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deceptive warranty

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
costco tire center
Edison, New Jersey
United States
A few years ago, I bought two set of tires for two of my family cars from Costco Tire Center. Vehicle "A" tires (40K miles warranted) were rotated and balanced at prescribed intervals. At about 30K, they were worn down to 4/32 and the worst one was at 2/32. Costco tire techs said the 2/32 tire was considered bald and may get residual prorated value. The 4/32 ones were ok.but would have to pay full price to replace them. If I decided to get just one, Costco will NOT rotate this new one with the rest of the older tires because their difference in depth exceeded 6/32. At that point, I felt obligated to purchase all 4 tires when only 1 was bald. Vehicle "B" tires ran less than 30K (45K miles warranted) and missed 1 rotation/balance cycle. Costco tire supvr Mario and his tech Ryan said Costco will NOT rotate them because their difference in depth was about 4/32. Ryan said it is member's fault that the tires were NOT rotated at their prescribed intervals. With no scientific proof of any kind, Mario said the front tires lost twice the amount of tread because they missed one rotation cycle. Based upon the experience with Vehicle "A", Costco will NOT balance the two older tires even if I replaced them with new ones because their difference in depth will exceed 4/32. To conclude this, for every two worn out tires, members will need to buy all four to get Costco tire techs to rotate/balance them. Stay away from Costco tire center unless you want to buy four new tires every two years.
Complaint comments Comments (0) Complaint country United States Complaint category Car Service Centers

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Costco Wholesale Corporation Logo Costco Wholesale Corporation
Customer Care Service
P. O. Box 34622
United States - 98124
+1 800 774 2678
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