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1.4 130 Reviews

Cub Cadet Complaints Summary

12 Resolved
117 Unresolved
Our verdict: If considering services from Cub Cadet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cub Cadet reviews & complaints 130

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M
1:33 pm EDT

Cub Cadet Cub Cadet XT-1 46” aLawn Tractor

Bought this in August 2021. It has needed to be sent back to the shop 3 times since I have had it. First time would not start. Second time throttle did not work. Now the reverse as gone out. I have read that this should be reliable but that is has not. I have 67 hours on it . It has really been a pain. Because of a fought I was not able to use this the first 30 days I had it. On day 31 I used it and was mowing when it died. It refused to start! I am completely disgusted with this piece of junk. This no doubt is either typical of this brand or I got a lemon. I will never buy another.

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1:48 pm EDT
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Cub Cadet 2020 cub cadet riding mower

I bought a cub caddet riding mower from Big Blue Outdoors in Flemingsburg KYin 2020. I have had problems with the throttle linkage, transmission, and key switch at the present time. It also will not back up leading the repair shop to believe there is a problem in the transmission. Big Blue says it is under warranty but they don't have a key switch and do not know when they will have one. As of now it will not start. I am telling you this so you know how disgusted I am with this mower. My repair man has found the part and will repair it for me so I can mulch my fall leaves. Big Blue says unless they do the work it is on my dollar. What can you do for me other than tell me sorry about your luck?

Desired outcome: Pay for the key switch I have to buy to get mower running. Big Blue said they have had other problems with your switch.

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2:44 pm EDT
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Cub Cadet CC push mower 159CC ENG 21 IN., Serial # 1C218K01536 "Extended Warranty"

I made an online purchase of an "Extended Warranty" for this mower on 5/12/2022 for $32.39, icl. tax.

The mower is identified as follows:

Club Cadet push mower 159CC ENG 21 IN., Serial # 1C218K01536

I have been subsequently told by Club Cadet telephone conversation that the mower is ineligible for the extended warranty, as it is out of warranty status, being purchased beyond the two-year Warranty window.

Therefore, I request reimbursement for the fee paid for this warranty of $32.39, to be sent to the following address.

Desired outcome: I request reimbursement for the fee paid, $32.39, for this unobtainable warranty to be sent to the following address.Thank you, - John Cannellos

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12:14 pm EDT
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Cub Cadet Unable to reach anyone regarding issue with zero turn mower.

I have tried multiple times to reach Cub Cadet, waiting on the phone for hours, trying to use the live chat and being hung up on, and no email address? It's not the one listed. I purchased a zero turn mower in 03/2022. It is a gas guzzler, going through the entire 2.5 gallon tank of gas in about 1 hour 15 minutes. I have since learned that this exact model ZTS1 50 inch had been recalled a few years back because of problems with the gas line. I have concerns about this mower. Is there any customer service? This is a serious issue with a new $5000.00 mower that could potentially start on fire as well.

Desired outcome: Please contact me and help me resolve this issue!

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Update by Deb Lynn
Sep 29, 2022 1:21 pm EDT

No one has contacted me. Not by email, not by phone.

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12:02 pm EDT
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Cub Cadet Lt-46 deck on a Cub Cadet XT1

I had to remove the cutting deck and there was a cabel with a spring from the transmission that came loose during the process. When I tried replacing the deck it was impossible to fugure out how to reattach the cable. A very, very poor design and at 80 years old I have always managed to maontain my equipment. Now my tractor is unusable. I bought a new , Non Cub Cadet lawn tractor.

Desired outcome: I don't expect any help . To get a repair with any local dealers takes morevthan two weeks. I think it's because they are nextvto impossible to repair...

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4:32 pm EDT
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Cub Cadet LT46 riding lawn tractor

I't a piece of trrash. I have already completed a previous complaint, tu whomever develops your ionternet interface is, as expected, incompetent as well. I am a retired Senior Systems Engineer and I find that any company professing to be technically competent now days is blatently incompetent because competent technical resources in this day in age are next to impossible to find. All competent employees even though they have NO leadership skills come from the technical employees. Subsequently Managers have absolutely NO leadership skills... American leadership at all levels will be he demise of this Country in the not too distant futur...

Desired outcome: Fire any of your in house designers but it this is outsourced to a different company like "MTD" get rid of your current source of lawn tractors....You're LEADERSHIP is incompetents.......

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4:03 am EDT

Cub Cadet Did not receive order

Love my new zero. Wanted to buy name brand blades. Started out ordering mulch kit for it and it was wrong. Couldn’t take day off work to deal with return process, so I ate that $130. Ordered high lift blades like the ones it came with. They never showed. Called cub and they said not my problem. File a claim with us postal service. Yea, sure. They can’t even deliver mail. I’ll never buy from you crooks again. I hope a set of blades was worth the damage I’m going to do telling everyone I meet not to buy from you. I’m a home building super. I meet a lot of folks buying their first mower.

Desired outcome: Apologies and send my blades or refund me and make your own claim against US postal

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bemwilli3
ARANSAS PASS, US
Sep 02, 2022 9:17 am EDT

Anyone changing their drive belt on an LT-1 rider , already knows your engineers SUCK. I've changed drive belts on other mowers before , Yours Sucks . I wont buy another Cub Cadet riding mower because of this .

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M
9:01 pm EDT

Cub Cadet Z1 zero turn gland nut blade spindle

So I bought my Ultima Z1 last year. I’ve keep it serviced and in good working order. Last week I started mowing my yard and the blades stopped turning. After looking under the deck I found the discharge side spindle, blade and gland nut laying under the mower. After getting it on my trailer and to my service technician I found out there was a service bulletin issued for this problem. Why didn’t I as the customer get the bulletin? It could have saved me $190.00. He had to replace the spindle, gland nut and pulley. Not sure at this point if I’ll buy another.

Desired outcome: Reimbursement

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9:39 pm EDT
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Cub Cadet Parts

I placed an order on 22 Jul (order number D0302532P1) for a mulch kit for my new Ultima ZT1 54" mower. Every time I use your tracking mechanism, all I get is status open. In this age of technology and automation, it seems Cub Cadet could do much better informing their customers of product delays, back orders, and other problems relating to availability. My credit card was charged immediately and I don't like being uninformed.

Steve Zuffoletti, Col, USAF (Ret)

Desired outcome: Communicate with your customers.

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4:50 pm EDT

Cub Cadet Pro Z 160s

[protected] After 4 months of dealing with cub cadet customer service and 4 different service shops the last one being [protected] my mower still has the same issue. It will leave strips of uncut or higher cut grass as you mow. I spoke with cub cadet customer service today [protected] and the representative (cooper) stated that management had told him not to deal with me any more because they thought I was going to sue them and he hung up. So I called back and spoke to another rep (Jim) who said that yes that note was in my case no# [protected] and ask him to transfer me to a manager but he said he would send a manager a Email and they would get back to me today and no they did not get back to me. case numbers for this are [protected] and [protected] I have been dealing with this problem for 2 mowing seasons or since I purchased the mower on 4-3-2021. It has been to 4 different service shops that they recommended. it has had the deck leveled 5 times and 3 sets of blades installed and most recently the motor RPM adjusted up and a spring on the deck replaced and the deck leveled yet again by KT saw shop in Somerset KY. mower still leaves strips of uncut grass. So Cub cadet or MTD customer service is saying they will now not honor the 4 year warranty on the mower or speak with me about the mower. This is the steering wheel model Pro Z 160 At this point I would just like to get a replacement mower or my money back

Desired outcome: I do not have any faith that Cub Cadet or MTD will honor warranty I would just like my money back or another mower that works

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Update by Allen Stanfill
Jul 26, 2022 5:34 pm EDT

If there is anyone else having this issue with there cub cadet Pro Z mower Please contact me at allen.stanfill@gmail.com

maybe we can help each other get this fixed

Thanks

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4:46 pm EDT
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Cub Cadet zero-turn xtz5

Last year I wrote to you about mower belts that broke 3 times, you did reimbursement me for 1. Since then, the belt came loose every 2-3 weeks. My wife and I learned how to put back on. The place I bought it from said they could not find the problem. This year the clutch fell off and bolt sheared in the engine. Cost me over $600.00. The dealer said I hit something underneath, but I was cutting on flat even grass without bumps. One hour after picking up the mower from being repaired I was cutting my lawn and mower quit working. Took machine back to dealer. Clutch froze up and fuse blew. I am a residential guy cutting like 2-3 hours a week. I have trailered lawn mower over 7 times to dealer. That is a lot of work for me and wife we are both 64 years old. I had a cheaper exmark for 16 years without these kinds of problems. I talked to dealer and traded the cub cadet in for a Ferris. Could not stand it anymore seemed like only choice I had. I felt like by trading in for a different mower I’d be saving money in long run. I had 160 hours and cost me over 800.00 in less than 2 years. I bought extended warranty for 399.00 and never even got to use it. Can I please get a refund on warranty I already lost so much on this deal. The dealer is Northfield Power Equipment Please help us. Thank you, sincerely, John Blazek

Desired outcome: refund extended warranty.heip in past repair cost

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7:48 pm EDT

Cub Cadet Cub cadet 42inch riding mower

Every since I bought this mower new in 2018 the belt keeps coming off, I noticed this is a common problem. The engine pulley is way out of line (too high) with the deck pulleys once it is lowered.

Desired outcome: REPAIR FOR FREE BEING IT HAS BEEN TAKEN BACK TO THE PLACE I BOUGHT IT FROM SHORTLY AFTER BUYING IT FOR THE BELT PROBLEM AND THEY SAID IT WAS FIXED BUT IT IS NOT. NOTHING MORE THEY CAN DO THEY SAID.

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9:21 pm EDT

Cub Cadet xt2gx54 cub cadet 2020 year

I got this tractor from a dealer in Pa. At 52 hours the blade spindle broke at the atatchment points. I took it to back to the dealer for replacement of the spindle under warrinity. the dealer refused to replace the spindel Do to a bent blade. First of all I did not hit anything and to me the blade was not bent therefore I feel it should be replaced under warrinty! I am onle asking for the part as I can replace it my self. My email in [protected]@yahoo.com. please thru email.. Thank you for your help with this. By the way I have owned a cub cadet for the past 14 years and have never asked for a warrinty till now!

Desired outcome: replacement of spindel

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4:46 pm EDT
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Cub Cadet Item number: 742P05510 Ultra High-Lift Blade for 46 inch Cutting Decks

I purchased an XT1 46-inch tractor. I have nine hours on it and I am on the third set of blades. The cost of these blades is $62.98, with zero discounts available. I am a disabled veteran and my military discount does not work to cover the cost of this critical part of my tractor. Why?

I am at almost $200.00, of expenses on these blades and I can't even get a discount!? I can't see recommending this tractor to anyone since I am spending more on blades than on gasoline.

Desired outcome: Allow people that sell your product to discount them for military personnel. I spent 31 years in the military, and while I do not think I am anyone special a discount will help when you are on a fixed income.

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6:35 pm EDT

Cub Cadet Starting issue

I purchased my zero turn from home depot it is a great mower I love it. It has always had starting problems due to slow cranking. You have to turn the key to start a couple times. It is due to the low cranking amp battery that was installed 210 cranking amps this 22hp engine calls for a larger cranking amp battery I dont know why this was installed in this mower? Its a problem that should have been addressed.

Desired outcome: the correct battery

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6:34 pm EDT

Cub Cadet 2022 Zero Turn Cub Cadet lawnmower came with no hour meter installed

Purchased Zero Turn from Waterville Me Home Depot 6/11/22

zero Turn Mower Date Purchased: 06/11/2022 Factory Model Number: 17AREACLA10ZT1-50 Serial Number: 1DO6NH50174

After paying nearly $4000 for the mower I discovered it did not have an hour meter installed which is critical to keeping it properly maintained. It is my option that the company should send me a new hour meter and I will install it.

Desired outcome: I want a new hour meter sent directly to me so that I can install it and keep the mower properly maintained. Please respond to me via my email address Thank YouEmail: [protected]@beeline-online.net

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11:59 am EDT

Cub Cadet Order #D0274520P1 Blade Lock Nut #[protected]

Placed my order May 15. And they noted the following "Thanks for placing your order with Cub Cadet. Please allow 3-5 days for processing. A confirmation email will follow when your order has shipped." Even called them on May 25 wouldn't answer, called again on May 26th, held for 30 min twice, then they finally answered, they said the parts would be sent out the following Tue. As of today, June 17th, still don't have the item, but yet they want me to give a review. Here is your review, SEND ME THE ITEM.

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3:33 pm EDT

Cub Cadet Pro z 160

Case # [protected] Pro Z 160 S Purchased from Solid Rock Lawn and Garden in Monticello KY Mower came with a 4 year warranty

Mower will not mow grass without leaving a strip of uncut grass in the lawn. I have been trying to get this resolved for 2 years or since its purchase.

My last conversation with a cub cadet customer service rep was on 6-13-22

He was not interested in helping me at all just wanted to get me off the phone.

The ref # for that call is [protected].

This mower has had the deck leveled 5 times and now on its 3 set of blades and has been to 3 of cub cadets authorized service shops as recommended by cub cadet.

I am now speaking with an attorney and have sent a letter of intent to sue to the solid rock lawn and garden shop in monticello ky and will be filing a complaint against them and cub cadet Inc.

Please review the pictures attached to this complaint as I will be posting all the pics and each time I mow on the internet for everone to just how great a cob cadet pro Z mower really works. Those photos were taken the last time I mowed

Desired outcome: Repair, replace or refund my money spent on this mower

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11:19 am EDT

Cub Cadet selling parts they do NOT Have

I have been on the phone with customer service now for over 1 and a half hours, now on hold again,3 people who have no clue as to what they are doing, I have asked to have this order canceled, and placed on hole agin.CUB CADET not a company worth buying anything from, they have more excuses then Carter has pills.selling items they don't have and expect you to wait until they decide to ship items. ordered June 06 2022, now its 06-10-2022 and just now saying item won't be in stock until end of July. Imsure they are much better companies to buy from then CUB CADET. Buyer beware.

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11:28 am EDT

Cub Cadet 42" zt1 cub cadet zero turn.

Had a cold weld on the deck so deck ripped apart caused spindle to break I had to pay for spindle an deck now machine doesn't cut even warranty didnt want to cover anything nor fix anything I couldn't get in contact with anyone nor did anyone respond back to me I went to every service center in town they even faxed over work order problem inwhicj cub cadet nor warranty wanted to cover

Desired outcome: New machine. Money back

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Update by Amanda Gray
Jun 03, 2022 11:30 am EDT

Warranty is a scam, machines are cheaply made. Customer service is terrible, all cub cadet wants is your money knowingly that the machine doesn't last an once the machine is broke an the warranty dont wanna cover the defective parts youll go out of business

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Phone numbers

1300 951 594 +1 (877) 428-2349 More phone numbers

Website

cubcadet.com

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