Cub Cadet has been absolutely unprofessional and unreliable. Our business used to use three of their Cub Cadet® 18 in. 187cc Rear-Tine Dual-Direction Tiller on a daily basis. We have them professionally maintained on a regular, quarterly basis. So we thought that when we took one our tillers in to an official Cub Cadet dealer and repair shop Dewinne in San Antonio to fix what turned out to be a blown motor, which *is* a clear warranty problem. Jeff at Dewinne on Bandera in San Antonio, the authorized repair man, asked our delivery man if he had put oil in it, and since it wasn't his job, but the job of our *professional* maintenance man, he said no.
Jeff at Dewinne then said that this, FALSE, information voided our warranty and relayed such back to Cub Cadet. Absolutely every effort to correct the information has failed miserably, due to what appears to be one of those lovely good-ole-boy networks, with the horribly sexist customer service of Cub Cadet (Bill by name, no last name, no extension, and apparently no responsible supervisor) attempting to grill our office workers about the workings of a tiller, and speaking to them with disrespect and condensation when they did not know exactly what was going on with the tiller. Jeff at Dewinne was also horribly sexist and condescending towards our office staff.
Jeff at Dewinne now wants more money than we paid for the tiller just for *looking* at our tiller, and is holding our tiller, and the parts he has been paid for, at his shop for ransom. For what, by all rights, is a valid warranty repair. He maliciously and with intent and purpose, decided that he would be greedy and claim that we had vioded our warranty.
Bill at Cub Cadet has stated in no uncertain terms that they *will not* do anything to rectify the situation, will not accept a return, will not negotiate a rate and will not honor their warranty. He was rude, crude and entirely unacceptable.
Our company now has two tillers, and one being held ransom, that we will not be using anymore and will be buying tillers from people who *aren't* Cub Cadet. And if those tillers need repair, we will be going somewhere that is *not* Jeff at Dewinne.