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Costco / costco tires

1 CA, United States

Bad customer service at Costco Tires in San Juan Capistrano? Yes, definitely. I had purchased tires there and needed them to rebalance a flat I had. The tires manager had an attitude and it got worse. An hour later I complained to a manager Lianne, which went with me to talk to the guy (Ian?) He excused himself telling her that etc, etc, ...Well, another half hour and nothing happens, so I ask for my keys and then suddenly they are free to do it at that moment !?! (they were two to three guys working on one tire?)Maybe it is better when you buy the tires, but when it is a warranty situation NO GO!

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