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TruGreen Customer Care Service

TruGreen Ltd. Partnership

860 Ridge Lake Boulevard
Memphis
Tennessee
United States - 38120

Customer Support Phone Numbers

Fax:
+1 919 460 1562 0 1
 

TruGreen Complaints & Reviews

TruGreen / lawn

Do
Donna Mort on May 12, 2017
We put a new lawn in May 2016 and your company assured us that they can take care of it. They killed most of our Floratam. The rest is weeds and wild Bermuda. I have sent pictures to the service manager Mike Bianchi. My husband and I are extremely unhappy. We are in a small community and...

TruGreen / Contract renewal without authorisation and approval

Jo
Joy Anderson on Apr 4, 2017
Tru Green renew 'automatically' each year without contacting and confirming with you. This is a problem I encountered after signing up in 2016 for a full year service and paying up front, the service was automatically renewed in 2017 without notification or approval from me. furthermore the...

TruGreen / lawn spraying killing grass

Ed
Edward Trujillo on Mar 14, 2017
I have continuously used TruGreen for years but have noticed that my grass is recently turning brown as if it is about to die. I water it after treatments as requested and have a lawn mowing service. and always pay my bill. Trugreen is not doing something right that is killing my gra...

TruGreen / Service

Jb
jbmfla22 on Feb 6, 2017
Buyer Beware: I don’t normally write reviews one way or another. I am the type of customer that understands “things happen”. I first was recommended to TruGreen back in the beginning of December 2016 from my landscaper. I had recently replaced my entire front yard with new sod and discovered...

TruGreen / Fraudulent charging/incomplete applications/rude staff

Ma
Marva Sinclair on Nov 24, 2016
I never consented to resuming the service, two weeks later I was contacted to set up scheduling - 38.00 monthly for 7-9 month. Payment for the August application was promptly paid on the same day. But, after that, an additional double charge appeared(when were that services actually...

TruGreen / Lawn service and lack of customer service

Ch
Chet Strzelczyk on Nov 15, 2016
Customer number: 7002725140 I have been trying to resolve this issue since August and have gotten the run around from the local office. I have just called today to revisit my issues only to find out that the local office is falsifying information they are putting in notes. They claimed to...

TruGreen / lawn maint

Gl
Glenda Antcliff on Jun 3, 2016
Anyone had trouble with tru green, we have had them almost 2 years( we have alot of health issues, My husband is a disabled marine who has had 2 strokes, i have a fracture in my back) we pay this company to get rid of weeds because we can't When calling corp and asking for a supervisor i...

TruGreen / Lawn care service

Qi
qi shen on Apr 19, 2016
I called TruGreen on May 28, 2015 and subscribed one-year service. I also paid one-year expense in advance during the call. On the call, I emphasized that I only want to try the service for one year as this is the first time that I used the service. Customer service officer is so eager to...

TruGreen / Killed my sod after each spray

Ma
Mayetjd on Apr 8, 2016
My lawn was newly installed in June before I availed of trugreen for a year of service, paid in advance. After each spray I would call them a few days later as brown/dead spots are appearing each time they spray. There are a lot of weeds that seems to be healthier than my sod. Finally, they...

TruGreen / Lawn Care

Re
Rebeca Seville on Mar 21, 2016
It has been a nightmare dealing with all levels of TruGreen Personnel. I signed up for lawn service with them. Month after month I called to let them know no changes were happening with my lawn. At first they asked me to wait a few months for me to see the results. After 4-5 months, I...

TruGreen / Door to Door Sales

Ke
Kevin999 on Mar 8, 2016
I live in a deed restricted community where door to door sales is not permitted by law. When they came to my door and I told them by brother in law was in the business and I was not interested. He would not take no for an answer. When I told him please do not make me become an ### hole and...

TruGreen / Lawn Service August, 2015

De
Denny Crow on Sep 9, 2015
I signed up for a year of service from Trugreen Chemlawn in Las Vegas, NV. They promised me I would have a lush green lawn. A year later I still had brown grass and bare spots in my lawn. I even put down new sod in one area. Then my contract expired and they showed up one day and sprayed...

TruGreen / Service

Li
Lisa Rosa on May 28, 2015
They killed my grass with one application (see pictures). On Monday, I had lush, green grass. On Tuesday Trugreen treated my lawn and by Wednesday morning this is what I'm left with. I called customer no service three times and they were supposed to send out the service manager; he...

TruGreen / not following agreement, show up without calling first, and charge us for the work they didn't do.

On
onn lai on Nov 19, 2014
They said that they applied the final treatment for our lawn without calling us, and my wife said she didn't saw them coming on that day. when I went out to check if they did any work, I didn't see anything being done on our lawn. now they threathen us to pay or elsethey will sent the amount due to collection.

TruGreen / charging for a service I didnt get

Ka
Karl Wopat on Aug 5, 2014
When I first started using there service the tech would come to the door and let me know he was there I on occasions would see him in the back yard doing his work and always knew he had been there . Recently Service has gone down hill the finale was the day I was looking out the window...

TruGreen / Waste of monday

Nk
NKing1 on Jul 3, 2014
Scott (employee # 4942) came to my door wanting to sell me a TruGreen contract Aug 2013, said as a corner lot in a golf course community, he wanted my business. I paid for a whole year in advance. In addition to lawn care and reseeding, he threw in a year's worth of 'Tree & Shrub...

TruGreen / Killed my lawn

Ti
TIM NRH on May 1, 2014
Trugreen that serviced my property in North Richland Hills let my lawn die, and did not stand behind their guarantee. I tried to get them to react to the dying lawn several times throughout this past 12 months. Each time given the excuse that I needed to wait till the following quarter of...

TruGreen / Bad communication and service

Af
Aftab Punjwani on Apr 23, 2014
I live in Southlake Texas. Truegreen company has a horrible field service. I paid for the whole year upfront and specifically told them twice to contact me. They never did and I am even sure if they came in or not. Then I called the main number and express my concerns. They sent another...

TruGreen / ripoff

Pe
peter btaltz on Mar 17, 2014
As a former employee of this company I can tell you they do anything they can to rip you off. We was told to use less weed control than what the label says to use knowing it will not work. We ran out of weed control and our production manager told us to spray just water.They pressure...

TruGreen / Unauthorized charges

Ar
Arsen on Mar 8, 2014
We paid for the services of the company Tru Green Lawn for the whole year. Recently we received the bill from them, where they stated that we needed to pay more for their services. We started to call them, and finally they agreed and checked that we paid the whole sum. After that we...

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