blades needs to be hit dead in the mouth. also the blades are 22 inch which = 44 inch cut but the deck is a 42inch deck so the blades should be 21inch = 42inch cut and I bought it new with the 22 inch blades get you some of that. THANKS MTD FOR RUINING CUB CADET.
Between the spindles the belt and now the drive pulley failing it's become impossible to keep up with the grass. Forget getting info on how to repair it. They don't seem to care. I know we live in throw away society but this is ridiculous.
I have owned one cub and it eas the 52" as far as clogging or anything else no problem but i had it maybe a month and one of the hydro pumps started slowing down so I sold it to a buddy that said he wanted it I told him that it wasn't worth fixing but he wanted it anyway so I sold it to him two days after I sold it to him he came to me and said I mow ten minutes with it and both hydro pumps are gone no steering he went and got a price and they told him 600 a peace for the hydro pumps to be replaced I myself went and got a hustler and wont own anything else besides a hustler not one problem its not commercial but I could use it as a commercial if I have to and it is only 3000 at hustler I recommend it or any other mower for that over cub cadet any day for those that don't have a problem Congrats you got lucky they are crap mowers and don't see how they are still in business to be honest but I guess you get what you pay for
I am not having clipping discharge issues because I can not get through a single mowing without some type of issue. My wife bought me a Tank SZ60 last year on my Birhday 05/28, I was super excited, best birthday gift ever. So, I thought! We had issues with it not pulling, missing, backfiring, and not stopping when accelerator was released, for 4 months it was with the service people more than with us, unfortunately the place I bought it from was not helpful and could care less that I was not able to use the product that we just gave $11, 000.00 for, we had several unpleasant word exchanges. Well, the straw that broke the camels back was when they brought me my mower back after supposedly fixing the pulling issue and I started it up and took off and something gave in it and just about ran me straight into a barbed wire fence, I called them and told them to come and get it and to refund my money, it was not coming back to my house. After, several days of arguing and threats of a law suit they brought me a different mower. It seemed great until it started missing, I took it to a different dealer, Lane Sales in Dandridge, Tn (Roger and his staff are awesome). I explained everything to him and he kept the mower with lless than 10 hours of mowing time on it, come to find out the gas tank had black plastic shavings and chunks that clogged things up, mowed twice and put the mower up for the season.
2015, new mowing season, everything was going good had mowed several times, had the over to Lane Sales for a mulching kit installation, and another time for when I knocked the belt off its spindle, mower had been running great. Mower had acted up once with my wife, we thought we had a round of bad gas. Until, yesterday, went to start it and it had a slow dragging start, took the battery and had it tested, needed replacing, replaced it and two fish tanks of gas ready to mow. Wishful thinking, the mower is not running smoothly, it stalls, misses, hesitates, and backfires. So, I am scheduled Monday to have serviced, I called to complain to Cub Cadet and after being on hold for 27:40, I spoke with a rep that just gave me a reference number to give to the service technician. If you are researching Cub Cadet for a future purchase in my current situation I would not suggest their product, I had a Husqvarna mower for 10 years and replaced the battery once and fixed a flat tire, I sure miss that mower now, I apologize for the length of this rant, I am just aggravated with my situation, good luck to everyone.
I have a z Force 44'. with a stamped deck. The original deck was welded on by a welder for everything from spindles breaking off to wheels. The front wheels are a joke. It was welded on about 8 times. The last time I took it in the welder said, "I can't weld on it anymore, you'll have to buy a deck or buy a different mower." Will anybody from Cub Cadet read this and call me [protected].
I have a Cub cadet Tank with a 19 hp K 48" deck. I had the same problem with the deck clogging up. I corrected the deck by cutting another opening on the other side of the deck. This took care of the grass clogging the deck up. The other problem I had was if I turned it off for less than 5 min it was hard to start back up. I replaced the plugs with a high standard life time platuam plug and it helped it 100 percent. Now that all that was done I'v owned it since 2007 has been a great mower. It does look like Cub Cadet would have some kind of a up grade kits to correct their mistakes.
Mower will not mow grass!
I purchased a mid line Cub Cadet ztr mower in the Fall of '05 about 3 weeks before mowing season was over. When I used the mower I found out it would not cut taller, thin grass 'sprigs' even with repeated mowing passes. I contacted my seller (DT McCalls in Cookeville, TN) and they promptly responded, checked the mower, adjusted the deck and pronounced it fit. Well mowing season was over but the problems began again in the Spring of '06. DT McCall picked up the mower 2 or 3 more times and had their repair people check, adjust, replace blades etc. They came out to our house and tried the mower themselves. After farther adjustment their solution was 'mow the grass every day for four days, then every four days during mowing season'. How asinine is that considering we mow about 4.5 acres?
At any rate they would not take the mower, refund our cash payment of course, nor allow credit for an upgrade to a 'commercial grade' mower. At this point they have more or less wiped their hands of the whole affair. Cub Cadet/MTD never contacted us regarding the problems with this mower and has not yet. Evidently there is no living being at the Cub Cadet /MTD operation.
My problem is not isolated as I am aware of 2 other persons who bought this same lemon of a mower with the same problem. The mower looks good, starts and runs good, but will not mow grass. Now I expected a $4000 dollar 'lawn mower' to actually mow grass. Is that too much to ask?
My advice is to never ever buy a mower or other product from MTD. If you have a problem you are on your own with no help or even contact from the manufacturer.
Roger Cunningham,
Liberty, Tennessee.
I purchased a Cub Cadet SC300 mower for my daughter in 2028. By 2023 it was totally unusable due to extensive rust on the mower deck.
I bought a walk behind weed whipper & push mower from Cub Cadet. They SUCK! They do not start no matter what. The automatic chokes are as useless as roadkill. They lie about their equipment, plain & simple. I am done buying them & I will NOT recommend their crap to anyone.
When I ordered the part for my lawn mower. They didn't hesitate to take the money from my account. After waiting 2
Weeks for the part that still hasn't arrived. I called customer service about the part. They never answered the phone. I guess I will have to report them for making fraudulent charges on my account.
Numbers not in service that are listed online
[protected]
I have a 48 enforcer the pto belt keeps breaking, ive put 3 then there was a recall for this just tried to mow 10 mins belt broke vie put what they said I needed new pulleys, it only has 89 hrs so what do I do now
I really don't have time to explain my problem with your customer service that I received this morning but I just have to say it was the WORST customer service I have ever experienced. Please listen to the recorded conversations that your customer service reps are having. The lady who spoke with me was HORRIBLE!
We purchased a Cub Cadet LT1042 in 2007. We've had nothing but repair issues from constant replacement of bearings in housing above blades, bushing in steering column to constant replacement of both belts. Lowe's no longer sells replacement blades/belts now that they don't carry Cub Cadet. Home Depot carries the brand but only offers belts/blades for newer models. Have to order all our parts online. I'll cut my grass with scissors before I purchase another Cub Cadet.
I purchased a Cub Cadet GTX2154LE, with taxes over $6400. after approx. 20 hours the engine started burning oil. When the mower gets 10 oz. below full, the engine just shuts down. After this happened the dealer picked the mower up but could not find a problem, eventually blaming the problem on a dirty air cleaner. When the mower continued burning oil i contacted the dealer and customer care at Cub Cadet. While the dealer is contacting the engine maker, Kohler, the customer service center was totally useless, arrogant and was given the run around, they took absolutely no responsibility. The supervisor, Bill, routed me around with a new number to file a complaint, that after calling (and more waiting) returned me back to him. Evidently Cub Cadet doesn't have a complaint department that deals with their own customer service. After all this i still have a $6500 lawn tractor that is burning oil. The dealer is going to pick the mower up to run some tests concerning the mower but i still have a problem with a customer care center that has no quality control of it's own actions. On principle alone, this is my last Cub Cadet anything. The GTX1254LE is a piece of junk, Cub Cadet has a poorly functioning customer service center and I'm out $6500.00
I have an '04 LT1042 purchased from Lowe's in NW Indiana for $1600. I took delivery of the unit myself, with everything still banded to the pallet inside the factory crate. My model uses the Briggs engine--I have about 140hrs on it, cutting grass. No plowing, or anything out of the ordinary.
Anyway, several issues: 1. The Briggs OHV engine I have is apparently famous for "afterfire" problems (backfire that occurs when you turn off the engine), due to a bad/sticking fuel shutoff valve located on the bottom of the carb. If your Briggs is doing this have it repaired before it causes the head gasket to blow out. The head gasket on this model is very thin between the cylinder and pushrod gallery and can potentially ruin your engine if you let it go. I had repairs done to mine and despite the numerous sites/complaints regarding the issue neither Briggs nor Cub would stand behind the product. 2. Cub/MTD is difficult to contact with very few working phone#'s listed anyplace. They also like to pawn problems off on their dealers, but in my case it came from Lowes, who no longer sells the brand, or parts. 3. The 42", twin blade deck cuts grass poorly. Razor sharp blades or not, poor cut. I've had other mowers over the years--looking back it seems that the best cutting ones had three-blade decks. The blades all spun faster, and there were three of them-- 4. Accessories for these mowers are ridiculously priced--$1500 for a snowthrower attachment. I could almost buy two really nice walk-behinds for that, not including the wheel weights and chains and other items needed. 5. At 140hrs my hydrostatic is about worn out. After 30min use my forward speed drops to the point that I could walk faster.
Avoid these cheaply made, poorly supported mowers like the plague.
I just figured out how to finally fix my LT1045 Cub Cadet from having issues with the belt coming off of the deck. I am making a YouTube Video and will post a link here soon showing how to fix the POS. Its a friggin engineering defect is what it is, took me about an hour but I've got it working now with no problems, minimum vibrations and belt is running cool now! check back for link soon! JP
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Cub Cadet phone numbers1300 951 5941300 951 594Click up if you have successfully reached Cub Cadet by calling 1300 951 594 phone number 0 0 users reported that they have successfully reached Cub Cadet by calling 1300 951 594 phone number Click down if you have unsuccessfully reached Cub Cadet by calling 1300 951 594 phone number 3 3 users reported that they have UNsuccessfully reached Cub Cadet by calling 1300 951 594 phone numberAustralia+1 (877) 428-2349+1 (877) 428-2349Click up if you have successfully reached Cub Cadet by calling +1 (877) 428-2349 phone number 3 3 users reported that they have successfully reached Cub Cadet by calling +1 (877) 428-2349 phone number Click down if you have unsuccessfully reached Cub Cadet by calling +1 (877) 428-2349 phone number 15 15 users reported that they have UNsuccessfully reached Cub Cadet by calling +1 (877) 428-2349 phone numberUnited States+1 (800) 668-1238+1 (800) 668-1238Click up if you have successfully reached Cub Cadet by calling +1 (800) 668-1238 phone number 0 0 users reported that they have successfully reached Cub Cadet by calling +1 (800) 668-1238 phone number Click down if you have unsuccessfully reached Cub Cadet by calling +1 (800) 668-1238 phone number 0 0 users reported that they have UNsuccessfully reached Cub Cadet by calling +1 (800) 668-1238 phone numberCanada
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Cub Cadet emailssupport@cubcadet.com100%Confidence score: 100%Support
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Cub Cadet address1620 Welch St., Brownsville, Tennessee, TN38012-2335, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Cub Cadet contacts
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