Complaints & Reviews

Cub Cadethydro gear transmission on a zforce 60 zero turn mower

I have a zero turn mower and earlier this summer i had a transmission on left side break an axle. They covered that part under warranty and got me back in business. Not even 4 more hours on the machine and the same thing happened on the right side now they won't cover it is this the kind of products cub cadet is making. I thought is would be good machine thats why I bought it now its turning out to be junk. I hope some will respond this I feel I got the raw deal on this one.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Cub Cadet EnforcerBelts

    I bought a cub cadet enforcer. When i got it home i tested it out on my personal lawn and with in the firs five minutes the belt shredded!!! So i went on like and read about all the horror stories of similar problems. I took the mower to watermans farm and machinery. They are a local cub dealer in sabattus maine. They were verry helpful and the tech (Lee) that worked on my mower was a cub guru. He really new his stuff he adjusted the deck and tweaked here and adjusted there and the mower runs great. I mowed for 10 hours straight today with no problems. So dont give up on yo0ur enforcer all it needs is a good tech that knows what hes doing!!!

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Cub Cadet Ltx1045 Hydrostatic — Drive Belts

      Purchased in early May 2010 new with a few hours registered??on odometer. Screeching when engaging blade...

      Cub Cadet Ltx 1045 — Bagger

      I just bought a cub cadet LTX 1045 and a bagger. The first time I tried to use the bagger I noticed a lot of...

      Cub CadetBuyer beware

      I just was told at your south haven michigan store that my business is no longer wanted or needed there by your not so helpfull employees.

      just bought a cub cadet push mower last week, put oil and gas into mower, started to test mow a small patch.

      the adjustable speed control was improperly assembled and didnt work at all, front left wheel was improperly installed, bolt was stripped out, ok fine...was willing to fix myself and forget about it.

      1 week later was going to actually use the mower for first time.

      after running a few minutes, engine started to choke sputter and backfire..few minutes later engine died and started to blow black smoke.

      now i am UN-happy.

      called store and talked to store "manager" leah.

      she said "sure, bring it right on in".

      ok.

      when arrived at store with mower "leah"

      grabbed mower from me, and i started to explain what was happening with it, she said didnt want to hear anything yet, and pushed mower into backroom to "try" a couple of "things".

      hmm ok..

      comes back out with another employee, and he states there is "nothing" wrong with mower.

      procceds to start it up, it sputters on start, it is still smoking and barely running.

      then states that it must be an "operator" error and that i didnt have the safety lever fully engaged and the mower was "fine" and they werent going to do anything...no return, no exchange, mower was "used" and to have a nice day. goodbye!

      "now i am mad" no explanation to what was the problem he "fixed", and wanted no input from me whatsoever on what mower was really doing.

      to-bad so-sad have a nice day!

      i procceded to tell "leah" and the other guy that i had spent about 8 thousand dollars at this particular store over the past six months on various pneumatic tools/animal feed, fencing and welding equipment and that was a pretty crappy way to deal with a loyal customer about a $299 push mower that was basiclly broken before i even had gotten it home and that and i was going to contact TSC corporate and Cub-Cadet about this complete failure to even "attempt" to stand by the product that they were selling.

      manager "leah" then told me, FINE you can have your money back, and so much as told me my business was no longer wanted or appreciated at TSC and here is your money, GET out!

      i am not one to fire off cranky complaining emails on a whim, but in my personal experience with over 10 years of customer service, i have NEVER seen a as such a poor example of on how to handle a customer with a legitimate problem with such a seriously defective product..

      was really just told it was fine and nothing was wrong with mower and maybe i was too dumb to use it and we were actually just lying about the wheel and speed adjustment problem, and the backfiring and smoke was just imaginary!

      a totally-unbelievable and embarrassing experience in front of other store staff and shoppers.

      so in ending,

      i would jst like to say that up until this point that i was a very happy and loyal TSC customer/shopper and spent a large part of my farming and equipment budget at your store annually.

      but due to this incident with manager "leah" and the other rude employee that speculated on my "imaginary" problems with this mower, that this will regrettably no longer be the case.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Cp
          cph12065 Sep 19, 2010

          customer service at tsc is a thing of the past

          0 Votes
        • Cp
          cph12065 Sep 19, 2010

          customer service at TSC is a thing of the past

          0 Votes
        • Cu
          CubCadet1050 Jul 10, 2011
          This comment was posted by
          a verified customer
          Verified customer

          Nice complaint about the store where you bought the mower. I thought this was a site to review and rate the actual mower versus the store manager. Your review is a waste of time.

          0 Votes

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free

        Cub Cadet — RZT 50 Zero Turn Mower

        Purchased at Lowes for $3, 000. Mowed 3 acres for four seasons. Drive shaft broke, got it fixed at authorized...

        Cub Cadet — RZT 50 piece of junk

        Cub Cadets are nothing but a money pit. We purchased our RZT 50 three years ago from Lowes. Like most people...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Cub Cadet And Carns Equipment Of Clearfield, PA — intensionaly poor quality and no customer service

        I have been trying to resolve my issue with Cub Cadet and Carns Equipment of Clearfield, PA for years. Tow...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Cub Cadet Ltx 1045 — unsafe mower blades

        We bought a new Cub Cadet in June. After 15 mowing hours, the blades need to be replaced because they are...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Cub Cadet Rzt 50Cracks in decks

        I have a Cub Cadet RZT 50 zero turn mower that I bought new in August 2006. I only use it to cut my own lawn. I have 3 acres of grass, no rocks, and no problems with my lawn. I noticed 2 weeks ago that I had "scalped" the grass when I cut it. I pulled out the owners manual and read about the deck adjustment. I tried that, but noticed when I went to measure distance from blade to ground on right side that the blade wobled. I took off the pully cover and low and behold, the deck itself has stress cracks on the right side, and one of the legs that bolt onto the deck had also broken off. Has anyone else had a problem with stress cracks?

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Cub Cadet 42' 19 Hp — 4 valve cover gaskets in 3 yrs & burning grass

          8/3/2009 Where to begin... First is to warn all future Cub Cadet Purchasers! To start out we have an acre...

          Green Springs

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Cub Cadet (Lawn Mower) — wiring short

          Dear Cub Cadet, We bought a new mower from Farm and Fleet about a month ago. After the first time mowing...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Cub Cadet — Mower drive belt keeps throwing off

          I bought a Cub Cadet LT 1045 in September of 2006. The mower blade drive belt started throwing off in the...

          Cub Cadet Enforcer — Dealers will not honor the warranty

          I have purchased a Cub Cadet Enforcer. It has 7 hours on it and has broken twice. The brake breaks and...

          Cub Cadet — The Tank Zero turn radius mower

          My husband & I bought a Cub Cadet "The Tank" zero turn radius mower (commercial grade) 48" cut in April...

          Cub Cadet / Mtd Lawn Mower — Mower will not mow grass!

          I purchased a mid line Cub Cadet ztr mower in the Fall of '05 about 3 weeks before mowing season wa...