Costco
reviews and complaints

How is that a company as large and successful as Costco only have 1 employee to interface with a sea of customers. I have experienced this a couple of times in the past thinking it was just a snafu. But now I can see that it is an upright managerial mistake. I'm not sure who is responsible for managing the tire center in Norwalk, CA. The decision/lack of attention to this issue is concerning. While big companies get a bad rep for cutting costs, this certainly is the case for the Costco tire center. With people that have full time jobs and full time families, it is impossible to spend so much time here. I am seriously disappointed in Costco and I hope that your conglomerate can gather a few pennies to hire more service representatives. I am currently standing in line with 6 people in front of me. Each customer takes an average of at least 10 minutes. So you're saying that waiting an hour in line is okay? Please respond to my email at djoseph.[protected]@gmail.com to know that there is someone on the other end who can relay this message to the right person.

Thanks.

Also, someone should alphebatize your category section. What a very rookie mistake.

Frances or Francis at the optical desk in the san dimas costco gave us the worst customer service ever. Very rude and cold when asked simple questions. Started helping other customers and gave them better customer service and wasted our time as he gave us false information. Will not be coming back and will spread the word of this horrible attitude and service.

I don't have problem with the Visa card but I experienced terrible customer service at chat session when I was on the Internet paying for the balance. Then I experienced "no response" from their [protected] .

It appears to me that chat session and 800 number from Citi Visa are just "check list items" for them but they are not properly staffed to provide real service.

It appears to me the person handling the chat session was not properly trained nor qualified to answer credit card related questions. Worst yet, there is no way to identify the session I experienced. There was no session ID number I can refer to when I am talking about this unpleasant experience.

I asked to chat with a supervisor and was told no supervisor was available (in the middle of a business Monday) and I was told to call the 855 number.

I called this 855 number on June 19, 2017, 12:27 PM California Time. Talked with a lady who told me she is a supervisor, she tried to connect me with the supervisor on the chat department and was not able to. She asked my number and told me the chat supervisor will call me.

No call at all.

This may not be a service directly provide by COSTCO but by choosing your service vendor, the service received reflected badly on the brand.

Current setup (No session ID, no feedback method at the end of chat session...) also makes it very difficult to provide feedback to COSTCO about our experience dealing with your service vendor.

I have the chat log but I don't want to post it in public because it relates to my credit card.

I like the chat supervisor call me. or having a number from COSTCO that I can talk to directly on this matter.

Thank you.

I think your system for picking up glasses prescriptions is ludicrous. It's Friday night at 6pm and I'm number 65 & customer number 59 is being served. No one has called a new number in the 15 minutes that I've been waiting.
I find his wait time completely unreasonable. You should at least have a system in place to allow customers to shop while they wait for their number to be called.
This problem really needs to be fixed.

Most days are Costco are crazy but today was worse. Checking out you expect to be greeted, i was not, no eye contact even. She proceeded to scan and place several small items in my cart, you don't ask about boxes anymore? It was ridiculous traveling to and from my car to carry so many things that could have been placed in a box. No one asked, no one made eye contact for me to ask. Once she was done scanning she didn't even tell me my total, she just sat there waiting for me to scan my card, i had to look at what my total was. Today at Costco was ridiculous. Horrible customer service

My family is an avid Costco shopper. We always look at Costco first. I know that Costco has already done the research for me and picked the best products. I also love that Costco gives great careers to its employees (who work hard and efficiently...I see it). I feel horrible shopping at Walmart because I know they treat their employees bad. I'm beyond disappointed to see Costco name on this report. I expect Costco to look into this and have a public response.

Respectfully,
Keith Herman
[protected]
[protected]@yahoo.com

Twice I purchased fish salmon from meat dept and twice I got the same reaction that I get from injesting MSG. I am highly sensitive to MSG and the consumers should be made aware of anything being added to fish. Or any other chemical being added for and various reason. Fish was purchased and eaten two days later. Thanking you in advance for any information you can provide. Sincerely Diana Posch.

Hello,
I was at the Costco in Livermore, CA on independence Dr. at about 6pm on Wednesday, June 14th when I approached a receipt checker to ask a question about the food court. The woman checking receipts at the door was incredibly rude to me and kept interrupting me and telling me to enter through the other door over and over again while almost shouting at me! Had she taken the time to even let me ask my question she would have realized I wasn't even trying to enter and was simply inquiring about the food court. Diana was the name on her name tag. I hope a supervisor or manager speaks with Diana soon about her behavior because it was the worst customer service I have ever received by far and I am a paying Costco member! If this is the kind of service I receive for my membership fees then the fees are definitely not worth the hassle.

I was in your Washington DC location (store 1120) today 06/14/2017 and my experience didn't go so well towards the end of my trip. Let's start with the cashier (Anthony) he was GREAT very nice made small talk with me and joked! But before I got to him I saw a big puddle or water or something in the aisle by the vision department and then once I checked out I went to the food court and almost broke my neck trying to get around another big spill and while I was there one of your cashiers (jeanquie) was just plain rude didn't smile and when I asked could I get something in my ice cream and that I would pay for it she said NO! I explained to her that I always get it and I pay extra she didn't want to hear anything that I was saying so I decided not to get anything. I proceeded to customer service where and employee (Karen) was working once I reached the desk she asked me what did I need I said can I speak with a manager she said tell me what it's about so I can know who to call I said it's about the store. She then called a manager while waiting another employee that was working the desk ask what the problem was and Karen responded by saying very rude/ sarcastically (I don't know she wants a manger I don't know) as if I wasn't standing right in front of her. The other employee (a women) was very nice and helpful and she said she was a supervisor. I began to explain to her my concerns and then a manger by the name of Frank walked up and I had to explain to him my concerns and he said he would take care of it. He reassured me that it would be taken care of, but I still wanted to let the company know about my experience in this location.

Driver window would not back up and stucked at half way after tire rotation service. We brought the Rav 4 in for tire rotation at Costco 595 S Galleria Way Chandler, AZ 85226 around 1 pm on Jun 12, 2017 with the window door in good working condition and the door was closed all the way up. I received a phone call from a tech at 2:33pm stated the car is ready for pick up. When we came inside to get the key and paper work a technician handed me the paper work with a note "driver window started to go down and would not go back up again". I asked the manager what happened? My window was fine when we brought the car in for service and now the window broke. He said they did not do nothing and it's just broke ( what a coincidence!). We requested a view from surveillance camera because we wanted to know what really happened to the window but they did not allow us to see it from the time they started working on our car to finished. After our discussion the auto tire manager went to talk to the store manager and came back and tell us " if the cost of repair is less than $150 we will take care of it but if it is over $150 you have to submit claim to corporate". My wife asked him to write on the paper what he said however he refused to do it and finally made us to fill out the incident report. The next day I received the call from [protected], this guy refused to take responsibility on it. He again said exactly what the auto tire manager told him that it was broken on its own. We are totally unsastified with his response and the way that Costco and its employees handled this situation. If they didn't break it, they needed to prove it, but they did not! (They broke one of the wheel covers on my other car before). If they didn't break the window why then the store manager offered us they would handle it at the store if the cost for repair is less than $150. I told the guy at the corporate about that and wanted him to talk to the store/auto tire manager, however he said he didn't know and didn't want to get involved. They all now walked away with it, totally! We have bought 10 tires in the last 4 years, now they lost our trust with Costco.

I shop at Costco on Rusty Road in St. Louis on a regular basis. I always swing by the deli department, but recently started to slack off due to the worker behind the counter during the day. She is the rudest person I have ever come across and I am going to find somewhere else to do my shopping for everything. I believe her name is Anna, she used to have dark hair now it is kind of reddish. However, she is very unprofessional and rude and if I see what I saw in the parking lot today I will call the police. I don't know if she was coming to work or leaving because after I watched her light what I thought was a cigarette but when I drove by it looked as though it was a pipe of some kind. The only pipes I know of is the kind my grandfather used to smoke tobacco out of but this was definitely not one of those. Maybe whatever she is smoking is causing her to be rude and unaware of her surroundings because my grandson was also watching her and then asked me what she was doing.
I will not return to the store on Rusty Road ever again. I do not want anything in return, however I think the employees should pay attention to who is around them.

Your Mortified Ex-Customer
6-13-17

My kids got sick and kept throwing up all day. I assumed it was the stomach flu but noticed they were throwing up what looked like mango chunks. I normally buy mangos from Costco and my kids love them and I allow my kids to just grab fruit whenever they are done with chores or when they get home from school. I started asking my 6 year old if he can remember eating anything that made him sick and he said he only ate a mango. I decided to grab a mango from the box and cut it open. What I found was disgusting and disappointing! I will copy pictures below but I started cutting into all of them and they all were rotten and made my kids sick! I called customer service about it and was told it was my fault for allowing my kids to eat the mangos if it looked rotten. First of all my 6 year old would not know the difference and is old enough to grab snacks on his own. How dare that be the type of customer service I receive especially after sharing my kids aweful experience they had and throwing up with the runs. This is NOT ACCEPTABLE buyers BEWARE!

I am a Costco member and I purchased a cell phone plan with my son at the Costco Wholesale cell phone desk in the store at the Sheridan location. I was given information for a plan for AT&T which included 4 Iphone 7's and the unlimited data plan since I bundled it with my Directv. I was told that through the special promotion that AT&T had through Costco each Iphone would cost $4 a month after paying the full price for the first two months of service. I would then be credited 21.00 per phone back the third month of service and my bill would be significantly lower. I was told that in addition to the $4 Iphones, that I would also have the unlimited plan for $180 a month for a total of $196 per month due to the $4 per phone times four lines. I paid the very high bill for the first two months and expected to see my account credited back the difference between the regular price and the promotion that Costco had told me I was in, so $24-$20, $20 times 4=$80x2months= $160 expected credit. My bill however in the third month came to be $290 and stayed that way ever since and has not been credited at all as promised. I have tried to reach the Costco cell phone manager directly, but they do not have a current manager in place. I have talked to the representatives at the cell phone booth and they have told me they cannot help me and that they do not have any idea what plan I was set up in. After trying to contact the cell phone booth directly, I tried to reach out to AT&T and they told me since it was done through Costco I needed to go back in and talk to the cell phone manager at Costco (even though they don't have one currently). I did go back into Costco and told the employees to have the floating manager contact me as soon as possible, I never heard back from anyone. The final step I took was I reached out to the Costco store manager who gave me the phone number for the regional cell phone manager. I left a message and he never called me back. I cannot get anyone to help me, thus I am writing the BBB

I brought my truck into the tire center today 6/12/17. I had a small leak in one of my rear tires and I needed all my tires rotated and balanced...I was told when I dropped it off that this service would take no more then 1 and a half hours. So I walked into costco and spent over $500 dollars. I dropped the truck off at 3:30 and checked out at 5:13. Upon walking back to the tire center, now with two carts full of stuff, I waited 6th in line to speak with the only guy behind the counter. After another 10 minutes of waiting I finally got to ask the cashier about when my truck would be ready and to my surprise his response was they just pulled it back and it would be at least another 30 minutes before it was done. At that point it was already 5:30, 2 hours after I initially dropped my truck off and they hadn't even started working on it yet. But what choice did I have beside wait...do I did. At 5:55 they finally pulled my truck around and handed me the keys. I would normally let this all go and sum it up to life experience, however upon getting back home I realized that alot of my meat and dairy products have gotten warm and don't look so good...so all in all what would have been a 15 min repair at discount Tire has turned into almost 3 hours of my time and at least $150 in wasted meat and dairy products. But now that I know how terrible the tire center is I will not be spending $1000 with costco to replace all four of my tires regardless of the free rotations, since apparently it takes them half a day to do it

I went to Janice Kassawat, O.D. At Costco, Fountain Valley in 2007 to get a test for eye glasses. I did the test and ordered glasses at Costco Optical. When I got the glasses the lenses were not correct. I went to my Opthomologist and got a new eye exam and new glasses at Costco. They were fine. I received a refund from Kassawat. Having forgot about the incident I went back to get a new exam at Costco on 5/2017 and was told I could not receive service from Kassawat any longer. I resent this kind of attitude and expect an apology and to be taken off any no service list.

I have purchased several (maybe four) rotisserie, ready to eat chickens within the last three months, and they have been horribly under-cooked. The last one had actual chicken blood dripping from the bones when carving it. I much prefer the "oven roasted" Foster Farm chickens they sell at Smart & Final. But I am hoping that you can improve the quality of the preparation of your chickens. The Costco that I shop at is located at Lakewood Center Mall in Lakewood CA.

I ordered 4 slices of Pizza, 2 sodas and 2 vanilla yogurt. The girl Named Pauline C#324 was very rude, and did not want to take my order. I have been there so many times I cannot count, and have never been treated so badly. This person is not a person who should be in contact with customers. Will not go back to her window if she is the only one there.

Stewart Shirk

I really am so sad that you switched the berry smoothie. It was so shocking and upsetting to get a smoothie I did not want or like. Being told that the smoothie is new would have been nice. Healthy alternatives are fine but bring back the old smoothie. The price change was also disappointing. You lost a long time smoothie buyer, every time I went to Costco I got one. I will no longer buy this smoothie. Truly upset my day :(

I saw an add on www.novaformcomfort.com with a promo sticker that said $150 off. When I clicked on the shop button it took me to the Costco webpage where there was no discount shown. Novaform customer service at [protected] and spoke to a lady named Sofia. Sofia said she saw that on their website as well and I was told to contact Costco. I contacted Costco and they said they don't see that they have had that sale ever and they don't honor manufacture websites sales. I told her about the picture and by then, roughly ten minutes later, that had been removed off the manufacturer's website. Attached I have a picture of before and another picture of the after, after their web design team was made aware of the false campaign and removed it. I emailed the manufacture & this was their reply:

Good afternoon,
Following up on our phone conversation, you may reference this e-mail to pursue obtaining the advertised discount with Costco. As the manufacturer, we have to steer you in the direction of making your inquiry with the retailer, as we do not sell directly. To confirm, the information stated in your below e-mail is correct and the website was not updated when the sale was order. We do apologize for this inconventience and you may revert to us if you have any further questions that need to be answered. Thank you.

Kelsey Arcoleo
Call Center Representative

*I got nowhere with a Costco customer service representative when I called. The Costco CS said they don't price match. I'm not asking for a price match because it's not a price, it's a discount that was offered by the manufacturer through a direct link to Costco.com & the product.

What is the