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Consumer Portfolio Services / Customer Service Reps

1 Boston, United States

Consumer Portfolio Services has the worst customer service. Their Reps are not efficient or accurate about information. First, there was an error in communication regarding payments towards a car loan. Second, they sent Nationwide Recovery Service to pick up the vehicle at 10pm to my home which I was completely irate about. Lastly, the manager Robin ext.5620 could not provide a FedEx tracking number to me when supposedly the car key was mailed back to my mother the day before. I will be making a complaint to BBB.

Ms
Apr 30, 2014

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