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TruGreen Complaints & Reviews

TruGreen / lawn service

Bi
May 21, 2019

Last Winter, I signed a contract with True Green for weed killing, fertilizing and grass seeding my lawn with $573.60. I was guaranteed that in Spring there will be no weeds. However, from the beginning of Spring this year, my lawn is full of same weeds as before. I callled True Green at...

TruGreen / staff and management

Tr
Dec 30, 2018

I witnessed a Tru Green employee, Dan Buck, drive a large aerating-type machine along my sidewalk. As the machine was too wide to fit, it was crushing the landscaping bricks, which were set on-pointe along the sidewalk. I spoke with the two other employees on site, who confirmed that they...

TruGreen / condition of lawn

Su
Oct 07, 2018

On 4/8/17, I paid TruGreen $378.31 for lawn care for the upcoming summer. (Fertilization and weed control.)They were able to control the weeds, although I had to call them for repeat applications a couple of times. There were thin patches in the lawn, so at the end of the summer, I had all...

TruGreen / lawn care

Mi
Oct 01, 2018

I have documented my Lawn Service with Trugreen since signing on with them in the Spring May 2018. They promised a healthy green and weed free lawn with their techs providing regular maintenance. In July and August I mentioned they needed to retreat for Weeds and for fungus growth. They...

TruGreen / aeration and overseeding service

Dp
Sep 24, 2018

First part of September 2018 we had TruGreen come do our areation and over seedin. The individual that came out spent 23 minutes, only did half of our entire yard, failed to do the over seed and took fruit off our tree without our permission. I called the customer service number and wa...

TruGreen / lawn service

La
Sep 21, 2018

We have been TruGreen customers for 4-5 years, and the lawn has looked great up until this past season. TruGreen has killed most of our lawn and charged us for treatments that we did not need! Our yard has slowly been killed by application of the wrong treatments and/or lack of correct...

TruGreen / lawn care service

Nd
Sep 20, 2018

We made a pre-payment in March 2018 for TruGreen's Lawncare plan covering the rest of the year. The plan included a Fall Slit Seeding. When we called in August to schedule our fall seeding we discovered that this part of the subscription was canceled without our knowledge. Nobody could...

TruGreen / let my dog out of my yard!

Gr
Sep 16, 2018

I have been using True Green for at least a year now. Overall, I have no issues with the lawn service. However, A technician propped open my gate the other day to perform my lawn service and left it that way. Needless to say my large dog got out of my yard while I was not home and my 70...

TruGreen / terrible service

Ni
Aug 28, 2018

I have been with TruGreen for 3 years, and it seems that they are getting worse and worse every day. I have cameras around my house so I can see all the tech serviced my lawn. 3 times they skip my backyard and bills me for the whole property. I Kept callings customers service and ask to...

TruGreen / lying

Pj
Aug 24, 2018

I was with TruGreen from 16 August to 23 August 2018. I prepaid $367 for an entire year. It took them several days to send someone out to treat the lawn. I was lied to when they said they'd text me the day before coming, they never did. He did come out "treat" and said I had "dallisgrass" and it...

TruGreen / lawn care

Ka
Aug 21, 2018

I have had trugreen for many years but this is the last service I will ever have with them. My lawn has never looked this bad and they claim its water grass and they say its beause we had rain and they know we have it!!! Why do we have it and not my next door neighbors or the one next to...

TruGreen / poor service

Na
Aug 15, 2018

This is my first time signing up for TruGreen, I was looking forward to having green grass and a beautiful lawn. The first three service guys were able to preform the service, but the second two service guys were not able to preform the service, claiming that my gate was locked. They...

TruGreen / lawn and shrub service

Ge
Aug 14, 2018

For three years I contracted with TruGreen to provide shrub and lawn care. I have dead shrubs and dead grass, bald patches and never a word from this service provider. They just come, spray and leave. I called to complain about my dissatisfaction and that they did not provide the yard care...

TruGreen / lawn service

Ph
Aug 13, 2018

I fell for it again. Last year my lawn, which was being treated by TRU-GREEN, was affected by a fungus and damaged throughout. I was under the impression I was paying them to keep my lawn GREEN. I called to report the issue and they said it was brown patch fungus and they did not treat for...

TruGreen / deltagard pcp28791 - application in error??? toxic to my dogs

De
Jul 18, 2018

TruGreen applied an insecticide to my lawn today. I did not order this service. It was intented for my neighbours. The manufacturers label indicates this is harmful to children and pets and they should not be permitted on the lawn until fully absorbed. I have a dog and am very concerned...

TruGreen / all services

Kc
Jul 12, 2018

Today I was my service was canceled for a 5 th time in the past five months. I've spoke with someone from corporate office in regards to the manager Jason who services the Brookshire/Pattison area . Today I watched the services guys come to my property, sit in the vehicle and then drive...

TruGreen / they destroyed my lawn

An
Jul 07, 2018

We hired TruGreen to help our new lawn (seeded last spring) get a good start this season. We purchased one of the most extensive and expensive service packages they offer. Our lawn has turned more and more brownish/yellow as the season has progressed. The soil has gotten slimy and hard...

TruGreen / lawn service

As
Jun 03, 2018

I have never written a review before so please bare with me. I made a big mistake, and I would love for somebody to learn from what I did. I was taken in by the great pictures of green grass on the TruGreen web site and the low first time treatment price. I paid up; they came out, and they...

TruGreen / service

Ju
May 31, 2018

Oh you should see mine, it's horrible and burnt completely, they came out to see it and admitted they did do it by applying too much product. When I called them and spoke with Adelaide 3 times, she said the supervisor would call me and still waiting after 2 months, of course I fired them...

TruGreen / lawn care or lack of

To
Mar 13, 2018

Just as many others have said you end up disappointed. Tried them two different times with the same results. Worse lawn I ever had! They say we'll send someone out to rectify yet nothing ever changes. Got a burnt lawn one time and I was told they didn't know why. I brought it up again and...

TruGreen / customer service, services provided

Ti
Oct 16, 2017

Where do I begin to complain about the service offered in Council Bluffs, IA? BAD!!! They don't follow through with promises to return calls, they are to call before coming, often times just show up and show up on days when instructed not to come due to conflict with other services. Don't...

TruGreen / lawn

De
Sep 29, 2017

I am deployed with the U.S. military in Afghanistan and contracted with True-Green to provide lawn care. As I am not home to collect my mail, I elected for direct bill and trusted TG to provide services such as weed control. I finally went home on a quick R&R at the end of July and found...

TruGreen, Sterling, VA / lawn care and pest control

De
Sep 26, 2017

I started lawn care and pest control services in Spring, 2017. I had lots of weeds and bare spots in both front and back yards. I also had lots of ants in the yards and when the salesrep mentioned pest control service, I added that to my services. Within a week or so the services started...

TruGreen / lawn markers

Gu
Sep 18, 2017

When your personnel complete their work they usually leave yellow signs in the lawn warning to not use the lawn for 24 hours. These signs have a space to list the date. This space is never filled in. This morning my lawn mowing man arrived about 1/2 hour after your man left. Not knowing...

TruGreen / lawn service

Ve
Aug 09, 2017

On or around the 16th of July I had my lawn fertilized and sprayed for weeds, shortly after my lawn was turning brown. It was a week after my 1st call that someone supposedly came to look at it. However repeated calls to find out what was happening and being told I would get a return call...

Trugreen.com / complaint

Ch
Jul 20, 2017

Bob the service manager is keeping my reimbursement check. Called corporate and complaint departments, but they both keep saying I have to wait on bob to give me my money. I don't understand why corporate mailed bob my reimbursement check and now bob has to see me to drop it off. Why can't...

Truegreen Lawn Service / Treatment

Lo
Jul 18, 2017

Truegreen sprayed my lawn on July 14, 2017. The next day I noticed the yard looking brown. I watered as instructed but now more than half my lawn is dead. When I called they refused to let me speak with a manager. They said they will send out a service technician but not sure when. I...

TruGreen / all products they sold me plus overcharges

Fl
Jul 13, 2017

I contacted True Green in February and told them I needed weed control and had several bare spots that I needed St. Augustine plugs for. I have about 3/4 acre of grass. I told them I was hosting a wedding August 15 th and needed my back yard looking nice. My back yard was about 15% weed...

TruGreen / scotts was the best company before true green.

So
Jun 29, 2017

Scotts was the best company before True Green. Never had an issue. True Green on the other hand is the exact opposite. Worst service ever. Trees under nourished yard dying and I water 3 x a week. I think I am getting water sprayed instead of feed. I have almost nothing but weeds whereas I...

TruGreen / horrible weed control

Be
May 30, 2017

I put down new lawn 2 years ago, and have been use Trugreen all the time. At the beginning of this year, I reported weeds out of control several time, and Trugreen came out and did the treatment. However they killed not only the weeds but my St Augustine lawn. Their lawn guy even told me...

TruGreen / lawn

Do
May 12, 2017

We put a new lawn in May 2016 and your company assured us that they can take care of it. They killed most of our Floratam. The rest is weeds and wild Bermuda. I have sent pictures to the service manager Mike Bianchi. My husband and I are extremely unhappy. We are in a small community and...

TruGreen / contract renewal without authorisation and approval

Jo
Apr 04, 2017

Tru Green renew 'automatically' each year without contacting and confirming with you. This is a problem I encountered after signing up in 2016 for a full year service and paying up front, the service was automatically renewed in 2017 without notification or approval from me. furthermore the...

TruGreen / lawn spraying killing grass

Ed
Mar 14, 2017

I have continuously used TruGreen for years but have noticed that my grass is recently turning brown as if it is about to die. I water it after treatments as requested and have a lawn mowing service. and always pay my bill. Trugreen is not doing something right that is killing my gra...

TruGreen / service

Jb
Feb 06, 2017

Buyer Beware: I don’t normally write reviews one way or another. I am the type of customer that understands “things happen”. I first was recommended to TruGreen back in the beginning of December 2016 from my landscaper. I had recently replaced my entire front yard with new sod and discovered...

TruGreen / fraudulent charging/incomplete applications/rude staff

Ma
Nov 24, 2016

I never consented to resuming the service, two weeks later I was contacted to set up scheduling - 38.00 monthly for 7-9 month. Payment for the August application was promptly paid on the same day. But, after that, an additional double charge appeared(when were that services actually...

TruGreen / lawn service and lack of customer service

Ch
Nov 15, 2016

Customer number: 7002725140 I have been trying to resolve this issue since August and have gotten the run around from the local office. I have just called today to revisit my issues only to find out that the local office is falsifying information they are putting in notes. They claimed to...

TruGreen / lawn maint

Gl
Jun 03, 2016

Anyone had trouble with tru green, we have had them almost 2 years( we have alot of health issues, My husband is a disabled marine who has had 2 strokes, i have a fracture in my back) we pay this company to get rid of weeds because we can't When calling corp and asking for a supervisor i...

TruGreen / lawn care service

Qi
Apr 19, 2016

I called TruGreen on May 28, 2015 and subscribed one-year service. I also paid one-year expense in advance during the call. On the call, I emphasized that I only want to try the service for one year as this is the first time that I used the service. Customer service officer is so eager to...

TruGreen / killed my sod after each spray

Ma
Apr 08, 2016

My lawn was newly installed in June before I availed of trugreen for a year of service, paid in advance. After each spray I would call them a few days later as brown/dead spots are appearing each time they spray. There are a lot of weeds that seems to be healthier than my sod. Finally, they...

TruGreen / lawn care

Re
Mar 21, 2016

It has been a nightmare dealing with all levels of TruGreen Personnel. I signed up for lawn service with them. Month after month I called to let them know no changes were happening with my lawn. At first they asked me to wait a few months for me to see the results. After 4-5 months, I...