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Cub Cadet reviews first appeared on Complaints Board on May 24, 2007. The latest review CC30H was posted on Jul 27, 2021. The latest complaint Horrible Customer Service and Unfairly Voided Warranty and Sexism was resolved on Jul 30, 2013. Cub Cadet has an average consumer rating of 2 stars from 75 reviews. Cub Cadet has resolved 12 complaints.

Cub Cadet Customer Service Contacts

1300 951 594 (Australia)
+1 877 428 2349 (United States)
1620 Welch St.
Brownsville, Tennessee
United States - TN38012-2335

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Cub Cadet Complaints & Reviews, Page 3

Cub Cadet — xt-2 mower throws belt when deck at low height

I have a 2016 Cub Cadet XT-2 Enduro mower which I bought used with about 16 hrs. on it. It now has about 60...

Kingston

Cub Cadet — cub cadet xt1 enduro series tractor

In September 2015, we purchase our Cub Cadet XT-1 mower from Home Depot. In 2016 the mower had no problem...

Lancaster

Cub Cadet — unethical behavior

Jesse Pritchard 11 mins · Well, if you are in the market for a new mower, I highly suggest to NOT purchase a...

Cub Cadet — cub cadet sc 300 hz 159cc

Bought a self-propelled walk behind lawn mower brand new two months ago. Used it ONLY THREE TIME on a 3/4...

Cub Cadetls25 cc cub cadet

Bought a wood splitter in the fall. One hour after use the exhaust cover fell off, then the hydraulic return line came off spraying hyd. oil over the yard. Contacted customer service several times spoke to Sarah, Scott, Tyler and Mickala. All gave me the run around saying that they require a certain type of hyd. fluid that can only be bought in 5 gal. containers. They would pay for one, leaving me with 4/5 ths of the bill for the repair. They would not send me 1 gal that I needed, making me find it and buy it in the 5 gal container. I really like the splitter now that I have spent the money myself to fix it. It works great. I highly recomend the wood splitter, however, if something goes wrong. This company sells things as is. Don;'t bother with customer service, you'll get none.

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    Cub Cadet — push mower.

    These people could not care less about their customers. I bought a new lawn mower from them and it wa...

    Cub Cadet — 2011 ltx1050

    My first new tractor, biggest piece of crap I ever bought! Can't even climb side hill from back yard.! Motor...

    Cub Cadet — belt constantly throwing off

    I have a 2015 X T1 Cub cadet That keeps throwing its belts off. What is wrong with this thing. I've had it 2...

    Archdale

    Cub Cadet — no help with from cub cadet customer service

    I had purchased a brand new 2X snowblower for $800 this past year from Home Depot.I also purchased an...

    Cub Cadet — 1045xl lawn tractor with sv601-3212 engine

    I have now owned this tractor for three years, it is kept inside and maintained and is in "like new"...

    Adirondack

    Cub Cadet — 2012 cub cadet 1050 ltx kw lawn tractor

    This issue is a factory defect with the mower deck drive belt set up on my 2012 Cub Cadet LTX 1050 KW. I wa...

    Shepherd

    Cub Cadet — riding lawnmower and customer support

    I received a brand new cub cadet. Within 5 mins the blade was bent. Didn't run over anything. Right away it...

    Cub CadetMowers are P.O.S.

    bought a Cub Cadet 3 years ago a LTX 1045, it's been a p.o.s. since the first set of bearing assembly for blades went bad from start to 19 hours. of course with no way to put grease inside the bearing assembly, for there is no grease fittins. and the only way to get grease in side, is to pop the bearings out, which you can't reuse. by taking them out to put grease in, you have to either order the whole assembly/bearings and all, and you still have the same problem. so you say, why not drill/tap for grease fittings your self? great idea, but the bad things about this idea, is that fastening the assembly back to mower deck the housing is made of soft metal, and they come with self tapping screws/ sold separately of course. and once screwed down tight you'll have a problem of wallying out the treads after you tighten it down. blah, blah, blah, and bout every 30 or so hours the bearing go bad. and if this was the only problem with this P.O.S. i may could live with... maybe, but dam-it already, i'd make one heck of a long list here. it's just a shame that the customer support had any support about them. bunch of smart ares of there. that another story in it's self. i'll never buy another, they'll not get another dime. i'll do all i can to speak out against the vile creatures there at customer support head quarters, and bout their product.

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Cub CadetHorrible Customer Service and Unfairly Voided Warranty and Sexism

      Cub Cadet has been absolutely unprofessional and unreliable. Our business used to use three of their Cub Cadet® 18 in. 187cc Rear-Tine Dual-Direction Tiller on a daily basis. We have them professionally maintained on a regular, quarterly basis. So we thought that when we took one our tillers in to an official Cub Cadet dealer and repair shop Dewinne in San Antonio to fix what turned out to be a blown motor, which *is* a clear warranty problem. Jeff at Dewinne on Bandera in San Antonio, the authorized repair man, asked our delivery man if he had put oil in it, and since it wasn't his job, but the job of our *professional* maintenance man, he said no.

      Jeff at Dewinne then said that this, FALSE, information voided our warranty and relayed such back to Cub Cadet. Absolutely every effort to correct the information has failed miserably, due to what appears to be one of those lovely good-ole-boy networks, with the horribly sexist customer service of Cub Cadet (Bill by name, no last name, no extension, and apparently no responsible supervisor) attempting to grill our office workers about the workings of a tiller, and speaking to them with disrespect and condensation when they did not know exactly what was going on with the tiller. Jeff at Dewinne was also horribly sexist and condescending towards our office staff.

      Jeff at Dewinne now wants more money than we paid for the tiller just for *looking* at our tiller, and is holding our tiller, and the parts he has been paid for, at his shop for ransom. For what, by all rights, is a valid warranty repair. He maliciously and with intent and purpose, decided that he would be greedy and claim that we had vioded our warranty.

      Bill at Cub Cadet has stated in no uncertain terms that they *will not* do anything to rectify the situation, will not accept a return, will not negotiate a rate and will not honor their warranty. He was rude, crude and entirely unacceptable.

      Our company now has two tillers, and one being held ransom, that we will not be using anymore and will be buying tillers from people who *aren't* Cub Cadet. And if those tillers need repair, we will be going somewhere that is *not* Jeff at Dewinne.

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        Cub Cadet Tank Sz — Flawed steering design

        If you bought a 2013 Tank SZ, your steering will stop working. The gears appear to be cast, which is a joke...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Cub Cadet Voulenteer Utv 2008 4wd — Accelerator sticks

        When the temp is in the single digits the UTV starts fine and when you depress the accelerator to go forward...

        Clarence Center

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Cub Cadet Rtz 50 — defective equipment

        I bought a new cub cadet RTZ 50 from tractor supply in The middle of may. The machine seam to run OK for...

        Gasport

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Cub Cadet Lt 1045 — Do not buy it is money pit

        Bought a new Cub Cadet ( CC ) lt1045 mower with extended warranty from Lowes...what a mistake. Did not use it...

        Cub Cadet ReconFaulty product

        I purchased a cub cadet recon commercial brand new to cut about 3 acres of are grass i purchased a new mower so i would have years of trouble free service. About every 3 or 4 times i use this mower it quits working i've had this in the shop at least 8 times and i've only had this mower for 2 years and that's not including the several times i've fixed this myself. I've contacted the company with no response there customer service is almost as poor as the quality of the product they make don't let the words commercial mower fool you this is sure not one. From what i've read there's other customers that have had the same problems with the drive train

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          Cub Cadethydro gear transmission on a zforce 60 zero turn mower

          I have a zero turn mower and earlier this summer i had a transmission on left side break an axle. They covered that part under warranty and got me back in business. Not even 4 more hours on the machine and the same thing happened on the right side now they won't cover it is this the kind of products cub cadet is making. I thought is would be good machine thats why I bought it now its turning out to be junk. I hope some will respond this I feel I got the raw deal on this one.

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