To whom concerned:
we purchased a new zero turn cub cadet ztx5-60 ultima from athens lawn & garden located in athens, tn on 09/11/2021. When we got it home, we saw it had 21 hours on the running meter and reviewed the paperwork to see it was listed as a "demo". I have mowed my 3.3 acres 3 times and on the 4th, the entire blade activation clutch, another pulley, a tension spring and a large bolt fell off and left me stranded in the middle of our property. I had to get my four wheeler to tow it back to my garage. I collected all the parts that fell off behind the mower and put them into a bag after waiting for them to cool off to handle. I immediately called the dealer and they made arrangements to pick it up on saturday morning at 9:00 am. We recieved a call from the service driver at 9:30 saying that he was not told of our pickup and said he could be at our home at 10:00 am. He arrived at 10:45 am and i assisted the driver to get it up on the flat bed and off it went to their repair shop. We had not recieved a call in over a week and i decided to call them at 4:00 today, 10/11/21. I spoke to a dealer representative and after being placed on hold for approx. 4 minutes, he proceeded to tell me that it was not repaired yet and when i asked for a time frame to get it back, he replied that they did not know.
I have lost total confidence in this mower and would like cub cadet to replace it with a new one of the same model. There is no way that the entire drive line should had dropped off after using it for 8 hours and feel it is a "lemon". I am going to be making the very first payment today on a mower that i cannot use. We had to use our 22" self propelled push mower to mow our around the house grass yesterday and that took almost 4 hours. Furthermore, we never received an owners manual or warranty registration card to register our purchase with cub cadet. We are really thinking that this was not a demo at all, but a used mower that was returned for defects and then sold to us as a "demo". There were a few scratches on this unit that we found when we unloaded it off our trailer at home including a long down-to-the-metal scratch on the overhead roll bar. The dealer had given us a can of matching spray paint before we left his business to paint some scratches he had viewed and not disclosed. We are extremely unsatisfied with this product at this time and do not look forward to mowing our property again on saturday using a push mower after we invested $7, 790.93 to assist making our lawn maintenance a pleasure instead of a task/chore. Please advise on our options.
donald f. Singer
433 brakebill school road
madisonville, tn 37354